Breakfast and dinner served

Reviews of Hotel Zelos San Francisco

4 out of 5
Hotel Zelos San Francisco
12 4th St., San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1005 reviews" "
Rating 8 - Good. 290 out of 1005 reviews" "
Rating 6 - Okay. 66 out of 1005 reviews" "
Rating 4 - Poor. 43 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

DAVID

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very nice rooms and quiet environment. Would book again.
Stayed 1 night in Mar 2024

4/10 Poor

William

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Booked through Expedia. Found out about “resort fee” at check-in. They give you a $10 voucher to their restaurant, but fail to tell you it’ll be closed 2 of the 4 nights we stayed. Woke up at 4am to a low battery chirp from the smoke detector. Room service didn’t fill shower gel, ran out on last day. And then upon checkout, not one single question about how was our stay? Will not be staying here again.
Stayed 4 nights in Mar 2024

10/10 Excellent

arshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Will book again
Stayed 8 nights in Feb 2024

10/10 Excellent

Mariah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased on the atmosphere and customer service. Everything was more than accepted and I was satisfied with the presidential suite upgrade . Definitely coming back .
Stayed 1 night in Mar 2024

10/10 Excellent

Mufeed

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite room, clean, specious and great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Garth, mammoth lakes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Staff is very accommodating. LOVE the Nespresso machine in the room!
Stayed 3 nights in Feb 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very artistic and clean hotel at an affordable price
Stayed 2 nights in Feb 2024
Response from Ben Lau, Front Office Manager on 13 Feb 2024
Thank you George for leaving a review! I'm very happy you found the hotel artistic and clean, and well priced. We hope to see you at Hotel Zelos!

10/10 Excellent

desiree

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greeted by the staff because I am a VIP member I was kindly upgraded and the room is beyond amazing.
Stayed 1 night in Jan 2024
Response from Ben Lau, Front Office Manager on 4 Feb 2024
Thank you Desiree for leaving us such a kind review with good scores! I'm very happy you enjoyed the Corner King room you were upgraded to, we try our best to take care of our Expedia VIP members. We hope to see you again at Hotel Zelos when you come back to San Francisco.

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly. No issues. Bathroom fittings are a little tired, but functional
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor, Cassidy Arevalo on 27 Jan 2024
Thank you Nigel for leaving us a great review. I am happy that you found the room to be clean and the staff to be friendly. We are in a very convenient central location so I am glad you were able to take advantage of that. We appreciate your feedback regarding the bathroom, this will be passed onto the proper departments. I am delighted that you enjoyed your stay and I hope you return to Hotel Zelos the next time you are in San Francisco.

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff
Stayed 3 nights in Jan 2024
Response from Ben Lau, Front Office Manager on 24 Jan 2024
Thank you Howard for leaving us such a great review! We hope to see you at Hotel Zelos again in the future.

2/10 Terrible

Gillian

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately I have to say our stay was incredibly stressful, unprofessional, and disappointing. Due to the hotel being understaffed, and incredibly busy, they left our car in front of the hotel for valet for hours. Since the hazard lights were on, the car unfortunately died. The staff that night did their best to assist, and offered to jump the car that night. Unfortunately that did not happen and no communication was given to the next day staff. Although they promised to jump it when valet came in ant 7am the next day. And again, was not. We ended up having to call AAA the next afternoon. (So my car was parked, dead, on market street all night and morning). Where break ins are obviously frequent. We have attempted to contact their manager, Ben. But he has not returned any calls or emails. And they’ve done nothing to apologize or remedy my car. Since the battery was dead for over 24 hours, I now need a new battery, which will cost more than the room for the night. Huge bummer that we won’t be returning or recommending this place. We live in the Bay Area and are in the city often for events and concerts.
Response from Ben Lau, Front Office Manager on 18 Jan 2024
Hello Gillian, thank you for taking the time to write us a detailed review. I'm very sorry that your stay went less than ideally, we have gone ahead and refunded your 1 night at Hotel Zelos and refunded all charges to your credit card. I also contacted you directly via email with more information and additional compensation. I hope that you will give Hotel Zelos another chance in the future.

8/10 Good

Paige

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, the front desk staff was very helpful and we enjoyed the bar/restaurant on the 5th floor.
Stayed 1 night in Jan 2024
Response from Ben Lau, Front Office Manager on 14 Jan 2024
Thank you for leaving a great review Paige! We hope to see you at Hotel Zelos again.

