Ratings based on 3,286 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from San Jose, CA

Great location, small rooms, old facility

Posted 31-Aug-2015
Pros: location
Cons: hotel needs some updating; rooms are small
Can't complain about the location, but comfort is lacking due to small rooms and old facility
5 out of 5
Recommended
for Everyone
by A verified traveller from calgary

Perfect downtown location

Posted 26-Aug-2015
Pros: Location, decore service
We spent 5 days in SF and had a great stay at the Drake.
Comment from EPC
29-Aug-2015 by jim, EPC
Dear frog and gator, Thank you for a wonderful 5-star review! I'm glad you enjoyed your stay. We hope to see you again soon. Jim Gross, General Manager
3 out of 5
by A verified traveller

Posted 25-Aug-2015
Pros: UBICACION
CUARTOS MUY PEQUEÑOS. NO CUENTA CON AMENITIES PARA EL BAÑO
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Nice hotel in great location.

Posted 23-Aug-2015
This is a very old, but nicely kept current hotel. The location is great and the staff was first class. My room was so extremely small, but I knew after reading reviews that is was going to be. That being said, it had all updated equipment and was very comfortable. I was on the 11th floor, so there was no noice problem. I was in town for Phantom of the Ophra and I felt very comfortible and safe at the Sir Frances Drake.
Comment from EPC
26-Aug-2015 by jim, EPC
Dear Lisa, I appreciate your wonderful review! We are a 1928 historic building that went under a renovation in 2011 to add few modern amenities. As you mentioned, our rooms are very typical of the 20's era; some cozier but many larger rooms that can comfortably accommodate a family. Yes, our location is not only safe, but very convenient to the theatre district as well as many world-class shopping and dining. We hope to see you again soon. Cheers, Jim Gross, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Arizona

Nice location but too small.

Posted 21-Aug-2015
The location was great but the room, particularly the bathroom, was too small. There was no place to put toiletries. The noise level was also very bad. You could hear the people in the next room & the people in the club. Maid service was excellent.
Comment from EPC
24-Aug-2015 by jim, EPC
Dear Becca, Yes, our location speaks for itself and I'm glad that you enjoyed it. Please know that our hotel is a 1928 historic building that went under a renovation in 2011. Some of the things were untouched due to few restrictions, but hopefully that'll change in the future. I'm glad to hear that our housekeeper did a great job. We hope to see you soon. Jim Gross, General Manager
3 out of 5
by A verified traveller

Good location, nice staff, a bit old

Posted 21-Aug-2015
Great location in Union Square, but unfortunately the windows are thin and you can hear everything. The first room I was in had a window in the shower that wouldn't close so you felt like you were at the concert that was going on in Union Square. Staff was really nice and moved me to another (slightly quieter) room. The a/c in the room was a joke and it was really hot all night as well. The lobby, location and staff are great, but the rooms could use some upgrades.
Comment from EPC
24-Aug-2015 by jim, EPC
Dear Guest, I appreciate your comment. Yes, our location is very close to everything and you can walk to many places. We are a 1928 historic building that went under a renovation in 2011. I'm glad that our staff was able to move you to a quieter room. Thanks! Jim Gross, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Phila., PA

Good location

Posted 19-Aug-2015
Pros: We liked the location, the old time feel, and the complimentary coffe and tea in the morning, and the wine in the afternoon.
Cons: The coffee and tea ran out some mornings and was not filled up quickly enough.
Location: The location near Union Square was great, making many things to do walkable, like the Bart, and Chinatown.
We stayed a week, taking in all the attractions of SF. The hotel's location made it all easily accessible. We walked to Union Square to pick up a tour bus, to the Bart, to the ballpark, and to Chinatown. The staff was great, especially the young ladies who poured our complimentary wine during happy hour, from 5 to 6!
Comment from EPC
21-Aug-2015 by jim, EPC
Dear ann, It sounds like you had a week full of activities! I'm glad that our location was very convenient to get to all those places you visited! I'm glad you enjoyed our wine hour. We hope to see you again soon. Cheers, Jim Gross, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and room

Posted 15-Aug-2015
Only downside was we were on the 3rd floor and it was very noisy. Trolley and traffic woke us every morning at 6am. If you are on a higher floor you most likely will not hear it as much.
Comment from Hotel Management
18-Aug-2015 by jim, Hotel Management
Dear Guest, Thank you for your feedback. Whilst some guests do enjoy the Cable Car sound, I am sorry that it woke you up. The rooms facing Union Square is a lot quieter than the one facing the street side. I hope to see you soon. Jim Gross, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Posted 12-Aug-2015
Hotel located in great area everything convenient especially transportation .
Comment from EPC
17-Aug-2015 by jim, EPC
Dear Guest, Union Square is a hub of all things happening in San Francisco! World-class shopping and dining as well as most every attractions are within walking distance. We hope to see you soon. Thanks. Jim Gross, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Newport Beach, CA

Great hotel by Union Square

Posted 12-Aug-2015
Pros: The staff made our stay fun.
Cons: Newer towels and quite of few of the wall sockets were loose.
Location: Right on Union Square so lots of shopping and restaurants close by. Trolley stop right outside the hotel.
We had a great experience - adults and kids both! Great location near Union Square although not too noisy. The staff were super friendly and helpful. The rooms are adequately sized for 4 people. The tea and coffee in the morning and wine hour in the evening with games for the kids were an added bonus. We would definitely stay here again.
Comment from EPC
17-Aug-2015 by jim, EPC
Dear BB, It sounds like you had a wonderful stay with us! Please come back for another great stay! Thanks. Jim Gross, General Manager