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The room service staff is great, but most concierges are rude and unhelpful. The entire hotel is very rundown - well below expectations for the brand. The entire hotel smells of old carpets, elevator buttons are worn out, the wall plants are dried out....
We had a great time staying here, hotel was quiet, clean, and convenient off the freeway. They also have a Star-Bucks inside but they are closed during there lunch hour which was a little weird everything else was great
Check in quick and easy. The chair in the room had stains on it. Some of the areas of the property weren’t as clean as they should be. Probably because not enough staff. The food options after 1100 are basically none. That’s bad business. The mini-cafe should be open most of the day. Pool is great though.
Housekeeping threw away a bag that had personal items in it, air pods, glasses, work ID badges, cologne. When we complained, they called us liars and are refusing to replace or reimburse the items they threw out (or stole). If you stay here, beware