Ratings based on 3,955 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from New York

Great location but older facilities

Posted 24-Mar-2017
The hotel is a great location and the staff is very nice... but we were very disappointed with our room. We paid for a deluxe king room and it was very small, and the bathroom was very dated, extremely small (bathroom & room), no storage area in bathroom and seemed dirty because it was so dated. We even had a hole in our window, which made it noisy. For a deluxe king room, only one person could be in the bathroom at a time. We were quite disappointed.
2out of 5
by A verified traveller

VERY small room.

Posted 18-Mar-2017
Pros: Central location. Staff was friendly. Accommodations were clean.
Cons: Room size!
This room was extremely small. I tolerated it for a one night stay. The window shades were broken. The bathroom was so small that they had to cut into the door to close it past the toilet! I would never stay in this room again.
4out of 5
Recommended
for Everyone
by A verified traveller from ocala, fl

Old classic

Posted 16-Mar-2017
The gorgeous Lobby and a great staff and an excellent location a little bit old and worn around the edges but clean and very functional rooms were little bit small.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2017
Great staff. Great location. Loved our stay at Sir Francis Drake. Would stay there again for sure.
4out of 5
Recommended
for Everyone
by A verified traveller from Humboldt County, CA

Great vibe in Union Square

Posted 15-Mar-2017
This hotel in the perfect location to Union Square shopping, dining, and night entertainment. Check in was a great experience, we were helped promptly with our luggage, and our luggage was delivered to our room promptly. The lobby is beautiful, and they have an hour in the evenings where you can get a free glass of wine. The top of the hotel is the Starlight Room, which has a beautiful view of the city and you can enjoy drinks and dancing. Scala's restaurant is right next door, and was a great choice for both breakfast and dinner. The only negative thing I have to say about the hotel was when we were checking out, we called the front desk to have someone come up and assist us with our bags, and after waiting 20 minutes no one came, so we carried them all down ourselves without one of those carts, and that was difficult. Once we got down to our car, the jester was busy talking to another group of visitors and left us standing there with our bags waiting for our key for a significant period of time. At one point, I couldn't hold all of my bags, and one actually fell and hit a poor older lady walking out of the hotel. Also, our bill was incorrect, and we were charged $99.00 for eating honor bar food, but once I notified the staff it was corrected. Had our check out gone smoothly, I would have rated this hotel 5 stars across the board.
3out of 5
by A verified traveller

Historic hotel with great location

Posted 15-Mar-2017
Pros: Good location and staff
Cons: Bathroom was very small and the elevators extremely slow
Kimpton does a nice job of redeveloping hotels but this one has some physical problems
Comment from Hotel Management
15-Mar-2017 by David , Hotel Management
Thank you for your review, I really appreciate the feedback and I am truly sorry you did not have an amazing visit. I hope you can give us another chance to change your opinion of us!
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in a convenient location.

Posted 11-Mar-2017
Pros: Charming, good location.
Pretty lobby, courteous staff, charming interior. Easy access to trolley, Union Square, shopping.
Comment from Hotel Management
14-Mar-2017 by David , Hotel Management
Thank you so much, we hope to welcome you back soon!
4out of 5
Recommended
for Everyone
by A verified traveller

Centrally located

Posted 02-Mar-2017
Very centrally located, friendly and helpful staff, beautifully restored old hotel. I enjoyed the complimentary wine tasting in the lobby each evening. It was a fun way to meet and visit with other guests. The only down side is that the room was quite small and didn't have a refrigerator.
Comment from Hotel Management
07-Mar-2017 by David , Hotel Management
Thank you for your review! Our wine hour is extra special because there is so much to see in our lobby, I'm happy you liked it! I hope you can join us again soon, we will make sure to get you a refrigerator!
5out of 5
Recommended
for Everyone
by A verified traveller

Very nice!

Posted 27-Feb-2017
My fiance and I stayed at this hotel for the first time, central hotel at Union Square, walking distance to everything! The staff was very welcoming and accommodating. Their Starlight Room (club) was fun. The only thing I'd reccomend is to have a dress code, there were a lot of people very casual, it's such a pretty place, jeans should not be an option. I will definately come back to stay again in the future.
Comment from Hotel Management
27-Feb-2017 by David , Hotel Management
Thank you for your review, we appreciate your comments and it's great to hear you enjoyed your visit! We hope to see you again very soon!
2out of 5
by A verified traveller from Tennessee

Dated hotel, great Union Sqare location.

Posted 21-Feb-2017
Hotel badly needs updating. Tiny bathrooms, $59 overnight parking, noisy. Great access to cable cars, Union Square and Chinatown.
Comment from Hotel Management
27-Feb-2017 by David , Hotel Management
Thanks Milton, I'm sorry to hear you weren't happy with your visit! We hope you can give us another chance.