Ratings based on 2,667 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Utah

Nice hotel and staff. Convenient location.

Posted 16-May-2017
We enjoyed our stay very much. Staff was friendly and helpful. Rooms were clean and had a fun feel to them. Hotel did seem like it was older and had a funny smell in the hallways. But that wasn't something that we minded. Rooms were a little small but we made it work. Loved the little vanity area for when I got ready.
3 out of 5
by A verified traveller

Not going back...

Posted 15-May-2017
I have stayed before and I had a nice room and the staff was amazing, so I booked it again, but this time was a totally different experience, the room was as smaller as it could possibly be, and the staff was not that friendly as they were before...
5 out of 5
Recommended
for Everyone
by A verified traveller from SF, CAlif

In one word..Excellent!!

Posted 02-May-2017
Every staff member has always been the most professional when addressing my needs and requests. Not to mention their willingness to help in just about anything. However, I must confess there was one issue that I had a problem with that did cause some complications during my stay. It was with the two computers in the business center that caused quite a bit of dismay for me. As both the PC & the Apple computer where not set with the correct time & date. Thus many apps needed updates and unfortunately I was unable to conduct some very pertinent business until I went to kinkos and used there computers. I did pay to use the business center at the Diva as I understood it as a amount figured into the daily rate. I just feel I paid in part for something I wasn't able to use and should be compensated for that amount .
4 out of 5
Recommended
for Everyone
by A verified traveller from Pacific Grove

Little, but fine

Posted 02-May-2017
Location: Very "homeless" neighborhood, sad to say. Lost souls wandering and sleeping everywhere. Good breakfast places nearby.
The rooms are tiny, but clean and comfortable. Absolutely no view, but to be expected downtown. First time I have ever been asked for $100 Security Deposit on checking into a hotel. ( ? )
3 out of 5
Recommended
for Everyone
by A verified traveller from Bostonian

Boutique Hotel

Posted 01-May-2017
We were happy with the location primarily cause it was safe. San Fran can be seedy in certain areas so close to nice areas so you have to be careful. Hotel staff was really approachable & kind. The room was very small to have a queen bed in it. No room to really move around, but the bed was comfy & having a coffee machine & fridge was convient. However if you have to valet for 2 nights was $110 kinda outrageous.We were there to attend a wedding & since I was driving an hour to get there I didn't wanna wear my dress cause it would be so wrinkly when I arrived. I kept it hanging & didn't have anything to cover it. I asked a young lady at the front desk & she happily offered to grab something for me. I notched she was going thru a closet with dry cleaning. I said it's ok if you don't have any thing. She gladly replied these are my suits so it's ok. I thought that was so considered that she would give me her own dry cleaning bag!! The staff & Starbucks attached to the hotel were truly the highlights!
3 out of 5
by A verified traveller from dc

Posted 29-Apr-2017
Decent but spend just a fraction more and pick something else nearby.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Good location

Posted 26-Apr-2017
The location of the hotel is very good. There's a funny smell in the room itself. They don't provide room slippers. Hotel staffs are very helpful.
2 out of 5
by A verified traveller

Sketchy hotel staff

Posted 23-Apr-2017
Pros: Location
Cons: Service. Hire professional staff that would not scare guests.
Sketchy hotel staff made me very uncomfortable; at times they were somewhat inappropriate and unprofessional. Hotel room was very small but clean enough. Location was great. Hotel charged extra daily fee, even so the hotel was prepaid in full with Expedia.
Comment from Hotel Management
25-Apr-2017 by Tyler L, Hotel Management
Thank you for taking the time to share this unfortunate stay with us. We are very sorry to hear your visit was less than excellent and can assure you this is not what we strive to offer our guests. We will share these comments with our team, thank you again for letting us know.
2 out of 5
by A verified traveller from dublin, Ca

Not so great in person

Posted 22-Apr-2017
I book this place because I looked in line and the pictures made the this place look spacious and modern. I called ahead to request a room with a view and was told I would have a beautiful view of the bay bridge but when we arrived I I would told I was getting a great room with a view but when we got to the room the room was dark and not that appealing looked like a poor renovation and when we opened the windows it was of a wall of the other side of the hotel no more than ten feet away and people could see us just as well as you could see them with a nasty grimy air duct in the middle. Service wasn't that great. After traveling outside this country many times and being provided the ultimate customer service I would expect much better for a $200 a night room. I would have left if it wasn't for my girl saying it's only one night.. I would never recommend this hotel ever. I wish I would have taken pictures but know the pictures lie.
Comment from Hotel Management
24-Apr-2017 by Tyler L, Hotel Management
Thank you for sharing this feedback with us. We are very sorry to hear your stay was less than excellent. I can assure you this is not what we strive to offer our guests and will share this review with our team to help us improve. Thank you again for letting us know, we wish your stay would have been more enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hip stylish hotel

Posted 17-Apr-2017
The hotel staff were extremely nice. The room was a bit small and I wish I had a better view but overall, everything was surprisingly pleasant. I would definitely stay here again