10/10 Excellent

Sergey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ben Lau, Front Office Manager on 14 Jan 2024
Thank you for leaving a great review Sergey! We hope to see you at Hotel Zelos again.

10/10 Excellent

Dalila

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on 14 Jan 2024
Thank you for leaving a great review Dalila! We hope to see you at Hotel Zelos again.

2/10 Terrible

Armond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Supervisor, Cassidy Arevalo on 10 Jan 2024
Thank you Armond for leaving us a review. I am so sorry that your stay did not meet your expectations. I hope you consider Hotel Zelos the next time you are in San Francisco so that we can properly wow you.

10/10 Excellent

nir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on 1 Jan 2024
Thank you for taking the time to leave us a review Nir! I hope to see you at Hotel Zelos again in the future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very friendly and there were many extras added to my stay. Such as a free upgrade in room, free drink and a $10 voucher for their restaurant.
Stayed 2 nights in Dec 2023
Response from Ben Lau, Front Office Manager on 1 Jan 2024
Thank you Juan for taking time out of your day to leave us a great review! I'm glad you found the service at the hotel to be excellent, and that you got an upgrade and drink. We hope to see you at Hotel Zelos again in the future.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place and amazing value
Zelos is great value for SF stays. Rooms are nice plus they have great perks for hotels.com members (like free bottle of wine and late checkout). This is our go hotel to for going out in San Francisco
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on 1 Jan 2024
Thank you Jerome for leaving us a great review! Our staff try very hard to take care of our guests, especially the Expedia/Hotels.com VIP members like yourself. I'm glad you enjoyed the wine, upgrade and the late check out, we hope to see you at Hotel Zelos again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Large, clean rooms, with friendly helpful service
Stayed 3 nights in Dec 2023
Response from Ben Lau, Front Office Manager on 20 Dec 2023
Thank you for leaving us such a great review and score! I'm glad you loved the hotel's large, clean rooms and found the staff helpful. We hope to see you at the Zelos again in the future.

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MOMMA & MOAD Getaway
Very convenient location-museums. Staff as usual very pleasant and helpful. The immediate area around the hotel significantly less directly impacted by the unhoused than what I found on my previous two visits.
Stayed 2 nights in Dec 2023
Response from Ben Lau, Front Office Manager on 20 Dec 2023
Thank you Stewart for leaving us a wonderful review! I'm very happy you loved the interactions with our staff and found the hotel pleasant. We hope that you return to Hotel Zelos again for a 4th visit!

8/10 Good

Ashtin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was a great experience. My only issue was the cost of the resort fees when the amenities were lackluster. The gym was small and had very little equipment. Aside from that, the room was great and the bar was a good place to get a drink after work.
Stayed 3 nights in Dec 2023
Response from Ben Lau, Front Office Manager on 20 Dec 2023
Thank you Ashtin for leaving us a review! My apologies that you found the gym to be smaller than you like, and found the guest amenity fee expensive. We are adding more functions to the guest amenity fee starting next year, with additional benefits for guests. I'm glad you found the room great and the Dirty Habit to your liking! Dirty Habit has a very large collection of whiskey that many guests find enjoyable. We hope to see you at Hotel Zelos again in the future!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Supervisor, Cassidy Arevalo on 20 Dec 2023
Thank you so much for your awesome review! I hope you return to Hotel Zelos the next time you are in San Francisco.

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the room was nice. It was very convenient.
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on 11 Dec 2023
Thank you Suzanne for leaving us a review! We are glad you liked the clean room and found it to be nice. I hope that you will see you again at Hotel Zelos again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and comfortable room.
Stayed 1 night in Dec 2023
Response from Ben Lau, Front Office Manager on 11 Dec 2023
Thank you for leaving us a review. We are happy you liked the service and found the room to your liking. We hope to see you at Hotel Zelos in the future.

8/10 Good

Ciara

Stayed 1 night in Dec 2023
Response from Front Office Supervisor, Cassidy Arevalo on 20 Dec 2023
Thank you Ciara for leaving us a good review. I hope you return to Hotel Zelos the next time you're in San Francisco.

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, room and location = perfect stay.
Stayed 3 nights in Nov 2023
Response from Ben Lau, Front Office Manager on 10 Dec 2023
Thank you for taking the time to write us a review Ken. I'm very happy that you loved the staff interactions you had, found the room lovely, and liked the central location. We hope that you come back to Hotel Zelos again in the future for another perfect stay.

