Ratings based on 2,783 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from los angeles, california

Nice hotel

Posted 31-May-2016
The hotel was nice. Great decor, clean rooms. Wasn't too happy to be charged more for parking a truck in valet at a whooping $78!!!
4out of 5
by A verified traveller

Great location to catch trolley to pier 39

Posted 30-May-2016
I'd stay here again. Close to restaurants, bars and shopping
4out of 5
by A verified traveller from Florida

great location

Posted 29-May-2016
Pros: Clean, great location.
Cons: The lobby bar closes at 8pm, does not make much sense.
Location: right next to Union square and right on the cable car to Fishermans Wharf, walking distance to convention center.
Hotel is clean, comfortable, and perfectly located next to Union square. Have stayed there many times and it seems to get better every time. Had a car for the last night and decided to use their valet parking. For 62 buck for 1 night it took them one hour to return the car, which almost caused me to extend the car rental for even more money.
5out of 5
by A verified traveller from Texas

Perfect location

Posted 28-May-2016
Pros: This hotel is quite charming! The bar is fun and the restaurant is great!
We were only in San Francisco for about 20 hours, but this hotel is where I will stay next time I'm in town. Great location near Union Square with great shopping and many restaurants to suit any taste. Love it!
4out of 5
by A verified traveller

Hotel is in a great location in union square

Posted 26-May-2016
Pros: location
Cons: having two queen beds in a room rather than double beds would be more comfortable for families
Location: great access to restaurants in union square, access BART system and cable car turn-a-around is great.
great location and access to BART system to and from airport. Rooms are clean but not having 2 queen beds in a room is a bit disappointing. This is a boutique hotel - bathrooms are dated but clean. Beds are comfortable. Great restaurants all around the hotel. Have stayed 3 times but may try something different next time….
4out of 5
by A verified traveller from Florida

Clean hotel, right in the center, close to Convent

Posted 26-May-2016
Paid almost $70 valet parking for one night and waited almost an hour for it to be returned.
5out of 5
by A verified traveller from Edmonton, Alberta, Canada

Very nice place.

Posted 24-May-2016
No problems here at all. Good value for the money.
5out of 5
by A verified traveller

Amazing hotel close to everything.

Posted 23-May-2016
This hotel is super cute and clean. I loved all the decorations and the small boutique feel as well as the glass of complimentary champagne at check in. It is right on the trolley line and public transportation was super easy. The hotel is located right in the center of everything. Staff was friendly and cleaned the room really well. The only negative is that they require a "security" deposit of a hundred dollars a night that was not disclosed until check in. As we stayed 4 nights, $400 would have taken up most of our spending money if we wouldn't have had an extra credit card.
5out of 5
by A verified traveller from Hoboken, NJ

Nice, unique hotel

Posted 16-May-2016
Pros: Great design, friendly staff
Cons: Softer mattress Different sink in bathroom, not enough counter space
We had a great experience here. Very friendly and accommodating staff, prompt service. A great change of pace from the standard Marriotts, Hyatts, etc. Only issue we had was our keycards stopped working when we got home one night, but they replaced the cards promptly. (Note: the shampoo, etc. is locked to a container, you can't take home the bottles) Pros: -Convenient location -Unique design -Comfortable pillows -Great staff Cons: -Stiff mattress -Small bathroom -Not enough counter space at sink -Breakfast in lobby is a little expensive
4out of 5
by A verified traveller from orange County

Good choice for downtown SF

Posted 14-May-2016
Central location on Union Square. Room was nice and bed was comfortable. Only complaint was the street noise in early am. There is a lot if construction going on in Union Square so it helps to bring ear plugs!