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Reviews of Fairfield Inn & Suites by Marriott San Francisco Pacifica

2.5 out of 5
Fairfield Inn & Suites by Marriott San Francisco Pacifica
500 Old County Road, Pacifica, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 106 out of 144 reviews" "
Rating 8 - Good. 18 out of 144 reviews" "
Rating 6 - Okay. 9 out of 144 reviews" "
Rating 4 - Poor. 4 out of 144 reviews" "
Rating 2 - Terrible. 7 out of 144 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Julie

Did not stay. Booked wrong day in error Expedia nor property would refund and help us so we stayed at at another hotel. We will never recommend this property or Expedia.
Stayed 1 night in Apr 2024

10/10 Excellent

Soumya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family friend hotel with great breakfast option and ocean view rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents live in the area so this is my home away from home when I visit!
Stayed 3 nights in Mar 2024

10/10 Excellent

Rossie

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service! Especially front desk!
Stayed 1 night in Mar 2024

6/10 Okay

Ann, Santa Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location was odd. It’s separate from the town. I didn’t understand that when I made the reservation. Not enough parking. Toilet in the room was horrible how it flushed. Shower pressure was poor. Staff was excellent and all was clean. The breakfast was very good with lots of options.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is relatively new. The room looks modern and clean. It doesn't need to be a big hotel in order to be a good hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

angela

Stayed 1 night in Feb 2024

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Feb 2024

10/10 Excellent

Julia

Stayed 1 night in Feb 2024

10/10 Excellent

Joy, Eden Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the beach
Stayed 4 nights in Dec 2023
Response from jordan T. on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Juanito

Stayed 1 night in Dec 2023
Response from Jordan T. on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jordan T. on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All-around, great hotel close to the beach. Spectacular view of the ocean. Great breakfast
Stayed 2 nights in Dec 2023
Response from Jordan T. on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Christina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jordan Taupo on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Nina

Stayed 5 nights in Dec 2023

10/10 Excellent

Deborah

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Close to beach
Stayed 1 night in Dec 2023
Response from Jordan T. on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyed my stay
Stayed 2 nights in Nov 2023
Response from Jordan T. on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Jordan T. on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Alex the manager was really fabulous to work with. I had a very specific request and he did his best to accommodate it. I really appreciated his willingness to help me out. I’ll definitely be back!
Stayed 1 night in Nov 2023
Response from Jordan T. on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Highly Professional, very welcoming, highly attentive and just a delight to deal with. The facility is immaculate...
Stayed 2 nights in Oct 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Awesome experience, the beach is 1 min away and there is a couple restaurants very close as well.
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night, but it was a very pleasant stay! We had a great view of the ocean and were able to walk to the beach and dinner. Very safe area. We would definitely stay again!
Stayed 1 night in Oct 2023
Response from Alex on 2 Nov 2023
We are happy to hear you enjoyed your time with us! We look forward to welcoming you back soon.

2/10 Terrible

Mikhail

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alex T. General Manager on 2 Nov 2023
We are sorry to hear about your experience. Please reach out should you decided to stay again.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alex T. General Manager on 2 Nov 2023
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alex T. General Manager on 2 Nov 2023
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location. Staff friendly. Rooms clean. Breakfast included in room.
Stayed 1 night in Oct 2023
Response from Alex T. General Manager on 2 Nov 2023
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed two days, and it was our favorite hotel. The staff was very nice and kind, and the room was clean and the view from the room was amazing. I really liked how eco friendly they are, they use less single waste and plastic than other hotels.
Stayed 2 nights in Oct 2023
Response from Guest Services on 10 Oct 2023
Thank you so much for being our guest and for your amazing feedback. Our team takes pride in knowing that we helped enhance your stay, and cannot wait to welcome you back soon.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Rockaway
I had a great time at this hotel. It was so close to the beach and shopping. I felt safe walking around by myself and the restaurants on the same street were fabulous! The bed was so soft and the pillows were nice too.
Stayed 2 nights in Sep 2023
Response from Alex T. General Manager on 2 Nov 2023
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well furnsihed and spacious rooms. Staff is excellent, except one maid kept asking if we were leaving when we weren't. Close to the beach.
Stayed 2 nights in Sep 2023
Response from Guest Services on 28 Sept 2023
Thank you so much for being our guest. We are excited to see that you had a good time. I sincerely apologize about the maid, we definitely will look into that and express those concerns to the team. We hope to welcome you back soon.

10/10 Excellent

Treasure

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and great Staff
Stayed 1 night in Sep 2023
Response from Guest services on 17 Sept 2023
Thank you for being our guest. We are delighted to see you had a great stay and hope we have an opportunity to welcome you back

8/10 Good

Nina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and Clean, unfortunately no Coffee or tea
Stayed 1 night in Aug 2023
Response from Guest Services on 9 Sept 2023
Thanks for being our guest. We proudly serve coffee and hot tea during breakfast hours, and all of our guestrooms have hot tea bags, and coffee available. If additional coffee pods or hot tea is needed I guess request team is happy to have those delivered.Thanks again for being our guest. We hope to welcome you back soon.

10/10 Excellent

Lillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally friendly. Description was right on
Stayed 3 nights in Sep 2023
Response from Guest Services on 5 Sept 2023
Thanks Lillian for your comments. We are excited to see the team was able to make your stay enjoyable. We cannot wait to welcome you back

6/10 Okay

julie

Stayed 2 nights in Aug 2023
Response from Guest services on 17 Sept 2023
Thank you for being our guest. We are delighted to see you had a great stay and hope we have an opportunity to welcome you back

10/10 Excellent

Zaid, San Jose

Stayed 1 night in Aug 2023
Response from Guest services on 17 Sept 2023
Thank you for being our guest. We are delighted to see you had a great stay and hope we have an opportunity to welcome you back

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come here at least two times a year for my vacation. I love this place. I feel safe traveling solo. The gym is excellent and has well-maintained equipment.
Stayed 1 night in Aug 2023
Response from Guest Services on 22 Aug 2023
Thanks so much for the great comments and feedback and It is a pleasure to see you back with us again. We are excited to hear that you enjoy the quality of our gym and trust us to make your stay enjoyable. Looking forward to welcoming you again soon.

