Ratings based on 2,911 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Super nice staff, crappy hotel

Posted 14-Apr-2018
The people are SO nice, it made it hard to review hubs hotel bc I truly don’t want any of them to be in trouble. The physical hotel itself is pretty gross... whoever took their pictures needs an award, honestly. The rooms are tiny, people smoked the whole weekend in the hotel rooms and it smelled horrible, and everything was low quality for the price. It has a comfortable bed and downtown location, and if that’s all you’re looking for, you can look past the deteriorates state of the hallways and poor bath fitter bathrooms. The cleaning staff and customer service was 10/10 , these people don’t get enough credit!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2018
GREAT location, kind staff, perfect for a quick trip to SF.
3 out of 5
by A verified traveller from Washington, DC

Average hotel with hidden costs

Posted 10-Apr-2018
A small boutique hotel nears lots of restaurants. Adequate room with the basics. But if a hotel is going to charge an additional $20/night when you check in for basic services (water, a gym, Wi-Fi), they should just increase their rate. It is misleading. And they don’t even provide a new bottle of water each day! In addition, the hotel cleaning staff works from 9-3 and even though I was gone for three hours of that time, my room was not cleaned one day. Another day, the room was not fully cleaned. The hotel was fine overall but you can stay at nicer places for the same rate, especially when you include the additional $20/night.
4 out of 5
by A verified traveller from Connecticut

Pictures can be deceiving

Posted 06-Apr-2018
Our room looked nothing like the pictures on the website. It was very dark inside and had a very loud alley behind the hotel. It was clean and comfortable but felt like we were staying in a cave.
3 out of 5
by A verified traveller from Vancouver

Good location. Poor hotel

Posted 04-Apr-2018
decent enough hotel. had a room on the back side of the hotel was very quiet at night which was good, small room with a weird layout. In the morning when I was taking a shower couldn’t get the water to get hot was luke warm. Called down and they sent up a handyman who said the heater only heats the water up this much. Got switched to a different room with a better layout but facing the street this time. Water temp was better, realized I had to shower at night to get hot water so I was happy with that. Problem is staying at the front side of the hotel it’s super loud from street noise. Couldn’t get a decent nights sleep there. Floors are really squeaky and air condition machine is really loud as well. I might be too picky but that’s just my honest review.
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Excellent location in City.

Posted 04-Apr-2018
My partner and I stayed at Hotel Diva and enjoyed our stay whilst holidaying in San Francisco. The hotel is in a great location in the city if you want to catch the cable car on Powell St to get to Pier 39. Car rental hubs are a close walk also and the location is central to a lot of outlets and convenient stores. The hotel staff were lovely and very welcoming and although the rooms were not exactly as spacious as they seem in the pictures they were tidy and comfortable to stay in. Overall had a very pleasant stay and would come back again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Mexico

Good location

Posted 02-Apr-2018
The hotel is nice and clean but rooms very small, specially the bathroom. The staff is great.
3 out of 5
Recommended
for Everyone
by A verified traveller from Norfolk

Good but with fees not expected

Posted 01-Apr-2018
The hotel charges you with a $20+taxes per day for using amenities/services that generally are not used or are free in other hotels.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, clean room, attentive staff.

Posted 29-Mar-2018
I would stay there again. I resent being asked to write more in this section of the survey. Whatever happened to brevity? Is it not enough that I would consider staying there again? What better endorsement can I offer? Now I want to write a review about this review. Thanks for nothing, Expedia!
3 out of 5
by A verified traveller

Images do not match reality

Posted 28-Mar-2018
Expectations were much higher based on photos. Overall happy with cleanliness and location of hotel. Hotel staff was super nice and helpful.