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Reviews of Homewood Suites by Hilton San Diego Downtown/Bayside

3.5 out of 5
Homewood Suites by Hilton San Diego Downtown/Bayside
2137 Pacific Highway, San Diego, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 556 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 75 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bryce was excellent!
Stayed 2 nights in Apr 2024

6/10 Okay

ELIAS T

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and helpful. As for the location of our room, it was not great. Room 273 is located right next to the train tracks, we had a family with very active kids above, a party crowd next door making our sleep so much enjoyable. I also didn’t like the fact personal parking was not available.
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on 16 Apr 2024
Dear ELIAS, Thank you for staying with us and for sharing your valuable comments. We appreciate your kind words about our staff and their devoted service. However, we regret to learn that noise disturbances and the inconvenience of parking marred your experience. Please accept our apologies for any discomfort caused. Your total satisfaction is paramount to us, and we're sorry for falling short of expectations. We assure you that we'll address the issues you've raised to ensure a more pleasant stay for all our guests moving forward. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Carrie AndersonAssistant General Manager

8/10 Good

Georgina, Montebello

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed put short stay. Good location, clean, good breakfast
Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was wonderful!
Stayed 7 nights in Mar 2024

8/10 Good

Emily Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 15 Apr 2024
Dear Emily, We appreciate you taking the time to leave your kind rating for Homewood Suites by Hilton San Diego Downtown/Bayside. Your satisfaction is important to us; therefore, we are thrilled you had a fantastic stay. We hope to see you again soon!Carrie AndersonAssistant General Manager

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the restaurant in the hotel, it was nice not to have to walk around and find somewhere to eat once we flew in!
Stayed 1 night in Apr 2024

4/10 Poor

Jackie

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on 11 Apr 2024
Dear Jackie, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding experience. Therefore, we sincerely apologize for any difficulties you may have experienced with us. We hope you will give us another chance to provide you with the exceptional hospitality and accommodations you have come to expect from us.Carrie AndersonAssistant General Manager

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on 8 Apr 2024
Dear Maria, Thank you for choosing Homewood Suites by Hilton San Diego Downtown/Bayside and for posting such a generous rating. It is a pleasure to know that we met your expectations for a satisfying visit. We enjoyed having you as our guest and hope to see you again soon. Carrie AndersonAssistant General Manager

8/10 Good

Shana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. The valet was very fast. The one complaint is the jacuzzi. It was questionable, extra foamy and smelled almost like urine.
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 7 Apr 2024
Dear Shana, Thank you for choosing Homewood Suites by Hilton San Diego Downtown/Bayside and for your fantastic review. We're thrilled to read that you had a lovely stay and appreciated the efficiency of our valet service. Your feedback regarding the jacuzzi is concerning, and we apologize for any inconvenience it may have caused. Rest assured, we'll address this matter with our team to ensure our guests' comfort and satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Carrie AndersonAssistant General Manager

6/10 Okay

Maria, Murrieta

Travelled with family and small children
Liked: Staff & service, amenities
I liked that we had a living room/kitchen area and a separate bed room. I didn't like that the toilet was clogged when we arrived, only one of the 2 TVs worked, the bath tub was clogged and dirty, and it was very noisy like there was a bowling tournament going on right above us.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 3 Apr 2024
Dear Maria, Thank you for staying with us and for sharing your feedback. While we're glad to read that you appreciated the layout of your suite, we're sorry to learn about the challenges you experienced during your stay. Please accept our apologies for any inconvenience caused by the maintenance oversights with the TV and bathtub and the disruption caused by the noise coming from the neighboring room. Your comfort is of utmost importance to us, and we assure you that we will address these issues with our team to prevent such matters from happening again. Thank you for bringing your observations to our attention. We hope to have the opportunity to welcome you back for a more seamless stay in the future.Carrie AndersonAssistant General Manager

6/10 Okay

Emily

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on 4 Apr 2024
Dear Emily, Thank you for taking the time to rate your stay. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Carrie AndersonAssistant General Manager

10/10 Excellent

Huan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel clean, al people working there nice, service very good
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 3 Apr 2024
Dear Huan, Thank you for reviewing your stay at Homewood Suites by Hilton San Diego Downtown/Bayside. It is heartwarming to read that you enjoyed our clean accommodations and that you appreciated our team's courteous guest service. Providing unparalleled hospitality and a comfortable environment is our top priority, and it's rewarding to know that we met your expectations. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another satisfying visit in the future. Carrie AndersonAssistant General Manager

