Ratings based on 2,743 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from California

Love the hotel and its location!

Posted 29-Apr-2016
Stayed there for our wedding anniversary. Great location and nice room decor. Overall it was great!
4 out of 5
by A verified traveller

Posted 25-Apr-2016
In our first room, the TV, air conditioning and phone were not working but they moved us to a new room once we noticed all this! Very friendly staff.
5 out of 5
by A verified traveller from Brookline, Ma

Nice hotel in the center of San Francisco!

Posted 24-Apr-2016
The room in Villa Florence was exactly as shown in the Expedia picture. We were in the center of union square, the shopping district of the city and the historic cable car ran right in front of the hotel on Powell street. The concierge was especially nice explaining how to get around and where to put our cars for valet service.
4 out of 5
by A verified traveller

Great location

Posted 23-Apr-2016
Great location, rooms outdated though. AC did not work
4 out of 5
by A verified traveller from Birmingham, AL

Nice hotel very close to all the SF shopping & ...

Posted 22-Apr-2016
Pros: Location, cost in SF, and nicely remodeled. Staff.
Cons: Mattresses newer
Location: shopping, tourism
The hotel is very nice. I rate it a good 4. Hotel staff was excellent, my only complaint was the bed mattresses were word pretty good and kind of too soft for someone needing a firm mattress for back. Otherwise, this older hotel remodeled to be up to date. Hallways and such are older, but the rooms are very nicely remodeled and modern.
5 out of 5
by A verified traveller

Right in Union Square!

Posted 20-Apr-2016
Great front lobby with dining area right there. Old style charm with updated interiors
4 out of 5
by A verified traveller

Posted 20-Apr-2016
Very nice, friendly staff, older rooms however, well appointed, we enjoyed our stay.
4 out of 5
by A verified traveller

Nice hotel well situated

Posted 17-Apr-2016
Pros: Great location and brilliant staff
Cons: They need to complete the refurbishment and see if they can do anything with the aircon noise
Location: The hotel is in a great position for visiting the city and sits at the beginning of the tram line
This hotel is in a great location for visiting San Francisco. We had two rooms, one a twin with two double beds and another a King Size. On arrival we were asked if we wanted the larger twin room (great as the kids are now quite old for sharing), however it was at the front of the hotel and quite noisy - this was explained at the time and the kids didn't mind as they got a larger room. Our King size room was on the same floor but in the centre of the hotel. Both rooms were very clean and spacious, however a bit 'old', I guess these had yet been refurbished. I would also say that our room suffered from constant Aircon noise, although as it was constant we soon tuned it out. The bar area is small but a nice place to sit and enjoy happy hour before going out for dinner. All the staff were excellent and could not do enough to help you .... well done guys!
5 out of 5
by A verified traveller

Posted 15-Apr-2016
Great Location! Room was fantastic. Shopping, restaurant and museums are all walking distance. Staff was awesome.
4 out of 5
by A verified traveller from G.

Close to almost everything the city has to offer.

Posted 11-Apr-2016
Staff are very friendly and professional. However, staff on Sunday morning, April 10, was totally oblivious as to what his role is while working at the Cafe. It was around 8AM when we went down for breakfast and we stood there waiting for him to even acknowledge our presence but to no avail. He was too busy chatting with another customer. We continue to wait for another 5 minutes then left. We were standing across him but that wasn't enough to call his attention which obviously not in his vocabulary or job description.