All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Everything was good except the room had a very bad smell.
Alkama
Stayed 1 night in Apr 2024
8/10 Good
Micah
16 Apr 2024
Liked: Cleanliness
Micah
Stayed 1 night in Apr 2024
8/10 Good
Joyce
9 Apr 2024
Liked: Staff & service
Super convenient location, prime location to anywhere
Joyce
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Joyce,We always appreciate hearing from our guests, and we're glad our location worked well for your trip. The next time you're in the area, please come see us again at Hotel Fusion for another exceptional getaway.Warm Regards,Chazz CageGeneral Manager
Everything went well except on our last day, there’s no refill of body wash etc.
MA CECILIA
Stayed 4 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback. We're happy to hear much of your stay went well, and we apologize for any issues with the toiletries. Your comments will be shared with our housekeeping staff for improvement, and we hope to see you again should you be back in the area.Warm Regards,Chazz CageGeneral Manager
2/10 Terrible
Shreya
Travelled with partner
28 Mar 2024
Disliked: Amenities
Beware, you pay a security deposit upfront and do not receive it back. Have tried to contact them multiple times to return it.. very disappointed. We checked out weeks ago.
Shreya
Stayed 4 nights in Mar 2024
Response from General Manager on 11 Apr 2024
Dear Shreya,Thank you for staying with us. Rest assured, it's typical for your credit agency to take several days to a week to process the return of a deposit. If you're an international traveler, it can take up to 30 days for the bank to return on a debit card as well. However, since it has been longer than the standard amount of time, we suggest reaching out to them. They will be able to provide accurate information about their process and the transaction status. We appreciate your patience and hope to see you again soon.Warm Regards,Chazz CageGeneral Manager
Front desk service was amazing, helpful, and resourceful!
I would highly recommend this hotel for this area.
kelsey
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Kelsey,It warms our hearts to read your kind review. Our front desk staff will be ecstatic to hear your incredible comments! Thanks so much for taking the time to provide your recommendation and we can't wait to see you again soon at Hotel Fusion for another five-star stay.Warm Regards,Chazz CageGeneral Manager
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
8/10 Good
Janee
Travelled with partner
18 Feb 2024
Liked: Cleanliness, staff & service, amenities
Love the location walked everywhere from shopping to dining..beds are a little hard uncomfortable other then that will be returning
Janee
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Janee,Thank you for choosing Hotel Fusion and for sharing your lovely review. While we are sorry the bed wasn't exactly what you were hoping for, we are delighted you enjoyed your stay overall. We look forward to welcoming you back for another memorable visit.Warm Regards,Chazz CageGeneral Manager
Great hotel, amazing staff and convenient location! Only downside is walls are a bit thin but besides that would totally book again
Reia
Stayed 2 nights in Feb 2024
Response from Dennis R. on 7 Feb 2024
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
10/10 Excellent
Angela
Travelled with family and small children, Travelled with partner
Girl at front desk was very pleasant forgot her name. Homelessness around area but nice overall.
Angela
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Angela,Thank you for your review and for giving us a perfect rating! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Warm Regards,Chazz CageGeneral Manager
8/10 Good
Cristal
Travelled with group
16 Jan 2024
Liked: Cleanliness, amenities
My friends and I stayed one night and it was overall very comfortable and quiet
Cristal
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Cristal,Thank you for choosing to stay with us and sharing your experience. Our goal is always to provide a relaxing environment for our guests, and we're glad you and your friends enjoyed your visit. We look forward to welcoming you back for another pleasant experience!Warm Regards,Chazz CageGeneral Manager
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Dear Tien,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. If you're in the area again, please come back to see us at Hotel Fusion!Warm Regards,Chazz CageGeneral Manager
The front desk staff are very nice and helpful. However, the rooms leave a bit to be desired. If you are sensitive to noise this would not be a good choice as you can hear the neighbors 100% of the time.
Verified traveller
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Thank you for choosing our hotel. It was our pleasure to greet you with friendly hospitality. However, it's unfortunate you could hear other guests during your stay. If there is anything we can do to make your stay more comfortable, please reach out to our front desk. Safe travels, and we hope you return in the future. Warm Regards,Chazz CageGeneral Manager
So bad wouldn’t recommend staying here itchy bed dent on the light bulbs overall just nasty.
Destiny
Response from General Manager on 9 Jan 2024
Dear Destiny,Thank you for staying with us. We apologize for the comfort issue you describe with the beds, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. Our maintenance team will be informed of your important comments so we can work to address these issues. We wish you pleasant future travels. Warm Regards,Chazz CageGeneral Manager
6/10 Okay
Juan
Travelled with family
1 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The room they give me wasn’t good was next to some water heater and the outside and was super hot the bed was uncomfortable and squeaks a lot
Juan
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Juan,Please know that our team works hard to ensure every aspect of your stay is top-notch, and we hope that you made your concerns known to our front desk team. It would be our pleasure to help you find a room that meets all your expectations. Nonetheless, we hope to have a future opportunity to host you and show you a more enjoyable stay that our guests have come to expect from us. Warm Regards,Chazz CageGeneral Manager
10/10 Excellent
Armando, Tucson
30 Dec 2023
Armando
Stayed 7 nights in Dec 2023
Response from Dennis on 5 Feb 2024
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Second time staying at this hotel and love it for the price!
