Exterior

Reviews of Harbor Court Hotel

4 out of 5
Harbor Court Hotel
165 Steuart St, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024
Response from Jessica W. on 22 Mar 2024
Thank you Juan. We hope to welcome you back soon!

6/10 Okay

Keith

Liked: Cleanliness, staff & service
The lights in the room was so dime that you can't see anything.
Stayed 3 nights in Mar 2024
Response from Jessica W. on 22 Mar 2024
Thank you for bringing this to our attention Keith. We apologize for the inconvenience you experienced with the lighting in your room. Our team strives to ensure that all aspects of our guests' stays are comfortable and enjoyable, including adequate lighting. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Alsu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woderful view, quiet, good design, breskfast
Stayed 2 nights in Mar 2024
Response from Jessica W. on 22 Mar 2024
Thank you so much for your review Alsu! We're thrilled to hear that you enjoyed the wonderful view and found our atmosphere quiet and peaceful. Our team takes great pride in creating a space that's not only visually pleasing but also conducive to relaxation and serenity. We look forward to welcoming you back soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and staff were exceptional! Special gratitude to Carlos, Janelle and Luis.
Stayed 3 nights in Feb 2024
Response from Jess W. on 3 Mar 2024
James, thank you so much for your glowing review! We're thrilled to hear that you enjoyed our breakfast and that our staff, especially Carlos, Janelle, and Luis, made your experience exceptional. We'll be sure to pass on your kind words to them. We look forward to welcoming you back soon!

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This property is well situated to the ferry building. Perry’s is a great bar stop! And the lobby is nice. Rooms were smaller, but in good shape. Nice bathrooms. Breakfast wasn’t something to count on.
Stayed 2 nights in Feb 2024
Response from Jessica W. on 23 Feb 2024
Thank you for sharing your thoughts on your recent stay! It's great to hear that you found our property conveniently located near the ferry building and enjoyed Perry's as a bar stop. We take pride in our lobby's ambiance and are pleased that you found it enjoyable. While our rooms may be on the cozier side, we strive to maintain them in good condition, including the bathrooms. Your feedback regarding breakfast is noted, and we will certainly look into ways to enhance that aspect of our service. We appreciate your patronage and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessica W. on 22 Mar 2024
We appreciate the perfect rating Alison. Thank you for choosing to stay with us, and we hope to welcome you back soon!

6/10 Okay

Donna

Liked: Cleanliness, staff & service
Honestly we paid for a room highr floor with city view, thought we would pay a little extra for better room but this waa definitely not the case. Crappy room with overlook ro air conditioning to the whole hotel BE CAREFUL which room u book
Stayed 1 night in Feb 2024
Response from Jess W. on 16 Feb 2024
We genuinely apologize for the dissatisfaction you experienced with your room. Your feedback is invaluable to us, and we're deeply sorry that the room didn't meet your expectations. We strive to provide exceptional experiences for all our guests, and it's disappointing to learn that we fell short in this instance. Please know that your concerns have been shared with our team, and we're committed to addressing them to prevent similar situations in the future. We value your patronage and hope for the opportunity to make it right during any future stays you may have with us. If there's anything else we can do to assist you, please don't hesitate to reach out.

10/10 Excellent

Navneet

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Dec 2023
Response from Jessica W. on 4 Feb 2024
Navneet, Thank you for sharing your positive experience with us. We hope to have the pleasure of your visit sometime in the near future!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was comfortable and pleasurable!
Stayed 1 night in Jan 2024
Response from Jessica W. on 4 Feb 2024
Daniel, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that your stay was comfortable and pleasurable. Providing a pleasant and enjoyable experience for our guests is our ultimate goal, and we're delighted to know that we achieved that during your visit.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely wonderful! They were very helpful from recommending nearby restaurants to the best bike paths around town!
Stayed 1 night in Jan 2024
Response from Jessica W. on 4 Feb 2024
Daniel, We're thrilled to hear that our staff made a positive impact on your stay. We're glad our team could assist you in discovering nearby restaurants and the best bike paths around town. Thanks for staying with us!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and close to the waterfront, Very nice staff and nice safe area.
Stayed 1 night in Jan 2024
Response from Jessica W. on 4 Feb 2024
Ryan, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our location convenient, especially being close to the waterfront. Our team takes great pride in providing excellent service, and it's heartening to know that you found them to be very nice.

10/10 Excellent

Jennifer Jarrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean and trendy industrial room. Easy to get to the muni tram.
Response from Jessica W. on 22 Jan 2024
Jennifer, thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed our nice staff, clean, and trendy industrial room. It's great to know that our location made it easy for you to access the Muni tram. We appreciate your kind words and look forward to welcoming you back in the future!

10/10 Excellent

Anastasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jessica W. on 21 Jan 2024
Thank you for the 5 star rating Anastasia! We hope to see you gain soon.

10/10 Excellent

Francisco

Stayed 1 night in Jan 2024
Response from Jess W. on 16 Feb 2024
We appreciate your five star rating Francisco. Hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The warm staff and great location make this a must for our weekend trips.
Stayed 1 night in Dec 2023
Response from Jessica W. on 12 Jan 2024
We are thrilled you enjoyed your time with us. Come back and visit soon!

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Nice location right across from the Bay, but our first room had a horrible view of dusty metal bldg sides. Second room was better, but rooms are very small and the shower was smaller than was comfortable. Breakfast is okay, expected a better quality of juices and coffee/tea. Limited offerings. The staff, however, somewhat made up for the negatives. Extremely nice and ready to help with what was needed. And again, the location was lovely.
Stayed 3 nights in Dec 2023
Response from Jessica W. on 27 Dec 2023
Susan, we truly appreciate your detailed review, and we are pleased to hear that our location across from the Bay and our dedicated staff were highlights of your stay. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you would like to discuss further or if you have additional suggestions, please feel free to contact us directly.

10/10 Excellent

Cari

Stayed 1 night in Dec 2023
Response from Rafael on 24 Dec 2023
Yaaaay terrific rating!Thank you ever so much for choosing to stay with us at our beautiful hotel by the Bay, happy holidays.

10/10 Excellent

Stephan R

Liked: Staff & service, amenities, property conditions & facilities
Please no more surveys. I have stayed there before
Stayed 2 nights in Dec 2023
Response from Jessica W. on 27 Dec 2023
Stephan, thank you for taking the time to share your feedback with us. We appreciate your continued patronage and apologize for any inconvenience caused by the survey requests. We understand that your time is valuable. We look forward to welcoming you back and ensuring your future stays are seamless and satisfying.

8/10 Good

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I would say is make sure all the outlets work properly. And make sure to disclose that there is a 150 per night deposit. It caught us off guard.
Stayed 3 nights in Dec 2023
Response from Jessica W. on 27 Dec 2023
Thank you for taking the time to share your feedback with us Jason. We truly appreciate your input as it helps us improve the experience for all our guests. Regarding the deposit, we understand that unexpected charges can be frustrating, and we sincerely apologize for any confusion. We appreciate your suggestion to disclose the deposit amount more prominently, and we will certainly take this into consideration to enhance the transparency of our booking process. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future, providing you with an improved and more enjoyable stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rafael on 24 Dec 2023
Terrific rating!Thank you ever so much for choosing to stay with us at our beautiful hotel by the Bay, happy holidays.

10/10 Excellent

azalea

Stayed 1 night in Dec 2023
Response from Rafael on 24 Dec 2023
Yaaaay terrific rating!Thank you ever so much for choosing to stay with us at our beautiful hotel by the Bay, happy holidays.

