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Reviews of Hotel Union Square

3.5 out of 5
Hotel Union Square
114 Powell St, San Francisco, CA

Reviews

7.4

Good

Rating 10 - Excellent. 269 out of 1000 reviews" "
Rating 8 - Good. 373 out of 1000 reviews" "
Rating 6 - Okay. 178 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 76 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Heath

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL IS CLOSED
THIS HOTEL DOES NOT EXIST. It is now owned by the city. I think as a homeless shelter or something. We were sent to Park Central Hotel which was wonderful.
Stayed 3 nights in Mar 2021

2/10 Terrible

Verified traveller

Stayed 4 nights in Nov 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
As of 9/4/20 the hotel is closed. We were made aware of this upon arrival and told
Stayed 2 nights in Sep 2020

2/10 Terrible

George, Leadville, Colorado

Disliked: Staff & service, amenities
I was informed upon arrival that I couldn't stay due to them being a pop-up homeless shelter. I never received any form of communication alerting me to this, nobody is at the phone at the hotel to even check this, and now they're refusing to refund me the $610.41 I paid to stay there. Avoid this hotel, period.
Stayed 3 nights in Aug 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020
Response from Paul K on 24 Mar 2020
Thank you for taking the time to rate us. I am very sorry to see your stay was less than excellent and can assure you this is not what we strive for. We hope to have the chance to welcome you back and impress you in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The floors were uneven and the bed was uncomfortable. There was a smell to the building as well.
Stayed 6 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hidden fees but good service and clean
Not until we arrived did I learn that there was a $30 per night 'facilities fee'. Also I had to pay $40 per day for parking, while most places around provided parking with a room. So when you're looking at the price here add $70 per day if you want to compare apples to apples.
Stayed 1 night in Mar 2020
Response from Peter on 9 Mar 2020
I'm glad to hear that you were pleased with the service! Our hotel does had a mandatory $29.00 a night = tx facilities fee that is in no way hidden and clearly seen on all major booking sites. I am not aware of any hotel in union square that provides complimentary valet parking with the room but I'd love to know which places you speak of. Warm Regards,

4/10 Poor

Kyra, New Jersey

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was not able to accommodate checking in early, which OK not a guarantee with hotels. When we did finally get to check in there were no towels, our room was tiny, stains on all over the carpet (bring slippers!), & the bathroom setup did not make sense. It had a tiny sink with an oversized faucet so water would get all over the floor when you used it. Also, the toilet paper post was practically on the floor so it’s an awkward stretch from the toilet. The room gets very cold at night, no adjustable thermostat in the room which is ridiculous! When we asked the front desk about they said they would try and find us a portable heater - never received one. I would avoid this hotel at all costs! Pay whatever it is to stay at a decent place.
Stayed 2 nights in Mar 2020
Response from Paul K on 9 Mar 2020
Thank you for being our guest and sharing this unfortunate experience with us. I am very sorry to hear you were disappointed with your guestroom. We do offer a variety of room types and we hope to have the chance to welcome you back and impress you next time you are visiting SF.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very quaint. The beds were very comfortable and my husband and I slept great!
Stayed 2 nights in Mar 2020
Response from Peter on 9 Mar 2020
Thank you very much for staying with us!

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from Paul K on 28 Mar 2020
Thank you for taking the time to rate us. I am very sorry to see your stay was less than excellent. We certainly wish your visit would have been more enjoyable and hope to have the opportunity to welcome you back and impress you in the future.

4/10 Poor

James

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
No place else to go? Preview your room.
Awful, first room, No widow, over 95degrees, a closet with a bed stuck in it. Terrible not at all like the photo. Staff assisted the second room, better, again no window. Floow ac unit blowing air into the room. Needless to say, I fell ill the next day with an awful sinus infection. Photos are a misrepresentation of the rooms.Hotel staff was super nice. All in all.
Stayed 3 nights in Feb 2020
Response from Paul K on 6 Mar 2020
Thank you for being our guest and sharing this unfortunate experience with us. I am pleased my team offered very friendly service and were able to quickly relocate you into a new room. I do apologize you were unhappy with your first guestroom and we appreciate your feedback. We hope to have the chance to welcome you back and impress you in the future.

