Ratings based on 3,768 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Central aber zu wenig Service

Posted 03-Feb-2016
Bei Ankunft Haare in der Badewanne, 1 Bademantel für 3 keine Hausschuhe kein Zimmerwechsel ermöglicht absolut unpersönlich - aber herrlich zentral...
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location

Posted 02-Feb-2016
Pros: First and foremost the location. Secondly, The heavenly bed it is large and very comfortable.
Cons: The only thing that I found was lacking was an area where you could sit and relax without having to feel like you have to order a drink or snack.
Location: Located near some of the best stores San Francisco has to offer; if the purpose of your trip is shopping I would strongly recommend this hotel
The hotel is in an excellent location for anyone who wants to go shopping and even walk to the ferry building. We were promised a room with the Cityview, our view was of the building next-door. The early check-in (10 AM) made up for the lack of our view. My complaint is that you could hear our neighbors above us. I would definitely stay at this hotel again and would strongly recommend it primarily because of its location.
3 out of 5
by A verified traveller from nj

Good location

Posted 27-Jan-2016
I was in the "new tower" it's old drafty and dirty for the money you spend to stay here I would expect atleast a clean comfortable room which you won't find here. Location is awesome staff were amazing.
4 out of 5
by A verified traveller

Posted 26-Jan-2016
As always a great stay. This is always our favorite place to stay while in the city.
5 out of 5
Recommended
for Everyone
by A verified traveller from SF

Beautiful hotel, great location.

Posted 26-Jan-2016
This trip was just a Saturday night. Have stayed here many times, great location, beautiful old hotel, like the newer tower rooms. Right in the center of everything. Like the restaurants and bars.
4 out of 5
by A verified traveller from Toronto

Lovely hotel on Union Square

Posted 24-Jan-2016
The hotel and rooms are lovely and very well kept. Getting to and from places on Union Square is easy and there are great restaurants and shopping near by. The only problem I have is the prices in their restaurants and bars. Yes, it's San Francisco and yes, it's a Westin, but it's TOO much. We went to the bar, ordered a glass of house wine and a Grey Goose martini. After having to get a waitresses attention (she was talking with her friends at the bar) we paid $32 before tip. That's too much for a 10 minute experience. The restaurant had similar prices so we went 2 blocks away (each night we stayed) and had amazing dinners and wine for about 2/3 the price. If money is no object to you though, I'd highly recommend the Westin St. Francis. People are friendly and the atmosphere is beautiful.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect Location & awesome breakfast

Posted 24-Jan-2016
Pros: Location and breakfast
The hotel has a perfect location, just 3 blocks away from market street, you have access to transport, shopping and transportation easily. The hotel lobby facilities are very nice but the rooms are just plain and not in sync with the lobby presence, rooms are simple and kind of ugly and a little dirty.
3 out of 5
by A verified traveller from los angeles

Good location of hotel but avoid the old tower

Posted 18-Jan-2016
Pros: Location
Cons: upgrade the rooms
Nice location but stayed in the old tower. Room given was very noisy. Requested a change and was given an interior room. Older room and quite cramped. The in-house dining waiter couldnt fit the tray past the bed to the table area where i was seated. But the food was good
4 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Heart of shopping district

Posted 18-Jan-2016
Pros: location, rooms
Cons: housekeeping!
lots of good shopping nearby. not so many restaurants. housekeeping was a bit slow on their feet and did not clean our room for two days! hotel is nice, food quality was also not bad. if housekeeping improves then it's a pretty good hotel.
2 out of 5
by A verified traveller

Posted 18-Jan-2016
Our room sounded like it was located right above a kitchen. At four AM every morning we were woken up by loud banging and yelling. The rooms were pretty disappointing. Pretty much a plain white room. No decor.