Dear Alejandra, Thank you for your kind words about our friendly staff. We deeply apologize if the service you received at checkout did not meet the high standards we aim to uphold. Rest assured, we will address this to ensure all team members provide the courteous and helpful assistance that our guests deserve. Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention.Warm regards,

Dear Steve, We're grateful for your love of Staypineapple and truly value your loyalty. It's concerning to hear that your room did not meet our strict standards for cleanliness and maintenance on this occasion, and we deeply apologize for the oversight. Your comfort and satisfaction are incredibly important to us.We're addressing these issues immediately with our housekeeping team to ensure that all rooms are impeccable and thoroughly checked. Despite the challenges of our location near the Tenderloin area, we strive to provide a secure and welcoming environment for our guests.Please accept our sincere thanks for acknowledging the outstanding staff, service, and facilities we pride ourselves on. We're dedicated to making your future stays flawless and hope to welcome you back soon for the exceptional experience you know and deserve.Warm regards,

Dear Yiqiao, We apologize for any concerns you had regarding the size of the room and the environment during your stay. We strive to be transparent with our guests, and our room square footage is clearly advertised on all booking channels to ensure you know what to expect before your arrival.Your safety is our utmost priority, and any feelings of unease are taken very seriously. We continually work with local authorities to maintain a safe and welcoming environment for all our guests.We value your feedback and hope to have the opportunity to provide you with a more comfortable experience in the future.Warm regards,

Dear Tyra, We're pleased to hear that you enjoyed our pineapple/yellow theme and found our hotel to be clean and upscale with friendly staff. However, we sincerely apologize for the inconvenience of the air conditioning issue and the subsequent room change. We appreciate your understanding with the partial refund and regret to hear the second room didn't meet your initial satisfaction.Regarding the ice machines and service, your feedback is important, and we'll be looking into ways to expedite this amenity for our guests. Additionally, we take note of your comments about the surrounding area and continuously work with the local community to improve it for both our guests and neighbors.Thank you for sharing your thoughts. We hope to welcome you back and provide a more seamless experience.Warm regards,

Hello Aman, Thanks for letting us know how we did with your experience, I am very sorry that it was not excellent. I would greatly appreciate it if you can give us more detail on how we failed you so we can improve. Sincerely,

Hi Remo, We're glad to hear you enjoyed the room, cleanliness, and comfort of the bed. We apologize for any inconvenience regarding the towels and the bar. Your comments on breakfast and the surrounding neighborhood are duly noted; we genuinely appreciate your feedback as it helps us improve our services. We understand your concerns, and we're sorry to hear you do not plan to return. Should your plans change, we would be more than happy to welcome you back.Best regards,

Hello Victoria,It was our pleasure to serve you, and we hope to have the opportunity to do so again soon. Thank you for choosing Staypineapple.Best regards,

Thanks for the 5 star rating Raquel. We are are glad that you enjoyed your stay. Until next time,

Dear Gagandeep,Thank you for taking the time to provide your feedback. We're sorry to hear that you found our room rates to be higher than expected. We strive to offer competitive prices while ensuring the best possible experience through our services and amenities. We would value the opportunity to discuss this further with you and encourage you to reach out to us directly so we can better understand your concerns.Warm regards,

Hello, We are thrilled to hear that you had a pleasant stay with us and that our staff was able to make it even more enjoyable for you. Thank you for the recommendation, and we look forward to welcoming you back in the future!

Hi Serena, We're glad that you enjoyed your stay and thank you for choosing Staypineapple San Francisco. We hope to welcome you back soon.

Hi Eliana, Thanks you for the fantastic rating, we are happy that you had a great experience.Until next time,

Thank you Stewart for the amazing rating. We are glad that your stay was excellent. Until next time!

Hi Sophia, Thank you for sharing your experience. We're glad you loved our hotel lobby and found your room charming. We apologize for the noise and the issue with the window. We regret the oversight in not addressing it during your stay, but we're pleased to hear that our gesture of a discount was appreciated. We value your feedback and hope to provide a more serene stay in the future.

Hi Michele, Thanks for the review and for letting us know that you found the parking next door to be very convenient. Sincerely,

Hi Yara, Thanks for sharing your rating with us. We are glad you had an excellent experience.

Thanks for rating your experience and for choosing Staypineapple SF.

Hi Donald, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and found our hotel to be elegant and conveniently located. Our team takes great pride in providing excellent service, and we love hearing that we could assist with your needs. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to our hotel in the future.

Hi there!Thank you for the awesome rating and thank you for choosing Staypineapple SF.

Hi there!Thank you for the awesome rating and thank you for choosing Staypineapple SF.

Hi Nancy, Thanks a bunch for the 5 star review! We're smiling from ear to ear knowing your experience with us was a positive one. Your succinct endorsement means the world to us. Hope to see you again soon for another great stay!

Hello Zachary, Thank you for the awesome review. We are glad that you enjoyed your stay.

Hi Catherine, Thank you for the awesome review. We are glad that you enjoyed your stay.

Hi there!Thank you for the awesome rating and thank you for choosing Staypineapple SF.

Hi Valerie, Thanks for taking the time to rate your experience. I'd love to hear back to get some color on how we missed providing you an exceptional service. We'd love to do better next time, please let me know if your travel brings you back to SF. We'd love to welcome you back.

Hi Mia, Thank you for the awesome review! We are so happy you enjoyed your stay and that we were able to impact it in a way that you never expected. We can’t wait to see you again. Let me know next time you are here or at any of our other Staypineapple locations, so we can do a little something extra for you! We appreciate you!

