Ratings based on 3,776 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from B

Great lication

Posted 25-Aug-2016
Not as great as I thought. Very nice! Mattress is ok. Pillows flat!
Comment from Hotel Management
26-Aug-2016 by David , Hotel Management
Wow, I am sorry to hear that. I hope you can give us another chance sometime soon!
4out of 5
by A verified traveller from Edgewater, NJ

Great location

Posted 25-Aug-2016
The location is fabulous for walking to all areas of San Francisco or taking public transportation.
4out of 5
by A verified traveller from Atlanta, GA

Nice hotel, antique decor, and great architecture!

Posted 17-Aug-2016
Pros: Architecture, excellent location near Union Square. The bar/club on the top floor has awesome views of the city!
Location: Excellent location, very close to Union Square and in the heart of downtown San Francisco.
This is a very nice hotel, in a historic building, very close to Union square, in the heart of downtown San Francisco. Rooms are rather small, due to the location (everything tends to be small, by American standards, in San Francisco) but they are comfortable. Coffee is served in the hall in the morning, and wine tasting in the late afternoon, as in the tradition of the Kimpton Hotels. The bathroom was extremely small. Overall, I did like the hotel. The price was acceptable through a secret deal, but would be on the rather pricey level directly from the hotel. But, again, this is the heart of downtown San Francisco.
Comment from Hotel Management
26-Aug-2016 by David , Hotel Management
Thank you for your comments, we hope to welcome you back again very soon!
4out of 5
by A verified traveller from paris

San francisco

Posted 16-Aug-2016
Très bon emplacement Belle chambre Personnel accueillant Rien à redire
Comment from Hotel Management
26-Aug-2016 by David , Hotel Management
Thank you for your review!!
4out of 5
by A verified traveller from Los Angeles

Great location and historic hotel

Posted 08-Aug-2016
Loved: big room, large closet, fabulous view, comfortable bed, decor, wine hour and location. Disliked: Cramped elevators and only one of the four seemed to be operating. This led to long waits and lines. Also, while our room was lovely, the bathroom was exceedingly small, making use of the toilet awkward.
Comment from Hotel Management
26-Aug-2016 by David , Hotel Management
Thank you for your review, we have larger rooms available and would love to get you into one on your next visit!
3out of 5
by A verified traveller from California

Close to the action

Posted 06-Aug-2016
My sister, cousins and I stayed here for one night when we went to the Giants game. Great location near Union Square and we were able to walk to ATT park. Beds were nice, but bathroom is very small. Shades/blinds definitely need to be updated as they were difficult to pull up to look at our view of rooftops and Macy's. Parking/Valet could be a problem on busy Powell Street.
Comment from Hotel Management
26-Aug-2016 by David , Hotel Management
Thank you Tress, we will check that out!
5out of 5
by A verified traveller

good location, good food, good time

Posted 04-Aug-2016
see above, see above. Look I do not have any more to stay. I liked it but you asking for more is a bit much.
Comment from Hotel Management
26-Aug-2016 by David , Hotel Management
Thank you for the feedback!
4out of 5
by A verified traveller

Posted 03-Aug-2016
It was nice to be right in the middle of time square and the middle and end experience was great but checking in and room reliability was weak! The scala bistro they have was great!
Comment from Hotel Management
26-Aug-2016 by David , Hotel Management
Thanks for the feedback, hope to see you soon!
3out of 5
by A verified traveller from wadhington DC

Excellent location but lobby area is hectic

Posted 28-Jul-2016
Cannot beat the location! But if you want a relaxing hotel that is calm- this is not the place! Extremely hectic in main lobby where bar is located. Hard to get personal attention due to mobs of people.
Comment from Hotel Management
29-Jul-2016 by David , Hotel Management
Thank you for your comments on your visit to the Drake! I am sorry you had some issues in the lobby, there are slower times - I promise! Hope you can visit again soon!
4out of 5
by A verified traveller from New York, NY

Nice Hotel, great location, but small rooms

Posted 25-Jul-2016
Great! Staff friendly and very Helpful! And accommodating! Stayed two days first went. To Napa and Sonoma and came back for our last night in San Francisco.
Comment from Hotel Management
29-Jul-2016 by David , Hotel Management
Thank you so much Victoria!! I hope you can join us again soon!