Ratings based on 4,596 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Evening staff exceptionally helpful and friendly

Posted 22-May-2017
Only stayed one night and found room well appointed and spacious. Evening staff were knowledgeable, friendly, and very helpful. I had trouble connecting to their Wi-Fi but they stuck with it until the problem was solved. Would definitely go back again.
Comment from Hotel Management
22-May-2017 by Michael, Hotel Management
It is so kind of you to take the time to let us know about our staff and wi-fi. Thank you.,
5 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Great hotel close to SFO Airport!

Posted 22-May-2017
Pros: Free airport shuttle, free hot breakfast with lots of choices, several good restaurants a few minutes away!
Location: New England lobster market and eatery within walking distance....great food! Only 7 minute drive to the airport.
This hotel was perfect for what we needed. We had a rental car to return on Friday afternoon and needed transportation from the airport car rental to the hotel. Then we needed early morning transportation to the airport on Saturday morning. We were able to use the hotel shuttle for both trips. The room was clean and comfortable and check in was fast and efficient. All staff were helpful and breakfast in the morning was much better than the usual free hotel meals. Lots of choices and great hot food. There were also good nearby restaurants for our Friday evening meal. Overall a very pleasant hotel and a reasonable price!
Comment from Hotel Management
22-May-2017 by Michael, Hotel Management
Thank you for sharing your experience with us. We really appreciate your taking the time to do so. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-May-2017
I love this hotel is very confortable has a lot of good restaurants around
Comment from Hotel Management
18-May-2017 by Michael, Hotel Management
Thank you for such a wonderful commentary. We love to hear it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Pompano Beach, FL

I'll stay here again on my next trip to the SFO

Posted 16-May-2017
Pros: Lynne at the front desk was extremely helpful. No airplane noise. Beautiful view and walking trail close by. Nice comfortable bed. Nicely equipped rm
Cons: It would be nice if they had a pool.
Location: Right on the water. Close to the airport. Several restaurants in walking distance. Tour bus company picks visitors up right at the lobby.
This was a nice hotel that is close to the airport without the airport noise. The rooms were spacious and well equipped. The staff members (esp. Lynne) were very helpful. A decent breakfast was provided including fresh fruit, eggs, bacon, sausage, cereal, waffles, toast, bagels, danishes and more. The view towards the Bay was beautiful.. There is a nice outdoor patio area that our family enjoyed. There is a sidewalk by the waters edge that offered a really nice walk - It felt safe. It was also enjoyable to watch the planes landing. We will stay here again on our next trip to the San Francisco area.
Comment from Hotel Management
18-May-2017 by Michael, Hotel Management
It is so great to read such nice comments and we are grateful you took the time to make them. We love to take that walk along the Bay as well. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveller from Pennsylvania

A very nice hotel facing the bay

Posted 15-May-2017
A very nice hotel with beautiful ocean view and within walking distance to restaurants. Free breakfast is excellent! The room is spacious and quaint even thought there is a huge airplane emerging from a distant sky to land in the middle of the ocean bay every few minutes or so. Cons: one pillow case was not clean.
Comment from Hotel Management
18-May-2017 by Michael, Hotel Management
Thank you for letting us know about the pillow case. For a guest to experience that is far beneath our standards. We will do better. We love that picture you took. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveller from Southern California

Nice hotel but front desk staff needs training.

Posted 15-May-2017
Pros: Clean and spacious room with a nice view of the bay. Breakfast selection was good and breakfast staff was friendly.
Cons: The front desk staff did not give me information on the complimentary breakfast (when/where), snacks in the dining area, and wi-fi access.
Stayed one night to rest before heading back to So Cal.
Comment from Hotel Management
16-May-2017 by Michael, Hotel Management
Thank you so much for the information about the training of the front desk. We will include that topic in this week's training.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Very nice hotel right on the bay.

Posted 15-May-2017
This is a very nice hotel right on the bay. Includes a good breakfast. The atmosphere is upscale yet comfortable, and there is a walking/jogging path along the bayfront. I have stayed in several hotels in the San Francisco airport area. This is my favorite and will be the one I return to.
Comment from Hotel Management
15-May-2017 by Michael, Hotel Management
Janelle we loved having you with us!
4 out of 5
Recommended
for Everyone
by A verified traveller from Bay Area

Nice view close to Bay and restaurants.

Posted 14-May-2017
Staff is great. Walking distance to restaurants and a great place to walk along the bay. Close to freeway if you are headed out anywhere.
Comment from Hotel Management
15-May-2017 by Michael, Hotel Management
We are so glad you enjoyed it. Thank you.
5 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel, close to airport.

Posted 13-May-2017
Pros: Close to the airport and restaurants.
The room was clean and comfortable. Our room was equipped with coffee maker, refrigerator, microwave. Being close to the airport was a plus for us, although some may find it a bit noisy.
Comment from Hotel Management
13-May-2017 by Michael, Hotel Management
Thank you for the great review. We appreciate it.
5 out of 5
Recommended
for Everyone
by A verified traveller from Charleston, SC

Nice hotel with good view

Posted 10-May-2017
The hotel is very comfortable and is at a very good location. The price is reasonable and the breakfast is nice!
Comment from Hotel Management
10-May-2017 by Michael, Hotel Management
It is so nice of you to take the time to respond. Thank you.