Ratings based on 2,564 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Business Travellers
by A verified traveller from Long Beach, CA

Great location, great night sleep

Posted 24-Feb-2017
Pros: Clean, Comfy, close to everything
Cons: Parking, the room was a bit small, and convenience fee is ridiculous.
Location: There are great restaurants, bars, clubs, shows, pretty much everything you would want.
It was a good hotel! Did everything I needed it to do. It was in the heart of the city and very easy to get to. Parking will cost you though, I would suggest driving around the corner and getting spot for like 35 bucks, compared to 55 for their valet. You won't be unhappy with this hotel. BTW check out the place next door for a great HH.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Feb-2017
Clean and comfortable with super friendly staff. Room for as new and the shower was large
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Feb-2017
Fast check in. Great rooms. Fast and detailed room service
5out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Modern nice and quiet hotel

Posted 14-Feb-2017
Pros: easy and fast check in and check out
Cons: Don't charge for water bottle
Location: A lot of food places and shopping close by
staff is very friendly. check in and check out was fast and easy. Room is not too small and bed is comfortable.
4out of 5
by A verified traveller from 1

Very loud

Posted 04-Feb-2017
The staff was very nice and friendly. My room was right next to a loud bar all night.
2out of 5
Recommended
for Everyone
by A verified traveller from Turkey

Location is ok but rooms not!

Posted 31-Jan-2017
Pros: Only the location.
Cons: The wallpapers should be replaced. Lavabos should be clean. The door seems not so good as you feel the door will be suddenly open if anyone tries.
Location: If you like city center, the location is perfect. Easy to have a transport to anywhere you like to go.
The location of the hotel is fine. Very near to Union Square. But the rooms are very disappointing. Wc was not clean. The shower is small and source of water is weak so that hard to have a good bath. You feel still tired as the bed are not very well. Windows are looking inside of the building. There is no scene.
Comment from Hotel Management
31-Jan-2017 by Tyler L, Hotel Management
Thank you for taking the time to share this unfortunate experience with us. We are very sorry to hear your stay was less than excellent. I can assure you this is not what we strive for. We will review these comments with our team. Thanks again.
5out of 5
Recommended
for Everyone
by A verified traveller from CA

Great hotel

Posted 20-Jan-2017
Stayed for one night. Check-in and out was quick and easy. They gave my room away which was a deluxe queen room, im guessing it was because I didn't pay for it online and paying for the room there. They ended up upgrading my room to a deluxe king, it was very spacious, the view wasn't bad at all, the amenities were nice and the couch had a pull out bed that could fit two people comfortably. I would definitely come back to place again.
4out of 5
Recommended
for Business Travellers
by A verified traveller from 日本

Posted 20-Jan-2017
ダウンタウンに近く便利でした。部屋も清潔で従業員も感じが良かった。窓から景色が見えなかったのが少し残念でした。
5out of 5
Recommended
for Everyone
by A verified traveller

almost perfect

Posted 20-Jan-2017
I loved everything about the hotel. The staff was amazing but no one was better than Richie. He was the true professional I expect when I travel. Only issue was that a bought some groceries for my stay only to find the refrigerator did not work and 20.00 worth of food I needed for my diet was spoiled.
4out of 5
Recommended
for Everyone
by A verified traveller

Great location, very close to Union Square

Posted 17-Jan-2017
Pros: Location and very friendly staff
Cons: The elevator smells and could do with replacing the carpet
Location: Very close to Union Square and all the shops
Friendly front desk staff, including the concierge who will happily advise you of any interests close by. The rooms are little dark, especially the ones facing the rear of the hotel. This despite the decor recently upgraded.is of course not an issue, but somehow the elevator smells quite bad and suspect it has to do with the carpetting, which should really be removed. Otherwise a nice hotel. Only point to note for guests is they do not have a restaurant or breakfast area but there's a door straight into the adjacent Starbucks