Ratings based on 7,615 Verified Reviews

3.3 out of 5
60% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Reasonable price for SF hotel

Posted 25-Jun-2017
Older hotel in decent condition. Room size was small but comfortable. Wireless service is not good due to hotel construction and the apparent lack of repeaters. There is a great diner across the street that serves breakfast, lunch and dinner. Neighborhood not great with homeless/panhandlers, but seemed ok during the daytime.
3 out of 5
by A verified traveller from Petaluma, CA

Beautiful Historic Hotel

Posted 25-Jun-2017
Since we were going to a show at the Orpheum, this hotel was in the perfect location as it is directly across from the theater. The hotel is beautiful and historic. Unfortunately the mattresses are just as historic. I couldn't sleep at all that night. I'm not sure if I would stay here again...unless the mattresses had been updated.
1 out of 5
by A verified traveller

Don't stay here.

Posted 24-Jun-2017
Slow elevators Super dark hallways. Clogged Shower. Water didn't drain. Pay per view TV tease, doesn't work. Air conditioner noisy, bangs, clanks and konks out. No coffee maker in the room. Workers working on the drain for two days. Didn't move us until we asked. New room wasn't much better. Knowing all this would u stay here again or at all? Enough said.
2 out of 5
by A verified traveller

Posted 23-Jun-2017
Beds were terrible! Sloping old materress and I had bites on my legs when I woke up, not sure if bed bugs. Old historic hotels can still be clean fresh and comfortable but not this place!
1 out of 5
by A verified traveller

Very old and rooms are so small

Posted 23-Jun-2017
Lobby looks great. Staff at front desk are not very friendly. Upon entering room the beds look nice. The paint is awful. You can tell it's been repainted over and over without the original paint being stripped. The restroom is so tiny. I thin an RV has a bigger restroom. There was no shower curtain. I called for one. Thirty minutes later I received one yet no way to put it up without hooks. The closet is bigger than the bathroom. Rust all over the restroom. Elevators are so old. We had to use the stairs after waiting thirty minutes to get an elevator. And there are 4 elevators however I doubt they all work. The hotel is in an ugly part of town. Streets are so dirty. Homeless teens outside at night in groups of ten. Wouldn't pay to stay there again. And be ready to pay an arm and leg for parking. And have to wait thirty minutes to get your car back. I know this is a so called historic hotel. The management should keep it up. Not just the lobby but the rooms etc. and get friendlier staff please. I think rooms at motel 6 are more luxurious than this.
3 out of 5
Recommended
for Everyone
by A verified traveller

Unexpected cost

Posted 23-Jun-2017
They didn't tell us that they they needed a 100 dollars to hold
1 out of 5
by A verified traveller from san fran

1,000,000 strung-out homeless hotel.

Posted 20-Jun-2017
I will be efficient: 1. Toenails on carpet, hair in bathroom 2. By day 3 - no working lights or alarm clock. 3. Staff don't even smile 4. The most broken people living on the streets in front of/around hotel. Many just strung out on something laying all over, all day. 5. It is just simply a gross place. Spend a few extra bucks and stay directly in Union Square.
Comment from Hotel Management
22-Jun-2017 by Kevin , Hotel Management
Michele, Thank you for your comments. Kevin V/DOO
2 out of 5
by A verified traveller from LA

Good location, rude staff, uncomfortable beds

Posted 12-Jun-2017
Pros: location
Cons: Customer service, upgrades to rooms
Good location, rude staff, uncomfortable beds, dingy room
Comment from Hotel Management
17-Jun-2017 by Kevin, Hotel Management
Jared, I am truly sorry for your uncomfortable stay, thank you for your comments, we are addressing your concerns. Kevin V/DOO
3 out of 5
Recommended
for Everyone
by A verified traveller

Okay hotel, kind of sketchy

Posted 07-Jun-2017
Pros: Clean and what I expected.
Cons: Staff, while nice they seemed unorganized.
Location: the location is rough and sketchy.
Hotel manager seemed rude and the employees seemed unorganized. However, once I got into my room it was clean and was what I wanted.
Comment from Hotel Management
12-Jun-2017 by Kevin, Hotel Management
Good day Anonymous, Thank you for your comments. Kevin V/DOO
2 out of 5
by A verified traveller from Colorado

Historic Hotel

Posted 05-Jun-2017
Pros: The historic look
Cons: The floor in the entire hotel need to be replaced. the bathroom need to be updated to todays standards. They need to hire someone that can do repairs
Location: The location of the hotel is infested with homeless people. There is a terrible smell of urine due to the homeless urinating outside the hotel.
The first room that I was given had the door lock broken and they seemed to be aware of the problem because as soon as I told them that I could not open the door with the card key that I was given they told me that it had been broken for a while. the second room that I was given had not been cleaned. the beds were not done, trash on the floor. So I was given an upgraded room on the 6th floor. The floors were very squeaky the bathroom door was noisy too. There was mildew around the bathtub. Even the beds were squeaky.
Comment from Hotel Management
07-Jun-2017 by Kevin , Hotel Management
Thank you for your comments, I am sorry for your experience and I am trying to locate your room and correct the issues mentioned. Kevin V/DOO