Thanks for the rating Katie!

Javier, Thanks for your rating. I would love to hear back so we can figure out how we fell short. I'd love to know how we can improve. Looking forward to hearing back.

Hi Cheryl, We're glad you enjoyed your stay - we appreciate the awesome rating.See you soon and thank you for choosing Staypineapple.

Hello Gerald, Thank you for your staying with us and for your feedback regarding the amenity fee per day. We are so sorry for the impact it had on your stay. I did check your reservation and confirmed that this information was provided on the 3rd party booking website under the "Additional Information" (resort fee is applicable).

Hi Gerald, Thank you for choosing Staypineapple and for providing us some insight on the booking information provided by Expedia. I am terribly sorry that the size of the room and the additional fee caught you by surprise. I can see how this can be missed when booking with our partners as they are there. Our FD is responsible for letting our guest know about this upon arrival as well. I am very sorry that this impact your stay. Please contact us directly should you have any additional questions.

Jacob, It was disappointing to hear that you experience in our property was not satisfactory. I apologize for the wait for to get in your room and the lack of empathy from our staff. This is a matter of awareness and housekeeping training. I want to assure you that I will also address this issue with the specific departments to further avoid situations like this one. Please contact me directly for any assistance.

Hi Troy,We're glad you enjoyed your stay - we appreciate the awesome rating.See you soon and thank you for choosing Staypineapple.

Hi Meena, Thank you from the core of our Pineapple heart for the great review!

Hi Karen, Many thanks for staying with us and for recommending our Hotel so highly! We are very happy that you enjoyed your stay, appreciate your kind words and look forward to the pleasure of welcoming you back. Best wishes,

Hi Mary, Many thanks for staying with us and for recommending our Hotel! We are very happy that you enjoyed your stay, appreciate your kind words about our staff and your stay. We look forward to the pleasure of welcoming you back. Best wishes,

Hi Jill, We are very sorry to see that you did not have the exceptional experience we strive to provide to all of our guests here at Staypineapple SF. We appreciate you having chosen us for your recent stay and we sincerely apologize for falling short in any way. We will continue to do our best to improve in any areas we can. If you have time, we'd love to get more information on how we can do better.

Hi Thomas, Many thanks for staying with us and for recommending our Hotel with a great rating! We hope that on your next stay in SF that the unhoused issue have improved, this is an issue that we all would like to get better.Best wishes,

Hi Debbie, We apologize if our standard amenity fee or required taxes caught you unaware, as we do strive for transparency on our website and other literature. I am very sorry about the cleanliness of the stairwells - please know that we will address this right away. We hope you utilized all the extras our hotel offers, and we wish you safe travels in the future.Kind regards,

Hi Evan, Thanks you taking the time to rate your stay. We cannot wait to welcome you back.

Dear Ms. Reyna, Thank you for your review and sharing your feedback. We sincerely apologize for not meeting your expectations. We have noted your feedback regarding the lack of information given to you by our team during your relocation. I know how frustrating this was for you, this is why we called Expedia the moment we found out that we needed to put you at another hotel, ALL at our expense. You should have not paid for anything and should have gotten a full refund for this stay. I have contacted Expedia to process the full refund. Please contact me directly should you have any further questions. Again, we are so sorry for the inconvenience.

Thank you for the awesome rating Shinika! We are glad that you enjoyed your stay!

Hi Abigail, Many thanks for staying with us and for recommending our Hotel so highly! We are very happy that you enjoyed your stay, appreciate your kind words and look forward to the pleasure of welcoming you back. Best wishes,

Hi Frances, We are grateful for you choosing to stay with us at Staypineapple SF, and it always feels good to read that our guests will return back. We cannot wait to welcome you back in the Bay!

Hi there, Thank you for your review and sharing your feedback. We sincerely apologize for not meeting your expectations. We have noted your feedback regarding AC & Wi-Fi and are taking steps to ensure both are being addressed. We really appreciate you bringing this to our attention as it is so important to us to provide extraordinary service, and we can’t do that without you letting us know when we miss the mark. We sure hope you will give us another opportunity - please reach out to me at so we can make it right.

Hi Kelsey, Thank you for your review and for the awesome rating. We can't wait to welcome you back.

We are grateful for you choosing to stay with us at Staypineapple SF, and it always feels good to read our team made a memorable impression - I will be sure to thank Yesha and Michael for the excellent customer service! I hope we have the pleasure of welcoming you the next time you find yourself back in the Bay!

Hi Arupa, Thank you for taking the time to rate your stay about your recent stay at Staypineapple SF. We appreciate your feedback. I am sorry that we missed the mark in making this stay excellent. We would greatly appreciate if you can contact us directly to add some color in how we could have made it right.Sincerely,

Hi Pedro, Thank you for taking the time to share your feedback. I too wish that the garage next door can give us a big discount where it can still be profitable for them. However, this is something I do not have control of. I know for a fact their charge for overnight parking is comparable to all the garages in our area. Your comments regarding the neighborhood are concerning, and something that we would love to see get better and it is a bigger issue than us. Pedro, please contact me at any time as I would love the opportunity to make this right for you. I am very that you were caught of guard by the parking and had to walk.Sincerely,

Hi Adam, Many thanks for staying with us and for recommending our Hotel so highly! We are very happy that you enjoyed your stay, appreciate your kind words and look forward to the pleasure of welcoming you back. Best wishes,