Location, location, location
The hotel is conveniently located on the tramway close to Union Square and Powell Street Metro Station. We flew into San Francisco Airport, collected our luggage then hopped on the Metro to Powell and after a 5 minute walk we were checking in.
We did a couple of all day tours from pick up points within short walking distance of the hotel. On the last day we had a late flight to Sydney. The hotel looked after our luggage whilst we spent the day on a self guided walking tour, taking in Jack Early Park, Lombard Street and Fishermans' Wharf.
They staff were great, friendly, helpful and accommodating. We arrived a little early at check in but they went out of their way to find a room that had been readied.
The breakfast (part of the room tariff) was adequate, however, it is best viewed as American rather than international.
Overall a good place if you are visiting San Francisco for a few days.