Nice Professional Staff, almost perfect.
It's not a 5 star hotel so I wasn't expecting anything out of this world amazing. I've actually stayed here a few years back. I picked this hotel again because I enjoy the cleanliness, free airport shuttle, free parking, the complimentary breakfast, the overall professional staff ( And the front desk staff is generally friendly - Especially Rob he was very friendly and helpful... thanks Rob!). I only had one issue prior to my visit which was I tried to change my Deluxe room to a double bed room. It was confirmed that the change was made ( I won't mention her name - the hotel already knows) however, when I called to confirm my trip 2 days prior it was reveled that no change was made and no notes were taken and they were sold out. Thankfully, Expedia took notes of the confirmed change by the hotel, and I was offered a rollaway bed. I'm thankful to have a roof and a bed anytime... but it was disappointing to feel like I was misinformed/ mislead into thinking I had what I didn't.
I don't want to discourage anyone from considering this hotel. My first experience was amazing! They even offer cookies, tea, coffee, hot coco in the afternoon, Apple's throughout the day, and a nice bay out back. I'd stay again even considering the inconvenience I had to deal with, overall it really is a great hotel and a great price for what you get. I would just double check with the manager directly , for any future stays that confirmation of any changes is noted in the hotel database.