Ratings based on 2,359 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Santa Barbara

Nice hotel, walk to parking

Posted 11-Feb-2016
Pros: Good price
This was a nice hotel for the price, sub $100 plus parking. The parking is a couple of blocks away so unload at the curb out front before parking.
1 out of 5
by A verified traveller from warren, oh

Front desk rude, hotel dated, dirty, rooms small

Posted 10-Feb-2016
Terrible front desk service. The lobby is dated. No bar that is stocked, business center just thrown in a corner
4 out of 5
Recommended
for Everyone
by A verified traveller from backwoods rocky mtn

great location

Posted 09-Feb-2016
Pros: location
Cons: donuts in the morning
Location: buses and tram and theaters and restaurants and more
will stay there next time everything was as expected or better
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Feb-2016
Great old hotel in one of the most colorful cities in America
3 out of 5
Recommended
for Everyone
by A verified traveller from Bellevue, WA

Old, clean hotel in convenient Union Square

Posted 27-Jan-2016
Pros: Convenient location, price
Cons: update rooms
Location: convenient location in Union Square
Check in was easy. Only stayed one night and wanted a quiet room to rest and work, which is what I got. Hotel is old, room was average to small, bed was too soft (woke up with back pain the next day), but I got a good night's sleep without disruption. Internet speed was fine and shower was hot. Room was clean. Don't expect luxury and you won't be disappointed.
3 out of 5
Recommended
for Everyone
by A verified traveller from ろ

買い物便利

Posted 26-Jan-2016
設備が少し古いかな。少し暗いかな。スタッフの対応は良かったです。ホテルの位置は抜群のところにあり、買い物観光には最高でしたよ。
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location in Union Square

Posted 23-Jan-2016
Staff is very friendly and helpful. Concierge in lobby helped us with booking a city tour and gave a discount. Hotel itself is old and rooms are extremely small but typical for this area.
4 out of 5
Recommended
for Everyone
by A verified traveller from 日本

ユニオンスクエアに近く市内観光に便利

Posted 23-Jan-2016
Pros: ロケーションと古さ。アンティークな部屋。
何度が泊まりました。スタッフに日本人的サービスを期待するとガッカリするかもしれませんが、質問するとそれなりに丁寧に答えてくれます。設備は古いですが、困ったことはありません。
3 out of 5
by A verified traveller from FL

Great location, TINY room and bathroom.

Posted 19-Jan-2016
Pros: Wonderful shower, great location, clean, decent price
Cons: One specific woman at the front desk was INCREDIBLY rude, but everyone else was nice.
Location: Near Union Square, so sky's the limit: wonderful dining (I'd avoid the neighboring diner they push you to, expensive), Westfield Mall, etc. Tons!
Upon arriving, we were met with politeness and a smile, got up to our room and were pretty shocked. The room is TINY. I'd read this in reviews, but they didn't do it justice. The room, and especially the bathroom (/closet) has barely enough room for the bed, desk, and the doors to open. That said, the bed was clean and comfortable, the view from the window was terrible (side of the neighboring building), but there was a constant fresh breeze, the bathroom was clean (certainly wasn't much room for dirt to accumulate!), the showerhead was an absolute dream, and it wasn't excessively noisy (on the fifth floor). The bottom floor has a nice lounge and "business center" (desk with a printer and 2 archaic computers) and breakfast. After dropping our luggage in the room, and being shocked by the size of the room, I loaded up Yelp to see what others said about it, and when I checked in it popped up a notice that I'd earned a free bottle of wine for checking in. Surprise! So imagine my *disgust* when I stopped by the desk on our way out to ask about it and was told by a surly (to be polite) woman that "Oh, you don't get that because you used Expedia. That's only for guests who book directly with us." Translation: you didn't pay enough for the room. Now, I didn't check in expecting a bottle of wine, and I'm not a big wine drinker so I probably wouldn't have even finished it, but she made me feel like a piece of garbage trying to beg for some booze. Never again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Solid hotel with a fair price

Posted 17-Jan-2016
Pros: Price, cleanliness, lobby
Cons: Random things in the bathroom that were broken (shower head)
Older but goodie. Very dependable, clean hotel. Quiet rooms, friendly staff.