Fireplace

Reviews of DoubleTree by Hilton San Francisco Airport

4 out of 5
DoubleTree by Hilton San Francisco Airport
835 Airport Blvd, Burlingame, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 462 out of 1011 reviews" "
Rating 8 - Good. 253 out of 1011 reviews" "
Rating 6 - Okay. 141 out of 1011 reviews" "
Rating 4 - Poor. 77 out of 1011 reviews" "
Rating 2 - Terrible. 78 out of 1011 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Malia

Travelled with family
Liked: Cleanliness, amenities
Nice parking everything good
Stayed 1 night in Mar 2024

10/10 Excellent

Dianna

Travelled with family
I liked how clean everything was and the spaciousness of the room and bathroom. It was very comfortable. Great beds! Also, the style of the property was very nice and understated. The staff was friendly and professional. Thank you!
Stayed 2 nights in Mar 2024

8/10 Good

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, beautiful view…..
Stayed 4 nights in Mar 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, amenities
Nice bar and restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and restaurant was perfect. The food and drinks was excellent. The atmosphere was fun. The shuttle was on time and convenient. I got to the airport on time.
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel several times. Staff is always friendly, rooms are spacious and clean, and we really appreciate the 24 hr airport shuttle.
Stayed 1 night in Mar 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym is exceptional
Stayed 1 night in Mar 2024

8/10 Good

Cynthia

Travelled with pets
Liked: Amenities
I like that it was around a lot of trails since I brought dog. There isn’t a whole lot to do around here, as expected, since it’s near the airport. The room was fairly clean. I didn’t use the bed sheets because there was a stain on it. They should definitely be more careful and cautious about that. Overall, my stay was great!
Stayed 1 night in Mar 2024

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay was fine
Stayed 5 nights in Feb 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Mark

Stayed 1 night in Feb 2024

10/10 Excellent

Nidhal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean. Excellent customer service. Close to SFO. 24 hours shuttle to terminal
Stayed 1 night in Feb 2024

8/10 Good

MARICAR

Liked: Cleanliness

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
goodx
Stayed 1 night in Dec 2023

10/10 Excellent

AITIJHYA

Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent
Stayed 1 night in Feb 2024

2/10 Terrible

shufang

Stayed 2 nights in Feb 2024

6/10 Okay

Barry, Palm Desert

Shuttle service was great, check in fast. Shower hardly worked, HVAC was very loud, no blankets.
Stayed 1 night in Feb 2024

10/10 Excellent

Monique

Stayed 1 night in Feb 2024

6/10 Okay

Amit

Travelled with partner
Liked: Staff & service
Conveniently located close to airport . Spacious rooms , very expensive parking Bathroom floors were sticky .
Stayed 3 nights in Feb 2024

10/10 Excellent

Klaus

Stayed 2 nights in Feb 2024

10/10 Excellent

Laura

Stayed 2 nights in Feb 2024

10/10 Excellent

Ruth Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff
Stayed 2 nights in Feb 2024

6/10 Okay

Oscar

Travelled with family
It was okay
Stayed 3 nights in Feb 2024

2/10 Terrible

Renee

Stayed 3 nights in Feb 2024

10/10 Excellent

Donna

Stayed 2 nights in Feb 2024

4/10 Poor

carmen

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked that the Hotel was near the airport and there was a Shuttle service. I did not like the 1st room we were assigned. First, the bedding was very old and used (need to upgrade) and I could see thru the stained comforter. The TV monitor was gross with 'stuff' inside the cracks. Minimum to no toiletries. The day front manager had poor cust svc when informed it was as she didn't really care, and didn't want to compensate us for a terrible room experience. However, our 2nd room was much better after we had the broken a/c replaced. On a good note - both rooms were quiet, and the Hotel restaurant had a good buffet and nice servers. Don't stay in room #688
Stayed 3 nights in Feb 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
We were truely blessed that our fur baby was able to stay with us.The staff treated her like one of the family. There was lots of trails nearby for her to enjoy
Stayed 2 nights in Feb 2024

10/10 Excellent

Estibaliz Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
In town for my daughter’s volleyball tournament. Easy access to freeway, comfy beds. Was perfect for what we were needing..
Stayed 1 night in Feb 2024

6/10 Okay

Sandra Lynn

Stayed 1 night in Jan 2024

6/10 Okay

wallace

Travelled with partner
Liked: Staff & service, amenities
Restaurant was great, shuttle very good and all staff great.
Stayed 1 night in Jan 2024

2/10 Terrible

Rachael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They’re advertising different rooms than what you get. The room I booked was clean and modern and what they gave me was something out of the 80’s with holes all over the room and dirty. I moved rooms 3 times to find a clean room, not ONE was clean. The bedding was stained, worn out, dirty and overused, no water pressure WHATSOEVER, the shower is a shower handle and not a true shower head. I’m not a hotel diva so this is coming from someone who has stayed at a types of rooms…this one wins for the worst ever! Noisy, outdated and right down not worth the amount you pay. The ONLY positive thing about this hotel is the lobby and staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Janet

Cc
Stayed 1 night in Jan 2024

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ernie

Liked: Amenities
Great hospitality awesome staff! Very professional!
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2024

6/10 Okay

john

Stayed 1 night in Jan 2024

10/10 Excellent

Tama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our room and the staff and shuttle service were great.
Stayed 1 night in Jan 2024

8/10 Good

Martha

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Herb

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Did not like sewage backing up in my tub
Stayed 6 nights in Dec 2023

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Free 24 hour shuttle to the airport!
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with everything
Stayed 1 night in Dec 2023

4/10 Poor

Ming

Disliked: Staff & service, property conditions & facilities
No staff outside arrival gate. reception staff did not show any welcome to guests, the plastic board between your staff and guest prevents proper communication, cannot hear clearly what your staff said. The staff clearly did not want to work and looked unhappy to check guests in, if so, maybe he should take the day off or not working in the service industry , there are many career options , he did not have to work in the service industry, which requires service to be provided to guests. The room is old but the toilet is the worst, it could not flush fully! No matter how hard to push the handle to empty the whole tank , there is always something pushed back after flushing , and that’s very disgusting. The receptionist at the 37 North was also cold and indifferent, she obviously did not want to work either , why does your hotel fill staff who do not want to work ? Nonetheless the gentlemen served me and the lady refilled my water at least provided service, despite main course were served before I finished my salad. Those two staff were the only staff I saw who at least delivered basic service. I have stayed at many Hilton related brand hotels, yours so far is the worst and definitely below the average level of Hilton hotels.
Stayed 1 night in Dec 2023

4/10 Poor

Janessa

Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Smell good
Stayed 1 night in Dec 2023

10/10 Excellent

Wenchao

Stayed 1 night in Dec 2023