Ratings based on 4,228 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Amsterdam

Prachtig hotel, prima locatie.

Posted 21-Aug-2016
Pros: Locatie en lobby.
Cons: Bedden zijn te klein
Location: .Prima.
Bedden zijn erg klein, voor de rest prima. Check-in gaat snel, alles is schoon. Verbeterpunt is dat het hotel geen gezellige bar heeft - alleen een gedeelte van de lobby en een nachtclub achtige bar. Er ontbreekt dus een typische hotelbar.
5out of 5
by A verified traveller from G

a superb experience

Posted 16-Aug-2016
A superb experience. Exceptional customer service from all staff. I enjoyed every minute of my stay. Excellent setting and people.
3out of 5
by A verified traveller from Philadelphia

great location in union square

Posted 16-Aug-2016
Pros: Location
Cons: The musty smell and the overall appearance of the hallways on the bedroom floors.
Location: Directly in front of Union Square. Plenty of restaurants, shopping and transportation close by.
The room was clean, although the bathroom and closet space was a little on the small size. Disappointed that breakfast and wifi was not included in the price. The room had a musty, damp smell. The location was great for restaurants, night life and transportation, therefore could be a little to the noisy side.
3out of 5
by A verified traveller from CA

Nice hotel

Posted 14-Aug-2016
Nice hotel, very clean wish the room is a little bigger.
3out of 5
by A verified traveller from London


Posted 13-Aug-2016
I've been looking forward to being able to book in to this hotel for a few years and finally got the chance. The hotel is ok, but underwhelming to be honest. We had a two bed room in the tower. The beds were small, given the room was for 4 people there was only enough stuff for two setup in the room. We were on the 5 floor with a view of a back of a building so had no sunlight. Perhaps this was because we got a good deal on the room? Also charge for wifi! Who still does this!?!? Location was good, I just overall expected higher quality than the other hotels I stayed in SF. I won't be booking again.
3out of 5
by A verified traveller

ummmmmm not coming back.

Posted 13-Aug-2016
Thirty minutes to check in for room. No designated pet floor or rooms. Pets stay in any room. Yuck! Asked for a quiet location and was told they could not give me a quiet room. Old and worn. Lobby is like walking through Disneyland. Crazy crowded.
5out of 5
by A verified traveller

Posted 11-Aug-2016
Very nice personnel. Only snarky one the male concierge who wasn't very helpful and impatient But room was great. Front desk staff super nice
5out of 5
by A verified traveller

Great as always

Posted 10-Aug-2016
Have been staying here since the 1970s. Staff is great. Rooms are very comfortable. Wifi is great. Lobby bar/restaurant staff is excellent and a great place to grab a quick bite or people watch. Location is outstanding. Wish they would reopen the large bar/restaurant to the left of the clock by the entrance. The ambiance of that bar was one of my favs.
5out of 5
by A verified traveller from Tokyo


Posted 08-Aug-2016
4out of 5
by A verified traveller

Sehr zentral gelegen

Posted 06-Aug-2016
Hotel liegt mitten im Zentrum. Zimmer und Fitness Center waren gut. Preise im Hotel (Frühstück, Parken) sind sehr hoch, hier gibt es außerhalb jedoch Alternativen.