Ratings based on 3,636 Verified Reviews

3.8 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from Toronto, ON

Misleading ad, not 3.5-3.8 stars AT ALL

Posted 20-Oct-2017
- Hotel under construction - Hotel Bar is temporarily out of a hotel room - room tiny, size of bed - no hot water, takes 10 min to heat up - mini fridge and microwave stored in the closet because there's no room in the actual room - crack in the ceiling in the bathroom - hotel staff don't know the area or have any recommendations, they only know how to Google - crackheads linger outside at night and harass you for money and cigarettes - Manager took 5 days to get a hold of -WORST HOTEL EXPERIENCE EVER!
3 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Close to the BART & Shops

Posted 18-Oct-2017
The hotel was close to the BART, cable cars, and union square. The room was small and they were doing construction on its in house restaurant, but the staff was pleasant.
2 out of 5
by A verified traveller from Tampa

Choose a Different Hotel

Posted 12-Oct-2017
This hotel is a very bare bones facility that is under construction. Rooms are tiny with bare amenities and no AC. The front desk told us to open our windows for air. There are no screens and the windows are loose and almost fell out. We listened to horns honking and buns in the alley yelling all night. There is no vending or store so you cannot buy a bottle of water or soda. Sometimes the lobby has a container with infused water. It it's usually empty. There is 1 elevator that holds about 4 people so it's reallly slow getting up to the higher floors. The hotel staff was not friendly at all. They never greet you or even smile when you come in and out. They were supposed to supply discount coupons for breakfast next door but when we asked for them they said those people were bad so they don't do it anymore. Breakfast next door was good even without a coupon.
Comment from Hotel Management
15-Oct-2017 by Candice cancino , Hotel Management
Dear Janice, Thank you for your review and we appreciate your feedback. Yes, we are currently undergoing a lobby renovation however it doesn't excuse the lack of friendliness from the front desk. I hope you can give us another try after December as we will be done with our refurbishment. Sincerely, Candice
3 out of 5
by A verified traveller from Reno

Good location near center of SF.

Posted 09-Oct-2017
Pros: Cute, British style exterior and lobby
Cons: Individual room thermostats should be installed.
Location: Nice local eateries. Fewer homeless people than there were a few blocks away.
Check in was slow. Lobby was filled with noise from construction. It appeared that all rooms were heated with central system, and night temp very hot. We opened a window, but had hard time sleeping in excess heat.
5 out of 5
Recommended
for Everyone
by A verified traveller from Charleston, WV

Excellent Stay in Great Location

Posted 04-Oct-2017
The hotel is in an excellent location. Extremely friendly and helpful staff. The rooms are small but clean, and the beds are very comfortable. Room was not on the street side, so there was no noise problem. Although the hotel is older, I highly recommend this quaint, boutique hotel.
Comment from Hotel Management
15-Oct-2017 by Candice , Hotel Management
Dear Robin, Thanks so much for your wonderful review!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel Near Union Square

Posted 02-Oct-2017
The hotel and staff overall was great. The hotel was very clean considering it was under construction. The entire staff was very sweet and helpful. My only complaint, which has nothing to do with the hotel, was the construction of the building directly next to ours. The crew would start pounding, drilling and hammering at 6:00 in the morning and sometimes earlier then that. I believe the one day it started at 5:00 am when they were delivering the metal tubing and just letting it drop to the ground with loud clanging. No need for an alarm clock when you have that going on. It also made it very difficult to make any business calls from your room because of the noise in the background. Overall, the hotel was nice, clean and really close to Union Square.
Comment from Hotel Management
15-Oct-2017 by Candice , Hotel Management
Dear Guest, We are so happy that you had an awesome stay!
2 out of 5
by A verified traveller

Never been to a hotel with no Air Conditioner

Posted 28-Sep-2017
Very Basic hotel. Good location. Never been to a hotel with no Air Conditioner.
4 out of 5
Recommended
for Everyone
by A verified traveller from ireland

Excellent location for shopping.

Posted 26-Sep-2017
It was an excellent location from which to shop and it wS also close to some very good restaurants.
Comment from Hotel Management
15-Oct-2017 by Candice , Hotel Management
Dear Tommy, Thanks for the review! :)
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Staff, Good Location

Posted 22-Sep-2017
Location: Great Thai food at Chabaa Thai Cuisine. The cable car on Powell is just one block over. Golden Gate Taproom has a great beer selection.
This hotel is close to union square and has good food options around it. The thing I was most impressed with is the staff. I left my wallet in the bed linens and did not discover this until I was back on the east coast. I contacted the hotel and housekeeping had kindly turned it in and alerted the front desk. They were able to ship my wallet back. to me. I was very impressed with how this was handled.
Comment from Hotel Management
25-Sep-2017 by candice cancino, Hotel Management
Dear Guest, Thank you so much for sharing your positive experience about housekeeping dept. I have shared your comments and they are delighted that you were very appreciative.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Sep-2017
Staff pleasant. Great location. Very close to public transportation.