Ratings based on 3,977 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 09-Dec-2016
Nice quaint hotel - family owned, better feel than the larger corporate chains. Staff very friendly. Room small, but comfortable. A little noise from the street but not as much as one would think. Next to all the shopping - walking distance to just about everything. Restaurant convenient and great food. Will definitely stay here again!
5out of 5
by A verified traveller

Mid-week pleasure

Posted 08-Dec-2016
Great location, close to Union Square and the best late night eats and piano bar next door. Clean, friendly, would stay again!
4out of 5
by A verified traveller from Singapore

Posted 07-Dec-2016
Hotel is at the heart of Union Square. Close by are many eating options and shopping. Overall a pleasant stay.
3out of 5
by A verified traveller

Near Union Square, but be wary of small rooms!

Posted 05-Dec-2016
Cons: The room service is tied to the adjoining restaurant "The Daily Grill" and when I had a delivery issue it was not a seamless process to figure out.
Location: The location is right across from Union Square and is close to the retail core and the base of a cable car stop. Plus is near a BART station.
This is an older building and I was not paying close attention to the room size when I booked this trip, but the room I was given was tiny! Small bed, no room to maneuver and a view of a concrete wall 6 feet away. I was allowed to switch to a larger, more comfortable room on the same floor for a reasonable fee. If you are travelling as a couple, make sure the room/bed are large enough! I also had issues with the in-room dining service....no answer on the phone, busy signals, a pre-ordered breakfast that didn't show up. That being said, the lobby area is nice, the outdoor pool is a neat attraction.
4out of 5
by A verified traveller

Posted 29-Nov-2016
The room was smaller than one we booked (size in sq feets is written on the web site), but after we complained room has been changed on the next day. The new room was big and comfortable. So generally great experience. Nice, comfortable and clean hall. Rooms are pretty old (windows/doors/walls/ceiling), but clean. Internet is OK, sometimes glitches. External heated swim pool can be used and we used it once: it is small, but OK for short swim or playing with child. But there is no change rooms, so good idea would be to take the robe with you. There is also sauna but we have not tried it (it is booked separately: free).
4out of 5
by A verified traveller

Posted 23-Nov-2016
It was a good hotel and the main thing is it was very clean.
4out of 5
by A verified traveller

location

Posted 23-Nov-2016
Cons: Maybe more eating choics
Nice staff. clean hotel. location nice. For SF this is a good place to stay.
5out of 5
by A verified traveller from Punta Gorda, Fl

A perfect location.

Posted 21-Nov-2016
Pros: The location was perfect. We also enjoyed having a restaurant and bar within the hotel.....both of which were excellent.
Location: We bought the 2 day hop,on hop off bus ticket.....was perfect for getting around the city. Cable cars right there by the hotel too.
This hotel is so conveniently located for all transportation, shopping and restaurants. WIthin walking distance of Chinatown and other tourist spots. Very pleasant and helpful staff.
2out of 5
by A verified traveller from Singapore

Close to shopping, easy access to bus/train sta.

Posted 20-Nov-2016
Not enough lighting in the room. Shower cubical is small.
4out of 5
by A verified traveller

Posted 18-Nov-2016
Cons: Shower was small, shower head could be higher for a tall person.
Good location, easy checkin. Comfortable room but shower was a little small for taller people like me.