Ratings based on 2,163 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Couples
by A verified traveller

Great location

Posted 24-Jan-2017
Pros: Location, feel.
Location: Union Square
Friendly staff, cool building, perfect sized room, great location for adventures in SF.
5out of 5
Recommended
for Everyone
by A verified traveller

Awesome getaway

Posted 22-Jan-2017
Friendly staff. Enjoyed the free wine hour. Great location, shopping & restaurants
5out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel!

Posted 20-Jan-2017
The room was very comfortable. And the stuff was AMAZING!!!
4out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 16-Jan-2017
Vacation with my husband and decided to stay at this hotel.good location, in middle of downtown
2out of 5
by A verified traveller

Posted 15-Jan-2017
The first room they gave me was a joke. Table was too small for a laptop and the ice bucket. Second room was bigger but not normal room size, and the HVAC it's dated and makes loud sounds through night -'had to turn it off.
Comment from Hotel Management
18-Jan-2017 by Tyler L, Hotel Management
Thank you for the feedback on your recent stay with us. We are very sorry to hear your visit was less than excellent and we will share this with our team to help us improve. We appreciate you letting us know.
1out of 5
by A verified traveller

Not good

Posted 15-Jan-2017
Needs to be completely remodeled and has a nasty odor
Comment from Hotel Management
18-Jan-2017 by Tyler L, Hotel Management
Thank you for the comments, we are sorry to hear your stay was less than excellent.
1out of 5
by A verified traveller

walk in wardrobe

Posted 10-Jan-2017
at first i was given a room that was literally a walk in wardrobe with no windows. tiny corner of the room was redesigned as bathroom and toilet which was kept fairly clean. But for a price of $250 per night I would expect at least to see the sun and breath fresh air in the room. I was later taken to another room which offered some sunlight yet little air to breath.
Comment from Hotel Management
13-Jan-2017 by Tyler L, Hotel Management
Thank you for the feedback on your recent stay with us, We are sorry to hear you did not enjoy our guestrooms and value your comments. We will review this with our team to help us improve and we appreciate you letting us know. Thanks again,
2out of 5
by A verified traveller from G.

Don't let the website fool you.

Posted 09-Jan-2017
Although the location is amazing this hotels outward appearance is very misleading. It's got the exterior look of a very upscale contemporary modern hotel but the inside is falling apart. The room is smaller than the average 10 x 10 bedroom, room for only a bed and there is no ventilation. Felt like we were in a cell. And the cleanliness was very poor the room was literally falling apart. Everything was broken or beat up. The paint off the bathroom door was peeling and there was mold on the shower walls. We paid about 120 per night which is not bad but it definitely will be the last time we stay there. And the hotels parking lot was $50 per day. With no option to come in and out through out the day. We stayed out the entire time because honestly we had no desire to spend more time in there than we had to. San Fran has so much to offer we didn't find it hard to want to stay out anyway but if you're into relaxing and enjoying your hotel stay this is not the place to stay.
Comment from Hotel Management
12-Jan-2017 by Tyler L, Hotel Management
Thank you for the feedback on your recent stay with us. We are very sorry to hear your visit was less than excellent. We are in the process of starting some upgrades in our guestrooms and apologize you were unhappy with your room. Parking is very expensive everywhere in SF and we will do better at communicating this to our guests before arriving to the hotel. We appreciate your comments and wish your stay would have been more enjoyable. Thank you again for letting us know.
3out of 5
by A verified traveller

Posted 09-Jan-2017
Room was cheap and run down however, it was pretty cheap so you get what you pay for.
4out of 5
Recommended
for Everyone
by A verified traveller from europe

In a nutshell

Posted 07-Jan-2017
Great location - very friendly staff - tidy rooms including coffee facility - good value for money