Ratings based on 3,702 Verified Reviews

4.0 out of 5
70% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-verified reviews
5 out of 5
Recommended
for Everyone
by a verified traveller from MA

Perfect location and pretty hotel

Posted 19-Jun-2018
This is a small hotel, from which you can walk to Union Station, where buses (like hop on and off) start their routes. The rooms are very pretty and clean, and despite the fact that you are in the middle of San Francisco, also very quiet. The staff is friendly and took care of our luggage upon check out, as we wanted to spend an extra day touring San Fran before leaving for the coast. From the airport, it is very easy to use the public train, then simply walk to the hotel. There are many car rentals a block away.(which I recommend to resume your travelling but not to tour the city, as there are plenty of buses/tram etc to take you everywhere
4 out of 5
by a verified traveller

Posted 18-Jun-2018
cute hotel walking distance to most things we wanted to do.
4 out of 5
by a verified traveller

Posted 18-Jun-2018
Nice hotel in a very accessible area, close to everything.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Jun-2018
2 out of 5
by a verified traveller

Posted 18-Jun-2018
Bad location if you have a car. Step-up to bathroom sprained my wife's foot. A/C lousy, didn't work. Elevator (one broken) the size of postage stamp. Stairs the whole time.
5 out of 5
by a verified traveller

Posted 16-Jun-2018
helpful front desk
5 out of 5
Recommended
for Everyone
by a verified traveller from new york

Nice Hotel in the city area

Posted 14-Jun-2018
if your looking for some quite time this hotel isn't for you. Its right in the heart of union square its lots of stores and foot traffic. but for me it was perfect you have the trolley cars riding in front of our hotel room great view hotel staff was very nice and helpful. The room was perfect for us. The house cleaning was on time every time.
1 out of 5
by a verified traveller

No room - and that was just the start

Posted 14-Jun-2018
At 8pm, said they were out of rooms. Showed them my Expedia reservation; they said they had priorities for when they were overbooked and Expedia customers weren't a priority. Said they'd walk me to another hotel. 10 min later, went back to the front desk to say 'what they heck - this is ridiculous' and suddenly a room appeared. The room had stains on the sheets. The key didn't work; had to go back to the front desk... twice. Curtains don't cover the windows, so light streams in in the morning. Bed's small. Strongly recommend against.
5 out of 5
by a verified traveller

Posted 13-Jun-2018
Nice hotel convenient to the sights of San Francisco
4 out of 5
Recommended
for Everyone
by a verified traveller

Location!

Posted 13-Jun-2018
This hotel is in a great location with access to all you need. No car rental needed here. Hotel is nice, but nothing extravagant. It’s a great place for a couple with no kids that wants to spend time out and about in the city. Overall great stay!