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Reviews of DoubleTree by Hilton San Francisco Airport North Bayfront

4 out of 5
DoubleTree by Hilton San Francisco Airport North Bayfront
5000 Sierra Point Pkwy, Brisbane, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 476 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 84 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

John

Travelled with family
Liked: Staff & service, amenities
DoubleTree is a recognized brand. The pictures looked good, but the property is old and could use numerous updates with carpets, bed mattresses, bathrooms, room furniture, etc. Location is not convenient but safe and quiet. I would not choose this hotel in the future.
Stayed 1 night in Apr 2024

6/10 Okay

Francisco A

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The King Bed was lower on one side. The walls are paper thin. Pool is good and heated. Overpriced breakfast buffet for what's being offered. It has a market with snacks, sandwiches, instant soups and drinks. Customer service could be better. Good sized suite with sofabed.
Stayed 1 night in Apr 2024

4/10 Poor

Rosemarie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I like it easy parking but they gave us a room for seniors. No bathtub just shower with low bed. It’s a worn out bed you sunk in. Not enough towels no bathroom rug.
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Chermaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we love this hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was nice and I didn’t use the room because my boyfriend did not get in until the 6th. So nobody stayed in the room☹️
Stayed 1 night in Apr 2024

6/10 Okay

Ramir

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

michael, Peterborough

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
This is your typical stay however if you are getting the shuttle from the airport beware. There are 3 different double trees and if you get on the wrong shuttle you will have to either shuttle back to the airport and get another shuttle or Uber to the other hotel. We had spoke to the hotel and asked where we get the shuttle and they told us but failed to let us know there were 3 different ones and we got on the wrong one. The person on the phone couldn’t have cared less and hung up on us.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Stayed 1 night in Apr 2024

10/10 Excellent

Aries

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in!
Stayed 4 nights in Mar 2024

10/10 Excellent

Hai

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The loaction is convenient.
Stayed 1 night in Apr 2024

2/10 Terrible

Lynda

Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Zachariah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place. Stayed for only a night to see a concert at Cow Palace. The pool isn’t as nice as the pictures look but the rooms were very nice and the place was very clean. Also, beware of $30 per night parking fee.
Stayed 1 night in Mar 2024

4/10 Poor

Mark

Travelled with family
Disliked: Amenities
Mattresses completely worn out and setting directly on cheap metal bed frames. Had to stuff pillows under mattress to support “the valley” in the middle. Not Hilton brand quality.
Stayed 1 night in Mar 2024

10/10 Excellent

Eric, Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
great space
Stayed 1 night in Mar 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Chela

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Dec 2023

8/10 Good

Nallely, ceres

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay good price
Stayed 1 night in Mar 2024

10/10 Excellent

Craig, Alhambra

Stayed 1 night in Mar 2024

8/10 Good

Zusseth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The bartender was not very helpful and was obviously annoyed to be there. We ordered three drinks and I saw her pour it in the same glass… and there was trash in it . I also, observed her pour beer to others in the same glass . Not hygienic. Gross.
Stayed 3 nights in Mar 2024

8/10 Good

Melanie

Stayed 2 nights in Mar 2024

6/10 Okay

Ines

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Restaurant should be open longer than 10pm.
Stayed 1 night in Mar 2024

6/10 Okay

Carolyn

Travelled with family
My stay was not how I remembered. The quality of service and the property has seemingly declined.
Stayed 2 nights in Mar 2024
Response from Diane Elledge on 21 Mar 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager

4/10 Poor

Geraldine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Francis

Stayed 1 night in Mar 2024
Response from Diane Elledge on 21 Mar 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager

10/10 Excellent

Talica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diane Elledge on 14 Mar 2024
I am so happy you enjoyed your stay at the Doubletree. We appreciate your feedback as we can use it to improve our services. We are looking forward to your next arrival. Thank you for choosing the Doubletree.Diane ElledgeGuest Services Manager

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!!!
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree and for your positive review. We appreciate your feedback as we can use it to improve our services. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Alvin David

Liked: Cleanliness, staff & service, property conditions & facilities
Property was quiet and the staff was excellant.
Stayed 4 nights in Feb 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree. We appreciate your feedback and the positive review. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

6/10 Okay

Russell

Stayed 2 nights in Feb 2024
Response from Diane Elledge on 21 Mar 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager

10/10 Excellent

Trudi

Stayed 1 night in Feb 2024
Response from Diane Elledge on 21 Mar 2024
Thank you for choosing to stay with us at the Doubletree. We appreciate your business and thank you for taking the time to leave us a positive review. We hope to see you again in the near future.Diane Elledge Guest Services Manager

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree and for the positive review. We appreciate your feedback and your loyalty. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Armando, Dinuba

Liked: Cleanliness, staff & service, property conditions & facilities
The master bedroom with the extra door because u can hear the neighbors end sametimes want to cache some sleep and is impossible
Stayed 2 nights in Feb 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Juana Mejia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a peaceful stay and was very close to most of the places I was going too and the view was amazing
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

6/10 Okay

Pamela, Squamish

Liked: Cleanliness
Area is quite isolated. No food options nearby other than the hotel bar which is pretty average. There are no cookies upon arrival as they promote. Hotel is average, dated. Would not rank this a 4 star. Iv'e tried countless times to get a receipt of my stay and I keep getting redirected and hung up on.
Stayed 5 nights in Jan 2024
Response from Diane Elledge on 14 Mar 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.

10/10 Excellent

olivia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

6/10 Okay

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Kind of a rundown facility, one elevator out of service. The desk chair in our room was peeled really bad. The fan in the window unit wasn’t working but I didn’t feel like getting someone in there to fix it cause my kid was sleeping. But because of the absence of the fan, there was a lot of noise coming from some banging sound outside. I usually don’t leave bad reviews, but I thought this would be better than dealing with the very busy staff honestly.
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.

4/10 Poor

Claudia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Restroom was dirty when we checked in.
Stayed 2 nights in Feb 2024
Response from Diane Elledge on 14 Mar 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024
Response from Diane Elledge on 14 Mar 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

8/10 Good

Spencer

Liked: Cleanliness, property conditions & facilities
Nothing particular
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

6/10 Okay

Corey, Kirkland

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
This property definitely needs to be refreshed. The furniture was terrible and the bathroom was dingy. Staff was nice and helpful and I was pleasantly surprised by the quality of the restaurant/bar
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The food at the restaurant was great as was the wonderful female bar tender.
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

4/10 Poor

Ken Walter

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bed was uncomfortable. No EV charging.
Response from Diane Elledge on 14 Mar 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

8/10 Good

Eleanor

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Overall, great location if you’re looking for a more relax out of the city area
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

2/10 Terrible

Joan

Business traveller
Liked: Cleanliness, staff & service, amenities
Everyone was very nice and helpful
Stayed 1 night in Feb 2024
Response from Diane Elledge on 14 Mar 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Damon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. First class all the way
Stayed 3 nights in Jan 2024
Response from Diane Elledge on 14 Mar 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Daneri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Diane Elledge on 16 Mar 2024
Thank you for choosing the Doubletree. We appreciate your feedback as we can use it to improve our services. We hope to see you again in the near future.Diane ElledgeGuest Services Manager