10/10 Excellent

Abhijit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Office Supervisor, Cassidy Arevalo on 6 Dec 2023
Thank you Abhijit for leaving us a great review. I am so happy you enjoyed your stay. I hope you return to Hotel Zelos the next time you are in San Francisco!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ben on 6 Dec 2023
Thank you Brandon for leaving us such a great review! I'm glad you had a good stay, and we hope to see you at Hotel Zelos again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful people. Great place. Coming back soon
Stayed 1 night in Nov 2023
Response from Ben Lau, Front Office Manager on 5 Dec 2023
Thank you for leaving us such a great score and wonderful feedback! We hope to see you soon at Hotel Zelos.

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Super friendly staff. Spacious room.
Stayed 3 nights in Nov 2023
Response from Ben Lau, Front Office Manager on 5 Dec 2023
Thank you Catherine for leaving us such a great score and wonderful feedback! I'm glad you loved the location, staff, and larger room size! We hope to see you soon at Hotel Zelos.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great location and a reasonable price. Friendly and helpful staff. they resolved a reservation issue that was that was not their issue.
Stayed 2 nights in Nov 2023
Response from Ben Lau, Front Office Manager on 5 Dec 2023
Thank you Steven for leaving us such a great score and wonderful feedback! I'm glad you loved the location and staff, and I'm glad we able to fix your reservation issue when you arrived. We hope to see you soon at Hotel Zelos.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but has a lot of HIDDEN FEES
This Hotel has a lot of HIDDEN FEES. You will end up paying double price. Parking- $75 per night, Guest Amenities Fee- $35/per day, Occupancy Tax- $12 per day. I am pretty sure I could find better option with the same price if I knew they will charge me those. Staff was friendly, hotel was decent and clean.
Stayed 2 nights in Nov 2023
Response from Ben Lau, Front Office Manager on 5 Dec 2023
Thank you for leaving us a review and a good score. I'm sorry that your felt the guest amenities fee charge was not communicated to you, the guest amenity fee is listed on all booking sites when you first look up Hotel Zelos, the fee is on the confirmation page prior to finalizing the booking, and the fee is on the confirmation email which is sent to you upon booking. Upon arrival at the hotel, the front desk agents also informs guests about the fee at check-in. My apologies that this was not clear enough and did not make you aware of it.The occupancy taxes are charged by the city and state, we are unable to waive these because we would still be charged taxes on your reservation. Our parking is 55 a night before taxes, 62.70 after, which is lower than other hotel valet fees in the downtown area. I'm glad you found the service excellent and friendly, and enjoyed your room. I hope you stay at Hotel Zelos again in the future, and keep your car at home so you will not have to pay the valet charges in the future.

10/10 Excellent

Sabina

Stayed 2 nights in Nov 2023
Response from Ben Lau, Front Office Manager on 18 Nov 2023
Thank you Sabina for the great score! I'm very happy you had a lovely stay at Hotel Zelos, we hope to see you next time you are in San Francisco!

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our weekend visit to San Francisco.
Stayed 3 nights in Nov 2023
Response from Ben Lau, Front Office Manager on 14 Nov 2023
Thank you Terri for leaving such a great review and score! I hope to see you both at Hotel Zelos!

