I'd never stayed before at this hotel in San Francisco, and I've stayed in a LOT of hotels in San Francisco. I booked it because it was rated so highly by visitors, and because I wanted a hotel within walking distance of the Powell Street BART station. It's rather unimpressive on the outside. I had a brief stay, and eat in the hotel, but the doorman was quick and helpful when I made a complicated entry with luggage from a rental car, the desk staff was also quick and very helpful, and my room was very nice, with stunning views in two directions. I was on 26. The hotel is evidently renovating and warned of noise in the daytime. My floor had evidently already been finished and I heard no construction, though even from far above the busy Powell/Union Square activity can be heard.
Hotels in San Francisco get so much business that it sometimes seems to me they don't try very hard. It was a pleasure to see a hotel place such an emphasis on good service.
Comment from Hotel Management
03-Nov-2017 by General Manager, Hotel Management
Dear Guest, thank you for choosing to stay at San Francisco Marriott Union Square. We are delighted to know our location close to various attractions of the city was convenient for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon!