Ratings based on 2,845 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from san francisco ca

Posted 24-Feb-2018
Good service, very clean room and friendly welcome Thank Carlos
2 out of 5
by A verified traveller from Southern California

Union Square location

Posted 23-Feb-2018
Pros: Location
Cons: See above
Location: Union Square, theaters etc..
Been staying there for 30 years, over 200 stays. Room was in complete disrepair; Mirror vandalized/scratched and need replacement, shower faucets scratched, bent, screw installed for nob, wall paint chipped etc.. Charged for a "resort" fee for nothing new: 20 year old gym equipment, free wifi, and WOW a bottle of water in the room......
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Feb-2018
The artwork and funky decor sold me on staying here. No USB plug ins and the shower leaked all night. Bed was comfortable but not luxurious. The room was a good size.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel next to Union Square

Posted 22-Feb-2018
Staff very friendly. The room was very noisy throughout the night from people digging through the trash on the street below for glass bottles throughout the night. Otherwise the room was nice, beds comfortable, modern decor.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2018
Modern and clean, next to anything. Staff are very friendly.
3 out of 5
by A verified traveller from Denver, CO

Great location average quality

Posted 20-Feb-2018
Pros: The attached Mexican restaurant
Cons: Needs a total makeover. Staff is incredibly friendly but didn't feel particularly professional.
Location: Great location and tons to do nearby. No complaints here.
The Diva Hotel is in a fantastic location with easy access to downtown, shopping, restaurants, nightlife and more. If you're looking for an inexpensive place to stay in SF and you don't care about the size (they're small) or aesthetics of the hotel, then the Diva Hotel is a good option. We were certainly comfortable but there's really nothing special about this facility. Things feel old and worn out, the gym is not particularly inviting, the hallways are clean but aged and it felt like we were walking around in the back hallways of a facility when we were in the hallway to our room. Budget conscious travelers will appreciate this hotel, as well people looking for a central location. But if you're looking for amenities, beauty or quality, this probably isn't the best choice. We would stay there again if money were the primary consideration,
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location, staff, and inexpensive for area

Posted 19-Feb-2018
Pros: Staff
Location: At the heart of it just block off union square on Geary which is main thoroughfare. Starbucks down stairs to the left and great Mexican place onright.
Stayed there for 2 days, staff especially Q who helped us with everything was great. A decent place with all you need for weekend getaway at a great price. Would definitely go back and stay here.
3 out of 5
by A verified traveller

Not what I expected

Posted 16-Feb-2018
Pros: Staff was very friendly, form front desk to housekeeping. Where I was placed was also very quiet.
Cons: Shower was clogged up, a little more attention to detail to room cleanliness.
Location: Restaurants and shopping.
It was not a bad experience I feel like the pics on the website are better than what the room looks like in person. The floors creak, not sure if people could hear under me; as well as the floor was uneven and on a slope. For what I paid, I can stay at a better looking hotel, the location is great though.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Feb-2018
Check in was very easy. To park your car is $55/day with unlimited in/out privileges. Rooms are a good size.
4 out of 5
Recommended
for Everyone
by A verified traveller from Carmel, California

San Francisco birthday celebration

Posted 16-Feb-2018
Location is two blocks from Union Square, amazing shopping and restaurants. Enjoyed helpful and thoughtful staff that were eager to please their guests, price for the room was great and hotel looks newly renovated.