Having stayed at a Kimpton Hotel before I was shocked at the condition of this Kimpton in San Francisco. The room was the size of a jail cell and even though the general facilities had been upgraded the basic overall feeling was run down. The staff was extremely generous and ultimately gave me a much larger room without an extra charge but even in the larger room the bathroom light didn't function properly and there was a lack of overall comfort. Overall it was a large disappointment
Comment from Hotel Management
15-Mar-2018 by David, Dir. of Ops, Hotel Management
Thank you for sharing your feedback, Dan. We appreciate your candor. We are celebrating our 90th anniversary as the Sir Francis Drake this year; and as we work to preserve the living history here, please know we are also working on new concepts for our hotel and restaurant/bars. But nevertheless, everything should have been fully functioning in the room before check-in. We've shared this with our facilities teams, mainly our Housekeeping and Engineering crew, to make sure nothing is missed and all is clean, comfortable and in working order for each new guest.
We appreciate you sharing this with us. We hope to welcome you back in the future and get another chance to "wow" you. Thank you again, Dan.