10/10 Excellent

Mine

Liked: Cleanliness, staff & service, property conditions & facilities
The ocean view we booked had the most amazing views. The staff was so great and friendly, we felt very welcome, comfortable and safe. The rooms are a bit small but completely acceptable since everything else was exceptional! I would absolutely come back and reccomend!
Stayed 1 night in Dec 2023
Response from Jessica W. on 27 Dec 2023
Thank you so much for taking the time to share your wonderful feedback Mine! We are thrilled to hear that you enjoyed the breathtaking ocean views from your booked room. Our team takes great pride in providing excellent service. Thank you once again for choosing our establishment, and we look forward to the pleasure of hosting you again

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic Property, beautiful view, close to dining options
Stayed 2 nights in Dec 2023
Response from Jessica W. on 27 Dec 2023
Thank you for taking the time to rate your stay Meredith. Hope to see you again soon!

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character and a great location
We have stayed at the Harbor Court Hotel before. The property is in a great location, that is somewhat central to lots of San Francisco sights and activities. Hotel is very cool and great staff. Rooms are a little small but very typical for an SF hotel, and this is not detracting from the overall charm of the hotel. The bathrooms have amazing lighting. Continental breakfast was served, which was nice. But I do miss the donut wall. Valet parking charge is a little high but again it is expected for most good hotels in the city.
Stayed 1 night in Dec 2023
Response from Cris on 6 Dec 2023
Thank you Jenn for being a returning guest at Harbor Court Hotel, and for taking the time to share your feedback. We're delighted to hear that you appreciate our great location, the unique charm of our hotel, and our wonderful staff.We understand that room sizes in San Francisco can be more compact, but we're glad that the overall appeal of the hotel overshadows this aspect for you. It's wonderful to know that you enjoyed the amazing lighting in the bathrooms and the continental breakfast.Your mention of the donut wall has not gone unnoticed, and we appreciate your fondness for it. We'll certainly consider such guest preferences in our future offerings.Regarding the valet parking charge, we understand your concern. We continually assess our pricing to remain competitive while providing the best service. Your feedback is valuable, and we'll take it into consideration for future adjustments.We're grateful for your continued patronage and look forward to welcoming you back on your next visit to San Francisco.

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, the staff was extremely nice and ensured we were taken care of
Stayed 1 night in Dec 2023
Response from Cris on 6 Dec 2023
Thank you so much Chantal for taking the time to share your positive experience with us. We're thrilled to hear that you found your room very clean and that our staff provided excellent service.Maintaining a high standard of cleanliness is a top priority for us, and we're delighted to know that it contributed to your overall satisfaction. Our team takes pride in ensuring our guests feel well taken care of, and it's heartening to hear that you had a positive interaction with our staff.Your feedback is truly appreciated, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

beverly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very convenient location. So nice to have valet parking and mId service every day. Lots of restaurants in the same block so never had to walk far for dinner
Stayed 4 nights in Nov 2023
Response from Cris on 6 Dec 2023
Thank you Beverly for taking the time to share your positive feedback. We're delighted to hear that you found our location very convenient and enjoyed the amenities we offer, such as valet parking and daily maid service.It's wonderful to know that our proximity to various restaurants added to the convenience of your stay, making dining choices easily accessible. Your satisfaction is our priority, and we're glad to have contributed to a pleasant experience.We appreciate your kind words and look forward to the opportunity of hosting you again.

10/10 Excellent

mary

Stayed 1 night in Nov 2023
Response from Rafael on 24 Dec 2023
Yaaaay terrific rating!Thank you ever so much for choosing to stay with us at our beautiful hotel by the Bay, happy holidays.

