City view from property

Reviews of Kensington Park Hotel

3.5 out of 5
Kensington Park Hotel
450 Post St, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 445 out of 1000 reviews" "
Rating 8 - Good. 388 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

abraham

Liked: Cleanliness, staff & service, amenities
Nice location, but the shower was clogged when we checked in.
Stayed 2 nights in Apr 2024
Response from David on 22 Apr 2024
Hi Abraham,Thank you for your feedback. I checked with maintenance and they changed your showerhead after learning that it was not functioning properly. Our sincerest apology, as we should have caught that problem prior to your arrival. Glad to hear that you enjoyed our central location to all things San Francisco. Again, thank you for your feedback.

6/10 Okay

Kambiz

The room was small. The room was to dark, there was no sun light or any light in the room. The washroom didn’t have any ventilation. There was no water in the room, the room didn’t come with water to make coffee or tea. The room wasn’t clean we found an old disgusting sock.
Stayed 3 nights in Mar 2024
Response from David on 1 Apr 2024
Hello Kambiz,It sounds like you had some disappointing experiences with your hotel room. Small rooms without natural light can feel cramped and unwelcoming. The tap water is your room is safe to use in the coffee/team maker in your room. Have you considered sharing your feedback with the hotel management while you were here? We would have appreciated the opportunity to address these issues which I have shared with various managers here. Our apologies for not meeting your expectations.

8/10 Good

naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Was fine old hotel
Stayed 1 night in Mar 2024
Response from David on 4 Mar 2024
Hello Naomi,Thank you for your kind comments and great rating. Hope to see you again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amy and Manfred on the front desk give exceptionally fine guest service. I fell in love with the character and charm of Kensington Park Hotel the minute I walked through the door. Amy greeted me like an old friend. I will never forget her smile. Highly recommended.
Stayed 5 nights in Feb 2024
Response from David on 28 Feb 2024
Hi Steven,Thank you for your feedback on Amy and Manfred at the Front Desk. They are awesome with all of our guests and I am so happy that they made you feel welcome the moment you arrived.. I will definitely share your comments with them. Hope to see you again on your next SF visit.

10/10 Excellent

Donna, Anchorage

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad we chose this hotel, great location and easy to walk to so many sites. Stayed 3 mights, very clean, staff was excellent. Would definitely recommend if you want something that has a bit of history and away from the hotel chains.
Stayed 3 nights in Feb 2024
Response from David on 12 Feb 2024
Hello Donna,Thank you for your kind words and wonderful rating. I will share your comments with the team here as they all work very hard to ensure all our guests have a great experience while staying here. Again, thank you and hope to see you again!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint older property but well kept. We enjoyed going to a play in the theatre that is part of the hotel.
Stayed 5 nights in Feb 2024
Response from David on 12 Feb 2024
Hi Laurie,Thank you for taking the time to give us your feedback. We are so fortunate to have such a wonderful live theater in our building and so glad that you took advantage of this opportunity to see a world premiere performance! Thanks for the 5 Star rating,,,,you are the Best!

10/10 Excellent

Kara

Stayed 1 night in Feb 2024
Response from David on 25 Mar 2024
Dear Kara,Thank you for choosing to stay with us and for taking the time to share your feedback! We're thrilled to hear that you had a wonderful experience during your visit and that you found our hotel to be excellent.Our team takes great pride in providing exceptional service and a comfortable environment for our guests, so your kind words mean a lot to us. We're glad you enjoyed your stay, and we look forward to welcoming you back on your next visit to San Francisco!

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to SFO
Great hotel located half a block from Union square. Easy and fast Check in and check out. Rooms are clean and spacious. Staff was very attentive and friendly Highly recommended.
Stayed 3 nights in Dec 2023
Response from David on 22 Dec 2023
Hi Mauricio,Thank you for your kind words and great rating! We are so happy to hear that you enjoyed your visit to San Francisco and our hotel. We wish you a Happy Holiday time and hope to see you again!

