Ratings based on 2,118 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location

Posted 24-Aug-2015
Pros: Convenience and great staff
Cons: Bring back the amenities for Club rooms.
Hotel in transition from a Kimpton property. Did not have the typical Kimpton amenities.
1 out of 5
by A verified traveller from Rosemead, CA

This is a BAD hotel! Motel 6 would've been better

Posted 24-Aug-2015
Pros: Location only
Cons: All areas could use improvements.
Location: Union Square thats about it.
I give a 3 star to the staff. The bell boy "Greg" was very friendly, helpful, and attentive. The rest well..... Couple issues I had was, no one on staff gave any details on the WIFI. You had to call down and ask. All previous hotels I have stayed in this day and age would inform you on how to log on their network. Second where's the coffee in the room. Well you need to ask them too. Its in the lobby. Duh!? Now the bad's. First is the elevator. Only one was working on the date of 8-23-2015. It took forever. It was just much better to walk up the stairs and drag your luggage up. Second the room. And oh geez!! the room. Where can I start. Small! Very Small. Outdated furniture. The bed sunk in and creaked all night long. The heating did not work correctly. The thermostat was fine the system was the problem. It will not reach the correct temperature before shutting down. It will not turn back on. Bad sour smell when a/c is turned on. And yes same issues happens with the controls. You just had to keep on playing with it. Paint coming off the moldings, heating cooling dont work, dirty towels, dirty room. The amount of money I paid is outrageous for this type of quality. Charge you for the mini bar usage when I did not. Charge a different price than what I was quoted. Had to call them for a reason and refund. Self park fee was outrageous. Tip drive down the street a bit and you can find cheaper parking! Sorry I cannot recommend this hotel to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Aug-2015
ユニオン広場に近くどこに行きにも非常に便利です。人によると思いますが、チェックインの受付は非常に懇切丁寧でよかったです。
2 out of 5
by A verified traveller

Plenty of first rate Hotels in the area, this woul

Posted 12-Aug-2015
Pros: location
Cons: get both elevators to work, do some refurbishing.
The room was clean, but outdated/tired. Smallish room, which was accpetable, but not up to the standard they charge.
2 out of 5
by A verified traveller

Ehhh, overpriced

Posted 05-Aug-2015
Pros: Nothing.
Cons: Everything. Update the place.
For the price we paid this hotel was disappointing. The hotel and rooms were not nearly as nice as pictured. We stayed in the club level, and have no idea why we paid the extra money the free breakfast was toast and muffins. Staff may have been unaware that they worked in the service industry. Many personal conversagions, on cell phones, and never got immediate assistance. Manager seemed rude and mean to staff. Do not recommend this. There are many options in the bay area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel ben posizionato

Posted 01-Aug-2015
L'hotel è davvero in una posizione strategica . Avrebbe bisogno di ammodernamento. Uno dei due ascensori era guasto per cui le attese lunghissime. Le camere piuttosto piccole ma silenziose e i letti confortevoli
5 out of 5
Recommended
for Everyone
by A verified traveller from la jolla

great hotel needs to rethink computer use charges

Posted 31-Jul-2015
Pros: good location, amenities like wine and cookies inthe afternoon and tea and coffe in the morning were very nice.
Cons: I thought that charging 7.99 per 15 minutes to use the computer when you are staying at the hotel seemed excessive. It applies also to Kimpton members
Location: lots of restaurants and bars within walking distance.
Stayed at the Prescott one day and it is a great location close to restaurants, clean and inviting. The wine and cookies in the afternoon were a nice touch. Would suggest that the management reconsider excessive computer charges.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jul-2015
We had a pleasant stay here. The staff were very friendly and helpful. The location is great, just off Union Square. The little extras were a nice touch, such as free wine and chocolate cookies in the evenings, tea and coffee and fruit in the mornings, even though i suspect it was a way to encourage you to sign up for their loyalty scheme so that you could use the wifi for free. I would go back.
4 out of 5
Recommended
for Couples
by A verified traveller

Good location near Union Square.

Posted 26-Jul-2015
Cons: Comfortable room, but had string fragrance from cleaners or air freshener was bothersome. Elevators were slow.
Easy access to public transportation. Helpful, knowledgeable, staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in central location.

Posted 23-Jul-2015
The upgraded us to club level which gave us a happy hour with open bar & appetizers. That was a nice surprise. Breakfast wasn't much & they couldn't tell me if the granola was gluten free.