Exterior

Reviews of Aloft San Francisco Airport

3.5 out of 5
Aloft San Francisco Airport
401 E Millbrae Ave, Millbrae, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1140 out of 1855 reviews" "
Rating 8 - Good. 427 out of 1855 reviews" "
Rating 6 - Okay. 147 out of 1855 reviews" "
Rating 4 - Poor. 69 out of 1855 reviews" "
Rating 2 - Terrible. 72 out of 1855 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zi

Business traveller
Liked: Cleanliness, property conditions & facilities
Great facility and good service!
Stayed 1 night in Mar 2024
Response from Aloft SFO on 27 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent transport to airport. Rooms in great condition. Staff friendly and professional.
Stayed 1 night in Mar 2024
Response from Aloft SFO on 26 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who was helpful and knowledgeable. The room was clean, affordable and nice. Parking was easy. We enjoyed this hotel the night before our flight home
Stayed 1 night in Mar 2024
Response from Aloft SFO on 26 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the vibe - easy- and helpful concierge at front desk. Appreciated!
Stayed 1 night in Mar 2024
Response from Aloft SFO on 26 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

6/10 Okay

Angelo V

Business traveller
Disliked: Property conditions & facilities
Absolutely NO PARKING Had to drive around for 45min
Stayed 1 night in Mar 2024
Response from Aloft SFO on 26 Mar 2024
Thank you for your stay at the Aloft San Francisco Airport! We appreciate your feedback as we take advantage of every opportunity to improve our guest experience. We sincerely apologize for the lack of assistance as the take team takes pride in providing a memorable experience. We will share your feedback with our team to ensure that we coach the team accordingly. Thank you again and we hope to have the opportunity to host you again soon!

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful in getting us checked in and taking care of our way ParkingI’m
Stayed 1 night in Mar 2024
Response from Aloft SFO on 18 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

rupa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aloft SFO on 18 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very convenient and close to the airport.
Stayed 1 night in Mar 2024
Response from Aloft SFO on 13 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Ronak

Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent and very clean. Very comfortable stay. Would recommend without any reservations. The location is however difficult if you want to travel by public transportation.
Stayed 2 nights in Mar 2024
Response from Aloft SFO on 11 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, just a lovely place and staff to go with it.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Pauline,We're so thrilled to hear that you had a great time with us overall and that our friendly team members were a highlight of your visit. Thank you so much for the perfect rating and we hope to see you again soon.

10/10 Excellent

Maribeth, Renton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are verh friendly and hotel is very clean!!!
Stayed 1 night in Mar 2024
Response from Aloft SFO on 11 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Jimin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Mar 2024
Response from Aloft SFO on 11 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Roland John

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aloft SFO on 11 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy property just off airport w shuttle. Parking was $48 dmso super expensive…not many good options…no restaurant.
Stayed 1 night in Mar 2024
Response from Aloft SFO on 8 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Hansel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Aloft SFO on 8 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Luis Guilherme

Stayed 1 night in Mar 2024
Response from Aloft SFO on 28 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and close to the airport. Huge benefit of an airport shuttle
Stayed 1 night in Mar 2024
Response from Aloft SFO on 8 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Elgha

Stayed 1 night in Jan 2024
Response from Aloft SFO on 8 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Helpfull staff
Stayed 1 night in Mar 2024
Response from Aloft SFO on 5 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Armando, Rocklin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are definitely staying here again. It’s our second time in Aloft and couldn’t be more happier. Our kids loves it here too because they have something to do in the lobby. Very safe and quiet area. Staff are very helpful and nice.
Stayed 3 nights in Mar 2024
Response from Aloft SFO on 5 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Missed my flight. Was a great option. Very clean and had a great sleep. They checked my bag So I could walk down to the In-n-out. There is also a free shuttle back to the airport!
Stayed 1 night in Mar 2024
Response from Aloft SFO on 5 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool and comfortable, I thought the price was right too
Stayed 1 night in Mar 2024
Response from Aloft SFO on 4 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great option for a quick overnight before our early morning flight out of SFO. Clean, quiet, comfortable beds & pillows!! Nice big shower
Stayed 1 night in Mar 2024
Response from Aloft SFO on 4 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aloft SFO on 5 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

8/10 Good

Fred

Stayed 1 night in Mar 2024
Response from Aloft SFO on 26 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

2/10 Terrible

Sara

Liked: Cleanliness, amenities, property conditions & facilities
It was clean and convenient.
Stayed 1 night in Mar 2024
Response from Aloft SFO on 4 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and very convenient to SFO.
Stayed 1 night in Feb 2024
Response from Aloft SFO on 5 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Staying near the airport for a late arrival and early departure is important to us. We reserved a room at another hotel and found it to be mediocre for the late arrival stay. For our early departure we looked for another hotel that would meet our needs and Aloft at SFO airport met it with flying colors. Airport shuttle, clean/spacious rooms, bar lounge with live music, snack area and close proximity to restaurants.
Stayed 1 night in Feb 2024
Response from Aloft SFO on 28 Feb 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tremendous value. Beautiful hotel, comfy, cozy beds and linens, excellent staff and wfficency
Stayed 1 night in Feb 2024
Response from Aloft SFO on 28 Feb 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

octobre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice unique property! Updated !!!
Stayed 1 night in Feb 2024
Response from Aloft SFO on 28 Feb 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

pradeep k

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms. Friendly staffs.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Pradeep,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Aloft Hotel San Francisco Airport!

