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Reviews of Sonesta ES Suites Carmel Mountain – San Diego

3 out of 5
Sonesta ES Suites Carmel Mountain – San Diego
11002 Rancho Carmel Dr, San Diego, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 343 out of 644 reviews" "
Rating 8 - Good. 170 out of 644 reviews" "
Rating 6 - Okay. 58 out of 644 reviews" "
Rating 4 - Poor. 37 out of 644 reviews" "
Rating 2 - Terrible. 36 out of 644 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ernest

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Water pressure was so low, it’s better to get a garden watering can to take a shower with. There is trash piled outside of some builds in bins that need to be disposed of. Lights in the along the walkways for each floor turned off before the morning light was even present. This caused the corner of the walkways to be dark and creepy. Not safe for a redident.
Stayed 1 night in Apr 2024

10/10 Excellent

Ananta, Sioux Falls

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Good breakfast. There is a pool, hot tub and pickleball court
Stayed 3 nights in Apr 2024
Response from Bengie on 17 Apr 2024
Thank you for the wonderful feedback that you have provided, it is always a delight to know that our guests had a wonderful stay in our property. We hope that you visit us again soon.

10/10 Excellent

Muhannad

Liked: Cleanliness, staff & service, property conditions & facilities
I was very satisfied with my stay..the place was wonderful..the room was excellent i advice every body to choose this place it is overwhelming...if i travel next time to san diago..I'll choose this place..it is amazing..
Stayed 4 nights in Apr 2024
Response from Bengie on 16 Apr 2024
Thank you for your wonderful review Muhannad! We are happy to hear that the wedding was a success. We hope you can visit us again whenever you are in San Diego.

10/10 Excellent

Michele

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Bengie on 16 Apr 2024
Thank you for the wonderful comments, Michele! We are glad that you had a pleasant stay with us. Please visit us again.

8/10 Good

Menucha

Travelled with partner
Disliked: Cleanliness
The hotel was nice. It wasn’t exactly what we were expecting. I booked the queen suite which comes with a full kitchen. It does not have an oven or toaster. So you have to bring your food fully cooked. It wasn’t the cleanest. The chemicals they use to clean the rooms made us really itchy the first night until the room aired out. The worst part was that there was hair on the heaped (short hair like pubes) and there was a bug in the bed as well. The hotel is okay I would reccomend but only if the price is cheap
Stayed 2 nights in Apr 2024

2/10 Terrible

ellani

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE ! I made the mistake of staying at this hotel with my Husband and our 6year old over the weekend (04/06/24-04/07/24 ) Checking in was okay, they gave us the room key, we got to room 922. The Room was an absolute mess. Keep in mind, we checked in later than the regular check in time (There was traffic coming from LA) I called the front desk and told them about the situation. The person at the front desk said he would have a worker bring us a key to another room and to “just wait there”. We waited….and waited. It’s 8:30pm at this point, My son is already whining and tired, so we decide to load up everything into the car and drive up to the front desk ourselves. We end up getting the key and going down to room 817, everything in the room was ok EXCEPT there were no sheets, blankets or pillows. At this point we call the front office, the man working front desk can already tell how annoyed and upset I was, so he would bring them to us himself since we had already went all the way to the front desk. Morning comes around and it’s almost time to check out. My son goes in for a quick shower and removes his gold chain and pendant, leaves it on the desk by the TV where he was sitting prior to his shower. I see he leaves it there and in the back of my mind I plan on putting it away, but I’m busy packing everything and getting ready to leave (checkout time was at 11am it was already 10:30am). We end up rushing out. 40 min. Later my son tells me he forgot his chain!
Stayed 1 night in Apr 2024

6/10 Okay

Reenu

Disliked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Sreevidya, englewood

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

iiyshaa

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The stay was nice. Suites are great for families 😃
Stayed 1 night in Mar 2024
Response from Bengie on 31 Mar 2024
Thank you so much for your wonderful feedback, it makes us happy to know that your stay went well. We hope that you visit us again soon.

4/10 Poor

Jessica

Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Yong

Stayed 5 nights in Mar 2024
Response from Bengie on 31 Mar 2024
Thank you for your wonderful review, we are happy that your stay went well. We hope to see you again.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel most definitely will be coming back
Stayed 2 nights in Mar 2024
Response from Bengie on 28 Mar 2024
Thank you for your wonderful review, Stephanie! We hope to have you back soon.