6/10 Okay

Molly, Estacada

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The location was great.
Stayed 1 night in Oct 2023
Response from Cris on 6 Dec 2023
Thank you Molly for taking the time to share your feedback. We're delighted to hear that you enjoyed our hotel's location.We understand that the right location can significantly enhance the overall experience, and we're thrilled that it contributed positively to your stay.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay and will be back
Stayed 1 night in Nov 2023
Response from Cris on 30 Nov 2023
Thank you so much Pamela for taking the time to share your positive feedback with us! We are delighted to hear that you enjoyed your stay, and it was a pleasure having you as our guest.Our team works hard to provide a comfortable and memorable experience for our guests, and it's rewarding to know that we met your expectations. We look forward to welcoming you back in the future and providing you with another wonderful stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rafael on 28 Nov 2023
Yaaaaaay! thank you ever so much for this terrific rating! it means the world and its totally such an honor to see that you enjoyed your stay with us at our beautiful hotel by the Bay, please consider the Harbor Court hotel on your next trip to our fair city, happy holidays.

8/10 Good

Akinori

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rafael on 28 Nov 2023
Terrific!!!!! thank you ever so much for choosing to stay at our beautiful hotel by the Bay, we are so pleased you enjoyed your stay with us and for taking your time to give us this great rating, we are here at your service at all times and please consider staying at the Harbor Court on your next trip to our fair city.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lauryn Hill Concert!
Wonderful hotel! Only stayed for a short time for the Lauryn Hill Concert, but the wine hour was great, and the morning muffins were delicious.
Stayed 1 night in Nov 2023
Response from Cris on 30 Nov 2023
Thank you Michael for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you enjoyed your short visit, especially for the Lauryn Hill Concert.It's great to know that you appreciated our wine hour and found the morning muffins delicious. We strive to create a memorable experience for our guests, and your positive comments motivate us to continue delivering exceptional service.Should your plans bring you back to the area, we would be delighted to host you again.Once again, thank you for your kind words. We look forward to the opportunity of welcoming you back for another enjoyable stay.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rafael on 6 Nov 2023
Terrific! thank you ever so much for this great rating, it is delightful to see reviews of our amazing distinguish guest enjoying their stay at our beautiful hotel by the Bay, we wish for you entire days ahead of you full of joy, wealth and health and please do consider staying with us on your next trip to our fair city, we are here at your service at all times.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Rafael on 28 Nov 2023
Yaaaaaay! thank you ever so much for this terrific rating! it means the world and its totally such an honor to see that you enjoyed your stay with us at our beautiful hotel by the Bay, please consider the Harbor Court hotel on your next trip to our fair city, happy holidays.

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being right off of the Embarcadero enabling us to walk along the piers to Fisherman’s Wharf!
Stayed 3 nights in Oct 2023
Response from Rafael on 6 Nov 2023
Thank you ever so much for choosing to stay at our beautiful hotel by the Bay, we are just over the moon that you had and amazing time while staying with us and enjoyed the beautiful, surrounded areas that our fair city offers, please consider staying with us on your next trip to San Francisco, we are here at your service.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic !! Would stay again !!
Stayed 1 night in Oct 2023
Response from Rafael on 6 Nov 2023
Yaaaaaay thank you ever so much for this great review it is music to our ears to read such great reviews of our amazing distinguish guest, we wish you entire days ahead of you full of joy, wealth and health and please do consider staying with us on your next trip to our fair city, we are here at your service at all times.

4/10 Poor

Shannon

Disliked: Cleanliness, room comfort
Despite reserving a nicer room, this room smelled of smoke, the AC blew hot air and wouldn’t just be turned off. Pillows were so huge you couldn’t rest your head. Worst night of sleep wver
Stayed 1 night in Oct 2023
Response from Cris on 1 Nov 2023
Thank you Shannon for your review. I want to express my sincere apologies for the disappointing experience you had during your recent stay with us. Your feedback is extremely valuable, and I truly regret that we fell short of meeting your expectations.I'm sorry to hear about the issues you encountered with the room, particularly the smell of smoke and the malfunctioning AC. It is our utmost priority to provide our guests with a comfortable and enjoyable stay, and it's clear that we did not meet that standard in this case.Regarding the oversized pillows, I apologize for not providing you with more suitable options. We will certainly look into the matter to ensure that future guests have a better night's sleep.We take your comments seriously and will take immediate steps to address these issues. It's our goal to provide the best possible experience for our guests, and your feedback will help us improve our services.Once again, I apologize for the inconveniences you experienced during your stay. Thank you for bringing these issues to our attention. Your feedback is invaluable in helping us make necessary improvements.

