Ratings based on 2,654 Verified Reviews

3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Mar-2017
Pros: Small, slightly quirky with an international clientele.
Cons: The breakfast is pretty sparse and lacks protein.
Location: Great location! Walk out the front door and jump on the cable car. A wide array of great restaurants nearby.
Nice hotel, with small, tidy rooms. Great location. Underwhelming but adequate breakfast offering.
3out of 5
by A verified traveller

Tiny room. Inattentive staff.

Posted 20-Mar-2017
Tiny room. Petite shower. Crappy breakfast. Inattentive staff. But, decent price for SF and no bed bugs.
4out of 5
Recommended
for Everyone
by A verified traveller from tampa, fl

Nice hotel, close to Union Square and BART

Posted 15-Mar-2017
Really great experience. Hotel is really close to Union Square and boutique Stores. Room was clean but does not has air conditioner. Overall, I would recommend this place for short vacations.
5out of 5
Recommended
for Everyone
by A verified traveller from miami fl

Posted 27-Feb-2017
Great hotel for the price. Right in the middle of union square, perfect location. Rooms are small but has everything you need. Staff was helpful and pleasant.
4out of 5
Recommended
for Everyone
by A verified traveller from Bronx, NY

Central location to lots of transportation

Posted 26-Feb-2017
Pros: - The location - The staff - The cleanliness of the room
Cons: - - A mini fridge in the room - A microwave in the room
Location: - Short distance to excellent eateries - Museums, Aquarium not far - Walking Tours ****Definitely recommend the Hippie Love Tour
This was a great location within 15-30 minutes (via public transportation) to most tourist areas/activities. I would suggest staying on a higher floor to hear less of the street noise. We also purchased the CityPass so that we could save on admission/entry fees and public muni transportation.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Feb-2017
Very quite room facing the wall, excellent location, great price.
5out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Fantastic location - central to everything.

Posted 23-Feb-2017
Pros: The location! And the value for money!
Cons: Only the knowledge of the staff.
Location: Very central location is all I can say.
I would definitely stay at this hotel if I went back to San Francisco - very good value for money - not luxurious, but very comfortable. I will recommend it to any of my family/friends visiting San Francisco. Some staff were more helpful than others and some could have been a bit more knowledgeable about how to get to places around the city (particularly the night staff). But the location was fantastic - right by Union Square and very near Market Street where you can get a trolley car to almost anywhere in the city.
5out of 5
Recommended
for Everyone
by A verified traveller

Great location for SFO visitors

Posted 20-Feb-2017
Just wonderful and convenience since it located next to Union sq.
4out of 5
Recommended
for Everyone
by A verified traveller

Pleasant stay close to Union Square and more

Posted 14-Feb-2017
Pros: Convenience compared to its price.
Location: There are markets like Walgreens nearby. Many fast food like Burger King and Chiptole. Many restaurants.
Convenient access from SFO; a few minutes walking from a BART station at Powell Street. The hotel is located close to Union Square and there are many stores and restaurants. Continental breakfast with cereal, bread, coffee, and milk were provided. Wifi was fast. The card key frequently went malfunctioning but when I ask the staff changed it immediately. The room was inside the building and I didn't hear the crowd on the street. However, just out of the window there are machines (outdoor units of air conditioners?), which were noisy. The room heater was good and I felt even hot and kept the window open. The season was the beginning of February. It seems that there is no cooler available and only ceiling fans can be used; thus, I guess in Summer it will be hot.
4out of 5
Recommended
for Everyone
by A verified traveller

Small but very functional

Posted 11-Feb-2017
Pros: Location Mostly friendly staff
Location: Mostly everything is within walking or a short cab/public transit ride.
Small room. But we knew that as a lot of reviews say that. Great location in Union square. Near most things or a short cab/public transit ride. Some Street noise but what do you expect when downtown? Would stay again.