Ratings based on 895 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Israel

Posted 24-Jan-2017
Great Location, Great ROI and very friendly staff
5out of 5
Recommended
for Everyone
by A verified traveller

Absolutely high end boutique hotel with kind staff

Posted 23-Dec-2016
Felt like coming home. Tiny hotel with spacious rooms (for SF). Tucked in right across the street from the Westin St Francis. Right off union square without the noise. Fresh baked cookies at bedtime. Wonderful breakfast spread. This is our new best kept secret!
3out of 5
Recommended
for Everyone
by A verified traveller

Clean rooms but under a big reno

Posted 05-Dec-2016
This hotel is a small hotel with small rooms. Hotel is under a big reno. My room was recently completed. The bed was very comfortable and obviously new. Nice decor, very clean. The bathroom is extremely small. The location of the hotel makes easy to walk to restaurants, shopping, and other tourist destinations.
Comment from Hotel Management
08-Dec-2016 by Ramon Serrano, Hotel Management
Dear Guest, Thank you for taking the time to leave us your thoughts of your stay. I am glad that you enjoyed your newly renovated accommodation, as a lot of effort was devoted to ensuring that the rooms were new, but not stark. Unfortunately, we were unable to modify the size of the bathrooms, but made them lighter, brighter, and a touch more modern, which I hope that you enjoyed. It sounds like you took full advantage of our location which is great to know. I also hope that the work being done elsewhere did not affect you. Thank you again and we hope to have you back with us again soon. Best regards, Ramon Serrano General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from US

Nice location and helpful staff.

Posted 16-Nov-2016
We felt welcomed and comfortable throughout our stay. Thank you for your services!
4out of 5
Recommended
for Everyone
by A verified traveller from 香港

特別感ありです。

Posted 09-Nov-2016
Pros: 5回くらいお世話になっています。立地がよいのに、静かで快適です。夕方にワインのサービスがあり、ほかの宿泊客と話したりするのも楽しいです。スタッフの親切でまた泊まりたいです。
Cons: バスタブがなくなったこと。改装してしまったので仕方がないですが、がっかりです。シャワーの使い勝手はよかったです。
5out of 5
by A verified traveller

VIP Treatment!

Posted 18-Oct-2016 on Hotels
I don't usually bother with reviews, but our stay at this hotel was fantastic! The location is perfect for touring. The room was great. The complimentary bottled water, turn down service and continental breakfast are nice touches. The best part was the daily complimentary wine and cheese reception which was a great way to meet new people, share touring stories and gain insight into the area and where to visit next. Thank you for a great stay!
5out of 5
by A verified traveller from London

Just Right

Posted 13-Oct-2016 on Hotels
The Inn at Union Square is perfectly located to explore the city. Rooms are generously sized and very comfortable. Complimentary breakfast and afternoon snacks are a welcome addition. For the price, this hotel is just right. Only downside, for those that worry about such things, there's not much of a view from the windows.
4out of 5
by A verified traveller

Union Square Hotel with Charm

Posted 09-Oct-2016 on Hotels
We enjoyed our stay at this hotel because of the location, the staff, the happy hour, and continental breakfast. The bathroom was nicely updated with a large shower. Bed was comfortable. A good experience in the city.
5out of 5
by A verified traveller

Charming and homey.

Posted 06-Oct-2016 on Hotels
Helpful front desk. Free coffee and cookies.
5out of 5
Recommended
for Couples
by A verified traveller from Cologne, Germany

Very good and affordable hotel at Union Square

Posted 04-Oct-2016 on CheapTickets
Pros: Easy Access, great rooms, kind people
Cons: Air condition was not in the room.
Location: Right beside Union Square!
Easy check-in. Very friendly staff. Room is bigger than expected, new and clean.