Good location, pleasant, not amazing.
Overpriced for what it is, I guess that's just San Fran. We had an interior facing room which just looked at other room's shutters. That was a bummer, but it was very very quiet, especially for being right in the middle of the hustle and bustle. The coffee maker in the room was very odd, it was in a drawer that couldn't pull out all the way because the cord was plugged in right through the drawer. It made it not really possible to use. They delivered a hot water kettle for tea but we still couldn't make coffee. They gave my husband coffee each morning in the lobby, but it would have been nice to make it in the room in the afternoon or evening.
Molly at the front desk, Daniel at the concierge desk and Christine through email and text were all very helpful and friendly. They made our stay go from below average to above average, with late checkout and nice attitudes.