6/10 Okay

Jennifer

Travelled with group
Disliked: Staff & service, property conditions & facilities
It was nice at first site. Shower was dirty there was toilet paper wrapped around the smoke detector and the dead bolt didn’t lock. Other then the that it was ok.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bengie on 25 Mar 2024
Thank you for your great comments, Stephanie. We hope to have you back in our property.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bengie on 20 Mar 2024
Thank you for you wonderful review. We are happy to hear that you enjoyed your stay with us. We hope you visit us again soon.

10/10 Excellent

Otacilio

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, wonderful breakfast! Had a wonderful stay!
Stayed 7 nights in Mar 2024
Response from Bengie on 20 Mar 2024
Thank you for your wonderful comments. We are happy that you had a very satisfied experience with us. We hope you visit us again soon.

8/10 Good

Carlos

Stayed 1 night in Mar 2024
Response from Bengie on 31 Mar 2024
Carlos, thank you very much for your feedback, we are glad that you enjoyed your stay with us. We hope to have you back in our property soon.

8/10 Good

Eva

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Bengie on 6 Mar 2024
Thank you so much for your comments. We are happy to hear that you enjoyed your stay. We hope to have you back again.

10/10 Excellent

BHAVESH, Pflugerville

Stayed 28 nights in Jan 2024
Response from Bengie on 29 Feb 2024
Thank you so much for your wonderful comments! We are happy that you had a great stay with us here at Sonesta ES. We hope to have you back soon.

10/10 Excellent

Maria Consuelo Leones, pleasant Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is busy.I dont like the late breakfast
Stayed 3 nights in Feb 2024
Response from Bengie on 28 Feb 2024
Thank you for your response, we are always trying to experiment with our breakfast options based on feed backs from our guests!..

8/10 Good

LEE MAN CHEONG, Longmont

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to customer
Stayed 1 night in Feb 2024

10/10 Excellent

Chau

Liked: Cleanliness, staff & service, property conditions & facilities
A good choice for a good stay.
Stayed 2 nights in Feb 2024
Response from Bengie on 28 Feb 2024
Thank you for your wonderful review, we're always happy to get wonderful feedback with our guests.

8/10 Good

Monica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
I didn't like how infrequently housekeeping would come. I didn't like that I asked the deadbolt on my room be fixed but it never was. I didn't like the weird little stains on the walls or the ripped carpet.
Stayed 6 nights in Jan 2024

6/10 Okay

Adina

Disliked: Staff & service
Stayed 7 nights in Jan 2024

2/10 Terrible

Wiliam

Stayed 1 night in Jan 2024
Response from Bengie on 20 Jan 2024
Thank you for taking time in filling out a comment card William. If you can please provide more details about your experience so that we can address the issues and correct them.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Bengie on 20 Jan 2024
Thank you very much for the wonderful comments you provided with your reviews, are team is happy to know that we were able to provide you with a wonderful experience and we hope to have you back in our property again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Would stay here again for sure! Pros: Great layout of kitchen, living room, and then a door between the bedroom and these 2 areas. Also, access to the 1 bathroom from both the kitchen and the bedroom. Also, close to TONS of restaurants and shops and grocery stores. Felt quiet and safe. Cons: The TV service will intermittently go out while you're watching a show and come back on 20-50 seconds later, which is annoying. Also, they don't have CBS if you need it for football or the Golden Globes. But they do have NBC, ABC, and a lot of cable channels and you can sign in to Netflix too.
Stayed 2 nights in Jan 2024

10/10 Excellent

sharon, skyforest

Stayed 2 nights in Dec 2023

8/10 Good

manhing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

rosemary

Travelled with family
Stayed 3 nights in Dec 2023
Response from Bengie on 7 Jan 2024
Thank you for your wonderful review! It makes our team feel great.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Bengie on 7 Jan 2024
Thank you for your wonderful review! it makes our team feel great.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a very friendly staff and great location.
Stayed 1 night in Dec 2023
Response from Bengie on 7 Jan 2024
Thank you very much for your wonderful review! it makes our team feel good that we're doing the right thing for our customers.

