Ratings based on 2,201 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Germany

Zentral gelegen, modernes Design

Posted 26-May-2016
Das Hotel liegt sehr zentral und hat uns sehr gut gefallen. Sehr praktisch ist auch das Business Center zum Drucken,etc. Das Personal ist sehr freundlich. Ideal für mich: Direkter Zugang vom Hotel zum Starbucks nebenan :-) Beim Buchen empfehle ich auf die Servicegebühr pro Übernachtung zu achten, die on top zum Zimmerpreis kommt.
1out of 5
by A verified traveller

Very very old facility!

Posted 23-May-2016
The walls are very tiny that you could hear everything from your next doors!
Comment from Hotel Management
27-May-2016 by virgil, Hotel Management
Dear Traveler, I’m so sorry to hear your stay with us was not as pleasant as you would have expected. Please accept my sincere apology. I hope you will give Hotel Diva another chance on your next visit to SF. We hope to see you soon. Warm regards, Virgil Lopez Hotel Manager
5out of 5
by A verified traveller from Sacramento

Very Nice

Posted 23-May-2016
Was in an good location. Rooms were spacious, comfortable and clean. Starbuck's entrance in the lobby. Plenty of restaurants on the street. 2 blocks to shopping.
Comment from Hotel Management
27-May-2016 by virgil, Hotel Management
Dear Kim, Thank you for choosing Hotel Diva on your recent trip to San Francisco. I hope you enjoyed your stay with us. We hope to see you soon. Warm regards, Virgil Lopez Hotel Manager
4out of 5
by A verified traveller from OSAKA

ユニオンスクエアの近所あるデザインホテル

Posted 19-May-2016
Pros: この値段でこのデザインでこの場所はありです。
Cons: 内装も良いんですが、床のギシギシは少し直してもらいたい。
Location: 完璧です。
とにかく場所と部屋の質、場所にバランスが抜群です。高級ホテルではないのであれですが、バランスは良いと思います。ただ私の泊まった部屋は床がギシギシ言っていてこれぐらいならよくある話なんですが、下の部屋に迷惑がかかるのではと常に思っていました。それでもかなり良いところです。デザインもシンプルで、なにより場所がよく、市内観光するのにもオークランドに行くのも、バートの駅までも歩いていけます。立地、値段、質のバランスは非常に良いと思います。
Comment from Hotel Management
23-May-2016 by virgil, Hotel Management
Dear Zendaman, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. We look forward to seeing you again soon. Warm regards, Virgil Lopez Hotel Manager
5out of 5
by A verified traveller from San Francisco

Beautiful hotel with friendly staff

Posted 16-May-2016
The hotel was clean, quiet, comfortable and the decor was an added bonus, it was very chic and modern...I would recommend this hotel, we have plans to go back this week.
Comment from Hotel Management
22-May-2016 by virgil, Hotel Management
Dear Leah, I’m glad to hear we met your expectations during your recent stay with us. Thank you for choosing Hotel Diva. We hope to see you soon. Warm regards, Virgil Lopez Hotel Manager
2out of 5
by A verified traveller from Toronto, ON.

If you want to sleep at night this is not your hot

Posted 15-May-2016
Great location, clean, ok service, Starbucks right next door, walking distance to turist areas, restaurants... Everything was great until it was time to sleep. Very noisy outside and inside. The walls are so thin that you can hear everything said next door...windows are like no there, feels like the people talking outside are in your room, until 3 am...glass damping area very close, wakes you up at night...partys happening upstairs with loud music and screaming...fight next door not well handled, didn't feel very safe. I travel a lot and never had such a bad experience! I would try a different facility.
Comment from Hotel Management
22-May-2016 by virgil, Hotel Management
Dear Emy, I’m so sorry to hear your stay with us was not as pleasant as you would have expected. Please accept my sincere apology. I hope you will give Hotel Diva another chance on your next trip to San Francisco. We hope to see you soon. Warm regards, Virgil Lopez Hotel Manager
1out of 5
by A verified traveller from 東京

表示された宿泊料金だけを信じないで!

Posted 14-May-2016
Pros: 立地
Cons: 上記「リゾート料金」の不明確さ 製氷機の故障(張り紙の古さから察するに数か月は続いている感じ)
チェックイン時、1室1泊$15のデポジットを請求された。WiFi,ジム、ビジネスセンター、インターネットアクセスなどの使用料だそうで、私はどれも全く利用しなかったので該当しないはずなのに、チェックアウト時には残額を要求された。以前こんなことはなかったが、最近経営者が変わってからの方針だそうだ。 Expediaの予約確認書には「部屋代に含まれていない場合は追加料金がかかる可能性がある」とあるが、含まれているかどうか、明確に示すべきだ。釈然としない。
Comment from Hotel Management
23-May-2016 by virgil, Hotel Management
Dear Norinori, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. The $15 facilities fee per day is stated on Expedia's website. We look forward to seeing you again soon. Warm regards, Virgil Lopez Hotel Manager
5out of 5
by A verified traveller from NY, NY

Cute hotel in the Union Square area

Posted 29-Apr-2016
Everything was great, the hotel staff is very helpful, and the hotel is clean. This hotel is connected to a Starbucks and is in a great location.
Comment from Hotel Management
29-Apr-2016 by virgil, Hotel Management
Dear Fran, I’m glad to hear we met your expectations during your recent stay with us. Thank you for choosing Hotel Diva. We hope to see again soon. Warm regards, Virgil Lopez Hotel Manager
4out of 5
by A verified traveller

Hôtel propre et belle decoration

Posted 28-Apr-2016
Personnel courtois. Belle chambre propre et moderne. Manque de fenêtres.
Comment from Hotel Management
29-Apr-2016 by virgil, Hotel Management
Dear Traveler, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. We hope to see you on your next trip to San Francisco. Warm regards, Virgil Lopez Hotel Manager
3out of 5
by A verified traveller

OK for a one night stay in theatre district

Posted 15-Apr-2016
Pros: Direct access to a full service Starbucks from small hotel lobby.
Cons: EEveerything!
Location: 2 other top hotels. 2 theaters, many top quality eateries!
Check in was one of worst ever! only parking is valet. only 2 spaces and no on duty staff. They lost the res. in their system. After 20 minutes they found it via your ID #. We got to our room after 30 min. with help from their maintenance man. TERRIBLE! rooms are small and w/o good lighting. We will not return.
Comment from Hotel Management
23-Apr-2016 by virgil, Hotel Management
Dear Traveler, I’m so sorry to hear your stay with us was not as pleasant as you would have expected. Please accept my sincere apology. I hope you will give Hotel Diva another chance on your next visit to SF. We hope to see you soon. Warm regards, Virgil Lopez Hotel Manager