10/10 Excellent

Wendy

Liked: Amenities
We had a lovely view of the ocean and its rocky formations. We walked to Nick’s restaurant and lounge two nights in a row and enjoyed ourselves there. We went on beautiful walks right outside the hotel. The hotel’s complimentary breakfast was very nice. There is a nice patio to sit on to enjoy the views. The fitness center is small but very good with excellent views. There were enough free parking spots outside to not have to pay for parking.
Stayed 3 nights in Aug 2023
Response from Guest Services on 16 Aug 2023
Thanks so much for being our guest Wendy. We are excited to see that you got to take in the sites and enjoy the local community. We hope to welcome you back soon.

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel that exudes awesomeness and tranquility..!!!
This hotel is beautiful. We had such a wonderful time there. The staff was so freindly and the experience was awesome. Im now a customer for life.. This is where we will now stay when we visit the pacific ocean 5 times out of the year...!! Love love LOVE this hotel..!!!!!!!!!!!
Stayed 2 nights in Aug 2023
Response from Guest Services on 14 Aug 2023
Hey Cheyenne, Thanks so much for being our guest and so happy to see we were able to take care of you while you were our guest. We are looking forward to welcoming you back soon!

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services on 13 Aug 2023
Thank you for being our guest and for your great score. We hope to see you again soon.

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my go to hotel in Pacifica. I have stayed at this property twice and have had a positive experience each time.
Stayed 1 night in Aug 2023
Response from Guest Services on 13 Aug 2023
Thank you so much for being our guest and for your feedback. We are excited to see that our team has taken care of you both times you’ve been with us and cannot wait to welcome you back.

10/10 Excellent

Blanca

Stayed 1 night in Aug 2023
Response from Guest Services on 30 Aug 2023
Thank you so much for being our guest. We are delighted to see that you enjoyed your stay. We hope we have the opportunity to welcome you back again soon

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back soon
Great stay.
Stayed 3 nights in Jul 2023
Response from Guest Services on 31 Jul 2023
Hey Timothy, thank you for being our guest and for allowing our team to make your stay more enjoyable. We hope to welcome you back soon.

10/10 Excellent

virginia

Stayed 2 nights in Jul 2023
Response from Guest Services on 21 Aug 2023
Thanks so much for being our guest and for allowing us to make your stay enjoyable. We hope we get to welcome you back soon

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Safe and quiet location. Walking distance to the beach. Very quiet rooms. Comfortable beds. Very clean rooms and general areas. Will be staying here again.
Stayed 1 night in Jul 2023
Response from Guest Services on 31 Jul 2023
Hey Julie, thanks for being a Guest and for your great feedback. We are happy to share this with the team and hope to welcome you back soon.

6/10 Okay

Angela

Liked: Cleanliness, property conditions & facilities
Loved the view and breakfasts. They gave us a hard time because we had a service dog.
Stayed 3 nights in Jul 2023
Response from Guest Services on 28 Jul 2023
Thanks Angela for being our guest and for your feedback. We apologize if you feel the hotel gave you a hard time with your service animal. By law we are allowed to ask certain questions, both of which the gentleman hesitated to respond too. At that point legally we are allowed to ask the service animal be removed under the Federal Law. While we don't mean for this to sound intrusive, the ADA law allows the business to know certain information so we can better assist in case of an emergency. We never meant to give anyone a hard time.We sincerely appreciate your understanding in this matter and hope to welcome you back

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No pool or hot tub. Complementary parking was difficult to find. Liked the cleanliness and quiet or the rooms. Cleaning ataff were very attentive.
Stayed 3 nights in Jul 2023
Response from Guest services on 18 Jul 2023
Thanks very much for your feedback and review. We are sorry that you had an expectation for a pool or a hot tub. Those amenities are not listed anywhere on our website or Expedia. Thanks again for being our guest.

2/10 Terrible

David

Stayed 1 night in Jul 2023
Response from Jordan T. on 8 Aug 2023
Thank you for staying with us. We appreciate your feedback, we truly do apologize for the status of your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Guest Services on 11 Jul 2023
Thanks for being our guest. We are excited to see you enjoyed your stay. We hope to welcome you back again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
Hotel rooms are super clean and have a beautiful view; the bathrooms are brand new and the location is perfect to visit the beach next door. Breakfast is very good and the desk staff are super friendly.
Stayed 1 night in Jul 2023
Response from Guest Services on 7 Jul 2023
Thank you so much for being our guest. The team works hard to ensure our guests have a great stay and It sounds like we made this happen for your adventure away from home. We look Forward to welcoming you back soon

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with nice patio lookout over Rockaway beach. Next to beach parking with nice hiking path and beautiful views. Not much to do on the little street they are on, but a short drive to the main beach town to walk around and shop. If you have an SUV, you might want to not park in the garage. Parking was pretty full and the couple spots we could get in, we couldn't open our doors enough to get out of our highlander. Outside parking also filled up with people parking in unmarked spots when arriving a little later.
Stayed 2 nights in Jun 2023
Response from Guest Services on 5 Jul 2023
Thanks John for being our guest. We are happy to see that you had a nice stay and got to take advantage of the outside deck. We hope to welcome you back soon for a nice relaxing getaway in Pacifica