Ratings based on 7,080 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
60% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from US

Rusty Bath Fixtures

Posted 29-Nov-2016
Pros: Lovely room and lobby. Great location. Starbucks in lobby. Dining room
Cons: Rusty fixtures in bath
Location: Downtown near Civic Center, Davies Symphony Hall, Opera House, Asian Art Museum
The shower rod holders were rusted as was a wall mounting fixture in the bath. There was nothing attached to the rusted wall mounting device sitting empty so anyone slipping could be cut on it.
Comment from Hotel Management
30-Nov-2016 by Kevin, Hotel Management
Good day Rebcca, Thank you for your comments and alerting us regarding this safety issue, we are addressing that concerns. Kevin V/Director of Rooms
1out of 5
by A verified traveller from US

WORST HOTEL EVER!!!!!!

Posted 28-Nov-2016
First of all the Staff is extremely rude and disrespectful!!! When asking simple question they would answer with attitude! Half of our floor did not have power when we arrived!! It took like half an hour for hot water to come out when showering! The sheets were dirty and the smell in the room was unacceptable! Our restroom door would not close! I can not believe I paid $150 bucks plus 43 dollars for parking!! I would NOT recommend this place to anyone! The pictures on the website are a completely different then they look once you are there!!!!
Comment from Hotel Management
01-Dec-2016 by Kevin, Hotel Management
Good day Eduardo, I would like to thank your for your comments and for allowing me the opportunity to speak directly with you and completely resolve all of your concerns. Kevin V/Director of Rooms
4out of 5
by A verified traveller from US

Posted 28-Nov-2016
Beautiful old hotel well kept, perfect location right around the. Order from the Civic Center and a Bart station literally across the street. Staff is always friendly and more than accommodating to our stay. Affordable and classy.
Comment from Hotel Management
29-Nov-2016 by Kevin, Hotel Management
Good day Wynnd, Thank you for your comments. Kevin V/Director of Rooms
2out of 5
by A verified traveller from los angeles

Ok location

Posted 28-Nov-2016
Spent the thanksgiving weekend here and the hotel was ok, the interior was elegant in a classic way. Once you get past the lobby and Into the rooms it has a certain smell. It didn't smell bad per se, but did have an old smell to it. The rooms felt very dark as did the floor I was staying on, 6. Comfortable but small, the staff was great.
Comment from Hotel Management
29-Nov-2016 by Kevin, Hotel Management
Thank you Joey for your comments, we are sorry you didn't enjoy your stay. Kevin V/Director of Rooms
5out of 5
by A verified traveller from US

Nice hotel near Hayes District

Posted 27-Nov-2016
Attractive interior. Close to Davies Symphony Hall. Nice restaurants nearby. 24-hour parking valet. Public transport runs right there along Market Street.
Comment from Hotel Management
29-Nov-2016 by Kevin, Hotel Management
Good day Christopher, We are glad you enjoyed your stay and we appreciate your comments. Kevin V/Director of Rooms
1out of 5
by A verified traveller

Old hotel needs rehab

Posted 25-Nov-2016
Pros: Old historic hotel
Cons: Update the rooms and bathrooms. The toilet was from the 1950's?
Location: Not sure as we only spent one night.
The hotel is very old and requires to be cleaned up a bit. The shower had mold on the tiles? We spent one night and checked into a Marriott. A bit disappointing to be honest.
Comment from Hotel Management
29-Nov-2016 by Kevin, Hotel Management
Thank your for your comments and helping us correct these issues. Kevin V/Director of Rooms
4out of 5
by A verified traveller from Fresno, United States of America

Small Room but Conveniently Located

Posted 24-Nov-2016
Pros: Proximity to the Orpheum Theater Historical past and preserved 1920's vibe Helpful staff Quieter neighborhood Nice restaurant Starbucks downstairs
Cons: Perhaps the layout of the hotel room--we found that the large desk and chair made it hard to get around the bed.
Location: The reason we took this trip was to see The Lion King at the Orpheum Theater. Check out The City's list of Broadway shows--they do not disappoint!
My husband and I chose this hotel based on its proximity to The Orpheum Theater (where we were seeing a show one night). We got a good deal on our room and were happy to see we could park there (for a price) for the two days we were wandering The City on foot. The room itself was smaller than we were anticipating but it had a large closet, comfortable bed, and hot shower--the only necessities for these travelers! The staff was incredibly friendly and helpful. They answered our questions and helped us navigate city streets to get to the attractions we wanted to see. We ate at the hotel restaurant one evening and had a delicious dinner with great service. The best benefit to staying at the Whitcomb was its location: across the street from the theater, within walking distance to Union Square and Downtown, and a quick bus ride to the Piers. We prefer to take our traveling on foot and enjoyed having so many places to explore within a couple miles of our room.
Comment from Hotel Management
25-Nov-2016 by Kevin, Hotel Management
Good day Mrs. Holly, Thank you for choosing the hotel Whitcomb and providing valuable feedback. Kevin V/Director of Rooms
2out of 5
by A verified traveller from C.

Out dated hotel & dirty.

Posted 23-Nov-2016
Stood for one night and hotel is in need of renovations, the AC looked like the original since they opened the place , bathroom ceiling had stains & also the bed cover was stained like if hadn't been changed for days. Housekeeper started knocking on my door at 8 AM waking me up keep in mind check in is not until 12 , mentioned this to the front desk and they said next time they suggest putting on the do not disturb sign. Didn't apologize for this incident at all. Overall would not go back to this hotel.
Comment from Hotel Management
25-Nov-2016 by Kevin, Hotel Management
Good day Jesse, Thank you for your comments. Kevin V/Director of Rooms
2out of 5
by A verified traveller from US

Found bed bugs

Posted 22-Nov-2016
Found bed bugs when we were getting ready to leave the next morning.
Comment from Hotel Management
29-Nov-2016 by Kevin, Hotel Management
Thank you for your comment and bringing this very important issue to our attention. Kevin V/Director of Rooms
2out of 5
by A verified traveller from US

Whitcomb Hotel - Old & smelly

Posted 21-Nov-2016
Pros: Historic
Cons: Cleanliness, customer Service, Billing transparency - Still waiting to get back $100USD
As a landmark for San Francisco History Hotel Whitcomb is a must see, but that doesn't mean you have to stay in it . we decided to stay here because we wanted to try something different, the hotel rates are must likely the same as other hotels, but as soon as we got here we knew it was a mistake . Front desk people are slow and kept us waiting for 20 minutes, with 2 people on the line. once we had our room walking on the elevators and they where smelly and not clean . we got to our floor and the carpet was dirty and had a dust smell. our room was somewhat clean but really old furniture and mattresses, there is limited insolation in between rooms so you can easily hear other rooms. And billing wise we had already paid our stay and the Hotel Charged me an extra 100 USD which i've inquired what was that about and they have not replied.! i could've have stayed at the Loews Regency for the price i paid with better accomodations cleaner environment greater customer service .
Comment from Hotel Management
23-Nov-2016 by Kevin, Hotel Management
Good day, Thank you for your comments, $100 is only authorized for incidentals and is returned after you check out, if this was a debit card your bank could take longer to refund, I hope this answers your question and i extend my apologies your the service short comings. Kevin V/Director of Rooms