Ratings based on 4,743 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Professional Staff, almost perfect.

Posted 20-Aug-2017
It's not a 5 star hotel so I wasn't expecting anything out of this world amazing. I've actually stayed here a few years back. I picked this hotel again because I enjoy the cleanliness, free airport shuttle, free parking, the complimentary breakfast, the overall professional staff ( And the front desk staff is generally friendly - Especially Rob he was very friendly and helpful... thanks Rob!). I only had one issue prior to my visit which was I tried to change my Deluxe room to a double bed room. It was confirmed that the change was made ( I won't mention her name - the hotel already knows) however, when I called to confirm my trip 2 days prior it was reveled that no change was made and no notes were taken and they were sold out. Thankfully, Expedia took notes of the confirmed change by the hotel, and I was offered a rollaway bed. I'm thankful to have a roof and a bed anytime... but it was disappointing to feel like I was misinformed/ mislead into thinking I had what I didn't. I don't want to discourage anyone from considering this hotel. My first experience was amazing! They even offer cookies, tea, coffee, hot coco in the afternoon, Apple's throughout the day, and a nice bay out back. I'd stay again even considering the inconvenience I had to deal with, overall it really is a great hotel and a great price for what you get. I would just double check with the manager directly , for any future stays that confirmation of any changes is noted in the hotel database.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Good Basic Transit Hotel

Posted 19-Aug-2017
Good basic room with a surprisingly nice hot breakfast buffet in the morning.
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, TX.

Liked the overall size of the Bay Landing.

Posted 18-Aug-2017
Proximity to the airport, good shuttle service. Close to our destination to visit relatives.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
The staff eas friendly and helpful. Hot breakfast is a nice feature. Very convenient location. Great shuttle service to the airport.
Comment from Hotel Management
17-Aug-2017 by Michael, Hotel Management
So glad you had a nice stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fort Worth, TX

Posted 17-Aug-2017
Very easy check in. Clean rooms and good breakfast.
Comment from Hotel Management
17-Aug-2017 by Michael, Hotel Management
Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Great hotel close to the airport

Posted 10-Aug-2017
Pros: Room, breakfast.
Cons: A pool?
Location: Nothing to do nearby other than the airport. Elephant bar recommended for an evening meal.
Top hotel, great value for the money. Free shuttle to airport, best breakfast we've had on our road trip yet! Takes about half an hour to get to the city centre via the free shuttle and then the BART from the airport.
Comment from Hotel Management
11-Aug-2017 by Michael, Hotel Management
We are so glad you liked it!
5 out of 5
Recommended
for Everyone
by A verified traveller from Eydon, UK

Posted 08-Aug-2017
Very comfortable hotel, friendly staff and excellent breakfast, highly recommended.
Comment from Hotel Management
09-Aug-2017 by Michael, Hotel Management
Thank you for taking your time to share with us! We are so glad you liked it with us.
5 out of 5
Recommended
for Everyone
by A verified traveller from NC

Beautiful hotel and beautiful view.

Posted 07-Aug-2017
It was a great hotel - it was clean and safe. The employees were very nice. Watching the airplanes come in was neat and relaxing. I was extremely pleased with this hotel.
Comment from Hotel Management
09-Aug-2017 by Michael, Hotel Management
Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Great Hotel

Posted 06-Aug-2017
Pros: Great condition. Breakfast included. Nice staff. On the water.
Cons: At no point did we feel "unsafe", but there was a car broken into in the parking lot.
Location: We were visiting SF and Silicon Valley. It was a perfect spot right in the middle.
Beautiful hotel, located on the bay where you can see airplanes take off and land. The noise was NOT an issue inside the hotel.
Comment from Hotel Management
09-Aug-2017 by Michael, Hotel Management
Thank you for sharing with us.
4 out of 5
Recommended
for Families
by A verified traveller from Connecticut

Nice hotel close to the airport

Posted 05-Aug-2017
Pros: Friendly staff, close to the airport
Cons: Not a bad hotel at all but needs a bit of updating for a more modern look.
Location: Didn't do anything as we were preparing to travel home
It was our last night of vacation. We were able to get most of the laundry done. The next morning the shuttle service was perfect and dropped us off at our airline.
Comment from Hotel Management
09-Aug-2017 by Michael, Hotel Management
Thank you for sharing this with us. We appreciate it.