Ratings based on 7,340 Verified Reviews

3.3 out of 5
60% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel

Posted 25-Mar-2017
Very close to fine dining close to parks as well as a long list of social places nearby such as clubs ,and Bars, and internet café.
Comment from Hotel Management
25-Mar-2017 by Irmarie Berdecia, Hotel Management
We appreciate your kind words.
2out of 5
by A verified traveller

Ok hotel. Antiquated and dark

Posted 24-Mar-2017
Pros: Centrally located and close to a lot of shops, entertainment and food. Somewhat affordable
Cons: General updating of the facilities. the gym needs to be expanded and the wifi was not reliable or fast enough.
Location: Shopping!
My stay was just OK; it was a place to lay my head at the end of the day. The Hotel could at least have provided bottled water in the rooms if not a refridgerator.
Comment from Hotel Management
27-Mar-2017 by Irmarie Berdecia, Hotel Management
We appreciate your feedback. We do offer refrigerators upon request. It was a pleasure having you stay with us.
4out of 5
Recommended
for Everyone
by A verified traveller from annapolis MD

Centrally located

Posted 24-Mar-2017
Pros: The character of the hotel and the beds.
Cons: Add individual coffee machines to the rooms.
Location: Able to get to all attractions thanks to the public transportation right outside the front door.
Beautiful historical building, beds very comfortable and clean. Bathroom very small and no coffee offered in the room nor in the lobby?? Very close to all transportation so generally very happy with the hotel.
3out of 5
by A verified traveller

closed to bart station, hallway is dark,

Posted 24-Mar-2017
overall, the picture from hotel is slightly different from room. hallway- dark and smell like old house room - looks slightly different from the website tv - almost no channel is working bed - "suspect" has bed bugs
5out of 5
Recommended
for Everyone
by A verified traveller

when your truck gets drunk

Posted 23-Mar-2017
this hotel is my go to when it comes to having to stay overnight when libations are had in mass quantity!
1out of 5
by A verified traveller

Terrible neighborhood

Posted 23-Mar-2017
Won't stay there again. Staff unfriendly. Dark hotel.
4out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 20-Mar-2017
The hotel has comfortable bed and clean with good location!
Comment from Hotel Management
22-Mar-2017 by Irmarie Berdecia, Hotel Management
We appreciate your feedback. I'm glad to hear our location was convenient for your needs!
2out of 5
by A verified traveller from Colorado

Top of my list of hotels to avoid in SF

Posted 20-Mar-2017
Pros: The lobby is very nice, as are the hallways, etc. Everything has a clean, sophisticated vintage charm. Staff was friendly.
Cons: The room we stayed in needs to just be demolished and rebuilt from scratch using at least some 20th century construction technology.
Location: Nestled in the heart of downtown amidst the homeless, you'll not want to linger nearby.
The room was very small and dark. Little natural light, and very dim lightbulbs in all the fixtures, and a severe lack of electrical outlets. No amenities at all, no coffee maker, fridge or anything like that. Bathroom lighting was very poor, and it would have been impossible to shave or apply makeup, had I been inclined to try. One of the most depressing rooms I've ever spent the night in. My family was not at all happy with the situation, and we cut our stay extremely short and moved to a nicer hotel.
4out of 5
Recommended
for Everyone
by A verified traveller

Too difficult to park otherwise nice hotel.

Posted 20-Mar-2017
Husband was in the hospital. Wanted to be closer to him but the traffic and parking situation was rather difficult with all the trolleys and buses and such. Hotel was a beauty tho.
Comment from Hotel Management
22-Mar-2017 by Irmarie Berdecia, Hotel Management
We appreciate your kind words!
1out of 5
by A verified traveller from Sun Francisco

Posted 20-Mar-2017
Pros: We had two rooms and stayed one night. It was bad experience.
Cons: The decoration of the hotel need to change. It likes a hundred yeas old.
The location is not good, there are homeless outside of the hotel.
Comment from Hotel Management
22-Mar-2017 by Irmarie Berdecia, Hotel Management
Thank you for your feedback. I will address each issue directly.