Ratings based on 4,622 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Sacramento

Posted 21-Feb-2017
Pros: is in union square.
Cons: Renew inside and cusentrate more quality than just location.
Location: Location is the best.hope they can do something people can get to taxi more easy in front of the hotel.
only out side the hotel looks good room not ok 2 time we luked in the bath room!! door was old.for water in bath keep liking. Only one chair in the room we have to seat on the bed,was rain and we have to go out and eat because resturant had only one server and no way we can eat in the hotel.!!!
5out of 5
Recommended
for Everyone
by A verified traveller from B

Amazing stay

Posted 20-Feb-2017
My boyfriend and I came here for his birthday and our stay was amazing. We stayed on the 27th floor and had an amazing views of the city including a view of the golden gate Bridge. The staff were really friendly. Room service was kinda pricey but tasted great. We would love to come back and start here again soon
3out of 5
by A verified traveller from Los Angeles, CA

Posted 18-Feb-2017
The rooms are very old and dark. Just a lipstick renovation on the room. The service in the coffee shop is extremely slow.
5out of 5
Recommended
for Everyone
by A verified traveller

I love this hotel.

Posted 17-Feb-2017
This time I stayed in the old part of the hotel and loved it. The new part is phenomenal but, there's something so powerful about the history of the hotel. You just want to take it all in. Loved the view. Loved the grandeur. Loved it. Centrally located. Can't get any better really. Worth the $$$.
2out of 5
by A verified traveller from Vancouver, Canada

Over Rate

Posted 17-Feb-2017
Don't stay in the old tower. The rooms are dark and dated. Westin charges extra for everything: parking, wifi, water, cots. Most of the old tower views stare at a brick wall. The old tower bathroom tiles are all pee stained around the toilets. No bathroom fans. Cleaning is sub par, and the room vents are filthy.
5out of 5
Recommended
for Everyone
by A verified traveller

left my heart

Posted 16-Feb-2017
Great location, close to everything, yet away from the silliness of the wharf!
5out of 5
Recommended
for Everyone
by A verified traveller from Mpls, MN

Beautiful hotel in a great location

Posted 15-Feb-2017
We loved staying at the Westin! It feels so grand walking up the red carpet! The lobby is beautiful with high ceilings and chandeliers. We had an amazing view of the bay and the Goldengate bridge from the 27th floor. Would highly recommend the restaurant up the hill, Scalla's. The concierge called and got us a table immediately. Such a fun, lively atmosphere and great food!
5out of 5
Recommended
for Everyone
by A verified traveller from Rohnent park ,Ca

Posted 14-Feb-2017
Close to the Chinese new year parade. Excellent accommodations.
5out of 5
Recommended
for Everyone
by A verified traveller from LA, CA

Nice view of Union Square

Posted 14-Feb-2017
Great room. Great view. Nice comfy room. Noiesy neighbors... party all night.
5out of 5
Recommended
for Everyone
by A verified traveller

Muy bueno

Posted 13-Feb-2017
Está muy céntrico yo creo es el mejor hotel de San Francisco ya que están todas las tiendas alrededor y hay para el shopping y comer todo muy padre es de época el hotel