Ratings based on 3,254 Verified Reviews

4.1 out of 5
78% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Parker,Co.

Very nice Hotel in great location Downtown

Posted 22-May-2017
Overall excellent experience. Close to everything and easy walking distance to most all attractions. Enjoyed my stay very much!
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Central location to our activities

Posted 14-May-2017
Room was not as quiet as we were given to expect. Coffee and fresh fruit in the foyer was very welcome. No breakfast facilities as expected on our booking but very nice cafe next door.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Nice hotel at great location

Posted 14-May-2017
Pleasant stay at Villa Florence. The staff were friendly and the room was clean. Convenient location and close to shops, Moscone Center, and Powell station.
1 out of 5
by A verified traveller from Miami

A very bad experience!

Posted 13-May-2017
Bill changed after check out. Duvet is not warm enough. Bathroom needs big renovation and there is no black out. Towel had a hole. Not worthy. By the way, the bill changed for the third time and they included an item from the mini-bar I never had and some unexplained extra taxes. Stay away from this place!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from KW Ont

Great experience!

Posted 12-May-2017
Location: Very central!
Great stay here! Staff were very friendly and excellent overall. They let us checkin early and checkout late. Texted me during the stay to see how we were doing! Room was beautiful. My only complaint would be the street noise, so maybe next time I would ask to stay on a different wing of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-May-2017
Wonderful hotel with remarkably kind and helpful staff. Supreme location in the heart of Union Square. Will most definitely be back.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Great location!

Posted 12-May-2017
The hotel was in an amazing location, we could walk everywhere!!! The only thing is, the building is a little older so the floors squeek and the walls are thin. That however, adds a bit of charm to it. The only negative thing was is that there was a strange smell on our floor (6) and in our room, could be something due to the older pipes.
3 out of 5
by A verified traveller

Nice, but misses the mark

Posted 11-May-2017
Nicely decorated and redone with a great location, but doesn't come together for the total experience. It could use an onsite restaurant/bar.
4 out of 5
Recommended
for Couples
by A verified traveller from Massachusetts

Great potential but needs some upkeep

Posted 10-May-2017
Pros: Very nice staff and comfortable beds.
Cons: Lobby under construction. Not vacuumed in the entire time of the stay. Restaurant next door boarded close - unlike photo on website.
Location: Union Square, trolly line
Nice location but in need of refurbishing (scheduled fall of 2017, but not mentioned on website). Lobby is not as clean as it should be. Rooms are small European-like and the beds very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice and well situated

Posted 09-May-2017
Pros: The staff!!!
Cons: It could use some renovations, fans in the bathroom
Location: Pier one a must see, amazing restaurants close by, a trolly ride to Lomabrd Street..
The hotel is very well situated. Walking distance to alot of activities.