Ratings based on 3,120 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent value, great location, attentive staff!

Posted 22-Feb-2017
Excellent value, nice room, attentive staff, best location.
3out of 5
by A verified traveller

Mediocre hotel in great area

Posted 21-Feb-2017
Rooms are VERY small. It's definitely an old building, out bathroom door didn't quite fit the door frame and other rooms down the hall, there was a large gap between the bottom of the door and floor. Rooms were clean, but again super small. Hotel seemed very understaffed. It's in a great area though on union square. Walkable to a lot places and trolley runs right on front of it.
3out of 5
by A verified traveller from Waterloo

Good location. Great staff. Subpar facilities.

Posted 20-Feb-2017
Corridors to room smelled like pee. Some renovations were evident, so the owners look like they're trying; on the other hand, they are most definitely skimping on a whole lot of other things like keeping the carpets clean, so can't give them full marks. At most a 3-star; definitely not 3.5 or 4 star as they try to get themselves marked as.
5out of 5
Recommended
for Everyone
by A verified traveller

Friendly Staff & Excellent Service!

Posted 20-Feb-2017
Great location right in Union Square; Staff was super-friendly and helpful; Rooms were clean, but a bit small/snug. Free wi-fi connection was weak and didn't always work. A/C remote control was confusing to navigate...could never adjust it to our preference. But overall, very satisfied with this hotel!
4out of 5
Recommended
for Everyone
by A verified traveller from Central Cali

Cozy Downtown Hotel

Posted 18-Feb-2017
Great location for walking to shop, eat/drink, the Golden Gate Theater; small yet quaint, older but newly decorated; my room had a one person shower, comfy king bed w/new crisp white bedding; they offered free champagne in evening and a little bakery (limited items) in lobby with a grouchy worker; staff members were very friendly. (stayed 1night)
5out of 5
Recommended
for Everyone
by A verified traveller from California, CA

Wonderfully Hotel

Posted 18-Feb-2017
First time in San Francisco and I made the right choice on booking on Villa Florence. If I would go back to SF, I would stay there again.
4out of 5
Recommended
for Everyone
by A verified traveller

Great location we walked everywhere from hotel.

Posted 16-Feb-2017
Pros: The staff went above and beyond to be helpful.
Cons: The main thing I would change is add curtains in the room that close since the shutters still let alot of light into the room.
Location: Shopping and trolley cars all close as well as Broadway theater.
We had a great time and I would book this property again.
4out of 5
Recommended
for Everyone
by A verified traveller from Burlingame, CA

Hotel Stay for Chinese New Year's Parada

Posted 15-Feb-2017
This is the second time that we have stayed at Villa Florence. I really like this little hotel! Location is good (right off of Union Square), the room decor is pretty, and the price was an excellent value. I only wish that we had asked for a room with a better view (instead of looking directly at another building). They were letting us check in early so I didn't want to complain about the view.
5out of 5
Recommended
for Everyone
by A verified traveller from Seoul, South Korea

Hotel at Union Square

Posted 14-Feb-2017
Tge day started with a chilled bottle of champagne, inviting us to a SF world. cable car stop is just few steps from hotel entrance - so you can get lits of fun. High floor room offered a lot of sunshine un a day time and quiet comfort at night. Hotel stuff is really friendly and helpfull. Would recommend to stay,
5out of 5
Recommended
for Everyone
by A verified traveller from Seattle

great Union Square hotel

Posted 09-Feb-2017
The staff at this hotel is amazingly talented, cooperative, and willing to do anything and everything at any time to help the guests! No matter the time of day, everyone was polite and respectful and actually happy to talk with me. The room was amazingly quiet. It looked recently decorated and stylish. On the downside, the bathroom is small. The tub and toilet are squeezed close but the shower pressure is strong! The big screen tv is not hi-def but this is San Francisco so who needs tv, just go outside and enjoy the city! It is 2 blocks from the Powell St BART station and one block from Union Square and 2 blocks from the end of the cable car line.... with Uber everywhere, we were never more than 2 minutes from being picked up..
Comment from Hotel Management
10-Feb-2017 by ZDiaz, Hotel Management
Dear: Howard Thank you for visiting Villa Florence i'm so glad that you had a good experience with our staff members hope fully you can come back once the renovation of Kuletos is finished and you can enjoy the wonderful italian cuisine. Hope to see soon make sure to contact me personally so I can make special arrangement for you. Cheers!