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Reviews of Alpha Inn & Suites

2 out of 5
Alpha Inn & Suites
2505 Lombard Steet, San Francisco, CA

Reviews

6.4
Rating 10 - Excellent. 149 out of 842 reviews" "
Rating 8 - Good. 261 out of 842 reviews" "
Rating 6 - Okay. 174 out of 842 reviews" "
Rating 4 - Poor. 98 out of 842 reviews" "
Rating 2 - Terrible. 160 out of 842 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aurora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Rooms are nice for the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice stay
Stayed 7 nights in Mar 2024

10/10 Excellent

rudy, Benicia

Liked: Cleanliness, staff & service, property conditions & facilities
This place is fantastic the room I got was huge clean an comfy.
Stayed 1 night in Apr 2024
Response from Rocky on 4 Apr 2024
Thank you very much for staying with us

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No noise from neighbors. Easy check in and check out. Clean room. Shower had hot water, was easy to operate.
Response from Rocky on 22 Mar 2024
Thank you very much

8/10 Good

Ericsson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made the mistake of not reading the entire description about the hotel and missed a crucial detail - this hotel DOES NOT have an elevator. It may be a make or break for someone who does not like lugging their luggage up the stairs. Works fine for those looking to sneak a workout in. Other than that, the rooms are spacious and clean, there’s ample parking and free wi-fi. Staff is nice and courteous.
Stayed 2 nights in Mar 2024
Response from Rocky on 19 Mar 2024
Thank you

4/10 Poor

Domingos

Travelled with family
Not clean Malfunction of bath tap
Stayed 1 night in Feb 2024
Response from Rocky on 27 Feb 2024
Sorry for that

4/10 Poor

Sher

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not inviting and a little sketchy. Also no fridge, no ice, no microwave,
Stayed 1 night in Feb 2024
Response from Rocky on 18 Feb 2024
sorry for that

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean property. Parking was included, which is really nice considering the usual parking situation in a city like SF.
Stayed 1 night in Feb 2024
Response from Rocky on 14 Feb 2024
Thank you very much

10/10 Excellent

Marketa

Liked: Cleanliness, staff & service, property conditions & facilities
We love this place, staff is very nice and helpful:) our room is always clean. It was our third stay. Looking forward stay here again!
Stayed 2 nights in Nov 2023
Response from Rocky on 14 Feb 2024
Thank you very much and staying with us

8/10 Good

Sergii, Denver

Liked: Property conditions & facilities
Good place, good service
Stayed 3 nights in Feb 2024
Response from Rocky on 18 Feb 2024
Thank you

4/10 Poor

Robert

Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Ulugbek

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 1 night in Jan 2024
Response from Rocky on 3 Feb 2024
Thank you very much for your stay with us

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, staff & service
The room was beyond my expectations. It was very roomy, had a lot more space than I thought it was going to be. 24hr Walgreens across the street was very convenient. Staff was very friendly. The only downside is that there wasn’t an elevator so walking up and down the stairs with luggage wasn’t easy but other than that this place was fantastic!
Stayed 2 nights in Jan 2024
Response from Rocky on 3 Feb 2024
Thank you very much

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They treated me like human garbage when I showed up to check in at the wrong time. I made a mistake, but it was 6am and I was standing inte pouring rain with my luggage. They did not need to talk to me like that. Also, they did not accept my citibank master card? So it was a complete waist of time and humiliating.
Stayed 2 nights in Dec 2023
Response from Rocky on 3 Feb 2024
Sorry for that

8/10 Good

Aurora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room we stayed in only problem it didn’t have a mini fridge which would have been ideal. We did have some difficulty with the cable for the tv but was taken care of immediately which was great. Great little getaway place.
Stayed 1 night in Dec 2023
Response from Rocky on 3 Feb 2024
Thank you very much

10/10 Excellent

Tek

Liked: Cleanliness, staff & service, amenities
Its a great location with lots of good restaurants and bar all in walkable distance
Stayed 2 nights in Nov 2023
Response from Rocky on 5 Dec 2023
Thank you very much

2/10 Terrible

Naiara

Disliked: Cleanliness, staff & service
A trash place ,trash workers
Stayed 7 nights in Nov 2023
Response from Rocky on 16 Nov 2023
sorry for that

10/10 Excellent

Randell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Gem in the Heart of SF
My stay has been an absolute pleasure. All the staff has been very wonderful. I will definitely stay here again.
Stayed 3 nights in Nov 2023
Response from Rocky on 6 Nov 2023
Thank you very much and staying with us

6/10 Okay

AYTAC

Liked: Staff & service
It’s a great location
Stayed 1 night in Oct 2023
Response from rocky on 30 Oct 2023
Thank you very much