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They give you water after you check in and free breakfast
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 1 Apr 2024
Dear Jon, Thank you for being our valued guest at Homewood Suites by Hilton San Diego Downtown/Bayside. We always want our guests to enjoy an exceptional experience. Therefore, we are thrilled we made this happen for you with our complimentary touches, like the drinking water and our enjoyable breakfast offerings. It was a pleasure accommodating you, and we hope to welcome you back soon.Carrie AndersonAssistant General Manager

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Esmeralda

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 1 Apr 2024
Dear Esmeralda, Thank you for being our guest. We appreciate you taking the time to rate your experience, and we apologize for any issues that impacted your visit. Our goal is to provide every guest with a seamless stay, and we hope you will give us another chance to provide you with the outstanding accommodations you rightfully deserve.Carrie AndersonAssistant General Manager

10/10 Excellent

Denise

Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 16 Apr 2024
Dear Denise, Thank you for sharing your rating regarding your recent visit. We are thrilled to see that you enjoyed your stay. It was a pleasure accommodating you at Homewood Suites by Hilton San Diego Downtown/Bayside, and we hope to welcome you back soon.Carrie AndersonAssistant General Manager

10/10 Excellent

Wessam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, friendly staff, clean hotel, breakfast average
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 27 Mar 2024
Dear Wessam, Thank you for sharing your experience with us. Our team is committed to delivering seamless services and takes pride in providing a clean environment, and it's gratifying to see that you recognized our efforts. We're also glad you found our location convenient. Your feedback about the breakfast is duly noted, and we'll work on enhancing it for a better experience moving forward. We hope to welcome you back soon for another enjoyable stay at Homewood Suites by Hilton San Diego Downtown/Bayside.Carrie AndersonAssistant General Manager

10/10 Excellent

Ryan

Stayed 7 nights in Mar 2024

8/10 Good

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with expensive parking. Cloe to everything.
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on 25 Mar 2024
Dear Earl, Thank you for your kind review! It is delightful to learn that you enjoyed your time at Homewood Suites by Hilton San Diego Downtown/Bayside and found our location convenient. We also appreciate your insights regarding the parking fees, as we continually aim to provide secure and convenient services at very competitive rates. It was a pleasure accommodating you, and we hope to welcome you back in the near future.Carrie AndersonAssistant General Manager

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near waterfront and Little Italy, with easy access to I-5 and airport. Decent buffet breakfast (included with our suite) kept family happy. Pool, ping pong and fussball tables kept kids happy. The kitchen lacked a few useful items such as a pair of scissors, a wash cloth or sponge, and a sharp knife. The sitting room did its job but was a bit sparsely appointed. It could have done with an armchair as there was room for one and a couple of small pillows on the couch. The hotel staff and valet staff were pleasant.
Stayed 4 nights in Mar 2024

10/10 Excellent

Myra

Liked: Staff & service, property conditions & facilities
Our hotel of choice whenever we’re here in SD.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 24 Mar 2024
Dear Myra, Thank you sincerely for making Homewood Suites by Hilton San Diego Downtown/Bayside your hotel of choice whenever you're in San Diego. Your loyalty and continued support mean the world to us. We look forward to welcoming you back soon for yet another exceptional experience.Carrie AndersonAssistant General Manager

10/10 Excellent

Joel

Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 13 Apr 2024
Dear Joel, Thank you for choosing Homewood Suites by Hilton San Diego Downtown/Bayside. We were pleased you had an excellent stay and appreciate your fantastic rating. We invite you to stay with us again the next time you are in San Diego.Carrie AndersonAssistant General Manager

8/10 Good

Martina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sofa bed was broken. One person had to sleep on the sofa as kust a sofa. The bar stools were worn and peeling.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 19 Mar 2024
Dear Martina, Thank you for taking the time to share your valuable feedback. We sincerely apologize for the inconvenience you experienced with the sofa bed and stools during your stay. Your comfort is of utmost importance to us, and we regret that we fell short of your expectations. Rest assured, we will address these issues with the concerned teams to ensure a more enjoyable experience for future guests. Thank you for choosing at Homewood Suites by Hilton San Diego Downtown/Bayside; we hope to have the opportunity to welcome you back soon for a more satisfying stay.Carrie AndersonAssistant General Manager

