Great vibe in Union Square
This hotel in the perfect location to Union Square shopping, dining, and night entertainment. Check in was a great experience, we were helped promptly with our luggage, and our luggage was delivered to our room promptly. The lobby is beautiful, and they have an hour in the evenings where you can get a free glass of wine. The top of the hotel is the Starlight Room, which has a beautiful view of the city and you can enjoy drinks and dancing. Scala's restaurant is right next door, and was a great choice for both breakfast and dinner. The only negative thing I have to say about the hotel was when we were checking out, we called the front desk to have someone come up and assist us with our bags, and after waiting 20 minutes no one came, so we carried them all down ourselves without one of those carts, and that was difficult. Once we got down to our car, the jester was busy talking to another group of visitors and left us standing there with our bags waiting for our key for a significant period of time. At one point, I couldn't hold all of my bags, and one actually fell and hit a poor older lady walking out of the hotel. Also, our bill was incorrect, and we were charged $99.00 for eating honor bar food, but once I notified the staff it was corrected. Had our check out gone smoothly, I would have rated this hotel 5 stars across the board.