Ratings based on 3,264 Verified Reviews

4.1 out of 5
78% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in union square

Posted 28-May-2017
Hotel was good even though they are renovating the lobby. The parking was deceiving. They only have valet.
3 out of 5
Recommended
for Everyone
by A verified traveller

Conveniently Located

Posted 26-May-2017
Pros: Location is great. Very close to BART, rooms are small but well designed to provide all that is needed in a small space. Staff is very friendly.
Cons: Maybe a nicer lobby, maybe some breakfast in the morning
Location: Downtown SF offers tons of things to do for all tastes.
Very nice location. Rooms OK but not great. I was unlucky because my room was facing Powell street, which is very nosy at night, which makes my stay less comfortable.
3 out of 5
by A verified traveller from Calgary, Canada

Average hotel close to big name shopping

Posted 24-May-2017
If you are looking for an average hotel close to big name shops and transportation this is a decent hotel to stay at.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel convenient to union square and cable ca

Posted 24-May-2017
Nice hotel. Great staff, easy check in. Wifi was spotty, I would expect better since you pay extra for it
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Great location

Posted 23-May-2017
There seems to be some issue with the drainage in our bathroom Location of hotel is superb - easy to get to different areas. Clean. Staff were friendly.
2 out of 5
by A verified traveller from Seattle WA

Powell Fun but Watch the Hidden Costs!

Posted 22-May-2017
Pros: Location
Cons: Pricing on Expedia to include ALL ROOM COSTS.
Location: Shopping, transit, restaurants.
It was great that Villa Florence was right on Powell and so close to Bart. That was the positives. Huge negative was the Expedia pricing. Thought I was getting a great rate on the room which I needed because I was on a government expense limit. When I checked in late after a long flight they informed me at the desk that the $30 "hotel fee" is not included in the Expedia rate. I decided to let it go at the time and talk to Expedia. Expedia didn't go anything about it either so expect to pay an additional hotel fee and employee health fee plus tax for an extra $38.66 per night!! Oh and the air conditioner would not turn off. The repair guy came and then it wouldn't turn back on! Also, on Google and Expedia it looks like the hotel has a bar and restaurant - nope - they are closed.
5 out of 5
Recommended
for Everyone
by A verified traveller from Parker,Co.

Very nice Hotel in great location Downtown

Posted 22-May-2017
Overall excellent experience. Close to everything and easy walking distance to most all attractions. Enjoyed my stay very much!
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Central location to our activities

Posted 14-May-2017
Room was not as quiet as we were given to expect. Coffee and fresh fruit in the foyer was very welcome. No breakfast facilities as expected on our booking but very nice cafe next door.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Nice hotel at great location

Posted 14-May-2017
Pleasant stay at Villa Florence. The staff were friendly and the room was clean. Convenient location and close to shops, Moscone Center, and Powell station.
1 out of 5
by A verified traveller from Miami

A very bad experience!

Posted 13-May-2017
Bill changed after check out. Duvet is not warm enough. Bathroom needs big renovation and there is no black out. Towel had a hole. Not worthy. By the way, the bill changed for the third time and they included an item from the mini-bar I never had and some unexplained extra taxes. Stay away from this place!!!!!