Ratings based on 6,434 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
61% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Atlanta, Georgia

Convenient. Hotel.

Posted 29-Apr-2016
I was very disappointed in the services but the hotel is convenient and comfortable. The gift shop was not open when I left or even when I wanted to reserve transportation to the airport. I ended up wasting a five dollar reservation to the airport and then spent almost 45.00 on a taxi.
5 out of 5
by A verified traveller from La Verne, CA

Last Minute Weekend Getaway

Posted 28-Apr-2016
Pros: Check-in was fast. Great location. Easy access to public transportation (BART & MUNNI (subway). Good value for the money.
Cons: I would ask that the bar at the lobby restaurant be open in the morning for mimosa's! What restaurant serving breakfast doesn't serve mimosa's?
Location: Great location. Easy access to public transportation (BART & MUNNI (subway). Centrally located in the city for easy access to site seeing and shopping
Booked this hotel last minute. Check-in was quick and easy. Great location. Easy access to public transportation (BART & MUNNI (subway). Good room with a great working shower head. Great value for the money. Beautiful hotel too! Close to shopping and site seeing areas all over the city.
Comment from Hotel Management
28-Apr-2016 by Irmarie Berdecia, Hotel Management
Raymond, Thank you for your feedback. We appreciate your suggestions, and will put them into consideration. We are glad you were happy with your stay. We look forward to seeing you again soon! -Irmarie Berdecia
2 out of 5
by A verified traveller from California

Very disappointing

Posted 27-Apr-2016
Pros: Nothing!
Well we first drove up to our hotel the cab driver warned us that the hotel was surrounded by "homeless crackheads" so we had to be careful. Being from another city and never visiting San Francisco before, we had no clue what we were getting into, however the pictures of the place looked nice online. crackheads were everywhere sitting outside the hotel doors. Starbucks, which was located in the hotel, also had bums that asked my husband and I to buy him coffee and he was clearly drunk/high. We refused and felt unsafe and never returned to that starbucks. Our room was OK but definitely wasnt picture status. The carpet on the 3rd floor hallway to our room was coming up and caused me to trip during my stay as well. Day 2 of our stay our toilet no longer flushed. We called for maintenance and when the guy came he said he had to replace a part and will be back. 30 min later never came, we had to call the front desk again and tell them we were going to at least shower so we could start our day. Finally an hour later 2 guys came in and were in the bathroom for an hour, causing a delay for my husband and i get ready. Then the next morning at 6:30am we are rudely woken up by a FIRE ALARM!!! we open our door and just see other guests running towards the stairwell! We run out in our PJ's and make it down to the lobby to hear 15 min later that it was a false alarm. We go back to our room and get back in bed and just before falling asleep AGAIN the loud alarm!! NEVER WILL RETURN!!!
4 out of 5
by A verified traveller from New Zealand

A Grand Old Lady

Posted 25-Apr-2016
Pros: Starbucks downstairs.
Cons: Clean up the homeless people outside?
Location: Great to have BART and Metro station right outside front door. Cable car outside too that took you straight into town.
Was a nice hotel. Starbucks downstairs was a bonus. A beautiful old hotel which was obviously grand in its day. Value for money. Location was a pity. Great to have train station and street cars right outside front door. Very good security and staff.
4 out of 5
by A verified traveller from Palm Desert

Cool Old Historic Hotel

Posted 24-Apr-2016
Pros: Elegant, pretty much fully restored, great location right in front of the BART and bus / trolley stops.
Great location. If you stay here, keep it in perspective. You are staying in a 100 year old historic landmark. Very cool hotel and the rooms were adequate. it was way better than I expected for the price.
Comment from Hotel Management
25-Apr-2016 by Irmarie Berdecia, Hotel Management
Larry, Thank you for your feedback. We work hard to make our guests happy. Warm Regards, Irmarie Berdecia Guest Services Manager
1 out of 5
by A verified traveller from M

Horrible Experience

Posted 24-Apr-2016
When I first arrived I was put in room 704. The T.V. Didn't work properly and the next day I saw a mouse in the room. I was moved to room 635 and that room wasn't much better. I was sharing my overall experience with other hotel guests and they also informed me that they saw a mouse in their room. They stated they won't stay at hotel Whitcom again. One of the staff members said the cleaning ladies DOES NOT CLEAN the rooms properly. Please don't stay at this hotel, it's not worth it. That was my 4th and last time staying at hotel Whitcom.
Comment from Hotel Management
27-Apr-2016 by Irmarie Berdecia, Hotel Management
Tony, Our sincerest apologies for the issues you encountered. We will work hard to fix these issues. Our team will reach out to you shortly to get further detail. We would like to work with you to make this better. Thank you for your feedback. Warm Regards, Irmarie Berdecia Guest Services Manager
4 out of 5
by A verified traveller

Great but 6 am fire alarm!

Posted 23-Apr-2016
Very helpful magement and staff. Upon request disability accessible space made available. Thank you.
Comment from Hotel Management
23-Apr-2016 by Irmarie Berdecia, Hotel Management
Valued Guest, Thank you for your feedback. We apologize for the issue you encountered. Warm Regards, Irmarie Berdecia Guest Services Manager
3 out of 5
by A verified traveller

Posted 23-Apr-2016
Aircon noisy and bed mattress needed upgrading Management not understanding of family emergency that led us to paying for a night we did not stay , but hey that's business and capitalism for you...
3 out of 5
by A verified traveller

Middle of everything .

Posted 22-Apr-2016
Room was a little bit small but comfortable. It's an old vintage hotel so the bathroom door didnt lock. Kinda has a haunted mansion feel but I promise there was nothing scary about it. Just wish it was a bigger room and bathroom. Ac worked fine and it's close to everything. We walked to restaurants, rode the Bart to Oakland, and drove to both Bay and Golden Gate Bridge, and Fisherman's Warf and all traveling time was all under 30 minutes.
Comment from Hotel Management
22-Apr-2016 by Irmarie Berdecia, Hotel Management
Valued Guest, Thank you for your feedback, we work hard to make our guests happy. -Irmarie Berdcia
3 out of 5
by A verified traveller

Posted 22-Apr-2016
Good experience overall. Managers work hard to make you happy. They are setting up transportation solutions in the future but currently I highly recommend using uber. The front door pick up is very easy and you can get most places for 5-8 bucks!!! Beds were nice and comfy and the hotel was a good experience of history.
Comment from Hotel Management
22-Apr-2016 by Irmarie Berdecia, Hotel Management
Valued Guest, Thank you for your feedback. Warm Regards, Irmarie Berdecia Guest Services Manager