Ratings based on 2,757 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Calgary Ab

Good location

Posted 21-Oct-2017
Hotel room does not look like the pictures. In need of a renovation
5 out of 5
Recommended
for Everyone
by A verified traveller

Great position to Union Square

Posted 21-Oct-2017
Pros: I’d stay there again
Location: Right in the heart
Great friendly staff who couldn’t do enough to help. Position great. Rooms really modernised and clean
4 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

Heart of town

Posted 17-Oct-2017
Pros: Location, location, location
Cons: Elevator
Location: Shop, eat, theatre, everything
Never stayed here before but overall a decent place. Nothing spectacular but staff was friendly and helpful. Elevator a bit rough. Room clean but small. Great location
3 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Comfortable

Posted 01-Oct-2017
Pros: Location
Cons: Don't get a room near the elevator or stairs
Location: Right in the heart of the action
After a room change I enjoyed my stay. The rooms ending in 09 are the best configured. The first room was oddly shaped with bathroom and vanity in two different sections.
2 out of 5
by A verified traveller from new york

Noise Issue

Posted 25-Sep-2017
Pros: Bed and shower were great.
Cons: Noise. Sound proofing
Location: its central
Hotel should be nice considering cost and location. I stayed on the first floor. There are only three rooms besides the gym and Starbucks. You can hear everything in the hallway. Doors are very heavy so when a neighbor or for me someone uses the gym you hear it load. Multiple times I though someone was coming into my room. You can also hear everything in the next room. Walls are thing and so are the windows. Bed and shower were great. Room otherwise was clean and staff was so nice. I would never take the shuttle to the airport again. Whatever company they use is on time but the guy was very rude and called people out on NOT tipping him. Rude. Anyway nice hotel but slight issues.
Comment from Hotel Management
26-Sep-2017 by Tyler L, Hotel Management
Thank you for taking the time to share this unfortunate stay with us. We are very sorry to hear your visit was less than excellent and can assure you this is not what we strive to offer our guests. We will share these comments with our team, thank you again for letting us know.
2 out of 5
by A verified traveller

Unpleasant experience

Posted 15-Sep-2017
This hotel is dirty and noisy. Won't stay there again!
Comment from Hotel Management
18-Sep-2017 by Tyler L, Hotel Management
Thank you for taking the time to share this unfortunate stay with us. We are very sorry to hear your visit was less than excellent and can assure you this is not what we strive to offer our guests. We will share these comments with our team, thank you again for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveller from Gotham City

Quiet, cozy and stylish

Posted 08-Sep-2017
I love this place! Stated here years ago, glad I returned. Staff was nice, KILLER restaurant attached, and quiet for being on Geary on a Saturday. Will return!!
4 out of 5
Recommended
for Everyone
by A verified traveller from Austin, TX

Nice

Posted 08-Sep-2017
It looks like boutique hotel. They did remodeling small and big things anyways, location is thumb up!!!
2 out of 5
by A verified traveller from Fontana, Ca

ReThink before you book this Hotel!!

Posted 08-Sep-2017
Very disappointing! Very old building, no comforts, small bathroom, bathroom sink in the bedroom, window air conditioner, horrible elevator (noisy and felt like it was going to breakdown) blahish...felt like a prison cell LOL. Just pay the extra $50-$100 and stay at a REAL place... LOL you feel better and enjoy your trip much more.
Comment from Hotel Management
11-Sep-2017 by Tyler L, Hotel Management
Thank you for taking the time to share this unfortunate stay with us. We are very sorry to hear your visit was less than excellent and can assure you this is not what we strive to offer our guests. We will share these comments with our team, thank you again for letting us know.
4 out of 5
by A verified traveller

Posted 05-Sep-2017
The staff was horrible and not very professional , the two front desk men .