Ratings based on 1,858 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 14-Aug-2018
The room was very small. It was very claustrophobic and there was no air conditioning.
by a verified traveller from Sunnyvale, California
Posted 11-Aug-2018
My room was beautiful. I can’t say enough about the staff. They made me feel like royalty.
by a verified traveller from San Francisco - Union Square
Posted 10-Aug-2018
The Hotel was in a great location and we could walk to most everything we wanted to see. San Francisco itself is getting way too expensive and the hotels are way overpriced. It’s hard to say any hotel would be worth the money. This one was nice, the staff were friendly (with the exception of the female working the front desk on our last day), the beds were comfortable, but the bathrooms were a bit dated and in need of some repairing.
Recommended
for Everyoneby a verified traveller
Good Hotel, a bit tired
Posted 07-Aug-2018
Pros: Location, service
Cons: Decor
Location: Very central, close to Union Square. Short walk to public transport.
Great central location close to Union Square. Hotel was good in every way other than the decor felt quite tired. Looked great in the photos, but felt not exactly run down, but definitely overdue for an update.
by a verified traveller from Denver, CO
Posted 06-Aug-2018
Great location, beautiful lobby and the staff was outstanding. The rooms are small and dated, especially the bathrooms, but they are comfortable and clean.
Recommended
for Everyoneby a verified traveller from NW England
Excellent location and friendly staff
Posted 06-Aug-2018We stayed for 3 nights (2 adults 1 child).
Check in was quick, even with computer issues. Room on 6th floor was well equipped. We found room a little cramped, but thankfully we werent in there except to sleep/shower.
Location is excellent for Union Sq, cable cars and shopping outlets and more than made up for room size.
All amenities in room functioned well and no issues noted.
by a verified traveller from San Fransico
Posted 02-Aug-2018
by a verified traveller from Chicago
Posted 31-Jul-2018
Everything was great. The coffee and tea were absolutely delicious. The only minor complaint which may be a personal opinion was that the water pressure was low in the shower. Will definitely stay again!
by a verified traveller from San Francisco
Posted 28-Jul-2018
The hotel was great. The water pressure in the shower was not.
by a verified traveller from Syracuse, NY
Posted 28-Jul-2018
This is a centrally located hotel to union square. There are great restaurants within walking distance, AT&T Park is within walking distance and if you go on the bus tour or painted ladies tour the pick up location right across the street. The staff that work at the hotel are very friendly and welcoming. When you ask them about recommendations for tours and/or eating places they know the perfect place. The housekeeping staff are very friendly and want to make sure you have a clean room. Overall I was impressed by what the hotel does for you and how they can accommodate you.