2/10 Terrible

Twana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood stained covers, dirty towels
One of my WORST stays ever, after being made to wait almost an hour to check in because they had so many late check outs, on the second night I noticed that my covers had blood on it, I to the front desk and let them know. No one came to change the bedding, I took them off the bed put them on the floor. The next morning I complained to a different staff member. When House keeping finally arrived, she made the bed using the same blood stained covers that were on the floor. That was the only time out of the 8 nights I stayed there that housekeeping came to clean the room, and she did not do it properly then. She folded dirty towels and hung them back up in the restroom. I am so upset, because the general manager Paxton did not seem to be phased at the behavior of housekeeping taking dirty linen off the floor and putting it back on the bed, and the same with the towels. The hotel looks NOTHING like what is advertised on the website. It is extremely outdated. I will make it my mission to report the normal disgusting behavior that housekeeping is displaying. Please take the covers off the bed and inspect them before you sleep, if you are unfortunate enough that there are no other hotels available at all. I will NEVER say here again.
Stayed 8 nights in Dec 2023
Response from Paxton on 21 Dec 2023
Hello Twana,We are so sorry for the issues you experienced. We strive for our guests to have a perfect stay and we fell short here on this reservation. Please know that we do take the issues regarding the linen and towels very seriously and are working with our team to ensure that this is properly addressed. Thank you again for bringing your experience to our attention so that we can make sure that something like this does not occur again.

2/10 Terrible

jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bengie on 15 Dec 2023
It is sad to hear that you had a terrible stay in our property. Please contact us if you have any future planned stay so that we can make up with your previous stay.

8/10 Good

Marie

Stayed 1 night in Oct 2023
Response from Bengie on 15 Dec 2023
Thank you for your survey, Marie, we are happy to hear that you had a good stay in our property. We hope to have you back in our property.

10/10 Excellent

Patti

Liked: Staff & service, amenities, property conditions & facilities
I thourly enjoyed my stay! Great room ! Excellent staff who responded to every need that I had! Great breakfast! I will stay with you every time I come back to California and I will recommend it to all my friends and family!
Stayed 2 nights in Nov 2023

6/10 Okay

Ga Young

Travelled with family and small children
Location is good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff!
Stayed 4 nights in Nov 2023
Response from Bengie on 7 Jan 2024
Thank you for wonderful review. We are happy that you had a great stay with us.

8/10 Good

Loretta, Crestview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the Property! But, the Person above us did a lot of walking & was Noisy!
Stayed 2 nights in Nov 2023
Response from Bengie on 27 Nov 2023
We are happy to hear that your stay went well and liked the property despite the noise you experienced. Please reached out to us on your next visit so we can arrange for you to have a top floor. Until your next visit Loretta!

8/10 Good

Lucy

Stayed 2 nights in Oct 2023
Response from Bengie on 7 Jan 2024
Thank you for your wonderful review. We are happy that you enjoyed your stay with us.

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023
Response from Bengie on 8 Nov 2023
Victor! Thank you for the wonderful comments you gave for our property, it makes us happy that we are doing something right for our guest.

10/10 Excellent

Katie

Stayed 5 nights in Oct 2023
Response from Bengie on 27 Nov 2023
Thank you for your wonderful comments, Katie! we are glad that we are doing something right for our valued guest!

2/10 Terrible

Ellen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Sadly for us, the pool and hot tub lifts were completely non functional. It was obvious they have not been working for a long time. Management just made excuses.
Stayed 6 nights in Oct 2023

6/10 Okay

SECHUL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
dusty and sider webs in many places.
Stayed 2 nights in Oct 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bengie on 8 Nov 2023
Thank you for your review regarding your stay with us. We are glad that you enjoyed your stay. We hope to see you again soon.

2/10 Terrible

Crystal

Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 1 night in Sep 2023
Response from Bengie on 23 Oct 2023
Thank you Carlos! for your wonderful review. We are so glad that you had a pleasant stay with us. Please remember us the next time you visit the area again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Great family area! Hotel is pet friendly and wheelchair accessible. The breakfast was great! I was happy to see Almond Milk as an option. There are many places to eat. I love the Krispie Kreme donuts that are within walking distance.
Stayed 1 night in Oct 2023

8/10 Good

Selena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of unexpected charge
Check in was not the best when being told of a $100 hold on my card. It was unexpected and I didn’t appreciate the unexpected charge. Room was pretty nice and bed was semi comfy. The complimentary breakfast was about 7/10.
Stayed 1 night in Oct 2023

8/10 Good

Zahraa

Liked: Cleanliness, staff & service
Nice hotel, close to the freeway.
Overall clean, has everything you’ll need. A bit much for a solo traveler but good in general. Unfortunately it was noisy as you can hear the guest above your room and every door that opens and closes in the hallway. Needs more room for breakfast, there was no available seats i had to take my food and coffee back to my room.
Stayed 2 nights in Oct 2023