Ratings based on 974 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Great location !

Posted 21-Aug-2017
Pros: Everything
Cons: Nothing.
Location: Location was great. We walked to almost everything then would return by cable car or taxi. It was great.
Wonderful experience for the moment we checked in, to our check out. The staff was amazing. Any questions we had they helped us with.
4 out of 5
Recommended
for Couples
by A verified traveller

Overall pretty good

Posted 20-Aug-2017
Pros: The man who checked us in was pleasant, sparkling wine in our room was a nice surprise.
Cons: There was hair in the shower.
Location: We were able to walk to the ferry building and China town.
Really liked the sparkling wine in our room and the nice man who checked us in. Liked the cookies they provided. Breakfast was sufficient.
5 out of 5
Recommended
for Everyone
by A verified traveller from CA

Love this place

Posted 17-Aug-2017
Pros: Super comfy beds Daily wine reception Friendly staff
Cons: No
Location: In Union Square close to great shopping and restaurants
I love this little boutique hotel. The staff was wonderful and gave me a larger room. The bed was super comfy and each floor has small sitting area. Daily breakfast and wine reception. This will be my go to hotel in SF. Its a lovely place!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Aug-2017
Fun small boutique hotel with lots of personal touches, super friendly and helpful staff. I would definitely stay here again and recommend to friends.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Aug-2017
Perfect location for walkable access to all major attractions
5 out of 5
Recommended
for Everyone
by A verified traveller from sydney australia

Simply wonderful.

Posted 10-Aug-2017
Pros: Location, staff, wifi, cleanliness and comfort.
Our 4 day stay at this motel was excellent, nothing bad to say, from the minute we walked in the staff were super friendly and helpful the room was very comfortable, clean and spacious (king deluxe room). Wifi was fast and reliable. Breakfast was simple but very nice, consisting of cereal, pastries, toast, yoghurt and a small selection of fresh fruits. Coffee / tea was available all day and the wine and cheese in the afternoon was plentiful and very welcomed after a long day sight seeing. It was also lovely to return after dinner to freshly cooked free cookies. The location was great right on Union Square, plenty of shopping and restaurants close by plus the cable car is very very close. We walked on several occasions down to Fishermans Wharf, had a few steep hills to conquer but easy enough to do over a 20-25 minute period. The walk allowed you to take in the sights of Chinatown, Lombard Street etc depending on which route you took. Very happy we booked this excellent boutique motel.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Great Hotel

Posted 05-Aug-2017
Great place to stay. Staff very helpful, room lovely, drinks and nibbles each night great place to meet other guests and don't forget the lovely freshly baked biscuits biscuits left on each floor each night.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Ontario

Highly Recommended

Posted 02-Aug-2017
Great location, staff are amazing! Only minor complaint is that the room isn't air conditioned, but does have ceiling fan and the windows can be opened.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Posted 01-Aug-2017
Pros: Friendly staff, "happy hour", nice continental breakfast, comfortable and clean
Cons: Having a coffee pot in the room would have been nice.
The staff was very friendly, and the "happy hour" and chocolate chip cookies were nice treats. The continental breakfast was very pleasant, and our room and the rest of the hotel was comfortable and clean.
Comment from Hotel Management
05-Aug-2017 by Ann Mock - Guest Services SupDearest Jusy, ervisor, Hotel Management
Dearest Judy, Thank you so much for staying with us in our lovely little Inn and for taking time your share your comments with fellow travelers. It warms our hearts to learn you found our staff friendly and enjoyed the wine hors d oeuvres... it such a fun way to spend a bit of your evening, chatting with our other guests! We so hope you will return to us once again, I promise to have a freshly baked plate of chocolate chips cookies in your room all you need to do is telephone us at 415.397.3510 to let us know you are our return guest and I've promised you cookies, our staff will be delighted to ensure it happens Until then I wish you the safest and happiest of travels... Warmly, Ann
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jul-2017
Nice hotel rooms in the heart of Union Square. Convenient location, but a very small boutique hotel. Valet and front desk was very helpful, and modest continental breakfast helped us start our day.
Comment from Hotel Management
24-Jul-2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Thank you so much for taking the time to share your experience during your recent stay with us in our lovely little Inn at Union Square. I am happy as a clam your room was to your liking and our valet and reception desk staff were very helpful, I will be sure and share your comments with them! We so hoe you will consider staying with us once again should you plan a return trip to our fair City; until then we wish you and yours the safest and travels... Warmly, Ann