Ratings based on 4,352 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from US

As we have stayed there before, but no view for us

Posted 01-Dec-2016
Pros: location
Cons: give returning guests priority for views.
Location: bart
Nice place; good breakfast; fun to walk near Bay.
5out of 5
by A verified traveller from Texas

Nice hotel

Posted 30-Nov-2016
Pros: Staff very friendly and helpful
Cons: More seating in breakfast area
Location: Mexican restaurant and Elephant Bar with in walking distance. Close to airport.
Nice hotel. Free parking. Great breakfast. Restaurants with in walking distance. Room was clean.
4out of 5
by A verified traveller

Posted 30-Nov-2016
近くに買い物が出来るお店が無いのが少々不便 その他は清潔感もあり、ディスプレーもセンス良く、ベリーグット コーヒーがいつでも飲めるのも良い。
5out of 5
by A verified traveller from Kapolei, HI

Nice as the online pictures!

Posted 28-Nov-2016
Friendly front desk staff. Free breakfast that has everything from rice, sausage, bacon, omelettes & even a waffle maker! The rooms are wonderful. Lot's of space including the bathroom. 1.4 miles from the airport. Right next to the bay, great view.
Comment from Hotel Management
30-Nov-2016 by Michael, Hotel Management
Thank you
4out of 5
by A verified traveller from US

Nice sta

Posted 27-Nov-2016
We stayed for 3 nights. We had a great time. We liked this hotel.
Comment from Hotel Management
30-Nov-2016 by Michael, Hotel Management
Thank you
5out of 5
by A verified traveller from US

Very handy to my daughter home and airport

Posted 27-Nov-2016
Pros: Nice rooms and breakfast had many good options
Cons: Nothing
The staff was extremely helpful in a medical emergency and even kept our room and luggage available all day while we were at the hospital.
Comment from Hotel Management
30-Nov-2016 by Michael, Hotel Management
We hope all is well. Sending our warm thoughts your way.
4out of 5
by A verified traveller from US Las Vegas

great location near SF airport right by the Bay -

Posted 25-Nov-2016
Pros: location, view, quaint
Cons: maintenance staff was nonexistent . Manager invisible during our whole trip.
Location: near the airport with shuttle service, free parking, free breakfast and nice rooms (especially those with view)
Stayed there several times before, this time we rented 2 rooms for business colleagues and 2 rooms for family. We like the smaller boutique hotel - more quaint than the Hilton nearby we also stay often. We had 1 room where the heater did not work - for all 5 days we stayed there even though we reported it a number of times. Luckily it was not too cold and they offered us to move to a different room which we did not due to our busy schedule. Staff at the front desk was trying to be helpful. Night/weekend front desk staff was unfriendly. Breakfast was ok but most items were gone halfway through breakfast time so when we arrived around 8:30 the hot items were not available.
Comment from Hotel Management
30-Nov-2016 by Michael, Hotel Management
Thank you
1out of 5
by A verified traveller

Our luggage stolen from our room

Posted 25-Nov-2016
We was in Bay Landing Hotel november 2. - november 7. and we are deeply outraged due to the hotel support. November 7. morning I indicated that our baggage disappeared from our room (303). On the front office, the colleague said, she is not competent, I can discuss only with the manager, but the manager is busy (She said the manager talking on the phone). That morning started our airplane, so I had only 20 minutes (We noticed a theft during the packaging) before started the shuttle, and in this time the manager was continuously busy. The front office colleauge promised, the manager will write me email as soon as possible how would be compensated this situation, and she wrote my email adresse, but I didn’t get email from Hotel, or from manager. I’m deeply outraged, because in hotel robbed me (In the baggage was all gifts, what we purchased), and the staff did nothing, she did not want write a riport, the manager was unattainable, and now the hotel act as if nothing had happened (In the hotel lobby was camera recording, so the situation is verifiable). The baggage was lost: - brown shopbag with a following content: - brand new Ipad Mini 128GB (499 USD) - brand new Gopro hero 5 Base (399 USD) - some T-shirts ( about 60 USD) - some fridge magnet ( about 20 USD) - 2 mug ( about 27 USD) I tried every way to contact with the manager, but do not react anything.
Comment from Hotel Management
30-Nov-2016 by Michael, Hotel Management
Please reach out to the manager. The email address provided is not recognizable Thank you
5out of 5
by A verified traveller from US

Nice hotel close to the beach

Posted 22-Nov-2016
Nice size room, close to airport and freeway for was access to both
4out of 5
by A verified traveller

Posted 22-Nov-2016
Close to the airport, spacious room, simple but nice breakfast
Comment from Hotel Management
30-Nov-2016 by Michael, Hotel Management
Thank you