Jose
Stayed 1 night in Dec 2023
Response from Dennis R. on 18 Dec 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
The location is great, as it is in the heart of San Francisco. It's a few steps away from the Powell station, with BART and the cable car.
Gary
Stayed 6 nights in Dec 2023
Response from Dennis R. on 18 Dec 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Definitely would stay again, right by lots of shops, china town, 15 minutes from chase center and easy to get around. Room was very clean and there was a room available for us to early check in at 7am as opposed to 3pm!
Gerardo
Stayed 2 nights in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Gerardo,From our clean accommodations to our wonderful location, we're happy to know that you enjoyed everything about your visit! Thank you so much for the high rating, and we hope to see you again soon. Warm Regards,Chazz CageGeneral Manager
Stayed two nights. Rooms are in great shape, if somewhat small. You couldn't tell it was in a rough~ish area once inside
Arturo
Stayed 2 nights in Oct 2023
Response from Dennis R. on 29 Nov 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
6/10 Okay
Rebecca, Sparks
27 Nov 2023
Liked: Cleanliness, staff & service
Rebecca
Stayed 1 night in Nov 2023
Response from Dennis R. on 28 Nov 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
the facility is too old . The room is small.and there’s big noise .
cheng
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Dear Cheng,Thank you for your input. We strive to provide our guests with modern and updated facilities and a peaceful atmosphere, and we are sorry to hear that you experienced otherwise. We will take your concerns into consideration as we continually work to improve. Thank you. Warm Regards,Chazz CageGeneral Manager
10/10 Excellent
Cuong
2 Nov 2023
Cuong
Stayed 4 nights in Oct 2023
Response from Dennis R. on 23 Nov 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
6/10 Okay
Alejandro
Travelled with family
25 Oct 2023
Good location but rooms need updating
Beautiful lobby but rooms definitely need an update. Not a resort hotel. No resort ammeneties and no onsite parking. Only option was $65 per night valet. Not a good value.
Alejandro
Stayed 1 night in Oct 2023
Response from Dennis R. on 31 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Lobby beautifully updated, rooms are very clean. Furniture needs updating. Great value for location. Would recommend.
Lisa
Stayed 1 night in Oct 2023
Response from Dennis R. on 25 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
6/10 Okay
Robert
24 Oct 2023
Liked: Cleanliness, staff & service
Robert
Stayed 1 night in Oct 2023
Response from Dennis R. on 25 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Excellent central location few steps from BART and cable car mall shopping restaurants. ..big spacious room . Good and frienly customers servce . Stayed every year when we in sanfrancisco .
Gregory
Stayed 3 nights in Oct 2023
Response from Dennis R. on 23 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Very polite and helpful staff. Facility was clean and well maintained. Very good experience.
Mike
Stayed 2 nights in Oct 2023
Response from Dennis R. on 20 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
The hotel was great for our SF weekend. It’s location allowed us to walk everywhere and we didn’t have to get in the car once!
Carrie
Stayed 2 nights in Oct 2023
Response from Dennis R. on 20 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
They were accommodating about late check out.
There was a microwave guests could use downstairs with extra coffee supplies as well. Nice bedding.
Peter
Stayed 2 nights in Oct 2023
Response from Dennis R. on 20 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
This Hotel is very clean and everyone is very friendly. I loved their lobby area it had a lot of seating and a good look. My room was small but perfect for me. I was in town for a one day conference and I loved how close it was to everything. I would definitely come back and stay there.
Susana
Stayed 2 nights in Oct 2023
Response from Dennis R. on 20 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Really nice room with snacks, drinks, robe etc - location great and staff friendly. Ac unit is in window and noisy but can live with that. Bathroom a little dated but over all it was ideal place for my trip.
Alex
Stayed 2 nights in Oct 2023
Response from Dennis R. on 20 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
10/10 Excellent
Juan, Elk Grove
9 Oct 2023
Liked: Cleanliness, staff & service, amenities
The staff was excellent. My room was clean and cozy. I stayed here before and will keep staying when in San Francisco.
Juan
Stayed 1 night in Oct 2023
Response from Dennis R. on 10 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
En lo general estuvo muy agradable la estancia lo unico malo es que no tiene estacionamiento gratuito
Claudia
Stayed 1 night in Oct 2023
Response from Dennis R. on 10 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
6/10 Okay
Duane
1 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Very small (but efficient) room, a problem was complete lack of vending or snack availability
Duane
Stayed 3 nights in Sep 2023
Response from Dennis R. on 2 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis
Our stay at the hotel was very good, the staff was incredibly accommodating we were able to check in early without any hassle. We felt very secure within the hotel, key card access elevator and staff at the front 24/7. Valet for car was very convenient and safe. The room and bathroom were very clean and comfortable. The neighborhood itself is a little rough but otherwise I would absolutely recommend this hotel.
Lindsay
Stayed 4 nights in Sep 2023
Response from Dennis R. on 2 Oct 2023
Dear Traveler, I want to thank you for staying with us. We truly appreciate your feedback. Your opinion is very important to us. Thank you kindly, Dennis