Ratings based on 1,035 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Galena, IL

Outstanding

Posted 20-Nov-2017
Pros: Location, room, staff, extras
I can't remember using the word "Outstanding" in a review but this time it really seems appropriate. The combination of the room, the staff, and the location make it stand out in our experience (probably been to two dozen SF locations over the years). Not exactly sure how we ended up there since an earlier boutique hotel experience was a disaster. Anyway, the room (we got a suite) was excellent with a separate bedroom in the back which kept street noise down; nice bathroom. The bed was a bit soft for my taste but that's me. Greeted with a sparkling wine on arrival. A very nice continental breakfast, not just rolls and coffee. In the evening a wine and hors devours setting with a nice set of options - the bleu cheese is really good. The older gentleman who makes sure there is plenty of good and wine available really stood out for hospitality. And of course the location - less than half a block from Union Square - makes it about as good as you can get if you're looking for shopping. No doubt we'll stay here again next time in SF.
Comment from Hotel Management
20-Nov-2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Thank you ever so much for John such a wonderful review of our lovely little Inn! Edgardo is a wonderful member of our staff and I'm happy to hear he took great care of you. I can wait for your return visit, which I so hope you will be very soon; until then I wish you and yours the safest and happiest of travels.... Warmly, Ann
4 out of 5
Recommended
for Everyone
by A verified traveller from Mexico City

Confort and relax

Posted 19-Nov-2017
Nice bed to rest well and closer to nice restaurants
Comment from Hotel Management
21-Nov-2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Thank you very much for taking the time to review our lovely little Inn Roberto! I happy to ready you were able to eat well and rest well while you were with us. I so hope we can welcome you back very soon; until then I wish you and yours the safest and happiest of travels. Warmly, Ann
5 out of 5
by A verified traveller from Hendersonville

Great little hotel. Right off Union Square.

Posted 15-Nov-2017
Pros: great room great breakfast, central location, super staff.
Beautiful room , great included breakfast and wi fi. Glass of Champagne with check in. Clean, big room, great bathroom, great products.
5 out of 5
Recommended
for Everyone
by A verified traveller from Staffordshire, UK

Fabulous 50th Birthday Trip

Posted 05-Nov-2017
Chose this hotel based on reviews, location, breakfast included & price and we weren’t disappointed. Perfectly placed to explore the city in busy Union Square but also extremely quiet & peaceful. Couldn’t fault the hotel at all and would definitely stay there again without hesitation.
Comment from Hotel Management
07-Nov-2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Dearest Ju, Thank you ever so much for your review of our lovely little Inn! It makes us so happy to know you enjoyed your stay... we so look forward to welcoming you back again very soon. Until then I wish you and yours the safest and happiest of travels. Warmly, Ann
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

A great hotel,excellent location

Posted 31-Oct-2017
We found The Inn at Union to be a very quaint boutique hotel which offered us fantastic personalised service.The staff were very friendly and attentive to any requests.The complimentary drinks and cheeses each afternoon was a real bonus and great opportunity for us Aussies to meet and chat with other guests in a very friendly and hospitable atmosphere.The location just off Union Square was perfect
Comment from Hotel Management
03-Nov-2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Thank you so much for your staying with us Deirdre ad Tom and for your Four Star review! I am so happy to read you enjoyed our wine and hors d' oeuvres… isn’t it just so much fun when you are far away from home to find your fellow Aussies have found our lovely little Inn too? We are truly touched to see our service was worthy of mention, we genuinely adore meeting guests from all over our great big beautiful world and helping them to enjoy San Francisco... we so hope you will choose to return to us once again, please know when you we will be waiting to welcome you back.... until then I wish you and yours the safest and happiest of travels! Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Perfect.

