Ratings based on 7,259 Verified Reviews

3.3 out of 5
60% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Overpriced for quality of hotel

Posted 19-Feb-2017
Night manager was unfriendly. Hotel very old and rooms mediocre. Not in the best neighborhood
3out of 5
Recommended
for Everyone
by A verified traveller

Vintage Hotels in Need of Greater Renovation

Posted 18-Feb-2017
Location: Not far from the Moscone center, ACT Theater Group, American Ballet Theater, and the Civic Center. Cabs and trolleys right out front.
The Whitcomb is a once upon a time grand hotel that needs to rethink a fuller renovation. While the lobby is quite beautiful in an historical sense, honoring that history with a lack of electric outlets in a room in this modern age means to fall behind the demands of the modern traveler. Mind you, the Whitcomb was pleasant enough and give me easy access to the Moscone Center, the rooms need better lighting, and the bathrooms need to be upgraded to meet modern requirements. While the bathrooms have been renovated somewhat, hair dryer, great shower head, the faucet handles, wobbly, need to be switched out for new styles. The bathroom is in desperate need of shelving, as otherwise one has to put their toilet articles on the closet shelf or dresser. Going back to the electric outlets, when guests ask for extensions or the multiple plug receptacles and are told, "many of asked, so they are out of them," this is a problem. A guest shouldn't have to get down on the floor and switch out the plug on the floor lamp for the one on his computer. On the plus side, it is a venerable hotel, with a knowledgeable staff and a convenient restaurant that serves a nice breakfast variety. Like many things in this world, it has great potential but needs a more thorough makeover.
Comment from Hotel Management
20-Feb-2017 by Kevin, Hotel Management
Good day, Thank you for your comments, I apologize for your experience and the your concerns are being addressed. Kevin V/Director of Rooms
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the heart of the action.

Posted 16-Feb-2017
Close to city transportation we loved the ambiance of the hotel. Staff was quick to check in And out. Room was clean. We gave a pass for n the creakyness of elevators and slightly dank stuffiness due to the historic nature. Overall it was perfect for our stay
Comment from Hotel Management
16-Feb-2017 by Kevin, Hotel Management
Good day, We greatly appreciate you comments and thank you for your business. Kevin V/Director of Rooms
4out of 5
Recommended
for Everyone
by A verified traveller

Slice of History

Posted 16-Feb-2017
If you are looking for a slice of SF History, Whitcomb is your spot. Don't be dissuaded by the hipster reviews that write this place off. If you like old creeky buildings with amazing marble and wood decor. Rooms are cozy and old feeling. But tidy, like grandma's house. Not a shiny new spot at all, but had good old energy and proximity to BART is noteworthy.
Comment from Hotel Management
16-Feb-2017 by Kevin, Hotel Management
We thank you for your comments and hope to see you again. Kevin V/Director of Rooms
5out of 5
Recommended
for Everyone
by A verified traveller

Saved my night

Posted 15-Feb-2017
My company put me up in a hotel that made me feel unsafe and uncomfortable . Got on Expedia for my second nights stay and booked your hotel. I was relieved to enter this nice, friendly hotel. Christina got me a suite and I had dinner at the hotel restaurant. Great night stay !!!
Comment from Hotel Management
17-Feb-2017 by Irmarie Berdecia, Hotel Management
We appreciate your kind words. It was a pleasure having you stay with us!
3out of 5
by A verified traveller

WORST AREA POSSIBLE. UNSAFE TO GO OUT THE DOOR

Posted 14-Feb-2017
Cons: THE STAFF
Location: HORRIBLE LOCATION
BAR WAS CLOSED 4 DAYS OUT OF THE 8 I WAS THERE THE BAR MANAGER WAS A JOKE THE AREA IS AS DANGEROUS AS IT GETS TO CHARGE THAT MUCH MONEY IS VERY WRONG
Comment from Hotel Management
16-Feb-2017 by Kevin, Hotel Management
Thank you for your comments, I would like to apologize for your unfavorable experience with our staff I will be addressing them directly. Kevin V/Director of Rooms
3out of 5
by A verified traveller

Market Street Noise

Posted 13-Feb-2017
Pros: We like the style and age of the hotel.
Cons: Most of what could be improved is out of the control of the hotel. It's location is the problem. Market st. is one of the most busy streets in the c
Location: Great location for restaraunts and shopping. But the location is overun by the homeless.
We decided to stay on Market st. to get an authentic San Francisco experience. We got it alright. By far one of the noisiest streets in SF to stay on. Ambulances and Police vehicals were were basting their sirens at all hours of the night. Also there is a serious homeless issue in SF and there are homeless people everywhere near the hotel. Needless to say we did not feel safe.
Comment from Hotel Management
15-Feb-2017 by Kevin, Hotel Management
Thank you for your very valuable feedback. Kevin V/Director of Rooms
1out of 5
by A verified traveller from San Jose, CA

The only good thing was the location.

Posted 13-Feb-2017
Pros: The location was close to where we wanted to visit.
Cons: Invest in some new mattresses and update the decor.
Location: Close to SFJAZZ, Davies Symphony Hall, City Hall, etc.
I booked this hotel because it was close to the SFJAZZ center. I stayed in a room that had two beds. The bed I slept on was too soft. I'm not a heavy person, but the bed sank in the middle when I would lay down on it. I woke up with a terrible pain in my back and neck. The other bed was lumpy and soft. My son had a terrible time sleeping in it as well. I realize that the hotel is vintage but they need to invest in some new mattresses. I would not recommend this place unless you like the hotel in American Horror Story.
Comment from Hotel Management
15-Feb-2017 by Kevin, Hotel Management
Thank you Maria for your comments, we are addressing your concerns mentioned. Kevin V/Director of Rooms
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Feb-2017
Location: Good central city location but adjoining neighborhood is overrun with seedy drug dealers. The neighborhood still feels safe despite the druggies.
Low cost old property with minimal service and amenities.
Comment from Hotel Management
12-Feb-2017 by Irmarie, Hotel Management
We appreciate your feedback. We work hard in making our guests happy!
3out of 5
by A verified traveller

Small room, in need of updates, in an ok area

Posted 12-Feb-2017
For the price, it was ok. There are better for the value.
Comment from Hotel Management
12-Feb-2017 by Irmarie, Hotel Management
We appreciate your feedback. We work hard in making our guests happy.