6/10 Okay

Didier

Travelled with group
Le sol de la chambre nettoyé avec un produit qui rend le sol collant très désagréable , pas de produit de toilettes dans la salle de bains juste une petite savonnette Pas de petit déjeuner possible quelques distributeurs de boissons disponibles la navette avec l’aéroport uniquement disponible toute les heures. Le prix justifie peut-être ces petits désagréments
Stayed 2 nights in Oct 2023
Response from Rocky on 21 Oct 2023
Thank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable. Second time staying here to go to Giants game
Stayed 1 night in Sep 2023
Response from Rocky on 1 Oct 2023
Thank you very much for staying with us

8/10 Good

Murat

The hotel check in was strange. You are barely able to the person who checks you in. Bathroom was new and clean. Close to everywhere. Location is really good.
Stayed 2 nights in Sep 2023
Response from Rocky on 28 Sept 2023
Thank you very much

2/10 Terrible

Rustam

Business traveller
Worst place
Stayed 3 nights in Sep 2023
Response from Rocky on 27 Sept 2023
sorry for that

6/10 Okay

Sandra

Travelled with partner
Disliked: Amenities, property conditions & facilities
Parking fills up quick. Close to everything. Can be noisy at night. For the price and location I will go back.
Stayed 1 night in Sep 2023
Response from Rocky on 16 Sept 2023
Thank you

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Customer Care Team on 1 Sept 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Margie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 2 nights in Aug 2023
Response from Rocky on 22 Aug 2023
Thank you very much

2/10 Terrible

Priscilla

Stayed 2 nights in Aug 2023
Response from rocky on 9 Sept 2023
Thanks

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was free
Stayed 1 night in Jul 2023
Response from Rocky on 1 Aug 2023
Thank you very much

8/10 Good

Sunil

Stayed 1 night in Jul 2023
Response from Rocky on 12 Aug 2023
Thank you very much

6/10 Okay

Scott

Travelled with family and small children
Disliked: Staff & service
the property was ok for the price , severed our purpose - however the staff lied to me about parking , i was told i could park in front of there hotel office on the the street , that they owned those spaces . i got a 90 dollar ticket and the hotels answer was oh well ...the pool was also closed and appeared to have been closed and will remain close for some time . the area isn't the best , but not the worst -over all if it wasn't for them lying about the parking & costing me extra money and there complete unwillingness to make the mater right , i would of gave them a better review.
Response from Rocky on 12 Aug 2023
Thank you and sorry for that

6/10 Okay

Bettina

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Customer Care Team on 18 Jul 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Annabell

Stayed 7 nights in Jun 2023
Response from Rocky on 3 Jul 2023
Thank you very much

6/10 Okay

Bianca

Travelled with partner
Liked: Staff & service
The staff was very nice. The room and property are okay, you get what you pay for.
Stayed 1 night in Jun 2023
Response from Rocky on 27 Jun 2023
Thank you very much

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from rocky on 26 Jun 2023
Thank you very much

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great deal
Stayed 1 night in Jun 2023
Response from Rocky on 26 Jun 2023
Thank you very much

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Rocky on 12 Jun 2023
Thank you very much

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value. Great location.
Stayed 1 night in May 2023
Response from Rocky on 12 Jun 2023
Thank you very much

8/10 Good

Jesus

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Rocky on 11 Jun 2023
Thank you very much

8/10 Good

Trina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was very friendly and helpful. I chose this motel due to location and the complimentary parking. Had read the reviews and went in with an open mind to find myself very pleasantly surprised. Was very comfortable and felt safe. I would definitely stay here again.
Stayed 4 nights in May 2023
Response from Rocky on 4 Jun 2023
Thank you very much for sharing with us and staying with us

6/10 Okay

Grace

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The young girl in the front is very rude. The rest of the staff is nice and willing to accommodate. However the Inn is not the best. You get what you paid for.
Stayed 3 nights in May 2023
Response from Rocky on 31 May 2023
Thank you and sorry for that

10/10 Excellent

catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. In need of a little TLC, but acceptable and functional
Stayed 1 night in May 2023
Response from Rocky on 31 May 2023
Thank you very much for staying with us

4/10 Poor

Larissa m

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Care Team on 23 May 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Katherine

Stayed 1 night in May 2023
Response from Rocky on 21 May 2023
Thank you very much

8/10 Good

Marisol

Stayed 1 night in May 2023
Response from Customer Care Team on 17 May 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

ISMAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Rocky on 14 May 2023
Thank you very much for stating with us

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Had an 8 hour drive going to the hotel and they let us check in 2 hours earlier than normal time. Bedding was clean and room wasn’t dirty. Although the walls are pretty thin and could hear the upstairs tenets walking around. Overall not bad for the pricing and the location is near a lot of places to eat and food marts.
Stayed 2 nights in May 2023
Response from Rocky on 10 May 2023
Thank you for staying with us

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, easy check in, everyone was very nice and helpful! Thank you for making it simple and efficient.
Stayed 1 night in Apr 2023
Response from Rocky on 3 May 2023
Thank you very much and staying with us