Studio, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Carlsbad Village by the Sea

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 220 out of 1005 reviews" "
Rating 8 - Good. 264 out of 1005 reviews" "
Rating 6 - Okay. 205 out of 1005 reviews" "
Rating 4 - Poor. 164 out of 1005 reviews" "
Rating 2 - Terrible. 152 out of 1005 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Saul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was bad it had a bad order when I arrived. I left the location with in 5 minutes after arriving.
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Saul, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the odor that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Mattresses need to be replaced. Appliances are out dated. Air conditioning goes in and out. Water smells. No shampoo in bathrooms. No USB ports in hotel rooms.
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Mar 2024
Dear Matthew, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. We welcome you to contact our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

10/10 Excellent

Jesse

Business traveller
They are so friendly and helpful
Stayed 2 nights in Mar 2024

4/10 Poor

Karmen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Chante Gonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Staff were friendly. My husband and I really enjoyed our stay. Easy walk to restaurants and nightlife.
Response from Hotel Management on 12 Mar 2024
Dear Chante Gonzalez, Thank you for choosing Extended Stay America. We are glad that you appreciated our check in service and our friendly staff. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

4/10 Poor

Krista

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t stay here again. Lots of homeless come in and steal the coffee and they linger around. Felt unsafe and dirty. Also freeway was loud to sleep next to.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear Krista, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

2/10 Terrible

Jaclyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strange lady said she works there.
Stayed 1 night in Mar 2024
Response from Hotel Management on 10 Mar 2024
Dear Jaclyn, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management

2/10 Terrible

Cecilia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
IF YOU ARE A SPORTS PERSON WITH SPORT GEAR *** DO NOT STAY HERE*** We are cyclist and got robbed $2000 dollar on sporting goods. The pics shown by this hotel don't match reality. It is older than announced. The police was there before our incident. Most of the crowd at the hotel is not on vacation. The hotel manager Laura Briseno was never on premises and her response after the rob was "it is not the hotel's responsibility" IRONMAN peeps, cycling peeps, DO NOT STAY HERE EXPEDIA - do not advertise this hotel, it is NOT for people vacationing
Response from Hotel Management on 4 Mar 2024
Dear Cecilia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

10/10 Excellent

ratinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emily was very helpful. Got checked in fast.
Stayed 1 night in Mar 2024

8/10 Good

Norma

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Floors in the room where dirty .
Stayed 1 night in Feb 2024
Response from Hotel Management on 1 Mar 2024
Dear Norma, Thank you for sharing your excellent rating and valuable feedback about your recent stay with us. We apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back to provide you with an even better experience.Sincerely,Hotel Management

2/10 Terrible

Vahag, Burbank

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I reserved here for a one-nighter for my son's soccer tournament. 1. Our room was 332, facing the freeway. There is NO way anyone can have a -decent night's sleep. SUPER NOISEY 2. The AC was half functional, changing a degree or two moved from too hot to too cold. 3. The property and the rooms are very dated. Just avoid staying here.
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Dear Vahag, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay here again for sure! Breakfast was good, view is good, staff is friendly. 👍
Stayed 2 nights in Feb 2024

6/10 Okay

OTTO

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV is not working and the sink was clogged and we call the front desk, no body answered, we only stay one night, but this place they needs to keep it cleaner.
Stayed 1 night in Feb 2024
Response from Hotel Management on 22 Feb 2024
Dear OTTO, Thank you for sharing your review. We are truly sorry to hear about your experience regarding the issues you experienced during your stay. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again to show you our dedication to exceptional hospitality.Sincerely,Hotel Management

2/10 Terrible

Geoffrey

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Wi-fi did not reach our room. Hallways smelled. Front desk staff was so tired. She had to leave front desk so she can clean the rooms. Cleaning people didn’t show up. Some guests just left. Conveniently located near the freeway. Not too far from Legoland.
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb 2024
Dear Geoffrey, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Further, we are sorry for the condition of the accommodation not meeting your expectations, and we will use this information to update the areas and ensure a better place for our guests as we move ahead. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Considering our convenient location near the freeway, please allow us to make it up to you on another visit.Sincerely,Hotel Management

4/10 Poor

Michelle

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Managements need to step in if there are low in staff. It’s unfair to have front desk to multi-task.
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Michelle, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

2/10 Terrible

Sonia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited more than a hour to get check in, nobody in lobby and room was dirty, bed with hairs and roaches in the bathroom and in the drawers
Stayed 1 night in Feb 2024
Response from Hotel Management on 18 Feb 2024
Dear Sonia, It is sad to know about the discomfort of not finding the front desk team person, causing inconvenience to you on arrival. We want our guests to have a better experience while with us, and we will discuss this on a priority basis so this lapse in service is never ignored. Also, we regret the condition of the room delivered was not up to the mark, and your remarks are shared with our housekeeping team for a quick review and further action. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management

