Ratings based on 1,970 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel.

Posted 23-May-2017
Stayed there in May. Friendly staff comfortable rooms. Awesome restaurant next door and coffee shops all around. Will stay again
Comment from Hotel Management
24-May-2017 by Kawika, Hotel Management
Thank you for your comments! Look forward to hosting you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice

Posted 19-May-2017
close to union square,easy to find food,nice position.
4 out of 5
Recommended
for Everyone
by A verified traveller from Manila, Philippines

Hotel with fantastic location

Posted 12-May-2017
For a hotel situated right beside Union Square, the price was affordable. Location was fantastic! It was close to all the shops, restaurants, transport, and a Walgreens right around the corner. Staff were professional, friendly, and accommodating. The hotel is very old, but it's not so bad. Elevators worked well, rooms were clean, wifi was stable, and the amenities were more or less complete. The beds were very comfortable! I saw reviews about the street noise, but from the 10th floor, it wasn't a problem. One thing though, is that for three people with three luggages, the royal room with two double beds (which can accommodate up to four people) was pretty tight. Overall, it was still a fantastic stay. I would recommend this hotel.
2 out of 5
by A verified traveller from Bellevue WA

Not a 4 star hotel

Posted 04-May-2017
The location was great. Right by union square and close to everything. The room didn't have AC, one of two elevators never worked and the overall the hotel was very old and run down.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

wonderful hotel beautiful views

Posted 03-May-2017
Pros: nice staff
Cons: cheaper valet parking
Location: union square,chinatown and nob hill. close to practically any and every kind of shopping
if you were as lucky as we were to be on the 9th floor we had an amazing view of nob hill. this hotel is 1 block away from union square. easy to walk to anywhere from this hotel and the staff was amazing with every question or request we had. the restaurant next door has an amazing happy hour and great drinks
4 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis

Location, but not lux

Posted 01-May-2017
For the money one can't complain about how it is dated. Staff were mostly friendly and helpful. If you want to be in a great location and do not plan to spend much time at your hotel then this a great option. San Francisco can be very expensive, so by that measure this place is very affordable and provides a good location...just don't expect "the finer things..."
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Perfect location!

Posted 28-Apr-2017
Excellent experience!! Would absolutely return. Lovely hotel with great staff eager to help. Perfect location - half a block from union square and the cable car without the noise or sketchy people around. Cannot stress this enough! Some spots near Union Square are very sketchy, but this street was great, always felt very safe. Room was comfortable, clean. Felt very lucky to have found this gem and for a very reasonable price!
3 out of 5
Recommended
for Everyone
by A verified traveller

Old hotel

Posted 27-Apr-2017
Old hotel but ok if you get a good rate. No restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, friendly and helpful staff.

Posted 22-Apr-2017
We stayed for 3 nights - family of 4, kids aged 4 and 8. Was a great place to be based and staff were friendly and helpful. The hotel itself is really nice - have stayed in many boring hotels and this isn't one of them.
4 out of 5
Recommended
for Couples
by A verified traveller from SoCal

Shower...

Posted 20-Apr-2017
Pros: Clean and comfort.
Cons: I want the shower to have more water.
Location: Near the Union Square.
Room's shower was poor. But hotel's staffs were very kind and gentle. And linens were clean and we were relaxed.