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and shuttle service availability!
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Bob,Thank you for choosing Aloft Hotel San Francisco Airport and for sharing your lovely review. We are delighted that our great location and shuttle were convenient for your trip. It would be an honor to welcome you back on future trips to the area.

10/10 Excellent

Jamal

Stayed 1 night in Feb 2024
Response from Aloft SFO on 22 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aloft SFO on 28 Feb 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aloft SFO on 28 Feb 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

8/10 Good

boris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should remove billiard table downstairs so drunk gangs would not play and scream there all night
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Boris,Thank you for your high rating, we're pleased to hear you enjoyed the majority of your stay with us. We're sorry to hear that the activities we provide our patrons disrupted your evening, and we'll be sure to share your comments with our team so we more proactively enforce quiet hours. We hope you'll consider visiting us again in the future.

4/10 Poor

Avery

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was mold in our bathroom shower and the room was poorly cleaned. Also, did not expect to pay almost $50 just to park at the hotel.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Avery,We sincerely appreciate your feedback. Please accept our heartfelt apologies for the lapse in cleanliness you experienced. Rest assured that we'll share this with our housekeeping team to ensure immediate improvements are made. And while our parking prices are competitive for our market, we're grateful for your comments. We thank you for taking the time to share your input and wish you pleasant future travels.

10/10 Excellent

Yuanxue

Stayed 1 night in Feb 2024
Response from Aloft SFO on 22 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so clean and very well maintained. Food, drinks & snacks were offered. The price was decent!
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Louise,Thank you for choosing Aloft Hotel San Francisco Airport and for sharing your delightful, five-star review. We are thrilled you were impressed with everything from our clean accommodations and delicious food to our great value. It would be an honor to welcome you back on future trips to San Francisco.

10/10 Excellent

Nobuyasu, Braintree

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Internet is too slow.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Nobuyasu,Thank you for staying at Aloft Hotel San Francisco Airport. Ensuring a seamless online experience for our guests is important to us, and we apologize for any inconvenience caused by the slow connection. We'll address this issue promptly to enhance your future stays with us. We hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

Natalia Therese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience of the hotel was very chill and quite nice. I loved the hotel room as well as the lobby as there is a bar that's open till late and a very cute instant ramen vending machine, which I have rarely seen here in the Bay Area. My only complaint would be the bathroom that our hotel room has. The door did not close all the way so I would have felt uncomfortable if I had other guests in the room with me. Other than that, excellent customer service; very friendly and provided us with all the information needed for my stay.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Natalie, Thank you for choosing Aloft Hotel San Francisco Airport and giving us a perfect rating. Our team works hard to deliver a relaxing atmosphere, friendly service, and fun amenities, such as the ramen vending machines, so we're thrilled we hit the mark with you. Your feedback regarding the door in your room has been duly noted, and our housekeeping team will further investigate. We look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for needing an airport shuttle. With no car we wanted to walk to the nearby In-N-Out but it was raining and we still went. I suggest the hotel supply loaner umbrellas. Even so, great hotel!
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Lynda,Thank you for choosing Aloft Hotel San Francisco Airport! We're glad our convenient airport shuttle added to your experience, and we appreciate your suggestion about the umbrellas. If you're in the area again, please come back to see us.

2/10 Terrible

Scotty

Disliked: Cleanliness, staff & service, property conditions & facilities
no parking at all so had to leave and find a new hotel
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Scotty,Thank you for sharing your experience with us. We're disappointed to hear about the challenges with parking and that you were unable to experience a stay with us. Our team values your feedback and will address your concerns promptly. It would be a pleasure to welcome you back and provide a stay demonstrating our dedication to your satisfaction.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is tough to find in evening because it's shared with Park & Fly lot.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Dan,Based on your rating, it appears you had a great experience overall. Please accept our sincere apologies for any inconvenience regarding parking. We assure you that your feedback is valued and will be shared with the respective teams as we constantly aim to make the appropriate changes and enhance our guest experience. We hope to welcome you back soon for an even better time.

10/10 Excellent

Kristina

Stayed 1 night in Feb 2024
Response from Aloft SFO on 22 Mar 2024
Thank you for choosing the Aloft San Francisco Airport hotel during your stay with us. We hope you had enjoyed your stay and appreciate your post review. We look forward to your next visit!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
We were able to book at the last minute on Expedia. Great value for the price we paid.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Kimberly, Thank you for taking a moment to share your experience at Aloft Hotel San Francisco Airport. We are proud to deliver great value to our guests, so we are delighted that you found your experience well-priced. It was a pleasure having you here, and we hope you will visit us again soon!

8/10 Good

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amenities. 4/5 stars because 2-in-1 shampoo and conditioner is a no-go. Otherwise, great.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Jaime,Thanks so much for your review. We're glad you appreciated our location and amenities, and we'll be sure to pass along your feedback about our shampoo. It's great to know you enjoyed your stay. We can't wait to welcome you back soon!

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aloft SFO on 14 Feb 2024
We're glad you had a great experience at Aloft Hotel San Francisco Airport! Your satisfaction means the world to us, and we can't wait to welcome you back for another fantastic stay.

10/10 Excellent

MarcAnthony

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place!
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear MarcAnthony,We're thrilled to hear that you love our establishment! We're dedicated to providing an exceptional experience for all our guests and can't wait to welcome you back to Aloft Hotel San Francisco Airport for another memorable visit.

10/10 Excellent

Christina, Cloverdale

Travelled with family
Great
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Christina,We're glad you had a great experience at Aloft Hotel San Francisco Airport! Your satisfaction means the world to us, and we can't wait to welcome you back for another fantastic stay.