2/10 Terrible

carlos

Travelled with family
My room was not ready. No one there to clean it. It was 9pm. Cockroach problem. Was relocated to another less expensive hotel by expedia and billed for the higher rate. I demand a full refund to my credit card.
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Carlos, Thank you for your valuable feedback. Please accept our sincere apologies that your visit was not exceptional, as customer care is among our highest priorities. We understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback; we hope we have another opportunity to host you. We welcome the opportunity to regain your trust.Sincerely,Hotel Management

2/10 Terrible

Brian

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff was very rude unsafe for children
Stayed 1 night in Feb 2024
Response from Hotel Management on 18 Feb 2024
Dear Brian, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Safety and security are an utmost priority, and we take them seriously. Our front desk team is trained to handle cases to improve your experience. Please give us another opportunity to show you a better service.Sincerely,Hotel Management

4/10 Poor

Faviola

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

alexa

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Lousey service. Laziness. The front office closes at 7. No staff at night
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Dear alexa, We apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient proximity to Carlsbad Village. Friendly staff.
Stayed 1 night in Feb 2024

2/10 Terrible

Ani

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

ELIZABETH, Guadaupe

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe
Stayed 1 night in Jan 2024
Response from Hotel Management on 23 Jan 2024
Dear ELIZABETH, Thank you for your feedback. Our guests' comfort and safety are our top priorities, and we apologize for any inconvenience you encountered. We have security on the premises around the clock as we want guests to feel safe and secure throughout their stay. Also, please know that our front desk is always available to help make your stay as comfortable as possible. We hope that this experience does not discourage you from staying with us again in the future. Have a safe journey!Sincerely,Hotel Management

8/10 Good

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emily at the front desk made check in super easy even with the hotel going through some renovations and key card issues. There was trash still left in our fridge but room cleanliness was fine other than that. Beds were super comfy and overall I would stay here again if needed
Response from Hotel Management on 9 Jan 2024
Dear Chloe, We're delighted to hear about your positive experience at Extended Stay America, especially with Emily at the front desk. We appreciate your understanding during our renovations and apologize for any inconvenience. It's lovely to know you found the beds comfy, and we look forward to welcoming you back for another stay if needed. Thank you for sharing your feedback.Sincerely,Hotel Management

6/10 Okay

Shannon

Liked: Staff & service
I stayed here in January 2023, it was a very good stay. Clean quiet, however this time, there was a water leak in the ceiling and a looks like mold above the TV. The mirror was covered by the TV. The carpet was pretty stinky. I was only there for one night so it wasn’t a big deal. Oh, in the shower needed some definite TLC.
Stayed 1 night in Dec 2023
Response from Hotel Management on 9 Jan 2024
Dear Shannon, We appreciate your continued patronage and feedback. Your observations regarding the water leak, potential mold, and other issues are noted. We regret any inconvenience caused during your recent stay. Our team will address these concerns promptly to ensure improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide a significantly improved experience on your future visits. Your understanding is valued.Sincerely,Hotel Management

6/10 Okay

John

Stayed 2 nights in Dec 2023

4/10 Poor

Rahnel

Stayed 1 night in Dec 2023

4/10 Poor

Joaquin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to main hwy so noise was CONTINUAL and windows wouldn't even completely close! Even after buying ear plugs the 2nd day the freeway noise was too much. Also allowed dogs so barking from time to time. Everything else was great but was exhausted my whole 5 night stay.
Stayed 5 nights in Dec 2023

8/10 Good

Joellen, El Cajon

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was a nice size, especially the kitchen, and I liked that the bathroom was separate, but neither the shower or the microwave worked and there were very few TV channels to watch. But we only stayed one night, so our expectations weren't high.
Stayed 1 night in Dec 2023
Response from Hotel Management on 15 Dec 2023
Dear Joellen, Thank you for choosing Extended Stay America! We're delighted you appreciated the spacious room and kitchen. We apologize for any inconveniences with the shower and microwave, and we'll ensure these issues are promptly addressed. Your feedback is valuable, and we hope to have the pleasure of welcoming you again for an improved experience.Sincerely,Hotel Management

10/10 Excellent

nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Clean bed. Nice staff. Shower was bit slippery. Free breakfast.

