Ratings based on 2,000 Verified Reviews

3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Never again

Posted 11-Feb-2018
No where in the description nor reviews that said this hotel didn't have a/c. Never going back again. Really small rooms too.
2 out of 5
by A verified traveller from California

Old, tiny rooms with hard beds, no water pressure

Posted 29-Jan-2018
Great location at Union Square but the rooms and the hotel generally are run down and uncomfortable. I would never stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jan-2018
the location is centrally accessible. Near stores and places to eat. Just around the corner are the hop on and hop off tour buses.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Great location & lovely breakfast

Posted 26-Dec-2017
Hotel is in a magical location if you are traveling in from SFO airport. Staff are very helpful and friendly. Room was warm for winter stay and very quiet.
4 out of 5
Recommended
for Everyone
by A verified traveller

Gem on Union Square

Posted 22-Dec-2017
Room is tiny but very clean. No refs, microwave or coffee machine but there are many food choices around the hotel.
1 out of 5
by A verified traveller from San Diego

A hostel for adults.

Posted 17-Dec-2017
The location is excellent. The hotel needs to be gutted. It looks like a hostel. Extremely loud street noise. TV is very small, mounted from ceiling as there is no space for a piece of furniture to sit it on, and completely fuzzy. So old that the rooms don’t even have safety deadbolts. The breakfast is so so. I
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento

Great Hotel/Location

Posted 17-Dec-2017
Very clean and very close to some fine dining and great shopping.
3 out of 5
Recommended
for Everyone
by A verified traveller from houston

Convenient hotel in union square. Great staff!

Posted 14-Dec-2017
Good location and economical. Great staff. Very accommodating. Would recommend. Small room but ok for a night or two.
5 out of 5
Recommended
for Everyone
by A verified traveller from LasVegasNevada

Hotel is in the Heart of the City

Posted 12-Dec-2017
Pros: very clean and staff very accommodating
Very Pleasant stay The staff was amazing and very attentive
3 out of 5
by A verified traveller

Continental Breakast

Posted 12-Dec-2017
At time of booking, It’s mentioned that the rate is Inclusive of continental breakfast but it’s very disappointing. Some cereal, toasts , Coffee and tea bag is not called continental.