10/10 Excellent

preston

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice! It has a old style charm and air about it. The staff was very nice and helpful. The location was idea for getting around the city via walking or driving. The dining options was great. The parking option and pricing is also great. The seating area in the lobby is amazing. The a fireplace and piano there. Its a wonderful place to unwind after a long evening. Wine is served which makes it all the more special. A wonderful place to stay if you are in the city.
Stayed 3 nights in Dec 2023
Response from David on 20 Dec 2023
Hi Preston,Thank you for taking the time.to give us your feedback and comments. We are so pleased to read that you enjoyed your visit to San Francisco and at our hotel. I will definitely share your wonderful comments and 5 Star rating with the team here! Thank you and have a wonderful Holiday Season!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kensington Hotel is an older historic ( but well maintained) hotel n downtown SF. It has an old vibe to customers services and even has complimentary coffee /hot chocolate in the lobby, noon check outs with specious rooms and amenities all for a very reasonable price.. I will definitely be back.
Stayed 1 night in Dec 2023
Response from David on 12 Dec 2023
Hi John,Thank you for the great comments and 5 Star rating! We are very pleased that you enjoyed your stay here in San Francisco and look forward to welcoming you back!

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023
Response from David on 5 Dec 2023
Hi Carolyn,Thank you for taking the time to give us your feedback and awesome rating! Wishing you a wonderful Holiday Season and hope to see you again !

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kensington Park is super conveniently located. The area was very safe and close to everything.
Stayed 5 nights in Nov 2023
Response from David on 29 Nov 2023
Hi Rose,Thank you for the kind comments and the awesome rating!

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Charming, very unique property, with unique traditions (coffee in the lobby rather than in the room, sherry happy hour for free, playhouse in the hotel)
Stayed 3 nights in Nov 2023
Response from Victoria on 21 Nov 2023
Thank you for staying with us at Kensington Park Hotel. We are very happy to hear that you had a great experience and enjoyed your stay. We hope to see you again during your future visits to San Francisco. Thank you for sharing your experience with us!

10/10 Excellent

RACQUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from David on 20 Nov 2023
Hi Rachel,Thank you for the awesome rating! Hope we see you again on your next San Francisco visit.

10/10 Excellent

Emily

Stayed 1 night in Nov 2023
Response from David on 5 Dec 2023
Hi Emily,Thank you for posting and sharing your wonderful rating from your brief visit to San Francisco and the Kensington Park Hotel Union Square! Hope to see you again.

10/10 Excellent

lana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal and the facility is charming
Stayed 1 night in Nov 2023
Response from David on 12 Nov 2023
Hi Lana,Thank you for the wonderful rating and comments! Hope to see you again!

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Victoria on 13 Nov 2023
Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. We would love to speak with you further about your experience and see if there is anything we can do to improve it.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location
Our 2nd stay here. Clean and comfy.
Stayed 3 nights in Oct 2023
Response from David on 27 Oct 2023
Thank you for your continued support and confidence in the Kensington Park Hotel. Please let us know on your next visit.

8/10 Good

Stanlies

Stayed 4 nights in Oct 2023
Response from David on 12 Nov 2023
Hi Stanlies,Thank you for taking the time to give us your feedback.Thank you for the awesome rating!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very good. We all enjoyed our stay. Only issue was the heat. No AC in the rooms.
Stayed 3 nights in Oct 2023
Response from Victoria on 11 Oct 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

PAULINA

Travelled with group
Liked: Cleanliness, staff & service
El hotel esta bien ubicado cerca de Union Square. Tener en cuenta que no cuenta con aire acondicionado, solo abanico en el techo, que sonaba mucho durante la noche. Había que dormir con la ventana abierta y habia mucho ruido en la calle.
Stayed 3 nights in Sep 2023
Response from Victoria on 8 Oct 2023
Thank you for your Review!

6/10 Okay

Nicolas

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
No AC in the rooms. Temperature in the rooms was too hot even if thermostats were off. Unbreathable. Space in rooms is very tight. Showers were inconsistent and water turns very hot for no reason…dangerous
Stayed 3 nights in Sep 2023
Response from David on 3 Oct 2023
Hi Nicolas,Sorry to hear that your room was unbearably hot. We do have ceiling fans and windows that open a little to circulate the cool air from the outside into the room and blows out the warm air from your room. Thank you for sharing your comments.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located to everything Hotel clean and tidy No breakfast but diner just around the corner
Stayed 3 nights in Sep 2023
Response from David on 3 Oct 2023
Hi Julie,Thank you for your comments and feedback. We are pleased that you enjoyed your visit to San Francisco!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Location hood no AC
Stayed 1 night in Sep 2023
Response from David on 27 Sept 2023
Hello William,Thank you for your feedback. Sorry you were not informed by your booking agent regarding no A/C. Our windows open slightly and with the ceiling fans in every room, the room should always cool down quickly, especially with the average temp in the City at 60-65F. Thank you!

