Dingy and old
The hotel is nothing like the pictures. The view from our upgraded room was of a dirty old roof top and windows of another building that looked broken and old. The hotel has character and a cool lobby, but it is cramped and feels really cold when the wind blows up the stairs and into the lobby where the beautiful bar is. The location is perfect for those who want to be near Union Square and it is nice to have well dressed doorman, who were helpful with directions and hailing cabs. I just feel like the quality did not match the value. Everything is expensive for what you get in San Francisco so I guess we got what we paid for. Our biggest problem was that the bathroom was so tiny and there was very little room to put anything down by the sink.