Not at all what we expected. Website deceptive!
We stayed at the Bristol Hotel in San Diego, another Greystone Hotel, and it was very classy. Loved the Winston Lounge. So, we booked this hotel in SF, thinking we’d experience the same. Very bad choice! The 1st floor was torn apart (website said “soft refresh” but there was nothing in the lobby but the counter and a desk. No Winston”s lounge; they served wine and cheese is a room on the 2nd floor. Very tacky! There was outrageous noise all night long, people screaming and singing in the alley below the windows at 3am and it was relentless. There is construction going on next door and the workers start at 6am. Many of the desk staff are unattentive to their customers, bordering on rude. You can stand at the counter for 5 minutes and they don’t acknowledge that you are there. It’s as if you are invisible. They don’t know the answer to simple questions. If you want a good nights sleep, a classy lounge on the premises and a friendly front desk staff, do not stay here.
Comment from Hotel Management
02-Nov-2017 by Ryan Brown FOM, Hotel Management
Allow me to apologize for your miserable experience at the King George. We will definitely take your words to heart. We have worked with the city to keep the alley clear, and any behavior you mentioned by our desk staff will not be tolerated. I just began here as the Front Office Manager and I assure you our team will provided immediate and excellent service for our guests. Our lounge and lobby will be completed by the end of this month and it we certainly be less of an eyesore and an excellent additional amenity for staying at our premises.