6/10 Okay

c matias

Liked: Cleanliness
Stayed 3 nights in Feb 2020

10/10 Excellent

Emily, Spokane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for navigating the city. Cute boutique style hotel. Comfy beds
Stayed 2 nights in Feb 2020
Response from Peter on 9 Mar 2020
Thank you very much for staying with us!

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Peter on 2 Mar 2020
Thank you for staying with us!

8/10 Good

Jose

Stayed 2 nights in Feb 2020

10/10 Excellent

Nelsy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Peter on 2 Mar 2020
Thank you very much for staying with us!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Have to illegally go down a street to access property per staff. Also staff does not answer phones at thw front desk and waited for 30 minutes on hold fpr a manager when they hung up on me. Rooms are extremely small.
Stayed 1 night in Feb 2020

8/10 Good

Alejandrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Shannon

Travelled with group
Disliked: Staff & service
Rude and incompetent staff
The staff was awful and rude. Upon check in they were pleasant. We then called later for instruction on their valet and they could not answer our questions and were put off they we were even asking. Then asked face to face and the receptionist told us to not drive. So rude and inappropriate.
Stayed 1 night in Feb 2020
Response from Paul K on 28 Mar 2020
Thank you for being our guest and sharing your experience with us. I am very sorry to hear your stay was less than excellent. I will certainly review this feedback with my team as I can assure you this is not what we strive for. Considering parking is expensive and limited in SF, we do sometimes recommend our guests, take advantage of the many nearby public transit options whenever possible. I will make sure my team is being friendly when delivering this message and I apologize again. We hope to welcome you back and impress you in the future.

6/10 Okay

Erik

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Next time just don’t drive.
I wish I could talk about exceptional service except it’s only how exceptionally horrid it was. We arrived in the evening for our check in and could not find where to park to use the valet service so we called the hotel. After asking for our number and confirming we had a reservation, the front desk staff was unable to tell us where to park or how to take advantage of this service. We were told to take down a number and call someone else who might be able to hep us. They were also not able to tell us. We found the nearest parking garage that allowed overnight parking and carried our luggage the block and a half. The coup de grâce was the next morning when asking about the said valet service while we checked out. The exceptional staff told us we should have ignored all posted road signs and turned down the street illegally and park illegally. That statement was then followed up with the excellent advice of “Next time just don’t drive.”
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel it’s self is so cute and great if you are just there to sleep and shower. Because the room was so tiny haha we walked in and bomb the bed turn around boom sink but other then that I loved the staff and parking was not included and not that cheap to valet. But nice cute place to stay. In the middle of everything.
Stayed 2 nights in Feb 2020
Response from Peter on 19 Feb 2020
Thank you very much for staying with us! I'm very glad to hear that you enjoyed are central location. I'm sorry to hear you weren't pleased with your room size, we do have many room types and would suggest booking a larger one should you stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I didn’t like that a $30 daily resort fee addee. That kind if fee should be part of the price.
Stayed 3 nights in Feb 2020

10/10 Excellent

Celeste, Grass Valley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was modern yet retained it’s old-school San Francisco charm
Stayed 1 night in Feb 2020
Response from Peter on 15 Feb 2020
Thank you very much for staying with us! Please feel free to reach out to us if you decide to stay again, we'd love to offer a complimentary upgrade when available!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was pretty central to what we needed for our trip. The
Stayed 2 nights in Feb 2020
Response from Peter on 12 Feb 2020
Thank you very much for staying with us! We are glad that you were pleased with our central location.

8/10 Good

Tommy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Peter on 11 Feb 2020
Thank you very much for staying with us!