Posted 30-Oct-2017
I usually don’t need extra friendliness when checking in a hotel after long hours’ flight. At the point the staff in the front desk were smooth and good. The room seems remodeled recently and clean. But, especially, I was happy about the quiet environment despite Union Square, probably due to the weekend? Next visit to SF, I will use the hotel again.
Comment from Hotel Management
03-Nov-2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Oh Zena we are thrilled to bits to read you will return to us once again, thank you for sharing your comments with fellow travelers and for staying with us in our lovely little Inn! When you are read to plan a return trip please do not hesitate to reach out to me directly if there is anything you require to make your stay with us more productive and pleasurable; I am happily at your service. Until then I wish you and yours the safest and happiest of travels... Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller

Location

Posted 17-Oct-2017
Wow, wow, wow. Great hotel and staff. Will be back to this place. Staff can't do enough for you and the rooms a neat. Highly recommend. Don't be fooled by the outside appearance.
Comment from Hotel Management
28-Oct-2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Wowza, wowza, right back atcha Anonymous, we are so grateful to learn you felt we truly cared for you while you were with us! Please know when you are ready to return to our fair City we will be over the moon should you choose to return to us once again; we so hope you will now consider us your home away from home in San Francisco! Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller from nz

Affordable old style charm in great location

Posted 13-Oct-2017
If you want to stay right in Union Square, which I highly recommend if shopping and convenience is your plan, then thus is slightly easier on your purse than the big well known 5 stars there. Warm welcome and a lovely room....we will go back!
Comment from Hotel Management
28-Oct-2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Dearest Cherry, When we come to work each day and walk into our lovely little Inn we know we will be surrounded by wonderful and interesting guests from all over our great big beautiful world who we can help enjoy our gorgeous City.... as we do this we get to know them, laugh with them and truly care for them… so of course, each time a new guest arrives it warm our little hearts thus resulting in truly genuine happiness and warmth extended to our arrivals! Thank you ever so much for staying with us and for taking time to share your comments with fellow travelers! We will be happy little clams when you return to us once again... until then wishing you and yours the safest and happiest of travels... Warmly, Ann
3 out of 5
by A verified traveller

Needs urgent issues addressed

Posted 24-Sep-2017
Pros: Location and breakfast was good.
Cons: Maintain the property to make sure it is safe.
Location: Cable car and shopping.
I spoke to the staff member at reception and bought to his attention that the plug in the bathroom couldn't be used as it was coming away from the wall and the in room safe was also moving. I was told the maintenance person wasn't in until Monday but no one came to look. Hooks on doors were loose and no hot water in the morning, a little better if you showered at night.
Comment from Hotel Management
28-Sep-2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Dearest Karen, I thank you very for much sharing your experience we clearly did not meet our goal of providing each and every guest with exceptional service and for that I am truly sorry. It is indeed true we do not have one of our maintenance team on site over the weekend but we can and should call to our sister hotel who can assist us with one of their maintenance staff; rest assured we will use this episode as training tool to ensure we address such issues immediately. I would very much like you give us the opportunity to serve you once again and envelope you in our true Inn at Union Square spirit in which we show our guests how much we care for them and are concerned that every aspect of the their stay truly exceptional. If you reach out to me directly I will to my very best to ensure you have one of our most lovely rooms and are well cared for! Until then I wish you and yours the safest and happiest of travels.... Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Great stay in downtown San Francisco

Posted 23-Sep-2017
We had a lovely one night stay at The Inn at Union Square. The staff was wonderful, the location was wonderful & the hotel was wonderful. My one complaint would be that I wish there was air conditioning. It got too hot in the room during the night.
Comment from Hotel Management
01-Oct-2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Oh my I am just over the moon to learn even with the dreadful heat we've experienced in San Francisco such that your room was too hot at night you still had a lovely one night stay with us, thank you so much famoffive for your generosity of spirit in forgiving our lack of ac, I am truly sorry your room was too hot at night! I so very much hope you will now consider the Inn at Union Square your new home away from home in San Francisco and that we able to welcome you back one again in the very near future, until then I wish you and yours the safest and happiest of travels.... Warmly, Ann