4/10 Poor

Lisa

Disliked: Property conditions & facilities, room comfort
Very old, stuffy hotel. No air conditioning and no fitness center. Near the trolley pick up was about the only good thing.
Stayed 2 nights in Sep 2023
Response from David on 23 Sept 2023
Hi Lisa, Thank you for your comments. I am pleased to hear that you liked our Location! Our historic building was built in the 1920's and is a classic example of the architecture in San Francisco. Not sure if you noticed as this building is home to the Elks Lodge, SF Playhouse, and ULA Restaurant. If you happen to be an Elk's member, you can have reciprocal privileges here as they do have a huge gym, pool, and restaurant bar in our building. Sorry to hear that you did not enjoy your visit to San Francisco.

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel and would definitely stay here again in the fall and winter time. There is no proper AC in the rooms and some of the nights I spent here I felt super hot but nothing too intolerable. The staff was amazing and the location is very convenient
Stayed 3 nights in Sep 2023
Response from David on 23 Sept 2023
Hi Monica,Thank you for taking time to give us your feedback. Happy to hear that you would definitely stay with us again. What we lack in amenities such as A/C and Gym, we work very hard on Service and Cleanliness. Look forward to seeiong you again.

10/10 Excellent

Philip

Liked: Property conditions & facilities
San Francisco Players theater is on the lower levels of the building. Nice smaller theater. Saw a great show too! Seat reservation through SF Players, headquartered in the same building.
Stayed 2 nights in Sep 2023
Response from David on 12 Sept 2023
Hi Pjillip,Thank you for the kind words and awesome rating! Hope to see you again soon.

10/10 Excellent

RALPH

Stayed 1 night in Sep 2023
Response from David on 3 Oct 2023
Hello Ralph,Thank you for taking the time to give us a wonderful 5 star rating. Please think of us for your next SF adventure!

10/10 Excellent

Alana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property! And the show we flew out to see performed in the theater inside the hotel! Plus the two cafes only steps from the front entrance were both delicious options for breakfast and lunch.
Stayed 3 nights in Sep 2023
Response from David on 7 Sept 2023
Hi Alana,Thank you for taking the time to give us your feedback! So happy to hear that you enjoyed your stay and the surrounding businesses as well.....including the live performance of A Chorus Line here. Again Alana, thank you for the awesome rating and hopt to see you again!

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a confortable experience. Great location. Friendly staff. Good value for money. We have been coming here for years - no reason to go somewhere else.
Stayed 1 night in Aug 2023
Response from David on 30 Aug 2023
Hello Warren,Thank you for your continued support and confidence in the KPH over the years. We certainly appreciate your kind comments and we look forward to your next visit with us. Best regards,

8/10 Good

Laodong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 5 nights in Aug 2023
Response from David on 23 Aug 2023
Hi Lao Dong,Thank you for your feedback!! You are very kind.

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed at the Kensington. It is very close to my son's school and the staff is very helpful and accommodating.
Stayed 1 night in Aug 2023
Response from David on 16 Aug 2023
Hi Kara,Welcome back!! Please let us know the next time you come to visit your son. Thank you for your continued support and consideration of the Kensington Park Hotel when you are in San Francisco. Hope to see you again soon! Thank you!

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SF Playhouse, a small theater company, has performances in a 200 seat capacity theater there.
Stayed 1 night in Jul 2023
Response from David on 8 Aug 2023
Hi Phillip,Thank you for your feedback and awesome rating!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
150 seat theater inside of hotel inside the building. The musical “A Chorus Line” was great. Afterwards hung out, saw some of the actors. Convenient to have room just up a few floors on elevator.
Stayed 1 night in Jul 2023
Response from David on 1 Aug 2023
Hi Philip,Thank you for your feedback and it's great to hear that you enjoyed your visit to the hotel and the Playhouse!Hope to see you again.

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
We went to the theater located on the 2nd floor and that was incredibly convenient
Stayed 2 nights in Jul 2023
Response from Victoria on 18 Jul 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Mire

Liked: Cleanliness, staff & service, property conditions & facilities
A cozy placec to stay. Clean, convenient, and friendly staff. Definitely cone back.
Stayed 2 nights in Jul 2023
Response from KPH GST Team on 3 Jul 2023
We are delighted that enjoyed your stay at our Kensington Park Hotel! We look forward to your next stay with us.KPH Guest Services Team

6/10 Okay

Alaric

Stayed 2 nights in Jun 2023
Response from David on 1 Aug 2023
Hi Alaric,Thank you for your feedback..

