Ratings based on 2,138 Verified Reviews

3.9 out of 5
77% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Posted 18-May-2018
Rooms smell old and muggy. This hotel needs an update
Comment from Hotel Management
21-May-2018 by David, Hotel Management
Thank you for visiting us. We apologize that this wasn't a better experience for you. We have shared this with our room attendants and maintenance staff to make sure they are calling attention to (any rectifying) any mal-odors in the guest rooms before releasing them for check in. Thank you for coming to check us out and sharing your feedback.
4 out of 5
by A verified traveller

Classic San Francisco hotel

Posted 17-May-2018
The staff was wonderful. The hotel is classic San Francisco -located in Union Square. Architecture and design of the hotel are gorgeous. The rooms are a small and the bathroom was tiny T
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 16-May-2018
4 out of 5
by A verified traveller

Posted 15-May-2018
Great location, friendly staff and wine hour ever night was a nice touch.
5 out of 5
by A verified traveller

Posted 14-May-2018
Beautiful hotel. Room small and cozy. Comfy bed. Good coffee in the lobby and nice Italian food next door. Free late check out at 2. Centrally located. I would go back.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 14-May-2018
4 out of 5
by A verified traveller from USA

Posted 14-May-2018
Great location for making the most of a long weekend trip. I also loved the vintage look of the hotel, and the hotel staff were super pleasant. The only complaint would be the “resort fee” charged each day- I’m not really sure why this couldn’t simply be added in the price.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 14-May-2018
4 out of 5
by A verified traveller

Posted 08-May-2018
Our stay at the Sir Francis Drake was very nice. It’s a nostalgic hotel located a block off Union Square so there’s plenty of shops, restaurants, and fun things to do.
4 out of 5
by A verified traveller

Posted 08-May-2018
its a beautiful hotel but the elevators were out of service causing a backup at times. the room was very nice and comfortable except for the bathroom. it was to small and no ventilation and the toilet was to close to the wall and challenging to use