Ratings based on 3,342 Verified Reviews

4.0 out of 5
77% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Chile

Posted 17-Jul-2017
Pros: clean and quiet
Cons: include breakfast Put a light in the closet of our room
Location: everything is close to the hotel
Nice and quiet place, in a great location. Everything is in a walking distance, attractions, restaurants and shops.
2 out of 5
by A verified traveller

Posted 10-Jul-2017
Hotel was under construction, weird smell, no keycards were handed out due to systems down the whole stay, had to wait to be let in by an employee
4 out of 5
Recommended
for Everyone
by A verified traveller

nice location and rooms were as described.

Posted 09-Jul-2017
LOBBY COULD USE AN UPDATE. nice location and rooms were as described.
2 out of 5
by A verified traveller

Never mentioned the hotel was under renovation

Posted 09-Jul-2017
No where on expedia nor when hotel was called did anyone state that hotel was under renovation. Rooms are very old and tired. A.C. is ancient and had issue with getting it operational. Far better hotels to choose from within Union Square.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

Very comfortable and centrally located.

Posted 08-Jul-2017
No complaints. Construction going on in the lobby, but it had no impact on us.
2 out of 5
by A verified traveller from uk, newcastle

Only good thing about this hotel was the location

Posted 07-Jul-2017
Pros: Location
Cons: Everything
Location: Location was great for, trams, bus tours, shopping, restaurants and area just had great vibe (shame about the hotel)
We booked the junior suite on this visit for 4 nights, when we arrived we were told they had no junior suites left and we had to take a standard room, when I told them I booked this 6 months in advance and wondered how this could happen all I got was "it must have been a system glitch", I think what happened was we we late booking in (11:30) and they though we weren't coming and thought they could make a quick buck and let out the room - other than that hotel was dated and had a funny smell, hind site is a wonderful thing as if I had known what I was paying for I would have went elsewhere, be warned
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Great location

Posted 06-Jul-2017
Great location, and good quality of decor in the rooms. Pleased to find USB charging ports at each side of the bed.
3 out of 5
Recommended
for Everyone
by A verified traveller from seattle

Good location and nice staff

Posted 06-Jul-2017
The staff here was great. They are remodeling so the lobby was pretty bare - will likely be nice when they are finished. The location was great. Our room was nice but for the pull out sofabed which was awful. It gave my two teens sore backs. If your just looking for extra room this junior suite is your answer. If your looking so sleep a family choose another option. We actually slept at another hotel our last night in town.
3 out of 5
by A verified traveller

Convention hotel

Posted 06-Jul-2017
The stay was convenient, however the noise was very loud. The tram didn't stop till 1am and you can hear everything going on at the street. I think if we had a room not towards the street it might have been better. I got charged for extra service fee that I wasn't aware of until my check out, which made me felt uncomfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jul-2017
Nice hotel, mostly helpful staff (there are always a few.) Would book again.