Ratings based on 1,889 Verified Reviews

3.7 out of 5
73% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from USA

Posted 11-Apr-2018
Great location. Staff helpful and friendly . Decent restaurant next doo. Enjoyed the wine served at 5pm
3 out of 5
by A verified traveller from England

Posted 05-Apr-2018
Room for 4 is small a snot much space for bags/clothes. Hotel staff nice and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Mar-2018
Had great time 🤘🤘🤘🤘🤘🤘🤘🤘🤘
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Posted 27-Mar-2018
Good location, convenient to shops and public transport. Generally clean. Bathroom is small and poorly lit, and I couldn’t control the temperature of the shower in mine (was very hot most of the time). Recommend if only staying for a few days.
3 out of 5
by A verified traveller from Southern California

Great price! Decent Hotel

Posted 22-Mar-2018
I will start by saying that this place has seriously some of the nicest front desk I have interacted with at ANY hotel I have stayed with in San Francisco, and I they really were the bulk of positivity in my experience. Great price for the location, and decent enough space if you don't plan on spending a lot of time in your hotel. The hotel itself is clearly a landmark and a piece of downtown,but oh man...the bathroom is so cramped and tiny, and my roommate and I struggled to make that work. I wish I would have eaten at the Steak House next door so I could add that to my review.
1 out of 5
by A verified traveller from San Diego

My first Sf Visit

Posted 22-Mar-2018
Check in receiptionist was not warm or welcoming. Room was poorly designed, bathroom vent was falling and dusty. Safe door was wide open and we couldn’t closed it and ran into couple times since the door would not latch. The AC was not working so they decided to give us a room with a AC mobile unit connected to a windowless window. The mattress was poor and the sheet didn’t have a duvet but two sheets together to cover the comfortable. Lastly be prepared to be charge for a facility fee which was not mention when pre-purchased. When asked at checking, the receiptionist was dismissive and just pointed to a sign about the fee.
Comment from Hotel Management
26-Mar-2018 by Tyler , Hotel Management
Thank you for taking the time to share this unfortunate stay with us. We are very sorry your visit was less than excellent and will review these comments with our team to help us improve. We wish your stay would have been more enjoyable. Thanks again
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 19-Mar-2018
Staff were friendly and willing to help. Hotel had a community feel. Great location near shops, grocery store and transit.
4 out of 5
Recommended
for Everyone
by A verified traveller from indonesia

Clean, beautiful and good area

Posted 16-Mar-2018
This place is so clean and has beautiful interior. Complete amenities in room, standard one plus ironing board, iron, hair dryer, mineral bottle. The room is spacious with extra sofa. This hotel is located near shopping areas, cable car station and train station. Unfortunately they dont reserve breakfast. Just coffee and tea.
2 out of 5
by A verified traveller from Singapore

Near Union Square in SF

Posted 15-Mar-2018
Poor staff service. Extra charge of $25 per night classified under use of facilities (for WiFi & don’t know what). Bad location for uber rides because no convenient drop off point for luggage. Have to lug luggage across the street for transportation. Noisy location because of cable car on Powell. Only saving grace is convenient location.
Comment from Hotel Management
16-Mar-2018 by Tyler L, Hotel Management
Thank you for the feedback on your recent stay. We are very sorry to hear you were unaware of our daily facility fee. We do have this listed on all booking sites to avoid any surprises. We are pleased you enjoyed our central location and wish that your stay would have been more enjoyable. Thanks again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Mar-2018
Hotel was very clean. Staff at the hotel was very friendly and helpful.