Ratings based on 2,011 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Posted 26-Jan-2016
Pros: Hip/ Contemporary and decorated nicely for a small room with a queen bed
Cons: The hotel can improve on the way they clean the room and fix the pressure of the water in the shower.
Location: Plenty of places to eat that were open really late. Also, it is walking distance to Union Square.
My husband and I stayed at the Diva Hotel for one night to take advantage of Restaurant Week in SF. Our overall experience was okay. The staff was friendly and helpful. The room itself was a little small but decorated perfectly for the size. The in room refrigerator smelled and didn't seem clean. We opened the window covers to discover that we couldn't look through it. The window was quite from the outside. We felt that the air quality in the room seemed stuffy and full of pollutants. As a result, we had difficulty sleeping throughout the night. I did notice that the air conditioner in the room and the vent in the bathroom was really dusty. It had not been vacuumed for a long time. Also, the water pressure of the shower was really weak. It was hard to take a quick shower. LOL. Lastly, we were excited to take advantage of the Sake happy hour. However, we were disappointed to see that the Sake was in the front lobby on a small cart near the entrance of the hotel. There was really no where to sit and relax. We thought it was going to be in a lounge where people can sit and talk. Again, our experience was okay. It was good enough for the night but not good enough if we had to stay longer.
Comment from Hotel Management
31-Jan-2016 by virgil, Hotel Management
Dear Traveler, I’m so sorry to hear your stay with us was not as pleasant as you would have expected. Please be assured that we will correct all the issues you mentioned in your review. I hope you will give Hotel Diva another chance and give us the opportunity to change your impression on us. We would love to welcome you back at Hotel Diva. Warm regards, Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jan-2016
Hotel is clean and in very convenient location, close to Union Square and tourist attractions as well as Convention Centre, etc.
Comment from Hotel Management
27-Jan-2016 by Vrigil, Hotel Management
Dear Traveler, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. We hope to see you on your next trip to San Francisco. Warm regards, Virgil Lopez Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Choice

Posted 19-Jan-2016
Brilliant location. I highly recommend. Hotel is funky in design and very comfortable.
Comment from Hotel Management
25-Jan-2016 by virgil, Hotel Management
Dear Traveler, I’m glad to hear we met your expectations during your recent stay with us. Thank you for choosing Hotel Diva. We hope to see you soon. Warm regards, Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jan-2016
Nice big rooms. Confortable beds. You hear all the noise from the street.
Comment from Hotel Management
19-Jan-2016 by virgil, Hotel Management
Dear Traveler, Thank you for staying at Hotel Diva. May I recommend a quiet room facing towards the interior of the hotel on your next visit to SF. We look forward to welcoming you back at Hotel Diva. Warm regards, Virgil Lopez Hotel Manager
3 out of 5
by A verified traveller from Florida

Noisy rooms

Posted 14-Jan-2016
Requested a quiet room - we got the noisiest room ever! Not only by elevator, but adjoining room with single door connection felt like guests (douchebags) in next room were in our room.
Comment from Hotel Management
19-Jan-2016 by virgil, Hotel Management
Dear John, Thank you for staying at Hotel Diva. May I recommend a quiet room facing towards the interior of the hotel on your next visit to SF. We look forward to welcoming you back at Hotel Diva. Warm regards, Virgil Lopez Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Long Beach, CA

Very nice, very close to Union Square

Posted 12-Jan-2016
Chic little boutique hotel in the heart or Union Square. Fun, hip, very clean! Complimentary Sake in the lobby. Connected to Starbucks. The hotel was clean and accommodating and the staff were very friendly. They checked our bags upon arrival and departure.
Comment from Hotel Management
12-Jan-2016 by virgil, Hotel Management
Dear Kelly, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. We hope to see you on your next trip to San Francisco. Warm regards, Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic Stay

Posted 07-Jan-2016
Wonderful cute hotel a block away from Union Square with a spacious room and great staff!!
Comment from Hotel Management
08-Jan-2016 by Virgil, Hotel Management
Dear Traveler, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. We hope to see you on your next trip to San Francisco. Warm regards, Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Great hotel in a brilliant location

Posted 05-Jan-2016
We had a wonderful stay here. The staff were lovely and the room was perfectly fine! Can't beat the location!!
Comment from Hotel Management
09-Jan-2016 by virgil, Hotel Management
Dear Scott, Thank you for choosing Hotel Diva on your recent trip to San Francisco. I hope you enjoyed your stay with us. We hope to see you soon. Warm regards, Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Great staff! Friendly and helpful!

Posted 04-Jan-2016
Small rooms. Would only get the suite . Nice style. Great location.
Comment from Hotel Management
10-Jan-2016 by vrigil, Hotel Management
Dear Traveler, Hotel Diva offers various types of accommodations ranging in size all available on Expedia.com. I hope you will think of us again on your next visit to SF. Best regards, Virgil Lopez Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Baden-Württemberg

Posted 03-Jan-2016
Super Lage! Alles sauber und so wie beschrieben und auf den Bildern zu sehen!
Comment from Hotel Management
08-Jan-2016 by virgil, Hotel Management
Dear Steffen, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. We hope to see you soon. Warm regards, Virgil Lopez Hotel Manager