4/10 Poor

Teniel

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was excited to stay at a nice 4 star hotel for my birthday. I specifically booked the spa king room for the beautiful soaking tub. Upon my arrival I noticed some trash under the bed (brought to my attention by my dog who went straight to it)and human hair all over the room including in the tub & shower. Fortunately I travel with my own cleaning supplies. When I got to the tub to clean it I legitimately almost had a breakdown. The jets in the tub were filthy with what appears to be mold. I went downstairs to the lobby to lodge a complaint and was given the manager's card - Ben Lau. I called & left him a voicemail the night I arrived along with an email that included picutures of the tub and damage to the cabinet doors in the bathroom. Ben NEVER followed up. I checked in October 27th and checked out October 30th. I called him October 31 and was told he wasnt there. Called November 1 and was told the same thing. I called two or three more times on November 2nd before I finally got in contact with him. Ben told me he was "just now seeing my email" because he was on vacation the last 4 out of 6 days. Ive successfully completed basic math - what about the other 2 out of 6 days ? After expressing my disappointment he refunded me $120 back. Which isnt even a nights stay & i was told he could not refund the pet fee because they had to clean up my dogs hair. It's a pet friendly hotel so I've done nothing wrong & i cleaned up an atrocious amount of human hair that did not belong to me
Stayed 3 nights in Oct 2023
Response from Ben Lau, Front Office Manager on 14 Nov 2023
Thank you Teniel for leaving a detailed review. When we get a guest complaint, we usually fix it immediately. For your issue, we usually send someone up to clean the tub, or room move you to a different room immediately depending on the issue. I do not see any notes on that day to room move you or to deep clean the bathtub in your room. When I stay at hotels and have a room issue, I ask for it to be rectified immediately or change rooms if it is not possible. If the hotel is unsatisfactory for my expectations, I usually ask for a cancellation and refund immediately so that I can change hotels to something that matches what I'm looking for.I was off on October 27th and 28th, but I was working October 29th and 30th at the desk, I was physically working the desk for most of my shift both days, and did not see you come down to ask for me. Unfortunately, I missed your email and I try my best to reply within one or two business days, but sometimes that is not possible. We try our best to assist guests as best as we can, but sometimes that is not enough. I hope you will give Hotel Zelos another chance in the future, but understand if you do not.

10/10 Excellent

Pamela, Milford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beatiful, tastefully artistic decor. I stayed in room 912 and it had a circular bedroom - just gorgeous! As an Expedia Premium VIP, there was a bottle of wine waiting in the room! Short walk to the Embarcadero and so many restaurants, shops, coffee, etc. It was just a bit noisy outside from expressive people and musicians.
Stayed 2 nights in Nov 2023
Response from Front Office Supervisor, Cassidy Arevalo on 12 Nov 2023
Thank you Pamela for leaving us a great review! I am so happy that you enjoyed your stay and liked your corner king room, it definitely has a nice view. I am also pleased that you were able to take advantage of all that we are near downtown. I hope you return to Hotel Zelos the next time you are in San Francisco!

8/10 Good

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel with very nice ambiance. Staff was very helpful and friendly. Wish more variety in restaurants opened at night and more night clubs/bars (although to be fair it was a Wednesday after Halloween. )
Stayed 1 night in Oct 2023
Response from Ben Lau, Front Office Manager on 7 Nov 2023
Thank you Ted for leaving us a review! I'm very happy you liked the hotel's ambiance and found the staff very helpful for your stay. I hope that you return to Hotel Zelos again in the future.

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel.
Stayed 1 night in Oct 2023
Response from Ben Lau, Front Office Manager on 6 Nov 2023
Thank you Adriana for leaving us such a great review! We hope to see you again the next time you are in San Francisco.

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Hotel Zelos, and I can't express enough how wonderful my experience was. This boutique hotel, nestled in the heart of San Francisco, truly exceeded all my expectations and provided a memorable and delightful stay. The staff at Hotel Zelos truly set the bar for exceptional hospitality. Cassidy and her colleague that checked me in were phenomenal, they delivered the best check-in I've experienced ALL year. They were not only attentive but also genuinely friendly, always willing to go the extra mile to ensure their guests have a remarkable stay. Their knowledge of the city and willingness to provide recommendations for local dining and activities made my visit even more enjoyable. The bartender that gave me some incredible whiskey suggestions was amazing. Overall incredible and amazing stay. Deserves 10 stars!
Stayed 1 night in Oct 2023
Response from Ben Lau, Front Office Manager on 4 Nov 2023
Thank you Gustavo for leaving us such a detailed review! I'm delighted that Cassidy's service blew you away and motivated you to write a review. Rest assured, she will be happy to hear and I will tell her myself! Our bartenders in Dirty Habit do a great job and I'm glad you enjoyed our wide whiskey selection. Please tell your friends about Hotel Zelos, and we hope to see you back again!

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful experience and the hotel offered a lot of amenities and the Dirty Habits restaurant was outstanding.
Stayed 2 nights in Oct 2023
Response from Front Office Supervisor, Cassidy Arevalo on 31 Oct 2023
Thank you Tabitha for leaving us a good review. I am so happy that you had a wonderful experience and were able to take advantage of our amenities. I am also delighted to read that you enjoyed the restaurant Dirty Habit, I will pass this along. I hope you return to Hotel Zelos the next time you are in San Francisco!

10/10 Excellent

Holly

Stayed 1 night in Oct 2023
Response from Ben Lau, Front Office Manager on 18 Nov 2023
Thank you Holly for the great score! I'm very happy you had a lovely stay at Hotel Zelos, we hope to see you next time you are in San Francisco!

