Ratings based on 3,870 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Pasadena, CA

Beautiful

Posted 06-Dec-2016
The hotel itself was architecturally impressive and the staff very attentive. The room was a good size considering the age of the building, its location and price. I feel it was 100% worth the cost. However, I found the pillows a bit hard and the restroom organized inconveniently for being so small.
5out of 5
by A verified traveller from wilmington, United States of America

Great city location

Posted 02-Dec-2016
Pros: Cozy atmosphere . Very welcoming .
Cons: Rugs and bedding skirt had stains on them .
Location: Great location Right next to union square . Tree lighting and ice skating . Lots of stores
Lobby was very comfortable . We spent more time there than our room . Wine hour was a nice bonus
2out of 5
by A verified traveller from US

Sir Francis Drake great location needs update

Posted 22-Nov-2016
Pros: It is in a very good location in a marvelous city!
The Sir Francis Drake was a very good hotel back in the day but it has obviously seen better days and is in need of an overhaul. This is a Kimpton so my wife and I were very excited about staying but it was disappointing. The rooms were in need of updating. The staff was okay but I didn't feel like a welcomed guest as I have at other Kimptons. All in all a disappointment.
Comment from Hotel Management
29-Nov-2016 by David , Hotel Management
Antonio 1223, I am so sorry to hear about your disappointment with your visit. I will be discussing your comments with our team and working to come up with some changes. I hope you can give us another chance in the future to make this up to you.
3out of 5
by A verified traveller from US

Ok

Posted 21-Nov-2016
The room was smaller than expected and the bed was very uncomfortable. The location is great, the rooms are quiet, but I think there is better value around the area.
Comment from Hotel Management
01-Dec-2016 by David , Hotel Management
Thank you for your review Nick. I am sorry you weren't happy with your room! Next time, please let us know as our team would be happy to get you moved into something more comfortable.
3out of 5
by A verified traveller

Posted 21-Nov-2016
Room way to small. Ran out of coffee in the lobby. Bellman and greeter where very helpful.
Comment from Hotel Management
01-Dec-2016 by David , Hotel Management
I'm sorry to hear you were not able to get your morning pick-me-up! We will discuss this with our team, I hope you can give us another chance in the future!
5out of 5
by A verified traveller from US

great location. very nice staff

Posted 20-Nov-2016
very nice old hotel. staff was very friendly. will be staying here again next visit.
Comment from Hotel Management
29-Nov-2016 by David , Hotel Management
Thank you so much Michael! Can't wait for your next visit!
3out of 5
by A verified traveller

Great location near Union Square.

Posted 19-Nov-2016
Hotel was comfortable but quite busy with conferences and parties, which made it a bit loud in the common areas. Room was slightly outdated but comfortable, with lots of space. Room was very nice and quiet.
Comment from Hotel Management
29-Nov-2016 by David , Hotel Management
Thank you for your review, I'm sorry the other guests on property made it a bit noisier in the Lobby - sometimes our high ceilings make that difficult! We hope you can join us again very soon!
4out of 5
by A verified traveller from US

Sacrafice modern amenities for great character

Posted 18-Nov-2016
Pros: Classic old school hotel.
Cons: Limited by old construction, so you get what you get.
Location: Unlimited things to do nearby--Starbucks next door but they also serve good coffee in lobby.
Historic hotel with terrific character and location. Rooms are small and elevator was very slow. Size of bathroom was especially annoying, reminded me of being in Japan but they designed the same small space better.
Comment from Hotel Management
29-Nov-2016 by David , Hotel Management
Thank you Mitchell, we appreciate the feedback! We hope you can join us again very soon!
5out of 5
by A verified traveller from Scituate, United States of America

great location

Posted 16-Nov-2016
Pros: Right in Union Square
everyone was very helpful and friendly. We visited with family so didn't take advantage of wine and restaurants - we will when we return!
Comment from Hotel Management
29-Nov-2016 by David , Hotel Management
Thank you! We hope you can indulge at wine hour on your next visit!
4out of 5
by A verified traveller from US

Expect small room for central location

Posted 14-Nov-2016
Pros: Location, 20 minute walk to North Beach via Chinatown.
Cons: Elevator is really slow and had to wait almost 10 minutes for one during rush hour. Drunk guests hold up elevator.
Location: Lots to do with world class shopping within walking distance.
If you're looking for an ideal location to explore city and are willing to sacrafice room size, then this is a terrific place. Tons of character in the lobby, historic, and most importantly, accessible to other location both walking and by cable car.
Comment from Hotel Management
29-Nov-2016 by David , Hotel Management
Thank you Mitchell! Our location is perfect for exploring all that SF has to offer and it's great you enjoyed it! We hope to see you again soon!