10/10 Excellent

Avneet, Danville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Thank you!!
Stayed 1 night in Oct 2023
Response from Cris on 1 Nov 2023
Thank you so much Avneet for taking the time to share your positive feedback with us! We're thrilled to hear that you had a great stay, and we appreciate your kind words.It's always a pleasure to know that our guests enjoyed their time with us. Our team works hard to provide the best possible experience, and it's incredibly rewarding to receive your appreciation.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 Excellent

Vardan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cris on 1 Nov 2023
Thank you so much Varda for taking the time to share your positive feedback with us.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a good, moderately priced choice in a great area of SF along the Embarcadero. BUT we were in a "City View King," and the "City View" is of the interior light well in the middle of the building. Also, the lighting in the room is very dim - two bedside table lamps and one uplamp in the corner, but o general lighting or ceiling light. Otherwise all good - well appointed rooms, quiet, nice decor.
Stayed 1 night in Oct 2023
Response from Cris on 24 Oct 2023
Thank you Elizabeth for taking the time to leave a review of your recent stay with us. We truly appreciate your feedback and are pleased to hear that you found our hotel to be a good, moderately priced choice in a great area along the Embarcadero in San Francisco.We understand your concern regarding the "City View King" room and the view. We apologize for any confusion and will work to improve our room descriptions to provide a clearer understanding of the room types and views. Your comments about the lighting in the room are also duly noted. We will evaluate the possibility of adding more general lighting options in the rooms to enhance our guests' comfort.It's great to hear that you found the rooms well-appointed, quiet, and with nice decor. We take pride in ensuring a comfortable and enjoyable stay for all our guests.Thank you again for your valuable feedback. We'll make sure your next visit is even more enjoyable.

10/10 Excellent

Lynsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cris on 16 Nov 2023
Thank you Lynsie for your review. Come visit us again soon.

8/10 Good

laura

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice room. Lights and frige had to be plugged in. Clock doesn’t work. Odd took a few minutes to get it dialed in. Great location. Elevator was wonky. Got stuck on floor before. Went all the way back to lobby went to floor above. Walked to correct floor.
Stayed 1 night in Oct 2023
Response from Cris on 22 Oct 2023
Thank you Laura for taking the time to share your feedback about your recent stay. We appreciate your input, and it's valuable for us to know how we can improve our guests' experience.We're glad to hear that you liked the room and found the location to be great. However, we apologize for the inconveniences you encountered during your stay.Regarding the lights and fridge needing to be plugged in, this isn't up to our usual standards, and we'll make sure our maintenance team addresses this issue promptly to ensure that all room amenities are functioning properly for future guests.The clock not working and being difficult to set is also something we'll investigate and rectify. It's essential that our guests have access to all the amenities they expect, and we'll work on providing a better experience in this regard.We are concerned to hear about the issue with the elevator. Your safety and comfort are of utmost importance to us, and we will have our maintenance team thoroughly inspect the elevator to prevent any further incidents.We appreciate your patience and understanding during these hiccups, and we hope that you would consider giving us another chance in the future to provide you with a seamless and enjoyable stay. Please don't hesitate to reach out to our front desk for any assistance, and we will do our best to make your stay as comfortable as possible. Thank you for choosing our hotel, and we hope to welcome you back soon.

