Ratings based on 3,799 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Kimpton

Posted 28-Sep-2016
Cons: Room size, the bathroom didn't look too clean.
The hotel was really great, the decor was beautiful and staff were friendly. However, the room was way too small, especially the bathroom and the tub didn't look too clean.
Comment from Hotel Management
28-Sep-2016 by David , Hotel Management
Thank you for your review! While some of the rooms are historic and smaller in nature, we have larger room available and would love to get you into one of those on your next visit.
4out of 5
by A verified traveller from Dallas, TX

Historic hotel near downtown and Union Square.

Posted 24-Sep-2016
The hotel is classic with lots of charm and history. The service was great and we loved the period dressed door men. You can also find a trolley stop just outside the hotel on Powell St. A couple drawbacks to an old hotel included a wait for the elevators on occasion and lots of road noise from sirens, horns, and trolley bells. We even changed rooms because of it, but the staff was very accommodating with this process. I suggest requesting a room on the back of the hotel. If you get above the 12th floor, you have a great view of downtown and the bay.
Comment from Hotel Management
28-Sep-2016 by David , Hotel Management
We have an amazing team, and I am so thankful they were able to help out and get you a comfortable room. Thank you so much for this review, see you soon!
5out of 5
by A verified traveller from Dayton, NV

Close to everything

Posted 19-Sep-2016
Pros: The staff was efficient and polite. The juice and coffee in the morning was a pleasant touch. Wine from 5-6 started the evenings off wonderfully.
Cons: A full length mirror in the room would be great in order to check out the last minute details of the outfit before dashing off for the day
Location: Since it is right off Union Square and on the cable car line it is close to everything including great shopping, China Town and North Beach restaurant
The Sir Francis Drake is a lovely historical hotel. It is nicely appointed. I arrived after mid-night. There was no hassle at the front desk. My room was very nice and cozy.
Comment from Hotel Management
28-Sep-2016 by David , Hotel Management
Wow, thank you so much - your comments are so thorough and very much appreciated! Hope to see you again soon.
4out of 5
by A verified traveller from Vancouver, Canada

Union Square & Chinatown

Posted 14-Sep-2016
Pros: Location, Room size, staff, cleanliness
Cons: Leave the coffee out a little bit longer in the lobby in the mornings.
Location: Great shopping on Powell street within blocks of the hotel. Very close to Chinatown as well.
Hotel is right beside Union square and very accessible to downtown and the waterfront. Staff are very friendly and helpful. Was able to park my motorcycle in the underground valet parking. Vincent at the valet desk is fantastic!
Comment from Hotel Management
27-Sep-2016 by David , Hotel Management
Thank you so much Randy! I can't wait to let Vincent know what an impact he made on your visit. We hope to see you again very soon.
3out of 5
by A verified traveller from miami

Centrally located

Posted 12-Sep-2016
Hotel room was clean, staff was courteous. But no coffee machine in room, they offered to bring up a pot - that never materialized. Tea bags at breakfast bar were missing - took them a long time to replenish stock... Pricey hotel with small touches missing!
Comment from Hotel Management
13-Sep-2016 by David , Hotel Management
Thank you sujatha, we really appreciate the feedback as it helps us make the changes needed to be the best we can be. I hope you can give us another chance in the future.
3out of 5
by A verified traveller

Old windows..3 stories up and Up all Night

Posted 12-Sep-2016
The room was very clean and the staff was wonderful. Also the breakfast we had downstairs was fantastic. However, the windows are as old as the building. We were three stories up and could hear every sound on the street. I have been in many hotels in San francisco and this was the loudest place I have ever stayed. The bell on the bus or whatever it was went off all the time. It apparently was the quickest route for the ambulance because that woke us up more than once also. Very clean and cute. But would ask for the top floor if I had to stay here again.
Comment from Hotel Management
13-Sep-2016 by David , Hotel Management
I am so sorry to hear that you had such a rough visit with us, this is never the goal! We would love for you to give us another to chance to get you into something a bit quieter.
5out of 5
by A verified traveller

Posted 06-Sep-2016
Had a wonderful experience, Bell man and Door man seemed to be a bit confused but it all worked out.
Comment from Hotel Management
07-Sep-2016 by David , Hotel Management
Thank you for your review, we hope to have you back soon!
1out of 5
by A verified traveller

Room at Sir francis Drake

Posted 06-Sep-2016
Pros: Looked pleasing
Cons: Quietness of room selected by the staff
Location: Great
Room we were given was across from the gym and very noisy
Comment from Hotel Management
08-Sep-2016 by David , Hotel Management
I am sorry to hear that, next time give us a call so we can you into something quieter.
4out of 5
by A verified traveller

Posted 06-Sep-2016
Accidentally made reservations to this hotel. Pleasantly supprises
Comment from Hotel Management
07-Sep-2016 by David , Hotel Management
We are happy you got to us either way! See you soon!
4out of 5
by A verified traveller from Tacoma, WA

Great location

Posted 05-Sep-2016
Rooms are small, but typical for a big city, you shouldn't spend much time in your room anyway. The location is excellent, close to everything. Very nice hotel, great SF experience.
Comment from Hotel Management
07-Sep-2016 by David , Hotel Management
Thank you so much Trish, happy to hear you enjoyed your time with us in SF!