Ratings based on 1,067 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Santa Rosa, CA

Updated yet quaint hotel steps from Union Square,

Posted 19-Feb-2018
Updated yet quaint hotel steps from Union Square. Friendly staff, modern room, lovely happy hour, nice continental breakfast and fresh baked cookies available at night. Our room got a little stuffy but cracked the window and fresh air solved the issue. Would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Panama City

The staff is wonderful

Posted 14-Feb-2018
I stayed for one night in this hotel. The staff were very polite and helpful. My room was clean and had a good size. They had cookies everyday in the hallway lounge. My flight left at midnight. They let us stay and rest in the lounge after check out.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing!!

Posted 14-Feb-2018
I am hesitant to share, as it will reveal one of SF’s best kept secrets!
5 out of 5
Recommended
for Everyone
by A verified traveller from San Clemente, CA

Great location. Clean & Modernized.

Posted 25-Jan-2018
Friendly and attentive staff. Clean and updated room. Nice wine & cheese set-up in dining area. Room was smaller than expected but very comfortable.
Comment from Hotel Management
25-Jan-2018 by Ann Mock - Front Office Manager, Hotel Management
Thank you so much for staying with us! It's wonderful to hear our staff took care of you and delivered the 5-star service you deserve! We so hope you will Please join us again very soon... until then we wish you and yours the safest and happiest of travels... Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller from Bend, Oregon

Great stay!

Posted 22-Jan-2018
Great staff, great stay! Thank you for the wine in our room, nice touch! We will definitely be back!
Comment from Hotel Management
24-Jan-2018 by Ann Mock - Front Office Manager, Hotel Management
Thank you very much for this kind review Rob of our lovely little Inn. It's our great pleasure to know you enjoyed our staff and your stay with us and that we took great care of you! We so hope you will plan a return trip to us very soon!!! Until then we wish you the safest and happiest of travels... Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane, Australia

The Hotel that looks after you

Posted 20-Jan-2018
We really enjoyed our stay! From the moment we entered the front door the staff looked after us. They were welcoming, polite, and always willing to help with directions, taxis and printing tickets. We were surprised by the services included. A continental breakfast was included as well as evening wine and cheese and freshly baked cookies left on every floor. The hotel is located a short walk from Union Square and Market Street. Easy for shopping, the iconic trams or other forms of public transport. Even though the hotel is small in size they tick all the boxes in service. Would definitely stay again!
Comment from Hotel Management
23-Jan-2018 by Ann Mock - Front Office Manager, Hotel Management
Dearest Shan, Thank you so much for taking the time to leave us such a wonderful review, we are just thrilled to read you enjoyed your stay from the time you arrived to the moment you left! And thank you for your kind compliments regarding our breakfast every morning, wine and nibbles in the evening,and fresh baked cookies at night! Thank you for allowing us to serve you; we so look forward to welcoming you back to our lovely little Inn again very soon.... until then I wish you and your safe travels and the happiest of holiday wishes... Warmly, Ann
4 out of 5
Recommended
for Everyone
by A verified traveller

Small hotel in great location!

Posted 18-Jan-2018
This is a small old hotel which has been recently nicely remodeled. The halls are narrow and the elevator is tiny but the big hearted staff is wonderful!
Comment from Hotel Management
26-Jan-2018 by Ann Mock - Front Office Mananger, Hotel Management
We are just pleased as punch by your mention of our lovely renovation to our quite ancient (built just after the '06 earthquake) building but then to read you found our "big hearted staff wonderful"... well that just thrilled us all to bits...so we would like to thank you ever so much for leaving us such a sweet review, you've made our hearts swell with gratitude! Please know when you are ready to return to our fair City will be here with bells on to welcome you back!!! Warmly, Ann
5 out of 5
Recommended
for Couples
by A verified traveller from San Mateo, CA

Great Hotel at Union Square

Posted 16-Jan-2018
Pros: The staff were great and the accomomodations were first class.
Location: This is within steps of Union Square, cable cars, and easy walking distance to China Town, Ferry Building, Little Italy, Pier 39.
This is a terrific place to stay while at the Union Square area of SF. The staff was simply outstanding! The room was large, modern and bed was cozy. Refreshments were good and we had the opportunity to meet folks traveling from out of the area. I'm a local & will stay there again. Also, I'll enthusiastically recommend this boutique hotel to my friends & family!
Comment from Hotel Management
18-Jan-2018 by Ann Mock - Front Office Manager, Hotel Management
Oh Sandra we are so very glad you found us, we simply adore welcoming to new guests! We like to think of ourselves as a hidden gem... right in the center of everything but once inside safely tucked away from all the hustle of bustle in a lovely little Inn! When you Or your family and friends 😊 are ready to plan a return visit please know we will be here and waiting to welcome you back to what we now hope is your new home away from home in San Francisco. Until then I wish you and yours the safest and happiest of travels... Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 30-Dec-2017
Nice and close to all the tourist attractions but very quiet and comfortable
Comment from Hotel Management
09-Jan-2018 by Ann Mock - Front Office Manager, Hotel Management
Thank you so very much for your kind review. I'm just so happy to hear you enjoyed our wonderful location just off Union Square and your was quiet and comfortable... we so hope to welcome you back to our lovey little Inn very soon! Warmly, Ann Mock
3 out of 5
by A verified traveller from HAWAII

HOTEL SOACE

Posted 22-Dec-2017
EXSTREMELY TO SMALL, IF YOU CAN HANDLE 1/2 THE SIZE OF A ROOM,IT'S LIKE JAPAN VERY SMALL FROM ENTRANCE TO FLOORS AND ROOM HALF SIZE SMALLER, MY WIFE SMALL SHE WAS LIKE CUTE, I'M MED BUILT TO DARN SMALL, RECOMMEND MARRIOTT HOTEL FOR THE PRICE,VALET $53.-/HOTEL OVER PRICED, SHOULD INCLUDE PARKING!
Comment from Hotel Management
28-Dec-2017 by Ann Mock - Front Office Manager, Hotel Management
Dearest Mr. Aloha, Please accept my sincerest apologies for failing to meet your expectations during your stay with usWe so appreciate the time you took to write about your experience. Please know our lovely little Inn has more spacious room than the Superior room you reserved: we have studios and suites. And while we so understand how frustrating it is to have to pay for parking we pride ourselves in the fact that our rates are actually lower than virtually all hotels in Union Square. We so hope the remainder of your holiday in the Wine Country was wonderful and that your return to Hawaii to celebrate Christmas with your grandchildren was fun and festive! Wishing you the happiest and healthiest of New Year’s.... Warmly, Ann