Ratings based on 2,783 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Lovely hotel, busy area

Posted 15-Dec-2017
Pros: The staff were as good as the hotel room conditions were, very enjoyable stay
Location: The hotel is located in Downtown SF which meant that walking to Union Square, the cable car stops, restaurants and ACT were all done with ease.
Staff were incredibly helpful and attentive. The room was spacious, clean and comfortable. Overall a great experience with no improvements needed.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Convenient location

Posted 14-Dec-2017
I came to San Francisco for a short stay and way extremely grateful I stayed at the Hotel Diva!! I was dealing with the loss of a family member and was here to take care all of the final arrangements! This was made easier by the amazing staff who went out of their way to assist me in any and every way they could!! Thank you all for helping me and for trying to ease my sadness every chance you had!! You all were wonderful!! I totally would recommend Hotel Diva!! Nice personal touch, friendly staff, cute hotel, great location and just a great place to stay!!
2 out of 5
by A verified traveller

Posted 12-Dec-2017
The hotel just is run down. Whoever owns it came out with guns blazing with all the esentric details... and then doesn’t want to put any more money into it as time goes by. Thankfully the bathroom was remodeled. But it’s eary... and smells weird. Staff was nice. I would rebook this place due to how many places here are to stay downtown.
Comment from Hotel Management
15-Dec-2017 by Tyler L, Hotel Management
Thank you for taking the time to share this unfortunate stay with us. We are very sorry to hear your visit was less than excellent and can assure you this is not what we strive to offer our guests. We will share these comments with our team, thank you again for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Dec-2017
Great time, great location. Staff was very friendly!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Dec-2017
Awesome location. Incredibly friendly staff. Free champagne from 5-7pm
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location to Union Square.

Posted 05-Dec-2017
Pros: See above.
Once again, a very nice stay! Staff is great. Room was very comfortable. No complaints.
3 out of 5
by A verified traveller from Los Angeles

Nice enough but small room

Posted 03-Dec-2017
The hotel corridors and communal areas are very very tired and the elevators have a worrying jolting effect that give the impression that they will break down at any minute. But they didn’t breakdown when I was there and at the end of the day I’d rather have a nice room than a nice corridor. And it was a nice (enough) room but so much smaller than I was expecting. It was supposed to be a ‘superior’ queen, which I thought from the photos meant a separate seating area but instead there was just room for a desk and the side chair was squashed into a corner behind it.... you couldn’t actually sit on it. As others have said the basin is in the room and not in the bathroom. Not necessarily a problem but not great. Finally the ‘courtyard view’ was a view of a building just a few feet away so it was necessary to keep the blind down at all times. All in all it was clean and had everything you need - particularly if you aren’t planning to be in the room too much - but the size and the proximity to the next building made it feel somewhat claustrophobic to me. A nice touch was the champagne reception each day in the lobby - but in a postage stamp sized lobby where no-one could sit down. All in all just small.
3 out of 5
by A verified traveller from los angeles

Great staff, Not so gray rooms

Posted 03-Dec-2017
Great employees, very helpful. The rooms are nowhere near as nice as the pictures make them look. Pretty run down and seems as if they wipe the room down but not really clean well. Definitely bring some Lysol wipes
4 out of 5
Recommended
for Everyone
by A verified traveller from Shaunavon, SK, Canada

Awesome location

Posted 30-Nov-2017
The front desk staff were great! Very friendly! Our room was smaller than I was anticipating and I really missed not having a bath tub (7 months pregnant and after walking San Fran for 12+ hours per day, a bath would’ve been great!), but we were on the quiet side (not facing Geary)! The location really couldn’t be beat!
4 out of 5
Recommended
for Everyone
by A verified traveller from Phx AZ

Clean Room

Posted 20-Nov-2017
Pros: Clean
Location: Great location
Staff was very helpful, rooms were clean. Walking distance to Union Square