Ratings based on 3,959 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 29-Nov-2016
The room was smaller than one we booked (size in sq feets is written on the web site), but after we complained room has been changed on the next day. The new room was big and comfortable. So generally great experience. Nice, comfortable and clean hall. Rooms are pretty old (windows/doors/walls/ceiling), but clean. Internet is OK, sometimes glitches. External heated swim pool can be used and we used it once: it is small, but OK for short swim or playing with child. But there is no change rooms, so good idea would be to take the robe with you. There is also sauna but we have not tried it (it is booked separately: free).
4out of 5
by A verified traveller

Posted 23-Nov-2016
It was a good hotel and the main thing is it was very clean.
4out of 5
by A verified traveller

location

Posted 23-Nov-2016
Cons: Maybe more eating choics
Nice staff. clean hotel. location nice. For SF this is a good place to stay.
5out of 5
by A verified traveller from Punta Gorda, Fl

A perfect location.

Posted 21-Nov-2016
Pros: The location was perfect. We also enjoyed having a restaurant and bar within the hotel.....both of which were excellent.
Location: We bought the 2 day hop,on hop off bus ticket.....was perfect for getting around the city. Cable cars right there by the hotel too.
This hotel is so conveniently located for all transportation, shopping and restaurants. WIthin walking distance of Chinatown and other tourist spots. Very pleasant and helpful staff.
2out of 5
by A verified traveller from Singapore

Close to shopping, easy access to bus/train sta.

Posted 20-Nov-2016
Not enough lighting in the room. Shower cubical is small.
4out of 5
by A verified traveller

Posted 18-Nov-2016
Cons: Shower was small, shower head could be higher for a tall person.
Good location, easy checkin. Comfortable room but shower was a little small for taller people like me.
2out of 5
by A verified traveller from US

Not good

Posted 13-Nov-2016
This hotel needs renovation for sure ! Good location but very very poor condition
4out of 5
by A verified traveller from Sydney

Close to Union Square

Posted 13-Nov-2016
Pros: The location and the ambience.
Cons: The staff behind the desk, on check in the manager was more interested in her personal call than tending to her client. Not good at 10 at night.
Location: Close to Union Square so you can catch the hop on bus, walk 2 blocks down for the cable car. Walgreens is also 2 blocks down for cheaper food.
This was my second stay at the hotel, the staff were a little disappointing this time. Whilst it is older, the hotel is comfortable. The rooms are modest but what sets this hotel apart is the location. Great for catching the hop on buses and the cable cars as it is one block over from Union Square. The Daily Grill is a great place to eat and is conveniently located next to the hotel although you can't charge back to your room.
5out of 5
by A verified traveller from US

Posted 12-Nov-2016
Old but updated. Quaint & charming. Very comfortable.
5out of 5
by A verified traveller from US

Extremely spacious room and super

Posted 10-Nov-2016
Location: In the heart of union square, can walk to everything.
Fantastic service, beautiful modern hotel with literally the most comfortable lobby chairs I've ever encountered