Ratings based on 1,089 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, ON

Definitely in the top 3 hotels we have stayed at!

Posted 16-Apr-2018
I know this is repetition from all the previous reviews but what can I say that hasn't been mentioned already. Fantastic, helpful, friendly staff. Perfect centrally located in the heart of downtown S.F. We took the hop on hop bus daily , which stopped directly across from the hotel on the corner. Nice breakfast buffet every morning, wine cheese and hors d'oeurves every evening, spacious room, comfortable bed. Will definitely return next time we visit S.F.!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2018
Wonderful hotel at a great price for the area. Excellent amenities like a wine and appetizer reception and breakfast. They offered to hold luggage and help arrange travel even after I checked out. Would highly recommend and stay again.
Comment from Hotel Management
08-Apr-2018 by Ann Mock - Front Office Manager, Hotel Management
Thank you ever so much for staying with us in our lovely little Inn and sharing your impressions we are truly grateful! when you are ready to plan a return trip to San Francisco we so hope you will return to us once again; until then I wish you and yours the safest and happiest of travels... Warmly, Ann
5 out of 5
Recommended
for Couples
by A verified traveller from uk

Close to Union Square

Posted 16-Mar-2018
Pros: position, staff, room
Brilliant position for travelling around San Francisco. Beautiful spacious room, enjoyed complimentary wine early evenings, reception very helpful and continental breakfasts good.
Comment from Hotel Management
07-Apr-2018 by Ann Mock - Front Office Manager, Hotel Management
Dearest JV, Thank you for your fantastic review and for all the wonderful things that you had to say about our lovely little Inn. Your comments were such a pleasure to read…we are delighted to see the breakfast each morning and the wine and hors d'oeuvres every evening were enjoyed and we are excited to share them with our wonderful staff. Thank you so very much for for staying with us… we so hope you will now consider us your home away from home in San Francisco! Wishing you and yours the safest and happiest of travels… Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Cozy Boutique Hotel

Posted 13-Mar-2018
It’s a lovely boutique hotel right by Union Square. It’s walking distance to shopping and dining. I wouldn’t recommend driving as parking is ultra expensive there
Comment from Hotel Management
17-Apr-2018 by Ann Mock - Front Office Manager, Hotel Management
Thank you Serena for your review of our lovely little Inn! We are just delighted you were able to take advantage of our impeccable location tucked just off Union Square so right in the center of everything! We so hope you will return to us once again when you plan a return trip to San Francisco! Until then I wish you and yours the safest and happiest of travels... Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Home away from home

Posted 07-Mar-2018
I have stayed here before and it is always consistently good. Will be staying here again...
Comment from Hotel Management
17-Apr-2018 by Ann Mock - Front Office Manager, Hotel Management
Oh Sheila we just can't thank you enough for your review regarding your return visits (we say visit because you left us briefly for a family Memorial but then luckily for us you returned once again) regarding your stay n March ! It was truly our pleasure to have welcomed you back to your home away from in San Francisco... we cannot wait to welcome you back! Warmly, Ann
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel centrally located

Posted 03-Mar-2018
My wife and I enjoyed enjoyed our stay. The staff was very friendly and courteous. There is no parking available but valet is offered at a premium cost. The area is a little uneasy around midnight.
Comment from Hotel Management
17-Apr-2018 by Ann Mock - Front Office Manager, Hotel Management
Thank you for your kind words and taking the time to review your stay. We are so pleased you and your wife enjoyed your stay with us in our lovely little Inn your stay, our staff just delights in feedback such as your so I will certain share your comments with them! We truly look forward to welcoming you back in the future... until then we wish you and yours the safest and happiest of travels.... Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 02-Mar-2018
Walking distance to restaurants and bars. Very helpful staff. Parking area is a block over on mason street so be sure to call the desk to get address of where to leave your car. You'll want to just park it and forget it since its 15 bucks extra for each in / out that you utilize. 2 miles to Pier 39. Trolley stop is just outside the front door so transportation not a problem.
Comment from Hotel Management
01-Apr-2018 by GM, Hotel Management
Thank you so kindly for sharing your experience and giving several tips which I know other guests will find very helpful. We look forward to your next visit. Best regards, Christian David General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Santa Rosa, CA

Updated yet quaint hotel steps from Union Square,

Posted 19-Feb-2018
Updated yet quaint hotel steps from Union Square. Friendly staff, modern room, lovely happy hour, nice continental breakfast and fresh baked cookies available at night. Our room got a little stuffy but cracked the window and fresh air solved the issue. Would definitely stay again.
Comment from Hotel Management
26-Feb-2018 by Ann Mock - Front Office Manager, Hotel Management
Dearest North Bay Mom, Thank you ever so much for staying with us in our lovely little Inn and sharing your impressions we are truly grateful! when you are ready to plan a return trip to San Francisco we so hope you will return to us once again; until then I wish you and yours the safest and happiest of travels... Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller from Panama City

The staff is wonderful

Posted 14-Feb-2018
I stayed for one night in this hotel. The staff were very polite and helpful. My room was clean and had a good size. They had cookies everyday in the hallway lounge. My flight left at midnight. They let us stay and rest in the lounge after check out.
Comment from Hotel Management
26-Feb-2018 by Ann Mock - Front Office Manager, Hotel Management
Thank you very much for staying with us in our lovely little Inn Fernando, and for the wonderful comments about our location and staff. We so hope you will consider staying with us when you return to San Francisco until then I wish you and yours the safest and happiest of travels! Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing!!

Posted 14-Feb-2018
I am hesitant to share, as it will reveal one of SF’s best kept secrets!
Comment from Hotel Management
15-Apr-2018 by Ann Mock - Front Office Manager, Hotel Management
Oh good golly you must us blush with your 5-star review and absolutely adorable and we think so true statement... a wonderful secret, or as we say: a hidden gem! Either way we thank you so much for sharing your impressions and for stay with us! Please come back to us very soon, and do reach out to me directly if I can assist you in any way; I am happily at your service. Warmly, Ann