Ratings based on 3,160 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Mar-2017
It was a very nice and clean hotel. The location of the hotel is on the middle of great shopping and food.
1out of 5
by A verified traveller from Victoria, Canada

Loved the Hotel - Not the fraudulent charges...

Posted 25-Mar-2017
Cons: Stay at a nicer hotel! This one is going to try to charge you extra anyways!
Location: Location is close to union square, and was very easy to to get to from the airport on the BART.
I had a pleasant stay at this hotel. Checked in and out with no concerns, and the room was as pictured. There was what looked like a tiny bit of mold in the bathroom but otherwise room was great. I received a cute card wishing me a happy birthday which was a nice touch. The staff were very friendly and helpful. I would have given this hotel a 4-5 star overall review, until I got home and saw that they charged me a couple hundred dollars to my credit card after check-out. The staff confirmed on arrival and on check-out that my stay was payed in full and that I had no additional charges. When I called the front desk to ask for this error to be corrected, the young lady was not helpful and mumbled something nervously about needing to contact a manager. I sent an e-mail and haven't heard back in almost 48 hours. Buyer beware!
3out of 5
Recommended
for Everyone
by A verified traveller from toronto

Walking distance from everything!

Posted 25-Mar-2017
I was there February 15th to the 19th last week. The hotel was very nice, but I wouldn't say it was worth the 1500 for the 4 nights close to spring break. The rooms are SUPER tiny. The washroom door did not close properly, and the sink was clogged. We asked for a room switch, but apparently they were fully booked. We asked for the sink to be fixed, and they said the plummer would not be back till three days into our trip. The staff was very friendly, and overall the hotel was really nice. The housekeeping ladies are sweethearts! I expected much more for what I paid, and I would say I only got 50% moneys worth of quality and comfort. The hotel states "city views" for certain rooms with extra cost which I paid for. Although, there is no balcony so you cannot see much, therefore its not worth the extra charge. The location is ideal though! We walked to the theatres, restaurants, shopping centre. Overall, next time if I were to go to San Francisco, I would definitely not pick this hotel.
2out of 5
by A verified traveller

Posted 24-Mar-2017
Pros: Location
Older hotel that was visually disappointing. Awkwardly furnaced. Room AC/heat was a window unit that was extremely loud and very difficult to operate. TV picture quality was extremely poor on all channels.
3out of 5
by A verified traveller from r

Hotel is old but with charm.

Posted 23-Mar-2017
The hallways have an aweful scent. The property is old and has been refurbished. Housekeeping came in without knocking. Not a good experience over all.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Mar-2017
Really good really comfortable the room was good for two couples. Will go again
4out of 5
Recommended
for Everyone
by A verified traveller from NY

Convenient Location to Downtown Area

Posted 21-Mar-2017
Located on one of the cable car tracks which is pretty cool if that's something your interested in! Very friendly and professional staff! Had a few unpleasant room related hiccups when we first arrived but the staff were exemplary in their showing of concern and were more than helpful in making up for it with tourism brochures, a bottle of champagne, a room upgrade, and even a personal letter written by their manager! It's definitely not your mainstream hotel experience but my partner and I still enjoyed its hospitality, I'm sure you will too! Just note the rooms are a bit smaller than they appear in the pictures!
Comment from Hotel Management
27-Mar-2017 by SeanC, Hotel Management
Thank you for taking the time to share your thoughts about your stay. We are very pleased that you had a great stay. We do hope that you keep us in mind next time you are in town.
2out of 5
by A verified traveller from Boston MA

Nice Hotel rough neighborhood

Posted 19-Mar-2017
Pros: decent rooms, helpful friendly staff
Cons: more hotel security and police presence in the street
Hotel staff and hotel itself were great. There were so many drug addicts, homeless somewhat mentally ill people harassing passersby, and prostitutes we couldn't leave the hotel. One of the nights we tried to go out a homeless addict began screaming crude things at us less that one block from the entrance to our hotel. Really too bad because we liked the hotel itself.
3out of 5
Recommended
for Everyone
by A verified traveller from new orleans.

A little over priced

Posted 15-Mar-2017
Was upgraded in room and bed was still super small.
5out of 5
Recommended
for Everyone
by A verified traveller from T

Perfect spot for your stay!

Posted 14-Mar-2017
My girlfriend and I stumbled across this lovely hotel. The hotel was very clean and comfortable. I will certainly book in the future.
Comment from Hotel Management
27-Mar-2017 by SeanC, Hotel Management
Thank you for the great review! I will be sure to share this with all our staff who love to hear we got another 5 star review. We work hard to serve all our guests.