Ratings based on 2,132 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Austin, TX

small and dated

Posted 26-Apr-2018
Pros: location
Cons: Modernize the rooms. Make them and the bathrooms larger.
Location: Lots of shopping with good restaurant options.
The only thing smaller than the rooms are the bathrooms. Nice bed and TV but the decor was dated. On my last day there, house keeping came banging on my door at 8:30 AM. Why would this happen? It would be known if I checked out well before the posted check-out time... The elevators are painfully slow so plan an extra 5 minutes when you want to leave your floor.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice location

Posted 24-Apr-2018
great location , clean and comfy , very expensive parking ! I tried to check in at 2:54pm and was told that the check in starts at 3!! room wasn't ready and staff was just being rude and couldn't care less ! thanks Veronica for the cold welcome!!
4 out of 5
Recommended
for Everyone
by A verified traveller from austin

Beautiful historic building next to union square

Posted 23-Apr-2018
Lovely historic hotel, slow elevators and poor toilet pressure but staff was friendly and very helpful !
3 out of 5
by A verified traveller

amenity fee

Posted 23-Apr-2018
25$ extra a night for "complementary coffee in the morning and a glass of wine at 5 oclock which I did not need. Was not told of the extra charge until check out. Bad PR
3 out of 5
Recommended
for Everyone
by A verified traveller

Parking

Posted 12-Apr-2018
Only stayed one night. Made sure we were on a high floor due to noise level from the street. Parking😩. We were told $62 we were charged $99. When we questioned first it was what the city charged when asked about the facility charge of $25 they said that’s what their charge was and the rest was the cities. Lol then they tried to ask how big was our vehicle but then quickly dropped the question. When parking at this hotel. Park yourself around the corner. Pretty sure that’s where they park anyway. This hotel has no self park only valet. Lol
3 out of 5
by A verified traveller

Great Location but not a 4-Star Hotel

Posted 11-Apr-2018
Lifts need upgrading fast, the room that I stayed in was under the nightclub and the size of a janitors closet and was randomly placed in the corner where other levels had that spot not for a room but for a closet....
3 out of 5
by A verified traveller from Canada

Dingy and old

Posted 10-Apr-2018
Pros: Yes but thought it could have been better
Cons: The bathrooms were WAY TO SMALL!!!!!
Location: Union square is right there, the Powell Street cable car is right there, Sears Fine Food is across the street, tons of great shopping.
The hotel is nothing like the pictures. The view from our upgraded room was of a dirty old roof top and windows of another building that looked broken and old. The hotel has character and a cool lobby, but it is cramped and feels really cold when the wind blows up the stairs and into the lobby where the beautiful bar is. The location is perfect for those who want to be near Union Square and it is nice to have well dressed doorman, who were helpful with directions and hailing cabs. I just feel like the quality did not match the value. Everything is expensive for what you get in San Francisco so I guess we got what we paid for. Our biggest problem was that the bathroom was so tiny and there was very little room to put anything down by the sink.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Apr-2018
The hotel has a lot of history and it shows the min you walk in
4 out of 5
Recommended
for Everyone
by A verified traveller

Love the location

Posted 09-Apr-2018
Close to everything. Staff is great. Elevators are very slow. Could use a coffee maker in the room. The attached restaurant has the best mussels and old fashion's. Reasonable Parking garages close by. Valet is more than double for overnight parking. The skin care store next door is annoying.
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Couldn’t get a better location

Posted 07-Apr-2018
The location is amazing. The rooms are good and spacious. Have stayed before and would stay again