Ratings based on 2,303 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Rooms are to small

Posted 31-May-2017
When checking in, the front desk staff was very rude and sarcastic and unhelpful. We asked to be moved to a bigger room with two beds, and he's response was "it's too late, you should've done this earlier" done know if I would stay there again.
3 out of 5
by A verified traveller from Stickton, CA

Very load

Posted 30-May-2017
The walls are very thin. I was able to hear people talking in the next room. Keep me up all night. Rooms are very small. Park is very small and elevator is also small and slow.
4 out of 5
Recommended
for Everyone
by A verified traveller

Surprisingly nice hotel hidden away on Powell St

Posted 29-May-2017
This was a great location to launch into other activities around the Powell and Market St. area with connections to the rest of San Francisco. Would absolutely stay there again.
2 out of 5
by A verified traveller

Posted 26-May-2017
No ventilation in a tiny room so hot and stuffy. I felt like I can uodates breathe.
Comment from Hotel Management
27-May-2017 by Tyler L, Hotel Management
Thank you for the comments, we are sorry you did not enjoy your room and will review this feedback with our team to help us improve. We appreciate you taking the time to let us know
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Value

Posted 13-May-2017
Good value for the location! The Concierge was helpful!!! The room was small but adequate -- would be great to have a chair in the room.
1 out of 5
by A verified traveller

Great location in the city- terrible facilities

Posted 20-Apr-2017
Pros: Friendly staff
Cons: room size and accommodations
The room was very very small with no windows, the toilet was up against a wall which made it difficult to use. No pleasant features or room for your things.
Comment from Hotel Management
22-Apr-2017 by Tyler L, Hotel Management
Thank you for the feedback, we are sorry to hear your visit was less than excellent. We will share this with our team to help us improve. We wish your stay would have been more enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Mannequin & Halo

Posted 18-Apr-2017
Pros: The location, design, colors and it wasn't a chain hotel. Deff. unique San Fran Hotel.
Cons: An extra TV in the living area (sofa) for the Jr. Suites maybe a IPOD DOCK to play music.
Location: Location is excellent for us, right in the middle of everything. Next time we will try the steakhouse next door.
We were only here for one day for a concert. It was the first time visiting San Francisco and staying at this Hotel. We enjoyed every second of it. The Jr. Suite is worth every penny and we will be coming back again with our kids.
4 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

cozy hotel close to union square on powell street

Posted 15-Apr-2017
perfect except the trolley cars rolling by kinda loud
2 out of 5
by A verified traveller

Posted 13-Apr-2017
Cons: My room was very dark with no natural light. I asked to move rooms to no avail. Way overpaid for a dark room
Not happy with room. Dark no natural light, faced a brick wall. Not okay, feel misled by what I booked through expedia
Comment from Hotel Management
15-Apr-2017 by Tyler L, Hotel Management
Thank you for the feedback on your recent stay. I apologize you did not enjoy your room and we did not have alternative options available. I will review these comments with our team to help us improve. We wish your stay would have been more enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveller from california

Hidden but worth it

Posted 05-Apr-2017
Stayed a weekend and it was nice. We had trouble finding the location because of so much construction on the road in front but once we found it we loved it and the location in the middle of the hustle and bustle of the city