8/10 Good

nancy

Liked: Staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Catherine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Leaking bath tub. Made loud dripping noise all through stay. Big hole in wall behind door. Bent towel racks. Loud fwy noise
Stayed 2 nights in Dec 2023
Response from Hotel Management on 6 Dec 2023
Dear Catherine, We are sorry for the disappointment with the room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our front desk team will help you while you are our guest; please never hesitate to connect with them. We hope you give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Katharine Ann, Valencia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

8/10 Good

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Cragg

Stayed 2 nights in Nov 2023

2/10 Terrible

Craig

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heated pool, so nothing for children to do. Alarm on doors leading into pool and outside with no re entry. No food for grab and go breakfast.
Stayed 1 night in Nov 2023
Response from Hotel Management on 28 Nov 2023
Dear Craig, We appreciate your feedback regarding the amenities at our property. We apologize for any inconvenience caused by the lack of a heated pool and limited breakfast options. Guest feedback is invaluable, and we will certainly consider your comments as we strive to enhance our offerings. If there's anything specific you would like to share or suggest for improvement, please feel free to contact our management team directly. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management

10/10 Excellent

Lauren

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great, but sketchy experience
The room was very clean and had the necessities. Location seems great as it is walkable to the Village. Unfortunately, my research and experience tells me that this area by the Carlsbad Village Inn (has many bad reviews) may be one to stay away from. My wife and I was approached by a guy walking into the hotel and he took the elevator with us. First sight of him, he was hanging out in the parking lot with a female. He left her to walk in with us, struck up a conversation which seemed friendly, but felt as though he was qualifying us for something. He even mentioned he wasn't staying at the hotel. He was holding 2 obviously used purses which he was selling. He also asked if my wife's brand name purse is real. He asked if we both spoke English. We kept a friendly conversation with him and he went the other direction on the 3rd floor. This probably wouldn't have felt as shady if this wasn't the 2nd time we were approached by an odd character the night before while we were walking back from the village. He asked us which side of the street was the proper direction to walk. This was confusing but I said "oh you can walk on either side". He seemed almost surprised that I spoke English, and said "alright, that was good" as he walked off. We felt uneasy so we walked into a gas station for a bit before continuing. We're left with uneasy feelings like what if we didn't speak English? For context, we're Asian and the guy at the hotel said he was from Dominican Republic.
Stayed 1 night in Nov 2023
Response from Hotel Management on 14 Nov 2023
Dear Guest, We're sorry to read about the unsettling experiences you had during your stay. Your safety and comfort are of the utmost importance, and we sincerely apologize for any discomfort caused by the encounters with individuals in the area. We take this feedback seriously and will address the matter to ensure the safety and well-being of our guests. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a more secure and enjoyable experience in the future.Sincerely,Hotel Management

2/10 Terrible

Deanna

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was live and dead roaches in the rooms. The first room had live roaches. The second room had dead roaches.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear Deanna, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
The staff was very nice and accommodating.
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear Jason, Thank you for staying with Extended Stay America and sharing your lovely review. We're glad you enjoyed your stay and find our staff friendly and accommodating. We take pride in guests' satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

8/10 Good

Jim

Stayed 1 night in Nov 2023

10/10 Excellent

Vee

Love it
Stayed 1 night in Oct 2023

8/10 Good

Rita

Business traveller
Liked: Staff & service, amenities
I loved that there was a kitchenette in the suite that I was in. The beds were comfortable and the location was quiet even though it's close to the highway. It was advertised that there was a breakfast included but it's actually a coffee set up by the entry door. Coffee and hot cereal packages and unhealthy muffins. Apart from that I would definitely go back there and I did have a pleasant stay there. It was a quiet room and very comfortable.
Stayed 6 nights in Oct 2023
Response from Hotel Management on 30 Oct 2023
Dear Rita, Thank you for taking the time to share your review of Extended Stay America. We're delighted to read that you had such a wonderful experience, from our comfortable beds to the quietness of our location despite our proximity to the highway. We are also pleased you made the most of our fully equipped kitchenette. However, we are sorry for your disappointment with our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management

10/10 Excellent

Vee

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 5 nights in Oct 2023

2/10 Terrible

Steven

Disliked: Property conditions & facilities, room comfort
Hallways smelled like Marijuana, all rooms have kitchenette’s but no cookware, beds were hard as a rock and sheets were not soft and very uncomfortable.
Stayed 1 night in Oct 2023
Response from Hotel Management on 22 Oct 2023
Dear Steven, Thank you for your review. Please accept our apologies for the concerns during your stay with us; thank you for bringing this to our attention. We will share this with our team for quick review and action. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

4/10 Poor

Verified traveller

Business traveller
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

ali

Travelled with family
Disliked: Amenities, property conditions & facilities
Know how to breakfast was served
Stayed 1 night in Oct 2023
Response from Hotel Management on 10 Oct 2023
Dear ali, Thank you for your feedback regarding the breakfast service at our hotel. We understand that breakfast is essential to your stay, and we apologize if it did not meet your expectations. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can avoid future inconveniences. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management