8/10 Good

Robert, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful older hotel in great location. Very friendly staff. Nice continental breakfast included. Only minor complaint is that the advertised king sized bed wasn’t.
Stayed 4 nights in Oct 2023
Response from Cris on 18 Oct 2023
Thank you Robert so much for taking the time to share your feedback about your recent stay at Harbor Court Hotel. We truly appreciate your kind words and are delighted to hear that you found our historic property wonderful and our location convenient. It's always our pleasure to have guests like you.We're especially glad to hear that you had a positive experience with our friendly staff and enjoyed the continental breakfast we offer. Your comfort and satisfaction are our top priorities, and we're happy to know that these aspects of your stay met your expectations.We apologize for the inconvenience regarding the bed size not meeting your expectations. Your feedback is valuable, and we'll certainly look into ensuring that our room descriptions are accurate and clear to avoid any future misunderstandings. We aim to provide our guests with a comfortable and enjoyable experience, and your comments help us improve.Once again, thank you for choosing our hotel, and for sharing your feedback. We look forward to welcoming you back for another great stay.

10/10 Excellent

Debbie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful overnighter for a birthday celebration. Wine 5-6 pm, nice breakfast pastries and coffee. Very enjoyable with wonderful view from our rooms.
Stayed 1 night in Oct 2023
Response from Cris on 22 Oct 2023
Thank you Debbie for choosing to celebrate your birthday with us, and for sharing your positive feedback! We are delighted to hear that you had a wonderful overnight stay.It's fantastic that you enjoyed the wine hour from 5-6 pm and the delightful breakfast pastries and coffee. We aim to provide our guests with special experiences, and it's great to know that you appreciated these amenities.The fact that you found your rooms to have a wonderful view adds an extra layer of enjoyment to your stay. We're pleased that our accommodations met your expectations and that you had a memorable celebration.We hope that your birthday celebration with us left you with cherished memories, and we look forward to welcoming you back for more special occasions in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know, and we'll do our best to make it even more exceptional. Thank you for your kind words and for choosing our hotel!

10/10 Excellent

Christy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice hotel.
Nice hotel. The free bottle of wine was great.
Stayed 1 night in Oct 2023
Response from Cris on 22 Oct 2023
Thank you Christy for taking the time to write a review. We're pleased to hear that you enjoyed your stay at our hotel and appreciated the complimentary bottle of wine! Providing a little extra touch of hospitality is important to us, and it's great to know that it made your stay even more enjoyable.If you have any further feedback or suggestions for how we can make your next visit even better, please feel free to share. We always value input from our guests and look forward to hosting you again in the future. Thank you for your kind words!

10/10 Excellent

Ryan, Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Oct 2023
Response from Rafael on 11 Oct 2023
Yaaaaaay! thank you ever so much for choosing to stay at our beautiful hotel by the Bay, we are so grateful for this amazing rating you gave us, it is music to our ears to see terrific reviews from our dear guest, please consider staying with us on your next trip to our fair city, we are here at your service at all times.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location and our view from our bay front room
Stayed 1 night in Oct 2023
Response from Rafael on 11 Oct 2023
Yaaaaaay! thank you ever so much for choosing to stay at our beautiful hotel by the Bay, we are so grateful for this amazing review you gave us, it is music to our ears to read terrific reviews from our dear guest, please consider staying with us on your next trip to our fair city, we are here at your service at all times.

10/10 Excellent

Odilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cris on 1 Nov 2023
Thank you so much Odilia for taking the time to share your positive feedback with us.

10/10 Excellent

Natalee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rafael on 11 Oct 2023
Yaaaaaay! thank you ever so much for choosing to stay at our beautiful hotel by the Bay, we are so grateful for this amazing rating you gave us, it is music to our ears to read terrific ratings from our dear guest, please consider staying with us on your next trip to our fair city, we are here at your service at all times.

10/10 Excellent

Elizabeth

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with very friendly, helpful staff.
Response from Rafael on 11 Oct 2023
Yaaaaaay! thank you ever so much for choosing to stay at our beautiful hotel by the Bay, we are so grateful for this amazing review you gave us, it is music to our ears to read terrific reviews from our dear guest, please consider staying with us on your next trip to our fair city, we are here at your service at all times.