Ratings based on 2,410 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Super convenient location.

Posted 14-Oct-2017
Pros: Location
Cons: Noise control
Location: Shopping and tour bus stop is right around the corner. There is a 24hr Walgreens across the street.
Nice update. Small sink but tube is big enough. Noisy due to the window in the bathroom. I could hear people from two floors up when they talk in their bathroom.
2 out of 5
by A verified traveller from Ottawa, ON

Very small room but great location

Posted 13-Oct-2017
Pros: The location is great. Walking distance from many stores, restaurants and attractions.
Cons: The rooms should be redesigned in a way that makes more sense space-wise.
Including the additional resort fee, better off going to another hotel that charges a bit more but offers spacier rooms. We arrived later in the evening but had good check-in service. The room we had felt to me like a hole in the wall; the main area was barely bigger than its queen size bed! Forget laying out your personal items and luggage - there's absolutely no space for that. And the tiny walk-in closet had no light so I had to use my phone's flashlight. The bathroom was of a decent size though, which is quite strange. We only needed to stay one night; thank god! Also, as part of the resort fee, you are supposed to get filtered water and a refillable bottle in the room. The bottle was nowhere to be found. We called the front desk that evening to ask for one. And of course they were out of bottles somehow. It's only because we insisted to get one at check-out the next morning that we finally got it.. a bit too late. We left our luggages checked in with the concierge in the morning so that we could go explore the city all day before heading out of town. When we retrieved them in the evening, kid you not, my locked bag was unlocked. Interestingly though, as far as I can tell, nothing was missing. I travel quite a bit and have never had this happen to me before. I even started doubting whether I had indeed locked it. But I clearly remember checking the lock twice before leaving. So you may take it as a warning if you want.
Comment from Hotel Management
15-Oct-2017 by Tyler L, Hotel Management
Thank you for sharing your recent stay. We are pleased to hear you enjoyed our location and service. I do apologize if you were unsatisfied with the room set up and we were out of water bottles. I will review these comments with my team. I can assure you we take the safety of our guest items very seriously. I will also speak to my bell team. Thank you again we wish your stay would have been more enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Oct-2017
Nice hotel, staff very friendly, clean, convenient. Well maintained
2 out of 5
by A verified traveller from Alaska

Good location but poor noise proofing and beds

Posted 02-Oct-2017
The location is prime if you want union square. Beds are horrible, poor upkeep of the property, noisy and hot in the hotel.
Comment from Hotel Management
03-Oct-2017 by Tyler L, Hotel Management
Thank you for the feedback. We are very sorry to hear your stay was less than excellent. We appreciate your comments and will review this with our team.
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient downtown location.

Posted 01-Oct-2017
Pros: Location.
Cons: AC in all the rooms please.
Location: Very convenient downtown walk able location.
This is an old hotel that has been updated. Most rooms are very small. The room they gave us was the size of a broom closet and no AC. It was a 90 degree day mind you. Some rooms have a swamp cooler hanging out the window but when we complained we were told that no other room was available to us. We suffered until 3 AM with the windows open for air with all the city noise of delivery and garbage trucks. We did not sleep until after we closed the windows. The next day they upgraded us to a suite and that was the total opposite.A huge luxurious room with AC! It seemed like a different hotel and it totally made up for it. The lobby is very minimal but the location is awesome with everything within walking distance downtown.Parking was convenient in their back lot (for a fee).
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

A comfortable boutique hotel

Posted 29-Sep-2017
Hotel in good location, very accessible to transportation. complimentary wine is offered for guests between 5 and 6pm as well as complimentary coffee in the morning (in the lobby). A nice touch to your stay. Coffee machines in each room which is great as a lot of hotels dont offer these days.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Decent central hotel, could be cleaner.

Posted 22-Sep-2017
Overall a decent stay for the price but some frustrating cleanliness issues - rooms were very dusty, bathroom fittings loose on wall and rusting, mildew on tiles, and in general feel like it needs more of a deep clean between guests. The hotel looks nice, communal areas are good, rooms are a bit scruffy - AC is frustratingly loud, no bathroom extractor fans so whole room seemed to be a bit damp (paper Macy’s bag had gone soft after 2 days in room. It’s cheap; cheerful, staff are great, but no bar, very few amenities, however it’s bang in the centre of SF and if you’re staying a few days this place will do you well.
2 out of 5
by A verified traveller

Air conditioner wasnoisy. Coffee market was broke

Posted 20-Sep-2017
I told staff to fix coffee marker, but they did not. I could not sleep well because of noise of air conditioner.
Comment from Hotel Management
22-Sep-2017 by Tyler L, Hotel Management
Thank you for the feedback. We are very sorry to hear your stay was less than excellent and you had issues with your coffee maker. I will follow up with my team as to why we could not accommodate this simple request. we wish your stay would have been more enjoyable. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Central location

Posted 14-Sep-2017
Pros: Streetcars ran past he entrance, just a walk away from shops and Union Square
Cons: More information about local restaurants. We struggled to find anything mid range and ended up relying on Trip Advisor which doesn't always work.
Location: Union square, streetcars, china town, easy to get to Fishermans Wharf.
Great location for exploring San Francisco but the downside is the noise at the weekend. If someone had told me they were filming Fast and Furious 9 outside our bedroom at 1.00am on Saturday night I would have believed them.
4 out of 5
Recommended
for Everyone
by A verified traveller from CANCUN

nice and clean . Very close from everything.

Posted 11-Sep-2017
Pros: It was close from the market st. and it was really clean . All the staff was really nice.
Cons: they should accept cash or checks not only credit cards.
Location: Go shopping, restaurants , transportation.
It was really nice .You have privacy and everybody respect you . You can sleep really good and the hotel is secure.