Tell your guest of renovations occurring online
The location is great. When we arrived the entire hotel was under renovation. The gym and computer rooms were closed for renovation. This is fine, but when we booked not once were we notified of the condition of the hotel. This was a very disappointing experience. It taught me a lesson and questions to always ask prior to booking a hotel e.g. Is your hotel under any type of remodel? Are the amenities mentioned on your website all available? The valet person working all week would get into arguments with the front desk people every single time I saw him. This made me uncomfortable with him handling a rental car I was responsible for. The front desk staff were all great. There is even a amazing Mexican place and Starbucks directly connected to this hotel. I think once all their construction is complete it could be kinda cool, but unfortunately we had a terrible experience due to the construction. The bathroom in our room was tiny. There was literally no counter and we had to leave or stuff in the sink. Last, do something about the valet driver. He even double parked my rental in the bus/taxi lane right in the CENTER of the lane. What a bad experience.
Comment from Hotel Management
15-Aug-2016 by Tyler L, Hotel Management
Thank you for taking the time to share this feedback with us. We are pleased to hear you loved our location and would consider giving us a chance to impress you in the future. I will follow up with the valet team right away in regards to these comments. We apologize you felt uncomfortable and can assure you this is not what we strive for. Thank you again for reviewing us, we hope to see you when our upgrades are completed.