4/10 Poor

James

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Location was great, hotel was clean. Girls trip to see Pink. We were alll very disappointed in the hotel. Restaurant and bar were closed, was not stated on site, and was a major deciding factor when choosing hotel. Price of rooms (got 2) were are $300 each, pre paid. Left with another bill for $250 for parking and their “amenities.” They charge $39 per room for amenities. So your paying for the shampoo , toilet paper etc. If you book here just know they have fees for everything, even when their restaurant and bar are closed, There are so many other great hotels in the area, never a need for another stay at Hitel Zelos. Very disappointed in the part the hotel played in what was supposed to be a great long planned girls night. Thank gos Pj I was amazing!!
Stayed 1 night in Oct 2023
Response from Front Office Supervisor, Cassidy Arevalo on 29 Oct 2023
Thank you James for taking the time to leave us a review from your recent stay. I am sorry tor read that you were disappointed with your stay. Unfortunately the Dirty Habit is closed every Sunday and Monday night for dinner so I understand if you booked for the restaurant that could be frustrating. There is a guest amenity fee attached to all rooms but it covers amenities like the coffee and tea station, wifi, and you receive a 10 credit for the restaurant which can be used for breakfast or dinner. Unfortunately fees like this are common in San Francisco. Valet is an extra charge but parking downtown requires payment as there is no street parking, and our cost is competitive. Despite these issues I am glad you found the location to be good and the hotel to be clean. I hope you consider Hotel Zelos in the future so that we can properly wow you.

10/10 Excellent

Marife

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center of everything that i needed.
Stayed 1 night in Oct 2023
Response from Front Office Supervisor, Cassidy Arevalo on 25 Oct 2023
Thank you Marife for leaving us a great review. I am so happy that you enjoyed your stay. I am pleased to know that you were able to take advantage of our very central location downtown. I hope you return to Hotel Zelos the next time you are in San Francisco!

10/10 Excellent

Ram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service location is prefect walking distance to everything hotel room very modern and clean
Stayed 1 night in Oct 2023
Response from Front Office Supervisor, Cassidy Arevalo on 29 Oct 2023
Thank you Ram for leaving us such a great review! I am so happy that you enjoyed your stay and found the rooms to be clean and modern. I am also delighted to know that our location downtown worked well for you, we are very centrally located. I hope you return to Hotel Zelos the next time you are in San Francisco!

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd time staying at Hotel Zelos and it’s always a treat! It’s like a little oasis in the heart of the city. Excellent service without a crazy price. Highly recommend.
Stayed 1 night in Oct 2023
Response from Ben Lau, Front Office Manager on 23 Oct 2023
Thank you Loren for leaving us such a wonderful review. We appreciate that you liked it so much the first time you came back to us. We hope to see you again in the future, so we can provide the service you enjoyed again.

10/10 Excellent

Andrea s, EPA

Stayed 1 night in Oct 2023
Response from Front Office Supervisor, Cassidy Arevalo on 12 Nov 2023
Thank you Andrea for leaving us a good review. I am glad you enjoyed your stay and hope you return to Hotel Zelos the next time you are in San Francisco!

10/10 Excellent

PAUL

Stayed 1 night in Oct 2023
Response from Ben Lau, Front Office Manager on 22 Oct 2023
Thank you Paul for leaving us a review! I'm glad you had a great stay at Hotel Zelos, we hope to see you again.

10/10 Excellent

nahid

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Office Supervisor, Cassidy Arevalo on 10 Nov 2023
Thank you Nahid for leaving us a great review! I am so happy that you enjoyed your stay. I hope you return to Hotel Zelos the next time you are in San Francisco.

10/10 Excellent

Anne

Stayed 1 night in Oct 2023
Response from Front Office Supervisor, Cassidy Arevalo on 10 Nov 2023
Thank you Anne for leaving us a great review. I am so happy you enjoyed your stay. I hope you return to Hotel Zelos the next time you are in San Francisco.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great check in room was definitely worth the price let us late checkout overall 5 ⭐️
Stayed 1 night in Oct 2023
Response from Ben Lau, Front Office Manager on 19 Oct 2023
Thank you for taking the time to leave us a great review! I'm glad you liked the room and was able to get a late check out. I hope that you will come back to Hotel Zelos again in the future.