Outdoor pool, a heated pool
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Reviews of The Phoenix Hotel

3 out of 5
The Phoenix Hotel
601 Eddy St, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1001 reviews" "
Rating 8 - Good. 307 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coolest hotel I've visited in S F. in years. First-rate accomodations close to the Civic Center
Stayed 1 night in Apr 2024

8/10 Good

Essie

Staff were nice Hotel was ok Area was bad
Stayed 1 night in Apr 2024

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, lovely customer service
Stayed 1 night in Mar 2024

8/10 Good

Ruth

Stayed 2 nights in Mar 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an oasis in the tenderloin. Property is clean, staff was amazing (especially Orlando), nice linens, onsite restaurant and bar, loved the hotel. The neighborhood does have a lot of people hanging out getting high on the surrounding streets. No one bothered us when we walked to a great soul food restaurant named Brenda’s. Overall it was a great place to stay and the onsite secure parking with in and out privileges was a real plus.
Stayed 2 nights in Feb 2024

10/10 Excellent

Liane

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, old school vibe was great
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every stay is perfect. Orlando the office manager makes us feel at home every time, even remembering our names. Auggie the restaurant manager also remembers us by name as even recommends new drinks we may like. The rooms are always clean, the pool is always at a perfect temperature and the staff always friendly. Well done again! We will be back soon.
Stayed 1 night in Feb 2024

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! Unfortunately I had a medical emergency and couldn't stay the entire night. Friendly staff, beautiful outside. Everything was super clean and comfortable. No coffee maker or refrigerator though. But since I didn't stay the whole night I didn't need coffee.
Stayed 1 night in Feb 2024

4/10 Poor

Timothy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It seems like the hotel’s primary function is an event space. Very few people were staying at the hotel - felt like a ghost town, but the night I stayed there was a large corporate event with music blasting right outside my room for hours - finally they moved inside at 10pm so that the sound wasn’t intolerably loud - but it was still very loud until 11pm. Don’t stay here if you plan to sleep.
Stayed 1 night in Dec 2023

8/10 Good

Jose-Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t be afraid of the neighborhood, as soon as you enter the property you forget all about it. The pool is a perfect 87 degrees year round, the food and drinks are perfect and the staff is always friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, and laid back, with great parking and convenient amenities. I’ll stay again and again
Stayed 1 night in Feb 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
It was enclosed all around
Stayed 1 night in Jan 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite, respectful, cool to talk to, & went above and beyond to make sure that we were comfortable in SF. Sometimes, there are a couple of strange people around the parking lot but no one broke into our car & the Uber drivers were able to easily find us when needed. I can see us coming back here in the near future!
Stayed 2 nights in Dec 2023

10/10 Excellent

Sabrina, Concord

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. All the staff were very friendly and welcoming. The area around the hotel is full of homeless and very dirty but I liked the staff so much I will be staying here again.
Stayed 1 night in Jan 2024

4/10 Poor

Daniel

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pay the extra for the Hilton and take an Uber
Stayed 2 nights in Jan 2024

10/10 Excellent

Blanca

Stayed 1 night in Jan 2024

10/10 Excellent

Hailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel experience
Stayed 1 night in Jan 2024

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Orlando, the mgr, and Auggie. They made us feel like we were “coming home”.
Stayed 1 night in Jan 2024

8/10 Good

Brady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is really cool; we've seen shows there and expected the chic veneer. We were so beyond ourselves at the generosity and kindness of the staff. They are genuine people and made staying there such a pleasure.
Stayed 3 nights in Dec 2023

6/10 Okay

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Phoenix is a brilliant gem of a hotel in a very shady neighborhood (the Tenderloin). Keep in mind this is not a luxury hotel - limited housekeeping service, the bathroom is dated, no room service. Staff is friendly and helpful. The pool is warm and sparkling clean. And the red light above the bed makes for a super fun vibe. The neighborhood is rough, but the Phoenix location is in good proximity to many things. The bar/dining room on site is only open Thurs-Sat, which is a bummer, but the bar across the street (Emperer Norton's Boozeland) is a good place to hang and get a drink.
Stayed 4 nights in Dec 2023

8/10 Good

Sheena, sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience with the hotel. Cute retro/music-themed decor fits great since we stayed there to go to a concert at the Great American Music Hall which is super close. The onsite restaurant and bar is fabulous.The pool and patio area look like a blast and provide a nice view even in December. The staff were very frindly and watchful for the guest's comfort and safety. The downfalls are that it's in the Tenderloin area with a high homeless population but if you walk over to Polk street it's better. Also, make sure you get a Banh Mi Sandwich from Saigon Sandwich across the street!! The hotel itself is old and it shows inside the rooms but it didn't have a dirty feel to me. I'll go back for sure.
Stayed 2 nights in Dec 2023

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is definitely a diamond in the rough. The place is spotless and hip, and the people who work here are righteous. Too bad the neighborhood is not as good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stacy

Travelled with family, Travelled with family and small children
Liked: Staff & service
The African American guy at check in was great. The restroom was not to standard cleaning at all, in the middle of the night the next room over was so loud and banging on the wall past 1am. The room door didn’t feel safe you had to push it all the way shut and the lock didn’t work. Overall it was an okay stay, but wouldn’t stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love The Phoenix!

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a cute little gem just outside the Tenderloin district, not a far walk from everything, but especially close to Bill Graham Auditorium. The surrounding neighborhood is shady, but we felt safe and didn't have to worry about our vehicle. Just a heads up, there's no AC in the room (at least not in ours, or we couldn't figure it out if there was one.) Normally, not an issue in San Francisco but we were there during a heat wave so it was definitely uncomfortable. If we have to be in SF for anything, we will stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Janelle

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay
We came at a weird time (Thanksgiving) and wish the hotel restaurant was open. That said. We had a beautiful time at the Phoenix. We were beyond impressed with everyone we encountered during our visit. And my dog gives 5 woofs. 💙
Stayed 4 nights in Nov 2023

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff is super helpful and kind.
Stayed 1 night in Nov 2023

10/10 Excellent

Amy, Oakland

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky and fun
Stayed 1 night in Nov 2023

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Cierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always love my stay here
Stayed 1 night in Nov 2023

10/10 Excellent

Guinevere

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's vibe!
What a fun experience. Vintage vibes with eclectic style - what's not to love! The service was great! I can't wait to return and use the pool! Snacks selection in the lobby was on point!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun as always. Staff always on point. Fluffiest towels ever!
Stayed 1 night in Nov 2023

6/10 Okay

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Tons of character but a terrible neighborhood.
The hotel itself was cool with a fun aesthetic and a lot of history. Rad dining area/bar and loved the pool mural. The room was a little outdated and this was the first hotel in a long time that I've been to that didn't have a fridge. The area around the hotel was disgusting, trash everywhere, tons of homeless with clear mental health and drug issues. The hotel needs a disclaimer warning people about the surrounding area.
Stayed 2 nights in Nov 2023

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

frank

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Evgenia

Business traveller
Clean hotel in not such a great neighborhood. Rooms lacked coffee/tea essentials.
Stayed 2 nights in Oct 2023