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Clean and the staff were friendly.
Stayed 2 nights in Jun 2023
Response from David on 22 Jun 2023
Hi Jeffrey,Thank you for taking the time to give us your feedback and comments. Thank you for the awesome 5 of 5 rating. I will share your comments with the team here!

8/10 Good

dawn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Great location. Room a bit small
Stayed 1 night in May 2023
Response from David on 16 Jun 2023
Hi Dawn,Thank you for taking the time to give us your valued feedback. We do have one of the BEST locations in SF Union Square. All our rooms are between 250 - 270 sf, depending on bed types. Some 2 bedded rooms can be a little tight and the queen and many king rooms have the most space. Again thank you for visiting with us!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff
Stayed 4 nights in Jun 2023
Response from David on 7 Jun 2023
Hi Robert,Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your stay and that the staff here was caring. Hope to see you again soon.

10/10 Excellent

Dilkush

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for female travelers
We had a great time! I booked two rooms for 6 people, and while the double beds were small for the four people staying in one room, we found our room to be comfortable and we had a great view of the city. We loved the location, it was walking distance to a lot of great shops, cafes, and restaurants. I liked the valet parking, although we paid $80 per night because our vehicle was oversized- I didn’t see that information on the website. The staff was very kind and were always available when we needed them.
Stayed 4 nights in May 2023
Response from Victoria on 5 Jun 2023
Dear Dilkush. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Okay

Leonarda

Liked: Cleanliness, staff & service
I like newer Hotels. This one has dark ambiance.
Stayed 3 nights in May 2023
Response from David on 31 May 2023
Hi Leonarda,Thank you for taking the time to give us your comments about your recent visit. I totally understand that your preference is with newer hotels, as our hotel is more like a typical San Francisco Boutique hotel capturing the charm, feeling and reminiscence of old San Francisco. Thank you for visiting with us!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Classic vibe of the building and room . I was disappointed there was no AC . But I found out quickly it was not needed. Staff was awesome and room and lobby were very clean.
Stayed 4 nights in May 2023
Response from Victoria on 24 May 2023
Hi Jason, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Mrs Sarabjit

Stayed 3 nights in May 2023
Response from Victoria on 7 May 2023
Thank you for feedback! We hope to welcome you again soon.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We came for 5 days, 4 nights. First time in the city. Hotel is located in an excellent part of downtown. Walking distance to Union Square and Market Street. Walking distance to a few different museums. Service was excellent, gentlemen in the front were very kind and helpful. No coffee machine in room upon arrival, but I asked and one was brought up on a silver platter with cookies and coffee options. Beds were comfortable and the hotel was quiet and peaceful.
Stayed 5 nights in Apr 2023
Response from David on 13 Apr 2023
Hi Rose,Thank you for taking the time to give us your kind comments and feedback. I am happy to hear that you enjoyed your stay here and we look forward to seeing you once again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely hotel with great spacious and quiet rooms.
Stayed 4 nights in Feb 2023
Response from David on 13 Apr 2023
Hi Daniel,Thank you for the lovely comments and awesome rating! I will definitely share your feedback with the team here! Again, Daniel thank you for your comments.

8/10 Good

Chad

Business traveller
Liked: Cleanliness, staff & service
nice place, but some gotchas.....
The location, staff, and main room were good, but the bathroom left a little to be desired. The water temperature would shift randomly and dramatically when taking a shower making it a not so pleasant experience. Also, the bathroom vanity/sink seems reallllly low. I found myself hunched over a lot using it. (and I'm only 5'10")
Stayed 5 nights in Mar 2023
Response from david on 28 Mar 2023
Hi Chad,Thank you for taking the time to give us your feedback. I will have maintenance check the plumbing in your room and we are working at solving the low vanity issues.

10/10 Excellent

Mire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Victoria on 10 Apr 2023
Thank you for staying with us at Kensington Park Hotel. We are very happy to hear that you had a great experience and enjoyed your stay. We hope to see you again during your future visits to San Francisco. Thank you for sharing your experience with us!Warm Regards

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel with charm and character Friendly staff
Stayed 2 nights in Mar 2023
Response from Victoria on 20 Mar 2023
Thank you for you kind feedback. We are happy to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Friendly staff, comfortable bed, good location - easy to walk to transport and never waited longer than 5 mins for ride-share vehicles. Lots of bars and restaurants within a 20min walking radius. No AC but not hot enough to need it; opened the window a little overnight and used the ceiling fan to circulate fresh air. Would stay again.
Stayed 2 nights in Mar 2023
Response from Victoria on 13 Mar 2023
Thank you so so much for your kind Review! We hope to welcome you back soon