Ratings based on 5,209 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
75% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice older hotel for the price but out of the way.

Posted 02-Sep-2015
Pros: Older but well maintained and very clean.
Cons: The walls are very thin so we heard our noisy neighbours returning at 4am from their night out. The concierge was unenthusiastic.
Location: This hotel is not very close to restaurants or shopping.
We got a great deal on this hotel so it was good for the money. It was not very close to restaurants or shopping. The restaurant across the street was great for breakfast. The concierge was not very helpful or enthusiastic.
4 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Convenience in Transportation

Posted 01-Sep-2015
Pros: Convenience and easy accessibility.
Cons: Change air conditioner to a quieter one.
Location: Close to shopping , Union square, landmarks like the Civil Court bldg, Opera House, Asian Art Museum,Chinatown,Mikkeler the bar .
The hotel is right in front of the Bart station,the Muni, and the F bus that goes all the way to the Fisherman Wharf. It's an easy walk to shopping malls, Union Square and a block away from tour bus routes. The diner across the street serves good food. Starbucks is right on the hotels first floor. The only negative that would really bother you would be that Market St is not well protected by the city that it smells urine from 4th street to 9th street . They need to hose it down or something.Otherwise it's all very good
1 out of 5
by A verified traveller

Posted 31-Aug-2015
Smells really bad, dirty The bathroom was very small. Ac made a lot of noise
1 out of 5
by A verified traveller

Dont stay here

Posted 31-Aug-2015
Dirty carpet, smells of urine, dangerous part of town, wifi is horrible, bathroom on the first floor is locked due to homeless going in, no fridge, elevators dont work, overall a bad experience.
2 out of 5
by A verified traveller

Only good thing was Hotel was close to my events

Posted 31-Aug-2015
Pros: NA
Cons: NA
Location: NA
Couldn't take a shower..Plumbing was clogged...Will not go there again
1 out of 5
by A verified traveller

RODENTS

Posted 31-Aug-2015
Pros: I did not like anything about this hotel.
Cons: It need to be thoroughly inspected.
Location: The only thing to do nearby is to go on the bart and get the hell away from the hotel.
Don't stay here. You've been warned. You can stay at a well known name brand hotel for just a few more dollars. Hallways Reminds me of horror movies. Felt death around the corner. The shining. Room 421 Upon entering you're underwhelmed with how small the room is compared to the pictures. The shower is smaller than the showers you'd find in Europe. The bathroom has nowhere to put your toiletries except on the top of the toilet water tank. The sink looks like it's about to fall off the wall. The pipes are exposed and you can see the dust and rust buildup. The closet light is a lightbulb affixed to the wall with a dangled string to turn it on and it didn't even work. I was laying on my stomach scrolling through Instagram when from the corner of my eye I saw something move across the floor from out under my bed. I thought it was a spider. So I kept looking. It might have crawled under the chair. I moved the chair. And it scrambled back under the bed. It was a mouse. They weren't very shocked when I called the front desk. They changed us to a "superior" room that looked exactly like the room we were in, albeit two floors up. Room 622 The toilet tank was leaky and made noises every so often. The shower water pressure was dismal. There were flies in the room. Got bit by a mosquito. Our booking was supposed to be for three nights. Left after the first. And they still charged us over two ben franks. At least we got out of there alive.
2 out of 5
by A verified traveller from id

Wasn't that great

Posted 30-Aug-2015
Pros: Not a lot
Cons: Smell. Water pressure. Cleanliness.
Location: Close to shopping
Historic in every sense. Some things need updated, like plumbing
3 out of 5
by A verified traveller

Not as good as it was

Posted 30-Aug-2015
I've stayed at this hotel on and off for the last 10 years. It's a cheap, no frills, wonderfully located, basic, but comfortable hotel. This wasn't my favorite time though and I might be ready to reconsider my choice. I stayed on the third floor, a little noisy, sure, but you get what you paid for. The problem was the bugs. Little flying things that seemed to concentrate around the shower drain (each time I washed them down, I was probably killing 20-30 of the things). But they kept coming back. Really yucky! I'm sure things like this are hard to stop in a hotel, but honestly, it was a little much. I filled in the complaint card when I left, but nobody contacted me. So if you have no bugs, a good and basic place to stay. If they still have the bugs ... maybe reconsider :-(
3 out of 5
Recommended
for Everyone
by A verified traveller

in the city center near transportation

Posted 30-Aug-2015
Pros: that it is historical
Cons: there is only one person in the front desk
Location: in the downtown, close to transportation, market is on block away
nice staff in the front desk, clean room, walking to union square and the market
3 out of 5
by A verified traveller

Safe Haven from the homeless traffic

Posted 29-Aug-2015
Besides being situated in the unfortunate homeless hornet nest, the closet was broken, the sink was dirty, and the water pressure was low. The room was slightly dank and I wouldn't recommend staying here.