Photos are misleading, hotel is old and dated
I booked a deluxe double, and the photos I saw for that type of room suggested a very spacious room. I was also promised as part of my itinerary a complementary bottle of sparkling wine on arrival, which I thought was a nice touch. Upon arrival I was very disappointed to find a small room that only resembled the one I saw with its general décor and furniture, and there was no wine. I thought there may have been an error and I was possibly given the wrong room, yet when I went down to reception the staff confirmed no error and didn't seem to know anything about the missing bottle of wine. The room had no view and was noisy most mornings. The bed was reasonably comfortable. I run out of body wash and requested some more, but the hotel didn't have any and was only able to provide additional hair wash, lotion, and moisturiser. The hotel in general is in a great location but seemed old and dated. I didn't check out any of its facilities i.e. bar or restaurant so cannot comment on those. It was my first ever stay in San Francisco, so I don't know how this hotel compares to the many others in the same area, but to me it felt overpriced and not good value for money. I wouldn't recommend to stay there.
Comment from Hotel Management
04-May-2017 by candice cancino, Hotel Management
Thank you so much for your feedback. I am so very sorry that you felt the hotel pictures were misleading and you had a disappointed stay with us. Rest assured, I have forward your comments to the marketing team so we can find a resolution. As for the bottle of wine, it is disappointing that we could not deliver the simplest request based on your reservation. We will be happy to send you a bottle of wine to make up for the loss. Please do reach out to us.