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The property looked very nice from the outside and the lobby but the rooms were TERRIBLE. First, the description was misleading, you do not have a clear view of the bay AT ALL the room is at an angle and you have a view of the hotel across the street. In addition the desk seat was literally falling apart it was ripped to shreds and aged. Lastly, the floor looked like it had not been shampooed in years. For as much money as I spent I was disappointed with the room.
DoubleTree is a recognized brand. The pictures looked good, but the property is old and could use numerous updates with carpets, bed mattresses, bathrooms, room furniture, etc. Location is not convenient but safe and quiet. I would not choose this hotel in the future.
The King Bed was lower on one side. The walls are paper thin. Pool is good and heated. Overpriced breakfast buffet for what's being offered. It has a market with snacks, sandwiches, instant soups and drinks. Customer service could be better. Good sized suite with sofabed.
I like it easy parking but they gave us a room for seniors. No bathtub just shower with low bed. It’s a worn out bed you sunk in. Not enough towels no bathroom rug.
This is your typical stay however if you are getting the shuttle from the airport beware. There are 3 different double trees and if you get on the wrong shuttle you will have to either shuttle back to the airport and get another shuttle or Uber to the other hotel. We had spoke to the hotel and asked where we get the shuttle and they told us but failed to let us know there were 3 different ones and we got on the wrong one. The person on the phone couldn’t have cared less and hung up on us.
This was a nice place. Stayed for only a night to see a concert at Cow Palace. The pool isn’t as nice as the pictures look but the rooms were very nice and the place was very clean. Also, beware of $30 per night parking fee.
Zachariah
Stayed 1 night in Mar 2024
4/10 Poor
Mark
Travelled with family
31 Mar 2024
Disliked: Amenities
Mattresses completely worn out and setting directly on cheap metal bed frames. Had to stuff pillows under mattress to support “the valley” in the middle. Not Hilton brand quality.
The bartender was not very helpful and was obviously annoyed to be there. We ordered three drinks and I saw her pour it in the same glass… and there was trash in it . I also, observed her pour beer to others in the same glass . Not hygienic. Gross.
My stay was not how I remembered. The quality of service and the property has seemingly declined.
Carolyn
Stayed 2 nights in Mar 2024
Response from Diane Elledge on 21 Mar 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager
I am so happy you enjoyed your stay at the Doubletree. We appreciate your feedback as we can use it to improve our services. We are looking forward to your next arrival. Thank you for choosing the Doubletree.Diane ElledgeGuest Services Manager
Thank you for choosing the Doubletree and for your positive review. We appreciate your feedback as we can use it to improve our services. We hope to see you again in the near future.Diane ElledgeGuest Services Manager
Thank you for choosing the Doubletree. We appreciate your feedback and the positive review. We hope to see you again in the near future.Diane ElledgeGuest Services Manager
6/10 Okay
Russell
28 Feb 2024
Russell
Stayed 2 nights in Feb 2024
Response from Diane Elledge on 21 Mar 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager
10/10 Excellent
Trudi
28 Feb 2024
Trudi
Stayed 1 night in Feb 2024
Response from Diane Elledge on 21 Mar 2024
Thank you for choosing to stay with us at the Doubletree. We appreciate your business and thank you for taking the time to leave us a positive review. We hope to see you again in the near future.Diane Elledge Guest Services Manager
Thank you for choosing the Doubletree and for the positive review. We appreciate your feedback and your loyalty. We hope to see you again in the near future.Diane ElledgeGuest Services Manager
The master bedroom with the extra door because u can hear the neighbors end sametimes want to cache some sleep and is impossible
Armando
Stayed 2 nights in Feb 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager
It was a peaceful stay and was very close to most of the places I was going too and the view was amazing
Juana Mejia
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager
6/10 Okay
Pamela, Squamish
20 Feb 2024
Liked: Cleanliness
Area is quite isolated. No food options nearby other than the hotel bar which is pretty average. There are no cookies upon arrival as they promote. Hotel is average, dated. Would not rank this a 4 star. Iv'e tried countless times to get a receipt of my stay and I keep getting redirected and hung up on.
Pamela
Stayed 5 nights in Jan 2024
Response from Diane Elledge on 14 Mar 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager
Kind of a rundown facility, one elevator out of service. The desk chair in our room was peeled really bad. The fan in the window unit wasn’t working but I didn’t feel like getting someone in there to fix it cause my kid was sleeping. But because of the absence of the fan, there was a lot of noise coming from some banging sound outside. I usually don’t leave bad reviews, but I thought this would be better than dealing with the very busy staff honestly.
Charlie
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager
6/10 Okay
Corey, Kirkland
Business traveller
14 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
This property definitely needs to be refreshed. The furniture was terrible and the bathroom was dingy. Staff was nice and helpful and I was pleasantly surprised by the quality of the restaurant/bar
Corey
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager
We enjoyed our stay. The food at the restaurant was great as was the wonderful female bar tender.
Lynn
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager
Overall, great location if you’re looking for a more relax out of the city area
Eleanor
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager
2/10 Terrible
Joan
Business traveller
5 Feb 2024
Liked: Cleanliness, staff & service, amenities
Everyone was very nice and helpful
Joan
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager