Ratings based on 1,858 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 14-Aug-2018
The room was very small. It was very claustrophobic and there was no air conditioning.
5 out of 5
by a verified traveller from Sunnyvale, California

Posted 11-Aug-2018
My room was beautiful. I can’t say enough about the staff. They made me feel like royalty.
4 out of 5
by a verified traveller from San Francisco - Union Square

Posted 10-Aug-2018
The Hotel was in a great location and we could walk to most everything we wanted to see. San Francisco itself is getting way too expensive and the hotels are way overpriced. It’s hard to say any hotel would be worth the money. This one was nice, the staff were friendly (with the exception of the female working the front desk on our last day), the beds were comfortable, but the bathrooms were a bit dated and in need of some repairing.
4 out of 5
Recommended
for Everyone
by a verified traveller

Good Hotel, a bit tired

Posted 07-Aug-2018
Pros: Location, service
Cons: Decor
Location: Very central, close to Union Square. Short walk to public transport.
Great central location close to Union Square. Hotel was good in every way other than the decor felt quite tired. Looked great in the photos, but felt not exactly run down, but definitely overdue for an update.
4 out of 5
by a verified traveller from Denver, CO

Posted 06-Aug-2018
Great location, beautiful lobby and the staff was outstanding. The rooms are small and dated, especially the bathrooms, but they are comfortable and clean.
5 out of 5
Recommended
for Everyone
by a verified traveller from NW England

Excellent location and friendly staff

Posted 06-Aug-2018
We stayed for 3 nights (2 adults 1 child). Check in was quick, even with computer issues. Room on 6th floor was well equipped. We found room a little cramped, but thankfully we werent in there except to sleep/shower. Location is excellent for Union Sq, cable cars and shopping outlets and more than made up for room size. All amenities in room functioned well and no issues noted.
5 out of 5
by a verified traveller from San Fransico

This traveller left a rating score only Posted 02-Aug-2018
5 out of 5
by a verified traveller from Chicago

Posted 31-Jul-2018
Everything was great. The coffee and tea were absolutely delicious. The only minor complaint which may be a personal opinion was that the water pressure was low in the shower. Will definitely stay again!
4 out of 5
by a verified traveller from San Francisco

Posted 28-Jul-2018
The hotel was great. The water pressure in the shower was not.
5 out of 5
by a verified traveller from Syracuse, NY

Posted 28-Jul-2018
This is a centrally located hotel to union square. There are great restaurants within walking distance, AT&T Park is within walking distance and if you go on the bus tour or painted ladies tour the pick up location right across the street. The staff that work at the hotel are very friendly and welcoming. When you ask them about recommendations for tours and/or eating places they know the perfect place. The housekeeping staff are very friendly and want to make sure you have a clean room. Overall I was impressed by what the hotel does for you and how they can accommodate you.