6/10 Okay

Traveler

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There is mandatory fee for 30 dollars per day as amenities fee for gym and WiFi. This is not included in your Expedia booking. The gym is not in the building and you have to walk 3 blocks for it.not a nice way to charge people for services which is not there.
Stayed 2 nights in Feb 2020

10/10 Excellent

James

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Jamie

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Paul K on 5 Feb 2020
Thank you for taking time to rate us. We are sorry to see your stay was less than excellent. We hope to have the chance to welcome you back and impress you on a future visit.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Concierge and staff were excellent! The hotel was very very very hard to find. Bathroom was a bit untidy.
Stayed 1 night in Feb 2020

8/10 Good

Michael, NYC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient to everywhere, clean water .
Stayed 2 nights in Jan 2020

6/10 Okay

Jayask, Chicago

Travelled with family
Liked: Cleanliness, staff & service
Decent place to stay. The rooms are very small it's a boutique hotel. If you're a family of 4 this is not the hotel for you. For 2 people its OK. Our toilet seemed to run for a long time and the cable TV didn't work well. The room was clean and refreshed everyday. Happy hour from 5-7pm included in your stay. Good place for couples to stay in Union Square but overall not a great hotel.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cute and perfect space for my stay, very clean and everything looked updated!
Stayed 1 night in Jan 2020

8/10 Good

Matt, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was good, staff were very nice. Bathroom was uncomfortably small and felt outdated. Room was too hot and no central air. They provided an additional fan but it didn’t help much. We couldn’t keep the window open all night since we were next to fire escape and felt like anyone could just walk in our window if they wanted to.
Stayed 2 nights in Jan 2020

10/10 Excellent

NO, Idaho

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, older hotel but lots of history! Close to shopping and can walk everywhere!
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Polite staff and easy check-in checkout. Not fitness Center though great position downtown
Stayed 5 nights in Jan 2020
Response from Peter on 25 Jan 2020
Thank you very much for staying with us! We are very pleased to hear that you were happy with our service and central location. Also, our guest are also free to use the fitness center at our sister property at Hotel Diva. Please feel free to check it out next time you are in the area!

8/10 Good

Ving

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Erika

Disliked: Staff & service, property conditions & facilities, room comfort
no AC or Heating. Hotel is is old. tons of stairs and hard to carry luggage up. Also no room service, no water, no ice, no kitchen nothing. dont let the pictures fool you.
Stayed 1 night in Jan 2020
Response from Paul K on 15 Jan 2020
Thank you for being our guest and sharing this unfortunate experience with us. I apologize you had some concerns with your guestroom and I can assure you this is not what we strive for. I will address this feedback with my team and we appreciate you letting us know. We wish your stay would have been more enjoyable. Thank you again.

8/10 Good

Ann, Austin, TX

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, small but clean and well lit. No workout area as that was being worked on.
Stayed 3 nights in Dec 2019
Response from Peter on 13 Jan 2020
Thank you very much for staying with us! Our fitness center is located at our sister property Hotel Diva just a 10 minute walk away from our hotel. It is available for use 24 hours a day!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job with renovations, great location, great staff!
Stayed 1 night in Dec 2019
Response from Peter on 13 Jan 2020
Thank you very much for staying with us! We are very glad to hear that you were pleased with our service!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was very accommodating and friendly.
Stayed 1 night in Jan 2020
Response from Peter on 13 Jan 2020
We are very glad to hear that you were pleased by our service, thank you very much for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great location! Friendly staff. Wine and live music every night was a great way to start our evening. Hotel needs some updating but overall great deal.
Stayed 2 nights in Dec 2019
Response from Peter on 13 Jan 2020
We are glad to hear you were pleased by our staff and services! Thank you very much for staying with us!

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Trip
Great location. Quiet, cozy and friendly staff. We didn't use any services or attend their wine event. Room and bathroom was particularly small, and a bit warm. Overall was a good, comfortable and quiet stay. Will definitely stay again!
Stayed 1 night in Dec 2019