4/10 Poor

Jamie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Housekeeping did not change the sheets on one of the 2 queen beds prior to our check-in. Waited an hour and a half to get new sheets so I could change the sheets myself because their staff couldn’t do it. The situation was handled poorly and finally received a slight discount after complaining. Also, the employee working maintenance on our floor was not helpful at all and did not show any remorse. We were also looking forward to soaking in the jacuzzi (hot tub) only to learn it wasn’t heated. Very disappointing.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 11 Mar 2024
Dear Jamie, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay. It's disheartening to read about the issues you encountered with housekeeping and maintenance, as well as the disappointment with the hot tub. Please know that your feedback will be shared with our team to address these shortcomings and prevent future occurrences. We understand your frustration and regret that we fell short of meeting your expectations. We value your patronage and hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Carrie AndersonAssistant General Manager

10/10 Excellent

melissa

Stayed 2 nights in Jan 2024
Response from Assistant General Manager on 10 Mar 2024
Dear melissa, We are pleased to receive your generous rating for Homewood Suites by Hilton San Diego Downtown/Bayside. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Carrie AndersonAssistant General Manager

8/10 Good

Martin

Stayed 4 nights in Mar 2024

10/10 Excellent

camila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! the service was nice and it was very clean!
Stayed 2 nights in Mar 2024

8/10 Good

Mindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel .. very comfortable and clean will definitely stay again
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on 1 Mar 2024
Dear Mindy, We're thrilled to see that you had a great experience at our hotel! Providing comfortable and clean accommodations is our top priority, and we're delighted that you found your stay enjoyable. We look forward to welcoming you back to Homewood Suites by Hilton San Diego Downtown/Bayside for another outstanding stay in the future!Carrie AndersonAssistant General Manager

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on 27 Feb 2024
Dear Susan, We're thrilled to see your fabulous rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Homewood Suites by Hilton San Diego Downtown/Bayside. Thanks for choosing us for your time in San Diego; we hope to see you again soon.Carrie AndersonAssistant General Manager

6/10 Okay

Leonel

Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Assistant General Manager on 26 Feb 2024
Dear Leonel, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Carrie AndersonAssistant General Manager

2/10 Terrible

Sameh

Disliked: Cleanliness, staff & service, property conditions & facilities
We had bed bugs.
Response from Assistant General Manager on 14 Feb 2024
Dear Sameh, We are genuinely sorry for the unacceptable experience you had during your stay. We take our property's cleanliness and pest control seriously; therefore, we sincerely apologize for falling short on this occasion. Although this does not change what transpired, we will investigate your concerns to prevent a recurrence. We value your input and truly hope you will give us another chance to provide the flawless experience you should have received on this visit.Carrie AndersonAssistant General Manager

4/10 Poor

Joseph R. Giranda, san clemente

Stayed 1 night in Feb 2024
Response from Assistant General Manager on 20 Mar 2024
Dear Joseph, We appreciate you choosing our hotel for your visit to San Diego. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with the flawless stay you deserve.Carrie AndersonAssistant General Manager

10/10 Excellent

Vanessa, Los Angeles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 11 Feb 2024
Dear Vanessa, We appreciate you taking the time to leave your generous rating regarding your recent visit to Homewood Suites by Hilton San Diego Downtown/Bayside. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Carrie AndersonAssistant General Manager

2/10 Terrible

Rovin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on 12 Feb 2024
Dear Rovin, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Carrie AndersonAssistant General Manager

10/10 Excellent

Janeth G Lopez

Liked: Staff & service, property conditions & facilities
We loved this hotel, Aaron was very helpful and made sure to ask us if we needed anything. We will definitely stay there again!
Stayed 3 nights in Jan 2024

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Jan 2024

10/10 Excellent

Ben S.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel for a family vacation. Convenient to attractions and restaurants. The rooms amenities were perfect for a family of four.
Stayed 5 nights in Jan 2024
Response from Assistant General Manager on 26 Jan 2024
Dear Ben, We're thrilled to learn that you had a wonderful family vacation at Homewood Suites by Hilton San Diego Downtown/Bayside! We are delighted that our convenient location and thoughtful room amenities provide you and your family with a convenient and relaxing experience. Your positive feedback means a lot to us, and we hope to welcome you back soon for another enjoyable stay.Carrie AndersonAssistant General Manager

