Ratings based on 2,269 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Great location in the city- terrible facilities

Posted 20-Apr-2017
Pros: Friendly staff
Cons: room size and accommodations
The room was very very small with no windows, the toilet was up against a wall which made it difficult to use. No pleasant features or room for your things.
Comment from Hotel Management
22-Apr-2017 by Tyler L, Hotel Management
Thank you for the feedback, we are sorry to hear your visit was less than excellent. We will share this with our team to help us improve. We wish your stay would have been more enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Mannequin & Halo

Posted 18-Apr-2017
Pros: The location, design, colors and it wasn't a chain hotel. Deff. unique San Fran Hotel.
Cons: An extra TV in the living area (sofa) for the Jr. Suites maybe a IPOD DOCK to play music.
Location: Location is excellent for us, right in the middle of everything. Next time we will try the steakhouse next door.
We were only here for one day for a concert. It was the first time visiting San Francisco and staying at this Hotel. We enjoyed every second of it. The Jr. Suite is worth every penny and we will be coming back again with our kids.
4 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

cozy hotel close to union square on powell street

Posted 15-Apr-2017
perfect except the trolley cars rolling by kinda loud
2 out of 5
by A verified traveller

Posted 13-Apr-2017
Cons: My room was very dark with no natural light. I asked to move rooms to no avail. Way overpaid for a dark room
Not happy with room. Dark no natural light, faced a brick wall. Not okay, feel misled by what I booked through expedia
Comment from Hotel Management
15-Apr-2017 by Tyler L, Hotel Management
Thank you for the feedback on your recent stay. I apologize you did not enjoy your room and we did not have alternative options available. I will review these comments with our team to help us improve. We wish your stay would have been more enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveller from california

Hidden but worth it

Posted 05-Apr-2017
Stayed a weekend and it was nice. We had trouble finding the location because of so much construction on the road in front but once we found it we loved it and the location in the middle of the hustle and bustle of the city
3 out of 5
Recommended
for Everyone
by A verified traveller from Newport Beach

You get what you pay for

Posted 03-Apr-2017
Pros: Staff/valet
Cons: Start a "quite hour" where guests have to be quite after a certain hour
Location: Location is great, hard not to be when in Newport Beach
I booked this hotel kind of knowing what to expect, it was a low priced hotel in Newport Beach. On top of that the location was pretty much exactly where I wanted to stay (had stayed a few nights here. The first night went well, was quite and comfortable (minus the low water pressure). But the second night it was alot more hectic with multiple people running around the halls and blasting music through out until late at night. The positive to this is the staff, I simply went down and voiced my frustration with how loud it is and within 25min security went to the loud room and told them to shut down the music. That was my main complaint, room was decent and valet was a pleasure to deal with.
1 out of 5
by A verified traveller from California

Don't stay here

Posted 02-Apr-2017
Room was a size of a closet. It was very difficult for two people to get around. The staff was rude. We asked for a fan because the rooms don't come with AC and they told us no to open the window. Then we asked for complimentary water to our room and they said we had to come and get it in the middle of the night. Waste your money elsewhere
Comment from Hotel Management
04-Apr-2017 by Tyler L, Hotel Management
Thank you for sharing this unfortunate experience with us. I am very sorry to hear your stay was less than excellent and can assure you this is not what we strive to offer our guests. We appreciate you letting us know and wish your stay would have been more enjoyable.
1 out of 5
by A verified traveller from LA

will never go there again

Posted 02-Apr-2017
charged $80 for parking and facilities fee, which is unexpected. will never go there again.
Comment from Hotel Management
04-Apr-2017 by Tyler L, Hotel Management
Thank you for the feedback, we are sorry to hear you were unaware of our daily facility fee and the expensive parking rates in SF. We appreciate your comments and wish that your stay would have been more enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice but issues with odors and furniture

Posted 30-Mar-2017
Pros: Very comfortable room and bed.
Cons: The hallway smells and some of the furniture is really in bad condition.
Location: Great location.
Overall great experience with some issues below. Great location and nice clean room and common areas.
4 out of 5
Recommended
for Everyone
by A verified traveller from v

Right where there's plenty of action.

Posted 29-Mar-2017
This hotel was right where you would want to be to experience downtown SF. Trolley cars and shopping just steps away. Restaurants and Starbucks also steps away...small boutique hotel that's been upgraded.