Ratings based on 4,153 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Nice hotel with a beautiful view.

Posted 23-Jul-2016
Pros: View,Staff,Cleanliness,
Cons: The Breakfast items should be cooked and hot for the customers. Instead of letting us microwave it ourselves.. I mean for almost $200 a night..
Location: Transportation is easy, if you want to walk you can but it is like 30 min walk to get to Milbrae .
It was extraordinary, though it was a bit pricey but totally worth it. The Staff connects with the customer and makes them feel like home. They were able to help with all my needs.
5out of 5
by A verified traveller

Close to all attraction

Posted 22-Jul-2016
Nice hotel good service will stay here again.. All the attraction we're very close free parking and widow was a plus.
Comment from Hotel Management
22-Jul-2016 by Michael, Hotel Management
Anonymous, Many thanks for the great review!
4out of 5
by A verified traveller

Posted 18-Jul-2016
Nice hotel close to the airport and BART. The shuttle was handy to get to the airport.
Comment from Hotel Management
19-Jul-2016 by Michael, Hotel Management
Anonymous we certainly appreciate the response and the great rating!
3out of 5
by A verified traveller

Bed bugs!

Posted 17-Jul-2016
Everything was great, except for getting bitten multiple times by bed bugs. For that reason and that reason only, I will not stay there again.
Comment from Hotel Management
20-Jul-2016 by Michael, Hotel Management
Anonymous, We are distressed to read your commentary. We wanted to let you know that we had the room inspected twice on two consecutive days resulting in two negative test results. We do take this and all commentary seriously. Thank you for letting us know we appreciate it.
5out of 5
by A verified traveller from Vancouver, B.C.

Posted 17-Jul-2016
Pros: The amenities of the hotel are in excellent condition. Our room was clean and met my expectations. The hotel lobby is nice; breakfast was good.
Location: Close to the airport.
This hotel made my stay in San Feancisco very comfortable.
Comment from Hotel Management
17-Jul-2016 by Michael M, Hotel Management
Mel thank you for taking your time to evaluate your stay.
5out of 5
by A verified traveller

Very warm, soft and comfortable

Posted 16-Jul-2016
Location: No LED lighting anywhere.
I start to feel pain and irritated when I am illuminated by LED lighting. Fortunately, this hotel, which I used to stay often 10 years ago, still remain clean, warm, cozy without much LED lighting yet unlike most recently renovated hotels all over. The only LED lighting found was the ones on top of coffee maker, which I could unplug to make it disabled. Air, staff, also coffee were pretty good by the comtemporary free hotel coffee standard. I would strongly recommend this hotel.
Comment from Hotel Management
17-Jul-2016 by Michael, Hotel Management
Recent traveler, thank you so much for your strong recommendation.
4out of 5
by A verified traveller

spent the night on the way to hawaii

Posted 13-Jul-2016
the airport shuttle made all the difference. it was timely and efficient! the hotel staff was very helpful
Comment from Hotel Management
14-Jul-2016 by Michael M, Hotel Management
Anonymous, Thanks for the comment and glad you liked the shuttle.
4out of 5
by A verified traveller

Good for the airport, with free shuttle.

Posted 13-Jul-2016
..............................................................??.
Comment from Hotel Management
14-Jul-2016 by Michael M, Hotel Management
Anonymous, Glad you liked the shuttle!
5out of 5
by A verified traveller from from Green Bay, WI

This is a GEM!

Posted 12-Jul-2016
This is one of the nicest hotels we have stayed in. Rooms are large with nice furniture, staff is friendly and helpful, the breakfast in the morning is wonderful with many options, and parking your car is free. We had a room with a view of the bay and could see the planes coming and going. Never interfered with sleeping. Cookies with coffee and tea at night.
Comment from Hotel Management
12-Jul-2016 by -Bay Landing Hotel, Hotel Management
Karen, we are so pleased you enjoyed your stay!!! thank you for your kind words, and we hope we can serve you again real soon!
4out of 5
by A verified traveller

Great hotel for the money

Posted 09-Jul-2016
I had booked here before, so when I saw the room rates were on discount for unsold inventory I jumped. Clean room, comfortable bed, and AC works great as does WiFi. Rooms were quiet and didn't hear others on either side. Only weird thing is the refrigerator is off when you arrive - unless you know or flip through the the tv channels, you'd think it's broken but instead you have to open it and turn It on. Not good for an overnight but fine for multiple days. food - didn't try the complimentary breakfast.
Comment from Hotel Management
12-Jul-2016 by -Bay Landing Hotel, Hotel Management
Thank you for staying as our guest. We turn the refrigerators off to do our part to save power. Thank you for bringing that to our attention, we would not want any of our guest to think that the refrigerators are broken. We will implement new signage, and instructions as soon as we can! Thank you for being a loyal customer!!