6/10 Okay

Melissa, El Dorado Hills

Stayed 2 nights in Jan 2024
Response from Assistant General Manager on 27 Jan 2024
Dear Melissa, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Carrie AndersonAssistant General Manager

10/10 Excellent

Muhammad Muzzammil

Stayed 4 nights in Jan 2024

10/10 Excellent

Kenneth, Port Hope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful & the property very clean and well kept
Stayed 3 nights in Jan 2024
Response from Assistant General Manager on 13 Jan 2024
Dear Kenneth, Thank you for your kind words! Our team strives round the clock to ensure an outstanding stay for every guest. Therefore, we're thrilled to see that you appreciated our staff's devoted efforts. Further, we are pleased you enjoyed the well-kept and immaculate accommodations at Homewood Suites by Hilton San Diego Downtown/Bayside. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay.Carrie AndersonAssistant General Manager

10/10 Excellent

Mubarak

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jan 2024

10/10 Excellent

Wojciech

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 21 nights in Dec 2023

4/10 Poor

Ameliz

Disliked: Cleanliness, staff & service
I had a hard time with the front desk with certain situations I ran upon, one was room service. Every time I had a question they were on different pages.
Stayed 5 nights in Jan 2024
Response from Assistant General Manager on 10 Jan 2024
Dear Ameliz, We appreciate you taking the time to share your experience at our hotel. We sincerely apologize for the challenges you faced with the front desk and room service. Your feedback is valuable, and we're actively addressing communication lapses to enhance our guest experience. We understand the importance of clear and consistent information, and we regret falling short of our usual service standards during your stay. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Carrie AndersonAssistant General Manager

10/10 Excellent

Carl Le

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good loacation and service
Stayed 5 nights in Jan 2024
Response from Assistant General Manager on 9 Jan 2024
Dear Carl, Thank you for choosing Homewood Suites by Hilton San Diego Downtown/Bayside. Our team strives to deliver a pleasant stay with seamless service and accommodations, and we appreciate your kind words about our hospitality. We also thank you for mentioning our convenient location. It was a pleasure having you as our guest; we hope to see you again soon!Carrie AndersonAssistant General Manager

10/10 Excellent

fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Araceli

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on 9 Jan 2024
Dear Araceli, We are happy you chose Homewood Suites by Hilton San Diego Downtown/Bayside. Thank you for the generous rating; we're delighted you loved your time here at our hotel. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Carrie AndersonAssistant General Manager

8/10 Good

Joshua Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel staff was very nice and the breakfasts were good ( with the exception of the coffee). The hotel was very noisy overall from the sirens, trains and early morning garbage collection. The location was conveinent for the areas that we wanted to visit. I wish there were more offerings in the kitchen.You couldn't really cook anythjng as our suite only had one large pot and nothing else. The kitchen was really only good for heating up leftovers, not for cooking anything.
Stayed 7 nights in Dec 2023
Response from Assistant General Manager on 9 Jan 2024
Dear Joshua, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was a pleasure hosting you at Homewood Suites by Hilton San Diego Downtown/Bayside; we hope to see you again soon. Carrie AndersonAssistant General Manager

10/10 Excellent

Deanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
It was clean, safe and a fun place. Lots of cozy places to sit and visit. the down fall is paying 50.00a night for parking!
Stayed 1 night in Dec 2023
Response from Assistant General Manager on 9 Jan 2024
Dear Deanna, Thank you for sharing your positive experience at Homewood Suites by Hilton San Diego Downtown/Bayside. We are thrilled to see that you found our hotel clean, safe, and enjoyable, with plenty of cozy spots for relaxation and conversation. While we understand parking fees can be a consideration, we are delighted that overall, you had a great stay with us. We look forward to welcoming you back soon for more memorable experiences.Carrie AndersonAssistant General Manager

6/10 Okay

Hamid

Stayed 2 nights in Dec 2023
Response from Assistant General Manager on 25 Jan 2024
Dear Hamid, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience you should expect from us.Carrie AndersonAssistant General Manager