Ratings based on 2,189 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Feb-2017
Check-in was quick and easy; staff were pleasant and courteous. Hotel was in the middle of renovations, but noise was not an issue. Very cozy but with up to date conveniences.
1out of 5
by A verified traveller from r

Loud construction at 9am Saturday 18 February 2017

Posted 19-Feb-2017
Hotel is under construction, renovations . Booked a room for Friday night, on Saturday morning at 8 am the sounds of construction started, by 9 am they were scraping off the floor above us and pounding away with hammers. The front desk did not tell us the constructions going to start at 8 AM but there were two signs tthat said excuse our dust. I contacted front desk if they could stop just for a little bit while I finished sleeping . It was this interaction that proped me to make this review. They could care less. And stated there was nothing they could do, or would do.
1out of 5
by A verified traveller from CA

Worst hotel I've ever stayed at

Posted 17-Feb-2017
I paid extra for a room with 2 queen beds. When I arrived I was told that room was not available so I would be given a free upgrade. My room had one full sized bed, not even at least one queen. The room was the size of my closet. Then when I went to use the bathroom there was literally poop stains in my toilet. If it hadn't been such a long crazy day, I wouldn't have left and refused to stay there.
Comment from Hotel Management
19-Feb-2017 by Tyler L, Hotel Management
Thank you for the feedback, I am very sorry to hear your stay was less than excellent. We take cleanliness comments very seriously and will share this with our housekeeping team. We apologize you did not enjoy your stay and thank you again for letting us know.
2out of 5
by A verified traveller from Visalia

Close to all the shopping.

Posted 12-Feb-2017
Check in was ok I guess. The guy at the reception desk was with another customer and didn't even greet us or tell us to hold on a minute he just saw us standing there. He kept working with the other customer. When he got done then he just said checking in? Name? No smile no eye contact. So whatever I was tired and just wanted my room. Also had trouble finding reasonable parking. I had to park 3 blocks away. The hotel had a not so pleasant smell. The room was ok for the price. My room was by the street so it was kind of noisy at night and the bed was not too comfortable.
Comment from Hotel Management
15-Feb-2017 by Tyler L, Hotel Management
Thank you for the feedback on your recent stay. I apologize if you received anything less than excellent service and can assure you this is not what we strive to offer our guests. We will share these comments with our team to help us improve and appreciate you letting us know. We wish your stay would have been more enjoyable.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Feb-2017
excellent location and nice service. Though there is no air conditioner, it feels OK in winter.
2out of 5
by A verified traveller from Cupertino

Posted 02-Feb-2017
Maybe because of old building, once you step inside the door, there's very strong old odor. Can't stand it!
Comment from Hotel Management
03-Feb-2017 by Tyler L, Hotel Management
Thank you for the feedback, we are sorry to hear your stay was less than excellent and we will review these comments with our team. Thanks again
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jan-2017
There's extra fees incorporated regardless whether you use the amenities or not. Such as paying for 1 bottle of water in a double bedroom (which clearly is an indication that their will be more than one individual staying in the room). Or arriving to your hotel in the later evening where you unfortunately miss the "wine hour," so therefore you have to still pay for an event you did not partake in.
5out of 5
Recommended
for Everyone
by A verified traveller from Peachtree City, GA

Staff gives a great service!

Posted 26-Jan-2017
The hotel is in a great location, the rooms are good size but the bathroom is small. The staff at the reception gives great service. And besides they have some music and entertainment at the lobby to relax in the afternoon after a busy day.
4out of 5
Recommended
for Couples
by A verified traveller

Great location

Posted 24-Jan-2017
Pros: Location, feel.
Location: Union Square
Friendly staff, cool building, perfect sized room, great location for adventures in SF.
5out of 5
Recommended
for Everyone
by A verified traveller

Awesome getaway

Posted 22-Jan-2017
Friendly staff. Enjoyed the free wine hour. Great location, shopping & restaurants