Ratings based on 7,505 Verified Reviews

3.3 out of 5
60% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveller from Sacramento

Nice hotel, close to the Orpheum theater

Posted 22-May-2017
Pros: Love the location and historic feel.
Cons: Some modernization in the bathrooms. The toilet in out room needed to be replaced.
Location: Walking distance to BART & Orpheum theater.
Excellent customer service from the moment we stepped into the hotel. Very close to BART and the Orpheum Theater. Restaurant on-site, as well as a Starbucks. Hotel has a lot of charm, and great for people who enjoy historic hotels.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-May-2017
Great old hotel convenient location Friendly staff Clean room Easy parking
4 out of 5
Recommended
for Everyone
by A verified traveller from Phx, AZ

Hotel w character

Posted 21-May-2017
Given the age of the hotel, it was nice. However, elevators were dirty & carpets could stand an update. But other than that, the rooms were nice, very clean & beds were comfortable. Staff was pleasant. Would stay again.
2 out of 5
by A verified traveller

Posted 19-May-2017
Old bumpy beds, almost no water in showers, linking pipes, very limited TV stations, in need of upgrades
2 out of 5
by A verified traveller from san francisco

Posted 18-May-2017
Very old and not updated, staff isn't helpful or friendly, rooms aren't super clean, fire alarms went off, walls are paper thin, dark and dingy rooms even though the hotel lobby looks super clean and bright and new
Comment from Hotel Management
18-May-2017 by Kevin, Hotel Management
Good day traveler, I apologize for the issues that you encountered during your stay, we thank you for your comments. Kevin V/DOO
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-May-2017
Old hotel so expect some "character". Charged to use slow, outdated computers in their "Business Room".
Comment from Hotel Management
18-May-2017 by Kevin, Hotel Management
Thank you for your comments. Kevin V/DOO
4 out of 5
Recommended
for Everyone
by A verified traveller from Vermont

Great location for public transportation riders.

Posted 17-May-2017
Cons: Full curtains to block the light.
Bart subway and Muni trains are right there at the edge of the Hotel and there are tons of buses going up and down Market St. to get to wherever you want. Very close to historic and beautiful state buildings and the main SF Public Library. As a female alone I did not feel threatened coming in from public transportation during the evening, but I am used to cities and seeing people living on the streets. There's always Uber or taxis if it is really late or you want to feel more safe. I recommend earplugs because sirens downtown can be very loud (also sleep mask if you are affected by light since curtains are decorative and don't fully shut). Bartender was helpful recommending non-touristy local nightlife. Quality / price was good and the Expedia discount really helped.
Comment from Hotel Management
18-May-2017 by Kevin, Hotel Management
Good day Brenda, We greatly appreciate your comments. Kevin V/DOO
4 out of 5
Recommended
for Everyone
by A verified traveller

Sleep Only Room

Posted 17-May-2017
Great for a night out on the town. Old building. Thin walls.
Comment from Hotel Management
17-May-2017 by Kevin, Hotel Management
Good day Anonymous, Thank you for your comments. Kevin V/DOO
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Old world elegance

Posted 16-May-2017
Pros: Location, old world charm and history, great lounge
Cons: Need friendlier front desk people.
Location: Love it. Theaters, galleries all close by. Not to crazy about the number of junkies but I suppose they have to go somewhere!
We like older hotels and the Whitcomb has both old world charm and history. We like the location in the theater district and also that it is away from the busy and nosy Embarcadaro but that everywhere worth going is easily accessible by trolley, bus or cab. the front desk staff could use a few charm lessons but everyone else was friendly and accomodating.
Comment from Hotel Management
17-May-2017 by Dennis R., Hotel Management
Thank you for taking the time to write a review. Your feedback is very important to us. We wish you well and hope to see you again. Dennis R.
3 out of 5
Recommended
for Everyone
by A verified traveller

Okay for price we paid for.

Posted 16-May-2017
Cons: Replace carpet
Location: Lots of homeless along Market Street.
If you just need a place to sleep, then the hotel is okay. The beds were clean and comfortable. The washroom was small and tight but clean. Carpet is too dark and gloomy. Hotel reception was unwelcoming. They say welcome but doesn't seem to mean it. On the otherhand, the cleaners were friendly and accommodating to our requests.
Comment from Hotel Management
17-May-2017 by Dennis R., Hotel Management
Thank you for taking the time to write a review. Your feedback is very important to us. We wish you well and hope to see you again. Dennis R.