Unfortunately I have to say our stay was incredibly stressful, unprofessional, and disappointing. Due to the hotel being understaffed, and incredibly busy, they left our car in front of the hotel for valet for hours. Since the hazard lights were on, the car unfortunately died. The staff that night did their best to assist, and offered to jump the car that night. Unfortunately that did not happen and no communication was given to the next day staff. Although they promised to jump it when valet came in ant 7am the next day. And again, was not. We ended up having to call AAA the next afternoon. (So my car was parked, dead, on market street all night and morning). Where break ins are obviously frequent. We have attempted to contact their manager, Ben. But he has not returned any calls or emails. And they’ve done nothing to apologize or remedy my car. Since the battery was dead for over 24 hours, I now need a new battery, which will cost more than the room for the night. Huge bummer that we won’t be returning or recommending this place. We live in the Bay Area and are in the city often for events and concerts.