Ratings based on 3,777 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Great location!

Posted 25-Aug-2016
This hotel is within a block to Union Square. Exactly where you want to be!
4out of 5
by A verified traveller from Massachusetts

Hotel right in dientown, close to trolley

Posted 23-Aug-2016
Hotel workers were very friendly and helpful. Room was clean but small with no dresser.
4out of 5
by A verified traveller from san francisco

Small room. Close to union square.

Posted 22-Aug-2016
Staff would not call a cab for my wife to get to china town, they said it was too close so she had to walk. Just not very professional for a $300.00 a night hotel.
3out of 5
by A verified traveller from London

Classic style hotel. Central location

Posted 21-Aug-2016
We have to request change of room after a noisy night from electrical plant. Asked for dining voucher as compensation. This is a very busy tourist hotel with staff under pressure . Otherwise enjoyable stay.
4out of 5
by A verified traveller

Posted 21-Aug-2016
Good location, good food, older hotel with small bathrooms.
2out of 5
by A verified traveller from Australia

Old hotel in need of renovation

Posted 20-Aug-2016
Pros: Location
Cons: Entire renovation.
Like stepping back into the seventies. Room small and ancient fitout. Good location and staff obliging.
3out of 5
by A verified traveller from San Francisco

Well....

Posted 17-Aug-2016
Staff was not friendly, they were down to all business. Had to make appointment to use the sauna and it was on a different floor from the pool. Hotel layout was confusing and the registration desk mentioned nothing about where any thing was. The room floors cracked in several areas, it smelled old.
4out of 5
by A verified traveller

Posted 15-Aug-2016
Great location, but rooms very small and stuffy, circulated air did not work well! Room service only offered until 10:00.
5out of 5
by A verified traveller

Great location, fantastic staff

Posted 12-Aug-2016
I was a little concerned because of the higher than I was hoping price. However, the location places you right in the heart of SF and the staff was phenomenal. The price tag is worth the experience and location and I would go back to this hotel if I ever come back to the city.
4out of 5
by A verified traveller from W. Durango, Co

Posted 11-Aug-2016
Nice central location close to shopping, downtown and Chinatown. A "heart of the city experience." Just a quick walk or cable car ride over Nob Hill to Fisherman's Wharf. Staff was friendly. Valet service was helpful, albeit a big additional expense.