Ratings based on 2,123 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice but...

Posted 14-Jan-2018
Space was small in the room. Bathroom has no counter or place to even hang a hand towel. Private event prevented access to the 21st floor club. Restaurant service was extremely slow. The waitress was nice but the manager approached our table without our asking for her (TJ) and was very rude. I do not recommend this place. We heard it was a great place and we would be in and out quickly to go watch a show. We were there 2 hr and 15 min due to slow service and missed the show we planned to attend.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jan-2018
Great location. Friendly staff. Room was small but worked fine for one night
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 06-Jan-2018
Hotel has awesome location. Next to Union Square. Decorated with a lot of personality. Needs a little TLC.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jan-2018
Very happy finding this hotel at the last minute. Staff were very helpful and friendly!
4 out of 5
Recommended
for Everyone
by A verified traveller from singapore

Nice lication downtown

Posted 31-Dec-2017
Hotel was good, valet parking very expebsice 67 dollar and you need to wait your car 20 mn
Comment from Hotel Management
02-Jan-2018 by David, Dir. of Ops, Hotel Management
Thank you for sharing your rating and review, Cedric! We try to keep our Valet prices competitive, but we understand this service might not be for everyone. On your next visit, our doormen can direct you to one of the nearby self-parking garages here at Union Square. Or if you don't plan on driving much through the city, our Concierge can help you with the best ways to get around town in public transit! We hope to welcome you back the next time you pass through SF!
3 out of 5
by A verified traveller

In the middle of union square

Posted 31-Dec-2017
Cons: room needs updating/renovation.
Location: union square, chinatown, cable car ride on powell
Great location and view of union square. I do like that in the mornings there was free coffee, tea, and hot chocolate available.
1 out of 5
by A verified traveller

Would not recommend.

Posted 30-Dec-2017
Elevators sucked... Room sucked small....No view at all horrible...
Comment from Hotel Management
03-Jan-2018 by David, Dir. of Ops, Hotel Management
Hello Sean. Thank you for coming to check us out. We have an elevator modernization project scheduled for this year, as well as some additional enhancements to our guest rooms. If you return to San Francisco in the future, please reach out to us. We have many different room types at the hotel and we'd like to make it right, and get you assigned to a room more to your liking. Thank you again. We hope for a chance to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

a quick getaway

Posted 30-Dec-2017
A beautiful hotel in a perfect location along with great service. Kimpton Hotels are my 'go to' for a fantastic experience where ever you go!
5 out of 5
Recommended
for Everyone
by A verified traveller from Long Beach

Great location... Too many homeless beggars.

Posted 28-Dec-2017
Fabulous.. Great staff... Unusual that the city has let the unfortunate mentally challenged people to scare and harass the tourists.. A huge difference from 2 years ago
4 out of 5
Recommended
for Everyone
by A verified traveller

Fun Holiday Stay

Posted 28-Dec-2017
Check in experience was great, front door staff and front desk staff were really friendly! It did take a long time to bring our bags to the room, and the room was very tiny...but it was super clean and well maintained. The bartender downstairs was nice enough, but not able to make several items (no fun holiday cocktails either!) It was hard to reach anyone on the phone from the front desk for items (our hairdryer wasn't working etc) but other than that everyone was really awesome. It's a wonderful older hotel, and can't beat the convenience of proximity to restaurants, shopping and Union Square :)