No staff outside arrival gate. reception staff did not show any welcome to guests, the plastic board between your staff and guest prevents proper communication, cannot hear clearly what your staff said. The staff clearly did not want to work and looked unhappy to check guests in, if so, maybe he should take the day off or not working in the service industry , there are many career options , he did not have to work in the service industry, which requires service to be provided to guests. The room is old but the toilet is the worst, it could not flush fully! No matter how hard to push the handle to empty the whole tank , there is always something pushed back after flushing , and that’s very disgusting. The receptionist at the 37 North was also cold and indifferent, she obviously did not want to work either , why does your hotel fill staff who do not want to work ? Nonetheless the gentlemen served me and the lady refilled my water at least provided service, despite main course were served before I finished my salad. Those two staff were the only staff I saw who at least delivered basic service. I have stayed at many Hilton related brand hotels, yours so far is the worst and definitely below the average level of Hilton hotels.