Ratings based on 3,706 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Small room

Posted 01-May-2016
Not a 4 stars hotel by any means. I think a 3 stars is the right level as far I'm conncern. My room was small and felt stuffy the only interesting about this hotel is the red status of the bar.
3 out of 5
by A verified traveller

Oldie not too goodie

Posted 24-Apr-2016
The location was great but for the price you could stay at a cleaner hotel. We initially had a room that had a view of a wall....requested a change which they did. Then on the next room there was no hot water. They them changed that room and we were told they would get us dinner or credit toward the room. That never happened. Overall you could stay at a branded property that will ensure you have a pleasurable experience or find a way to take care of you.
3 out of 5
by A verified traveller

Posted 08-Apr-2016
Pros: Our room was great and it was a pretty hotel.
Cons: Yes, improve your communication with booking websites like Expedia.
Location: It was great location, you could walk to Chinatown. Lots of shopping just outside the door,
We had booked a city view through Expedia but had to change the room when we got there. They knew we had the city view but they gave us a classic room which was less expensive. When I ask the hotel if I could get credit for this, they said yes but called Expedia which I did. Expedia said the hotel wouldn't give us the credit. The manager said we booked through Expedia and they could not help us. It was a blame game between Expedia and the hotel, we had no problem with our rental car we booked through Expedia, we got credit back. I think this poor communication and should be something they should fix. I'm sure this happens all the time guest needing to change rooms.Sure the hotel said they could give us credit for eating in the hotel but we were there to visit San Francisco this wasn't a business trip.
Comment from Hotel Management
17-Apr-2016 by David , Hotel Management
Thank you so much for these comments, I really appreciate the feedback. We will look into this issue and make sure this is not an ongoing problem. Thank you again.
5 out of 5
by A verified traveller from CO

Classic historical hotel

Posted 07-Apr-2016
Go to happy hour for a free glass of wine. Also watch the sunset on the 21st floor in the Starlight Room and drink a classic Manhattan.
Comment from Hotel Management
13-Apr-2016 by David , Hotel Management
Thank you Robert! See you at happy hour soon!
3 out of 5
by A verified traveller

Great location but room was not big enough

Posted 05-Apr-2016
Great location . Loved the history of the hotel but room & bathroom was not big enough for family of 4 . No no modern conviences in the room . No mini refrig or coffee maker . Didn't like idea of going to lobby for morning coffee and they were always out due too large groups of ppl for conferences .
Comment from Hotel Management
14-Apr-2016 by David , Hotel Management
Thank you for your feedback, I am sorry you experienced some issues during your stay. You can always request a coffee maker in your room so you do not have to go down to the lobby. Hope to see you soon!
5 out of 5
by A verified traveller from southern California

Have stayed there many times.

Posted 04-Apr-2016
I've always enjoyed the Sir Francis Drake. Wonderful hotel, wonderful location!
Comment from Hotel Management
12-Apr-2016 by David , Hotel Management
Thank you so much, see you soon!
4 out of 5
by A verified traveller

Sir Francis Drake

Posted 14-Mar-2016
The single rooms are small bathrooms too! but that's only because they are the original rooms. It's kind of cool!
Comment from Hotel Management
23-Mar-2016 by David , Hotel Management
You are correct, living like they did in the 20s! Thanks for the comments!
3 out of 5
by A verified traveller from ssf

Old fashioned hotel close to union square

Posted 13-Mar-2016
Room was not ready until 45 minutes after check in. Walls are very thin. Best was moderately comfortable. Curtains don't close all the way. Heater is a little noisy, and takes forever to warm the room up. Restaurant was very good.
Comment from Hotel Management
16-Mar-2016 by David , Hotel Management
Jessica, happy to hear you enjoyed Scala's! On the other hand, your comments are important to me and we will be reviewing as a team. Thanks for reviewing! David von Winckler Director of Operations
2 out of 5
by A verified traveller from MO

Not what I thought I was Getting.

Posted 07-Mar-2016
Location: Location problem was a nuisance due to constant assaults by the homeless people. Come on SFO take care of your homeless problems.
The hotel was beautiful and the staff was courteous. However, the rooms were so much smaller and antiquated than what was portrayed on-line. We were disappointed immediately upon arrival. The management did provide a courtesy upgrade, but it was a larger version of the same style. This is not a luxurious hotel as the lobby would suggest. However the beds were very comfortable.
Comment from Hotel Management
14-Mar-2016 by David von Winckler, Hotel Management
Thank you for your feedback, I am happy you enjoyed the hotel. Sorry about the confusion on the rooms, I hope you will still visit again soon!
4 out of 5
by A verified traveller from los gatos, ca

Near all Union Square activities

Posted 04-Mar-2016
Starlight room for cocktails. Walked one block to Faralone restaurant. Walked a few more blocks to Marekech magic show. Wonderful lication.
Comment from Hotel Management
07-Mar-2016 by David , Hotel Management
Marlene, sounds like you had a great time! Hope to see you soon! David von Winckler Director of Operations