Ratings based on 3,613 Verified Reviews

3.8 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Sep-2017
Staff pleasant. Great location. Very close to public transportation.
3 out of 5
by A verified traveller

Posted 17-Sep-2017
Hotel did the job for booking something last minute during a large tradeshow conference. The bed hurt my back the first couple of nights or so and there was a small bug in my bathroom. The bathroom was overall clean, and I appreciated the toiletries products, especially ones that are paraben and sulfate-free. Cleaning service was friendly when they came in once while I was still in the room.
3 out of 5
Recommended
for Everyone
by A verified traveller

A Good Property ....

Posted 12-Sep-2017
Pros: Great location.
Cons: Update the rooms.
A good hotel in great location. Only 1 block from Union Square, Cable Car line, excellent shopping and all the heart of San Francisco has to offer. The rooms are small as to be expected of a hotel of this vintage. Staff was not overly friendly but were helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Affordable hotel in downtown SF

Posted 08-Sep-2017
We had a great stay in this hotel. It's nice to see it's been refurbished, so the room felt nice and clean. It was relatively small but fine for us. We slept ok, bearing in mind the streets are noisy all day and all night. Only negative is the slow elevator, apart from that nothing to complain about.
5 out of 5
Recommended
for Everyone
by A verified traveller from Salt Lake City, Utah

Week-long conference trip..fun, inexpensive hotel

Posted 07-Sep-2017
Pros: Nice people, clean rooms. Coffee available in the lobby in the morning. Cold, lemon water available all day.
Cons: Pretty warm in the room...ceiling fan sufficed. Although I was on the top floor, I could still hear people talking outside. Thin windows? Poor wi-fi.
Location: Great location, near the Bart and Chinatown. Lots of food and shopping close by.
I enjoyed my stay here in this quaint hotel. Everyone is nice, the rooms are quite clean and cozy (small!). Lots to do within walking distance, including restaurants, shopping, Chinatown, Bart, etc. It got warm during my stay at the end of August, and I'm pretty sure there was no AC (haha!), but the ceiling fan worked just fine and helped. Although the bed was really comfortable, I struggled the most with sleeping due to thin windows. Sirens all night long (or so it seemed), construction down below early in the morning, and even hearing conversations on the sidewalks...I was even on the top floor! The elevator is pretty small, but there's not much you can do about that. Squeeze in! Morning coffee in the lobby was helpful, and cold, lemon water available throughout the day was nice. I would definitely stay here again regardless of the minor complaints. Thanks, King George!
3 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Posted 24-Aug-2017
Pros: Location
The hotel was in a great location. The actual room very small and a small bathroom however overall ok
5 out of 5
Recommended
for Everyone
by A verified traveller from sydney

Prime location! Was great.

Posted 11-Aug-2017
The hotel staff were friendly, nice and clean hotel and was walkable to everywhere we needed to go. Would recommend
Comment from Hotel Management
12-Aug-2017 by Candice Cancino, Hotel Management
Dear Samantha, We are delighted that you loved your stay!
4 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Close to Union Square - great value for Money

Posted 23-Jul-2017
Pros: See above
Cons: A small fridge would be great in each room.
Location: Close to shopping, Chinatown and walking to waterfront
Nice hotel close to everything. Great supportive and friendly staff. Much better value than three others that were recommended close by. Loved the lemon water and complimentary apples. Thank you.
Comment from Hotel Management
31-Jul-2017 by ccancino, Hotel Management
Dear Julie, Thank you for sharing your experience and providing the feedback about refrigerators.
4 out of 5
Recommended
for Everyone
by A verified traveller from Costa Rica

Hidden fees, watch out!

Posted 14-Jul-2017
I book a room for my wife and son, and the hotel gave only one beed for all of us, even thouhg i have requested two beds The options: cacel the reservation and look for another hotel or pay for and extra fee 0f $40 per nigth in order to have to beeds..... what a rip off and costumer service level For the rest, the hotel is well located
Comment from Hotel Management
17-Jul-2017 by ccancino, Hotel Management
Dear Marco, Thank you for review. I appreciate your feedback regarding the additional fee for the extra bed. Are room types are based upon availability and rooms with two beds are at an additional price. I am happy to know overall that you enjoyed the hotel's location. Sincerely, Candice
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay....

Posted 10-Jul-2017
We will come back....!!! Great place to stay... Parking easy, good food near by....
Comment from Hotel Management
11-Jul-2017 by Ccancino, Hotel Management
Thank you so much for your wonderful review. We can't wait to welcome you back.